Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from plymouth


Posted Aug 20, 2014
Pros: the bed was lovely , the bathroom nice
Cons: don't put ..ask about complimentary drink if that means filling in a form. Don't charge so much for parking,or at least warn people before they arrive
Location: view of sainsburys carpark ? not brilliant
I didn't appreciate paying a £7.50 flat rate for parking at a hotel. I didn't like the reception being on the first floor. I wouls have liked tissues in the room and more than one available electrical socket.
4 out of 5
for Everyone
by A verified traveler from London

Good location

Posted Aug 20, 2014
Pros: location
Cons: Interior decor needs a revamp
Location: Central location
This hotel is well located for both the train station and town. The beds are comfortable and clean but the decor is very faded in the bedrooms. Good service from the staff and your stay will always be comfortable. Walking distance of station, main shopping centre, Hoe and Barbican.
2 out of 5
by A verified traveler

birthday treat

Posted Aug 15, 2014
Pros: Bedroom and corridors.
Cons: Bar area and staff
Hotel bedrooms, décor very good and very clean but in the Summer months it needs air conditioning. Bathroom very modern good facilities. The bar area is looking tired and not very clean, it should be refurbished. Breakfast is OK but we had to eat in the bar were not offered a table in the restaurant.
2 out of 5
by A verified traveler from London

Old hotel with saggy beds. Loads of stairs.

Posted Aug 5, 2014
The beds were old and sagged in the middle. The sheets were rough. The carpet was Christmas in July. But the staff were kind and helpful. Wifi was poor quality and expensive. Shower was good. Breakfast was totally fine.
4 out of 5
for Everyone
by Jacqueline from London


Posted Jun 22, 2014
Pros: Location and staff
Cons: Aircon too cold and unnecessary in the bar area Some of the rooms could do with being redecorated and bathrooms refurbished
Location: Near the shops, near the station, near the Hoe. Location is ideal.
Close to station and shops - good location comfortable beds decor rather faded Very good service from the staff
3 out of 5
for Business Travelers
by A verified traveler from Seattle

Decent enough, overpriced for what you get.

Posted Jun 18, 2014
Pros: The location, quality of food and restaurant service were all good.
Location: A convenient five-minute walk from the railway station.
I stayed here overnight as I needed to catch a train from the nearby railway station the next morning. The location and general condition of the hotel were fine, but its biggest drawback on a hot June afternoon was the lack of air conditioning. My west-facing room was uncomfortably hot and stuffy; opening the windows helped but let in too much traffic noise from the roundabout that surrounds the hotel. The room had a ceiling fan to help and a portable electric fan in the closet, so clearly this is a known problem and it's difficult to see what the ownership could do about it without an expensive retrofit. But it's still a significant drawback, especially given what I consider the high price for the room. Despite the fan my room stayed warm and stuffy all night, and others were commenting on the same problem over breakfast.
3 out of 5
for Everyone
by carol from wellington nz

Good location but very bad access.

Posted Jun 13, 2014
Pros: Location close to railway station.
Cons: As above, access is terrible. Also lighting in the room was very poor, especially in the bathroom and things overall looked tired .
Location: Central to railway station at Plymouth if you're travelling to London. Also there's a Sainsburys right behind to buy snacks etc.
This hotel is looking very tired and is in bad need of updating. The front door access is terrible , with two sets of long stairs and no sliding doors before you can get to reception. I had luggage and had to negotiate this on my own with great difficulty. When I finally got to the desk the woman there said that she would have helped me if she'd known but with no doorman how are you supposed to let them know you need help? The other thing is that charging £5 per 24 hr for internet is outrageous when you're there one night and won't be using most of the cost of it. Most hotels these days don't charge for internet access in Europe anyway.
4 out of 5
for Everyone
by Susy from Wales

Comfortable hotel with an excellent location.

Posted May 26, 2014
Stayed for a long weekend at this hotel in May. We arrived quite late at around 10pm and the hotel staff were very friendly and helpful. We stayed in a standard double room, it was large and clean, all the facilities were working and it had a lovely view of Plymouth. The best thing about this hotel however was the location, there aren't many hotels in central Plymouth and this one is by far the closest to the city, within metres of the armada shopping centre and walking distance to the Hoe. The only downside was the parking, no free parking and if you park too long in the adjacent Sainsbury's car park you get a fine. Overall a very good hotel, comfortable and convenient.
4 out of 5
for Personal Event
by richard from stockton on tees

Large room

Posted May 24, 2014 on Hotels.com
The hotel was easy to find, free underground car parking and a large well equipped room, Staff were very helpful with a speedy check in.
3 out of 5
by Daniele from Milan, Italy

Just go there if you can't find anything better

Posted May 23, 2014
I had a one night stop in Plymouth and couldn't find a better place. It's ok for one night but not more than that.