Pool

Reviews of Comfort Inn & Suites Diamondale – Lansing

2.5 out of 5
Comfort Inn & Suites Diamondale – Lansing
9742 Woodlane Drive, Dimondale, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 152 out of 382 reviews" "
Rating 8 - Good. 126 out of 382 reviews" "
Rating 6 - Okay. 52 out of 382 reviews" "
Rating 4 - Poor. 32 out of 382 reviews" "
Rating 2 - Terrible. 20 out of 382 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Haunani

Liked: Cleanliness, staff & service
it was a nice place for the price/
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Haunani,We are glad to hear that you found our hotel to be a good value. We strive to provide a comfortable experience for all our guests and appreciate your feedback. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needed some repairs in bathroom, but great otherwise. Liked that you could turn on fan on constant for white noise. Good breakfast and pool.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Diane,We appreciate your positive feedback regarding our breakfast and pool facilities. We have noted your comments about the bathroom and will address this with our maintenance team. Thank you for bringing this to our attention so we can improve for future guests.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 4 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Dawn,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further improvements. We hope to welcome you back in the future for a more enjoyable experience.

6/10 Okay

Colin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Colin,We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent visit. Hope to welcome you back soon!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. It has become my #1 choice for when I need to stay in Lansing.
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Michael,We are thrilled to hear that we have become your number one choice for your stays in Lansing. Guest satisfaction is our top priority, and we are delighted that you enjoyed your experience with us. Thank you for your loyalty, and we look forward to welcoming you back again in the future.

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host at the front desk was super nice and made the check in experience easy and enjoyable.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Holly,We are thrilled to hear that you had a positive check-in experience with our front desk host. Providing exceptional service is our top priority. If you have any more feedback to share, please don't hesitate to reach out to our management team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 8, 2024
Hello Keith,Thank you for staying with us! We're delighted to hear that you had an excellent experience at our hotel. We appreciate your positive rating and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Adnan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 14, 2024
Hello Adnan,We're thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide excellent service and a comfortable stay for all our guests. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was amazing the pool didn’t work and that was the main reason for our stay there and he allowed us switch hotels with no charge
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Sabrina,Thank you for your feedback. We are glad to hear that our front desk staff provided excellent service during your stay. We apologize for the inconvenience you experienced with the pool. Our team is committed to ensuring all amenities are fully functional for our guests. We encourage you to reach out to our management for further assistance.

4/10 Poor

Rufino

Traveled with family and small children
Disliked: Amenities
Main reason we choose this hotel was because of the pool as we had children and they were looking forward to it!! Asked for some adjustment to my charges as we stayed there Wednesday thru Friday and was given nothing. Won't be staying here again!!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Rufino, We appreciate your feedback regarding your stay with us. We apologize if there was any confusion regarding adjustments to your charges. Our team strives to provide exceptional service and ensure a satisfying stay for all our guests. We encourage you to reach out to our management team directly for further assistance. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Janet,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Hello Thomas,Thank you for taking the time to share your positive experience with us! We appreciate your high rating and are delighted to hear that you enjoyed your stay. Your satisfaction is our utmost priority, and we hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet place for me to recover after a stressful month at work, the staff was kind and the room was perfect
Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello Jordan,Thank you for choosing our hotel for your recovery time. We're delighted to hear that our quiet atmosphere provided the peace you needed. Our team takes pride in delivering excellent service, so we're glad to know that our staff's kindness left a positive impression on you. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and great room for less!
The front desk staff was friendly and SUPER helpful when I needed to book additional nights! Continental breakfast was good too, and the room was clean and comfortable. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Ian,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our front desk staff was friendly and helpful in assisting you with booking additional nights. It's also great to know that you enjoyed our continental breakfast and found the room to be clean and comfortable. We truly appreciate your recommendation and hope to welcome you back in the future.

2/10 Terrible

ORA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like nothing about this scary hotel. It was dirty & not near anything. Please find another hotel.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello ORA,We apologize for the inconvenience caused during your stay. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Decent
Friendly staff, pretty clean, breakfast is ok to get you by, the room was very small hard for three of us to move around in but most importantly it was a clean place to lay our heads and shower!
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Rachel,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

4/10 Poor

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Katie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Emil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Emil,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was great, rooms were clean, check in quick and easy as well as the gentleman at the front desk was friendly.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Amanda,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our front desk. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful, efficient check in.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Sally,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We appreciate you taking the time to share your experience.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello David,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Barbara,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Shane, Gahanna

Traveled with group
Liked: Staff & service
Looks like they’re trying to update some of the rooms but they are storing broken air conditioners in the breakfast area along with new refrigerators. Breakfast was just OK. My roommate said he didn’t care for the eggs or sausage. I just ate cereal to be safe. The staff was very friendly when I interacted with them.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Shane, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Jachob

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Jachob,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Robert

Stayed 3 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello Robert,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Hanna

Traveled with group
Disliked: Property conditions & facilities
We pulled in at 10 pm and the air conditioner in our room wouldn’t work. We were moved to another room which smelled like vomit. They “refreshed it”. Which consisted of strong air freshener. We were told there were no other rooms available. We had no choice due to the late hour.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Hanna,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed with a nice size tv.
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hi Brian, I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello Lynne,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Michael, Detroit

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Michael,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our value. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff
The Staff was very helpful
Stayed 4 nights in Jul 2023
Response from Manager on Aug 7, 2023
Hello Thomas,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, clean room, comfortable bed, and Breakfast. Good experience.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello William,We appreciate that you've taken the time to share with us regarding our staff and your insights regarding our bed. Please do come see us again.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Allison,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Rooms smell like cigarettes
I had a non-smoking room and the entire room smelled like cigarettes so bad I had to open the window.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Dear Guest,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Alex,We appreciate the comments, especially with regards to your opinion of our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Obed

Traveled with family
Liked: Staff & service, room comfort
Okay stay
It was not so good, we found some durty clothes in the closet. It tell me that the person who did the cleaning did not pay attention to details. Other areas of the hotel (like breakfast) are okay and staff was friendly in general.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello Obed,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The rooms were clean. The pool ws great. The only thing was the hotel is a little outdated and the garbage outside was full and not emptied while we were there.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Sandra, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello Nadine,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service
We were in the area for a local event. If you’re looking for a place to sleep in a comfortable bed without excessive noise, this would work for you. The rooms are not fancy, and there was some damage we noted, but overall serviceable. Desk staff was very friendly. Pool looked nice. Ample parking and room to walk a dog if you had one. Two fast food joints within walking distance.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 11, 2023
Hello Katie, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jun 2023
Response from Manager on Jul 7, 2023
Hello Martin,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Service desk employee's were excellent. Hotel was clean and comfortable.
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hi Diana,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 16, 2023
Hello Steven,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Anthony

Stayed 2 nights in Jun 2023
Response from Manager on Jun 28, 2023
Hello Anthony, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel seemed short on staff trash cans were full needing empty at breakfast but the one person working was very responsive keeping breakfast stocked and helping with guests.
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hi Kathleen,Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns. We continue to look for ways to improve our guests’ stay while also experiencing limited staffing. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future

10/10 Excellent

Lorissa

Traveled with partner
Friendly and helpful staff. Clean and quiet stay! Highly recommend!
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hi Lorissa,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, room comfort
Loved the beds and staff.
Stained carpet, door locks not all working, very friendly and helpful staff. Owner needs to pony up for some renovation.
Stayed 4 nights in May 2023
Response from Manager on May 27, 2023
Hello Dennis,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and renovation. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on May 10, 2023
Hello Amelia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Hello Carolyn,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
Stayed here 2 nights for MSU graduation. It was a quick drive to campus. The room was clean and beds were fairly comfortable.
Stayed 2 nights in May 2023
Response from Manager on May 9, 2023
Hi Kristina,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sheets were obviously not washed or changed after 3 days. Cleaning was not performed the whole week stay.
Stayed 4 nights in Mar 2023
Response from Manager on Apr 4, 2023
Hello Guest, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!