Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel easy access to Torquay /Buspass

Posted Apr 14, 2014
The weather was not but it did not keep us in One good Day all others very over cloudy or drisaling but enjoyed
3 out of 5
Recommended
for Everyone
by Shirley from Tewkesbury

Nice Hotel, terrible service

Posted Apr 4, 2014
Pros: The position of the hotel was good, close to the beach and within walking distance to the town. The hotel was nicely decorated and well appointed.
Cons: The time taken to deliver the meals needs to be reduced considerably and the quality of the breakfast needs to be improved.
Overall the hotel was satisfactory but the service at meal times was very poor, there were only 3 tables occupied and it still took two hours to serve a 2 course dinner. Breakfast service was also very slow, there was not a great deal of choice and the cooked breakfast was not very inspiring.
2 out of 5
Recommended
for Everyone
by Michael from Bristol

A disappointning visit, used hotel previously for

Posted Apr 3, 2014
Pros: It is in a great position in Torquay, near the beach and railway station. Car parking available at no extra cost
Cons: Sort out the noise problem on station side of the hotel. In my view the restaurant is resting on past history and does not compare with my past visits
Location: Near beach, Many things to do in the area but needing your own transport
Room on station side of hotel very noisey overnight caused by hotel deliveries. Facilities in the spa and leisure centre were out of action. English cooked breakfasts were amongst the worst that I have ever received, travel lodges will put them to shame. Service in 1881 restaurant in need of attention. Lack of seats in bar on one night due to closure of library area resulted in not having post dinner coffee and drinks.
5 out of 5
Recommended
for Everyone
by Sam from England

Great hotel!!!

Posted Jan 31, 2014
Close to beach, great hotel, staff so friendly and helpful. Booked online for a great rate aswell. Lovely pool jacuzzi etc. would definitely recommend!!
2 out of 5
by cliff from sussex

Posted Jan 29, 2014
Pros: The quality of bed linen and the very clean and comfortable bed.
Cons: The hotel is very worn and the leisure facilities need up dating. The cleanliness in the shower area too, mouldy and lots of cobwebs.
Location: Totnes is well worth a visit.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On arrival very large funeral wake so unable to relax with a drink after 3 hour drive as whole bar and area surrounding bar full this was at 13.30 told by staff only for a short time as party would move into hired room, this did not happen until after 3pm. We had upgraded our room but still found room very worn wall paper had been stuck back with white mastic a very poor and amateur repair to a very poorly maintained room there was mold around all the windows and the room needs a complete upgrade.If the bed linen had not been spotless and of good quality we would have walked out but only staying for 2 nights so the quality of the bed sort of made up for the rest of the room. Breakfast on Tues morning, forgot milk with coffee, got the breakfast wrong, brought the sauces when finished. Tried 3 pepper pots before finding one with pepper. General scatty staff, but only had very few clients in dining room. Did not help being the staff Christmas party the night we arrived as staff seemed to be very little the evening and next morning. Evening meal on the Tuesday, we decided to stay in an eat as the weather was bad, but it was a mistake. We had to wait 35 mins for the started and 40 mins for the main. The started was good but on cold plates but the main meal we had to send back. My burger bun was rock hard and I mean rock hard and burnt underneath. The burgers did look nice but were tepid in temp as the chips. We were offered another choice but it was to late in the evening.
5 out of 5
Recommended
for Everyone
by eva from portugal

lovely staff, and greeted very well ..

Posted Jan 28, 2014
Pros: the lounge. and my room. loved the sea view breakfast not anything to write home to as my mushrooms were burnt both mornings!!
Cons: the "spa" facilities.. the pool was murky and full of chlorine. sauna shut and no steam room to be found. maybe in the summer its better.....
Location: great location. easy access in and out.
try to get a sea veiw room as anything else is money wasted.. I got upgraded without any problems from very friendly hotel/ reception staff.. Room service arrived after an hour and to be honest... cold and a waste of money... that could definantly be improved by a 5 star hotel...
5 out of 5
Recommended
for Everyone
by eva from portugal

lovely staff, and greeted very well ..

Posted Jan 28, 2014
Pros: the lounge. and my room. loved the sea view breakfast not anything to write home to as my mushrooms were burnt both mornings!!
Cons: the "spa" facilities.. the pool was murky and full of chlorine. sauna shut and no steam room to be found. maybe in the summer its better.....
Location: great location. easy access in and out.
try to get a sea veiw room as anything else is money wasted.. I got upgraded without any problems from very friendly hotel/ reception staff.. Room service arrived after an hour and to be honest... cold and a waste of money... that could definantly be improved by a 5 star hotel...
5 out of 5
Recommended
by Patricia from Brighton

Good location

Posted Jan 20, 2014 on Hotels.com
Although our room was fairly small, for the price we paid we thought it was perfect. The bed was comfy with plenty of pillows and cushions and the en-suite had decent towels (not those too small ones!) We made use of the heated indoor pool and sauna. The Jacuzzi was the warmest I had ever used- lovely. All the staff seemed attentive and friendly. We ate dinner in the bar overlooking Torquay bay. The other half said that it was the best fish and chips he had ever had, but my veggie pasta dish was a bit too bland for y liking. Good place for a couple of days stay.
4 out of 5
Recommended
for Everyone
by Philip from London

A hotel in the grand Victorian tradition

Posted Jan 19, 2014
Pros: A fine traditional classy seaside hotel but not at all faded. Good facilities
Cons: Breakfast; It looked as though it had been kept under a heat lamp for quite a while
Location: Next to the station which is useful in hilly Torquay. No. 12 bus takes you all round Torbay
A hotel in the grand Victorian tradition but recently refurbished. Good food except for breakfast which looked as though it had been stored on a hotplate for a while. Excellent views across Torbay
5 out of 5
Recommended
for Couples
by Rich from South West Uk

Great Stay in conveneint location

Posted Jan 9, 2014
Pros: Rooms and service
Cons: more choice at breakfast and buffet more varied.
Location: Near town centre and theatre and variety of restaurants
We went to Grand for short stay and were not disappointed..very attentive and professional staff, in particular receptionist who was excellent and warming welcome. Room was perfect and price was very competitive. we didnt eat at hotel in evening but menu looks appealing. Brekfast was good, although only negative is they need more choice of cereals and fresh fruit salad be nice. We will be going back sometime soon.