Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
5.0 Room cleanliness
2.0 Service & staff
4.0 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Pei from Beijing, China

5 star hotel, 2 star service

Posted Feb 16, 2013
Pros: clearn 2 times a day
Cons: bad service
Location: not convenient, 50 mins by domestic airplane, 25 mins by speed boat
The hotel is not as good as their description, especially everything need to go with the Butlers, which means what kind of service you can get must deped on the Butler's experience. Our butler is youngish, a couple of times we was told th food we ordered was not available after 20 mins waiting and my 2 years old daughter crying for hunger. The thing made me very angry was that the Butler informed us we must check out 12 pm and depature island at 6:15 pm on my leaving day. I asked whethe we could expend half day or move to any available room for my daughter's noon sleeping, and I was told no room is available and our room was ordered by other guest. After discussion with the manager, our room finally kept to 5 pm, so my question is who was lier ? The overall feeling for this hotel is not comfortable, but if you are lucky enough to have experienced butler, maybe your feeling much more better.