Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnshire

Nice hotel, good location.

Posted Aug 11, 2014
The hotel was in a very good location for walking into Torquay, lovely view over the bay, we did have a premium room with a sea view which I would recommend. Overall we enjoyed our stay and would go again, plenty of facilities, lovely breakfasts, restaurant, and bars. Only downside was the hotel could do with a tidy up here and there and the car park was a bit pricey at £7.00 a night. Overall though we were very happy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chepstow

Shame about the windows

Posted Aug 5, 2014
Pros: Position
Cons: Windows to be able to open further
Location: Wonderful location with views across Tor Bay. Ten minutes walk from harbour, boat trips, shops and restaurants
We recently took my 5 year old granddaughter for a 3 night break. Lovely room but unfortunately the windows only opened a very small amount. Very uncomfortable at night. The pool and gardens were wonderful. Very disappointed in the children's club - very limited and most activities had to be paid for.
3 out of 5
by A verified traveler from Australia

Average and overpriced!!!

Posted Jul 16, 2014
Pros: View from restaurant.
Cons: Updating some room furniture as Lounge chairs etc looked worm and old.
View and breakfast were the only positives we liked. One night was long enough. Paid extra $$$ to be upgraded to the room with sea views that I believed I booked. Room looked like someone had been there previously - bed sat on, towel unfolded etc, no other room available apparently. Experienced poor plumbing (sink & toilet).
3 out of 5
by A verified traveler

Standard and disappointing

Posted Jul 16, 2014
Pros: as above
Cons: Renovate all the rooms, utilize the space in the public areas better. It could be a wonderful wonderful hotel if some money was spent on it.
The best thing about this hotel is the view overlooking the bay. If you don't have a sea facing room then it would be quite depressing. The room was very tired, floor tiles loose in the bathroom, balcony was filthy. Cleanliness of the room was ok. Residents having to pay £7 per night for parking is a bit of a cheek. It's not like the hotel is in the centre of town and being used by the public. On the whole, the housekeeping staff were very cheerful and polite. The bar staff (when you could find them) were very straight faced but the food in the bar was really good.
4 out of 5
Recommended
for Everyone
by Steve from London

Good value off-peak season break in Torbay.

Posted Jun 29, 2014
Pros: Good size rooms, swimming and spa facilities on site, good breakfast, nice bar with great views over Torbay. Free wireless internet.
Cons: Beginning to look a bit tired - needs a refresh to keep up with the times!
Location: Close to central Torquay, great Restaurants, attractions and day trips.
Hotel with a good location overlooking Torbay, with range of facilities on site.
4 out of 5
Recommended
for Everyone
by A verified traveler

Summer Holiday for 60 year old couple

Posted Jun 28, 2014
Pros: Stunning views from the balcony/room and even 7' Bed!
Cons: Food=Average. Shame (small) outdoor pool was only open at weekends (until the end of July) as we had a warm June week, and it would have been nice.
Location: 1 mile from Train Station. Local Ferry visits Paignton, Dartmouth & Brixham. Plenty Fish & Chip eateries.
Hotel is about an 8 minute walk up an incline. Well worth the extra money to get a sea facing room with a balcony. Stunning views over Torbay. Went by train and didn't need a car (for 6 nights) as we were able to enjoyed ferry trips for 3 days visiting nearby towns, Paignton, Brixham and Dartmouth, all 3 very different.
2 out of 5
by A verified traveler

UK Hotels have a lot to learn

Posted Jun 2, 2014
Arrived at 2.30. Rooom not available until after 3.00 p.m. Tried to order food after 10.00 p.m. and was told that the kitchen is closed. Typical!
4 out of 5
Recommended
for Everyone
by Malcolm from West Sussex, UK

Staff could not do enough to ensure stay enjoyable

Posted May 20, 2014
Pros: The views and very helpful staff
Cons: fruit juices at breakfast could be labelled with contents. whilst hot plates are good my partner due to a medical condition is unable to feel the heat
Location: Sorry due to conference did not get time to do much sightseeing
Food was amazing in a party of 7 we all enjoyed our time whilst attending The Royal British Legion Annual Conference. We will be back.
4 out of 5
Recommended
for Everyone
by Peter from Brighton

Excellent

Posted Apr 30, 2014
Perfect room with a large balcony overlooking the bay. Excellent breakfast and room service, and fast WiFi. The safe was mounted on the floor of the wardrobe, difficult to use if you are old. Torquay has steep hills and lots of steps.
2 out of 5
Recommended
for Personal Event
by Julian from London

Living on reputation

Posted Apr 23, 2014 on Hotels.com
We booked what we thought was going to be a four star vacation prior to the birth of our first child. From the outside, the hotel looks quite grand and this is transferred through to the reception and corridors. However, we got to our third floor 'car park' facing room via the fire escape stair and it turned out to be a family room, with two bedrooms and a bathroom (we only booked a double) but it definitely wasn't four star quality. The walls had ripped wallpaper, the bathroom was very dated, the floors creaked at every step and the light fitting looked as though it was about to fall apart. We requested a change of room but were told the hotel was fully booked, the receptionist then asked if we were still going to stay at the hotel! We did get moved to a premium double the following night which turned out to be a lot nicer and had been refurbished although still not a four star standard, with mis-match dated furniture. The hotel did used to be five star but has dropped to four, however if you want to stay at a genuine four star venue I wouldn't recommend the Imperial. Both my wife and I have stayed in better quality guest houses.