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Reviews of Djibouti Palace Kempinski

5 out of 5
Djibouti Palace Kempinski
Ilot Du Heron P O Box 1960, Djibouti

Reviews

8.4

Very Good

Rating 10 - Excellent. 52 out of 121 reviews" "
Rating 8 - Good. 46 out of 121 reviews" "
Rating 6 - Okay. 17 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel and the staff is superb! Stayed 2 nights fully relaxing. I will definitely be back again! Highly recommended!
Stayed 2 nights in Apr 2024
Response from Esther on Apr 20, 2024
Dear Valued Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are very pleased to hear that you have enjoyed your stay with us. We always strive to create a wonderful stay for all our guests and we hope to welcome you back in the very near future.Sincerely, General ManagerNicolas Froger

6/10 Okay

Idil

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 6 nights in Mar 2024
Response from Esther on Mar 15, 2024
Dear Idil,Thank you very much for taking the time to share your feedback in regards to your recent experience at Djibouti Palace Kempinski,We would like to know details to improve your experience the next time around and would appreciate if you could share your experience with us.We certainly look forward to change your impression and to welcome you back in the very near future.Sincerely,General ManagerNicolas Froger

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay in a month with work and always a pleasure to come back here. Breakfast is amazing especially the omlette
Stayed 1 night in Jan 2024
Response from Esther on Jan 23, 2024
Dear Valued Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are very pleased to hear that you have enjoyed your stay with us. We always strive to create a wonderful stay for all our guests. Sincerely,General ManagerNicolas Froger

2/10 Terrible

Jamal

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Esther on Jan 23, 2024
Dear Jamal,Thank you for taking the time to share your last experience in our hotel. We are really sad to hear that you did not enjoy your stay with us, hence we are looking for more information to be able to understand more so we can action accordingly.Sincerely, Hotel Management

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful property
Stayed 2 nights in Jul 2023
Response from Esther on Nov 7, 2023
Dear Valued Guest, Thank you very much for your interest in our Hotel and for rating us on Expedia reviews. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.Sincerely, General ManagerJean Francois Remy

10/10 Excellent

Huda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Esther on Nov 7, 2023
Dear Valued Guest, Thank you very much for your interest in our Hotel and for rating us on Expedia reviews. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.Sincerely, General ManagerJean Francois Remy

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Esther on Feb 19, 2024
Dear Valued Guest, Thanks for taking the time and giving us such a wonderful rating. We are thrilled that you loved your experience at Djibouti Palace Kempinski,The team and I value your continued support and patronage and we eagerly await your return very soon.With Best Regards,Hotel Management

10/10 Excellent

Abshir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel everything was going well even that my flight has been delayed for around two hours and their transport representative was waiting for me
Stayed 6 nights in Jun 2023
Response from Esther on Aug 23, 2023
Dear Valued Guest, Thank you very much for your interest in our Hotel and for rating us on Expedia reviews. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.Sincerely, General ManagerJean Francois Remy

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the possibility to walk along the jetty where we can enjoy the breeze and beautiful sunsets. The seafood restaurant with Yemeni specialities and the Italian restaurant were great options while the buffet was very convenient. The ability to organize excursions with the assistance of the concierge was much appreciated.
Stayed 3 nights in Apr 2023
Response from Esther on Feb 19, 2024
Dear Valued Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are very pleased to hear that you have enjoyed your stay with us. We always strive to create a wonderful stay for all our guests, your positive feedback has been shared with the team members accordingly and they are glad to have made your stay memorable, We hope we will get a chance to welcome you back to our esteemed hotel in the near future. Sincerely,Hotel Management

2/10 Terrible

Charles

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Would never stay here again. Over charged me for no reason for everything
Stayed 2 nights in Mar 2023

8/10 Good

Jorge, Temecula

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The wash sink and shower clogged up several times.
Stayed 1 night in Sep 2022
Response from General Manager Jean Francois Remy on Sep 6, 2022
Thank you for sharing your experience with us. Please accept our sincere apologies for any inconvenience. We will investigate the issue and have an action plan to avoid it during your next stay, we are taking measures to improve the service and product quality, and we hope you will feel the change during your next visit. We always strive to create a wonderful stay for all our guests. Sincerely,

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Jean Francois Remy on Sep 1, 2022
Dear Valued Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. we are very pleased to hear that you have enjoyed your stay with us. I have passed on your kind words to the team and they were so excited that they exceeded your expectations. We always strive to create a wonderful stay for all our guests. Sincerely, General Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous Arabic-influenced palace, with spa services and nice pools facing the sea, supported by friendly and attentive staff. Overall still overpriced for what it offers. The Italian restaurant is great but the other main one was under renovation; great international tv channel selection; would have enjoyed a morning newspaper and a room service menu in the room. On the way to become a 5 star hotel for sure, but except the price, not there yet. It surely will be with time. Overall a very pleasant and memorable stay, but a notch too expensive.
Stayed 2 nights in Feb 2022
Response from Mina Labeeb on Feb 10, 2022
Thank you very much for your interest in our Hotel and for rating us on Expedia reviews. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.

8/10 Good

Ivonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Mina Labeeb on Feb 7, 2022
Thank you very much for your interest in our Hotel and for rating us on Expedia. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Mina Labeeb on Feb 7, 2022
Thank you very much for your interest in our Hotel and for rating us on Expedia. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.

4/10 Poor

Jeffrey

Stayed 1 night in Dec 2021
Response from Mina Labeeb on Feb 7, 2022
Thank you very much for your interest in our Hotel and for rating us on Expedia. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.

10/10 Excellent

Serhiy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Mina labeeb on Dec 21, 2021
Thank you very much for your interest in our Hotel and for rating us. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel.

6/10 Okay

Verified traveler

Business traveler
Liked: Amenities
Rooms were big and nice.
Stayed 1 night in Jul 2021
Response from Mina Labeeb on Aug 2, 2021
Thank you very much for your interest in our Hotel and for rating us. Your feedback is always a source of motivation for improvement for all of us to enhance our guest experience. We are looking forward to welcoming you back to our Hotel. With best regards,

10/10 Excellent

Ahmed

Stayed 2 nights in Jul 2021
Response from Mina Labeeb on Jul 28, 2021
hank you for taking the time to evaluate our hotel and services. It was a pleasure having you with us With your great rating, it gives us even more motivation and challenge to always do our best. Our aim always is to serve you better and improve our services. We are looking forward to welcoming you back in the near future. Sincerely, Hotel management team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Mina labeeb on Jan 17, 2021
Thank you for sharing your feedback and we are looking forward to welcoming you back very soon.

8/10 Good

Reem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Mina labeeb on Jan 17, 2021
Thank you for sharing your feedback and we are looking forward to welcoming you back very soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from Mina labeeb on Jan 3, 2021
Thank you for taking the time to evaluate our hotel and services. It was a pleasure having you with us With your great rating, it gives us even more motivation and challenge to always do our best. Our aim always is to serve you better and improve our services. We are looking forward to welcoming you back in the near future. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was like the swimming pool and gym But I don't like without sauna and steam Which was not there
Stayed 3 nights in Aug 2020
Response from Mina labeeb on Aug 22, 2020
Thank you for your feedback. Unfortunately, certain activities in the hotel are suspended for time being for containment of the Pandemic as per governmental regulations.

8/10 Good

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has quite a few amenities that are easy to access and enjoy. However to enjoy them all it maybe a little too expensive.
Stayed 3 nights in Mar 2020
Response from Mina Labeeb on Mar 18, 2020
Thank you for taking the time to evaluate our Hotel and looking forward to welcome you back in the near future.

10/10 Excellent

Yusuf, Nairobi

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
See view it was great as well food condition also was amazing
Stayed 1 night in Mar 2020
Response from Mina Labeeb on Mar 14, 2020
Thank you for staying with us and looking forward to welcome you back.

10/10 Excellent

Damien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Mina labeeb on Mar 14, 2020
Thank you for staying with us and looking forward to welcome you back.

10/10 Excellent

Rob_Nour, Los ángeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and very clean. The staff is incredibly friendly and wonderfully trained to anticipate your needs. I travel often and this is one of the best hotel experiences I've ever had. Definitely coming back soon. Thumbs up to Harid daytime front desk attended and Kaslias "nightshift front desk attended.
Stayed 12 nights in Dec 2019
Response from Mina Labeeb on Jan 9, 2020
Dear Mr. Nour, Thank you for reviewing our Hotel. With this such wonderful comments it gives us more motivation to serve you better and encourage our employees indeed. We are looking forward to welcome you in the near future. Sincerely,

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel - but needs to do it's bit!
A very good hotel - although the price (as everything in Djibouti) is ridiculous. The hotel didn't arrange a pick-up from the airport, even though I had requested - and despite their being Kempinski cars, they refused to take me - but other than that, the stay was great. Very comfortable bed, in a well furnished and clean room. Food quality was very good - and staff were very friendly. (Although the expectation that you tip high for everything is annoying) The only thing I'd say - is that in a country with plastic waste everywhere, Kempinski really should be doing more. Plastic straws, plastic stirrers, plastic in the bathroom - it's nearly 2020 and you're using 2000 ideas. A few healthier menu options, without meat would be nice too.
Stayed 2 nights in Dec 2019
Response from Mina Labeeb on Dec 17, 2019
Dear Mr. Joseph, Thank you for taking the time to evaluate our Hotel and services. We really appreciate that you highlighted areas for improvement and suggestions which we will take it into consideration for immediate actions plan. For the Airport pick up, we truly apologize since we were not able to arrange as we receive the request with a late notice and we had no car available by this time. We highly recommend you for the next time to contact us ahead of time to secure the availability. Our aim always is to serve you better and improve our services. We are looking forward to welcome you back in the near future. Sincerely, Hotel management team

10/10 Excellent

SS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure, clean, nice pool & bar. Nicely appointed rooms. Comfortable bed. Excellent even for western standards.
Stayed 1 night in Oct 2019
Response from MIna Labeeb on Nov 2, 2019
Thank you for taking the time to evaluate our service and our Hotel. We are looking forward to welcome you back in the near future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Taking a weekend break from work.....great time!
Stayed 1 night in Jun 2019
Response from Jean Francois Remy on Jun 25, 2019
Dear Mr. Brian, It was a pleasure having you in your second home Djibouti Palace Kempinski. Thank you for taking the time to evaluate your stay with us and Looking forward to welcome you again in the near future. Kind regards, General Manager Jean Francois Remy

10/10 Excellent

Bilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Mina Labeeb on Jun 23, 2019
Thanks for staying with us. We appreciate your feedback! Looking forward to welcome you again in the near future at Djibouti Palace Kempinski

8/10 Good

Verified traveler

Stayed 4 nights in May 2019
Response from Mina Labeeb on Jun 17, 2019
Dear Sir/Madam, Thank you for taking the time to evaluate our Hotel, we will work closely to enhance your experience with us in your future stays.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Crow-infested Kempinski
Absolutely filthy property considering this is not a cheap hotel. Crows and bird poop everywhere. The lawn by the pool was brown and covered with trash (as was the private beach). Unacceptable given the price to stay there. On the bright side, the service and hotel staff--especially the managers--were super nice. The food onsite was pricey but very good.
Stayed 3 nights in Apr 2019
Response from Mina Labeeb on May 6, 2019
Dear Sir/Madam, Your comments are appreciated and this will be shared to the management of the Hotel. We are looking forward to welcome you again in the near future. Regards,

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2019
Response from Mina Labeeb on Mar 31, 2019
Dear Sir/Madam, We thank you for your feed back and it will be shared with the management. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best meal in Africa!
Wow, They treated us so well! We loved the day trip to Lac Assal; just the right combination of a little adventure with a chance to see the lowest spot in Africa which is stunningly beautiful. We stayed two nights should have stayed three. Definitely enjoy the Yemeni bread and fish at the Bankoule restaurant right on the beach in the hotel. Absolutely fabulous.
Stayed 2 nights in Mar 2019
Response from Mina Labeeb on Mar 31, 2019
Dear Sir/Madam, We thank you for your feed back and it will be shared with the management. Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Charging $52 each way for an airport transfer is a rip off. The check in policy is also geared to people on expenses who dont care about cost. On the surface this hotel looks good. Scratch under the surface however and everything is substantially overpriced.
Stayed 1 night in Dec 2018
Response from Mina Labeeb on Dec 21, 2019
This has been rectified and we are offering now reduced price at 35 USD. High cost of living in Djibouti is limiting our option to provide quality with budgeted rates. Looking forward to welcome you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from General Manager on Oct 15, 2018
Dear Guest, Thank very much for your interest in our Hotel and rating us on Expedia. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Philippe Charraudeau

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely oasis.
Amazing beds, literally like lying on a cloud! The food was okay, not great especially the Italian restaurant. Great breakfast though and the pool overlooks the ocean. Everything is expensive in Djibouti, but this is worth the best money for value in Djibouti.
Stayed 3 nights in Oct 2018
Response from General Manager on Oct 13, 2018
Dear Guest, Thank very much for your interest in our Hotel and sharing your feedback on Hotels.com. We are very glad to know that you had a nice experience during your stay in Djibouti Palace Kempinski. All your great words will be shared with our team. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Philippe Charraudeau

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It is obvious that the hotel was something special however, it has clear signs of decline.
Stayed 3 nights in Jun 2018
Response from General Manager on Jun 19, 2018
Dear Guest, Thank very much for your interest in our Hotel and sharing your feedback on Expedia. Your feedback was shared immediately with the all departments to take corrective action in order to avoid such issues in the future. I do hope that you give us another chance to change your impression of our hotel and to welcome you back in the near future. Sincerely, Philippe Charraudeau

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiul hotel with excellent service but definitely pricey.
Stayed 1 night in Mar 2018
Response from General Manager on Apr 7, 2018
Dear Guest, Thank very much for your interest in our Hotel and sharing your feedback on Expedia. We are very glad to know that you had a nice experience during your stay in Djibouti Palace Kempinski. All your great words will be shared with our team. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Philippe Charraudeau

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Djibouti
Nice hotel, great location by beach, good restaurants and fantastic service. Really enjoyed my time there - relaxing by the pool. Concierge Thiam can arrange anything - really helpful. Not cheap, either rooms or food, but worth it.
Stayed 1 night in Jan 2018
Response from General Manager on Jan 28, 2018
Dear Mr. Mattew, Thank very much for your interest in our Hotel and sharing your feedback on Hotels.com We are very glad to know that you had a nice experience during your stay in Djibouti Palace Kempinski. All your great words will be shared with our team. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Philippe Charraudeau

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surreal place in an even more surreal country
Yes the hotel and everything in it are overpriced and out of place. But whatever your reason is for being in this country, the odds are so are you.
Stayed 3 nights in Sep 2017
Response from General Manager on Nov 9, 2017
Dear Guest, Thank you for patronizing our hotel and sharing your feedback on Hotels.com. It is gratifying to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with the teams. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. Thank you again, for taking the time to share your experience. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests. We hope your subsequent visits would be more memorable in all aspects. With best regards, Philippe Charraudeau, General Manager

4/10 Poor

Emad, Cairo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
very expensive, arm twisting you
This is the third time I stay in this hotel. this time I spent 3 nights. The hotel is by far the only decent hotel in Djibouti; however, it is rediculously expensive. they also dont have early check-in and I arrived at 8 am in the morning after I had been travelling on boat throughout the night. The receptionist was unable to accomodate me, and had the audacity to tell me that I would pay an extra night if she checked me now. I had to wait untill 1 pm before my room was ready to be able to check in. I endured this treatment although I am a member of the Kempinski discovery club, and should have received priority ! the amenities and facilities of the hotel are very good, but the staff are very slow in responding to your requests. waiters are terribly slow, specifically at the Spa pool area. I had to wait for 30 minutes to receive a beer. I also ordered my food and took a long nap before the food arrived !! i have decided not to use this hotel again, this is a very expensive hotel that over charges for everything.
Response from General Manager on May 11, 2017
Dear Mr. Sami Daoud, Warm greetings from Djibouti Palace Kempinski. Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. Your feedback was shared immediately with the concerned departments to take action in order to avoid such issues in the future. Taking to consideration your comments about check in process, we would like to inform you that your reservation was done through Expedia, and we did not receive any comments about your estimated arrival time to prepare the room accordingly. I do hope that you give us another chance to change your impression of our hotel and to welcome you back in the near future. We hope your subsequent visits would be more memorable in all aspects. With best regards Gilles Longuet

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disappointed
Upon checking the room was not ready, check in was suppose to be at 3pm. I arrived at 4.30pm and was told to wait 30 minutes as they were fully booked. The room was paid for in advance. Italian restaurant was very disappointing, Pasta undercooked, not worth the price at all, but no other choice too.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Response from General Manager on Dec 10, 2016
Dear Guest, Thank very much for your interest in our Hotel and rating us on Facebook. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Djibouti Palace Kempinki

8/10 Good

KRISHNAMOORTHY

Liked: Cleanliness, property conditions & facilities, room comfort
Extremely expensive but comfortable.
Extremely expensive property , the same standard and facilities elsewhere could be had for about 60% of the cost, Gym was under some renovation and the cleaniness of the machines was bad with no cleaning at all. As a vegetarian not a great place to stay with very little choice or practically nothing to choose.
Response from General Manager on Nov 5, 2016
Dear Guest, Thank you for sharing with us your experience and impression of your most recent stay at Djibouti Palace Kempinski. We always value feedback from our guests as it can help us improve and train our team members better. This is with disappointment that we learn we could not meet your expectations in some areas. We apologize for the inconvenience of the Fitness Center usage due to maintenance issue, but I can assure you that our Team has taken all necessary actions to do the utmost to avoid such issues in the future. Trust that this does not reflect the experience we strive to provide all our customers and rest assured that we will share your comments with the teams to find appropriate solutions. Once more please accept our sincere apologies and please do not hesitate and contact us in case of any question. We are looking forward to welcoming you back soon at Djibouti Palace Kempinski. With best regards, Gilles Longuet General Manager

10/10 Excellent

Mtchera J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 10, 2016
Dear Mtchera J, Thank very much for your interest in our Hotel and rating us on Hotels.com. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Djibouti Palace Kempinki

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 10, 2016
Dear Joseph, Thank very much for your interest in our Hotel and rating us on Hotels.com. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We are looking forward to welcoming you back at our Hotel. With best regards, Djibouti Palace Kempinki

6/10 Okay

Hanna, London

Liked: Cleanliness, room comfort
Lovely hotel with great restaurant
Lovely hotel. Concierge is efficient and very helpful. Room service is extremely slow. Buffet breakfast ok but omelette maker needs to be replaced. Spa is lovely with so many treatments on offer. Italian restaurant must be the best restaurant in town. The harbour has a strong odour which you are often aware of when outside. Room very comfortable and the dreamiest beds with the loveliest soft linen. Friendly and efficient staff.
Response from General Manager on Apr 13, 2016
Dear Mrs. Hanna Thank you for sharing your opinion with us, we appreciate your feedback on Expedia.com, because comments like this allow us to move from good to best. We regret to hear about your negative experience with our Room Service. I have personally passed your message to the concerned employees​ and heads of departments​ to avoid such situation in future. ​We strongly believe that you will give us another chance to return your faith in us. Please do not hesitate and contact us in case of any questions. We are looking forward to welcoming you back at our Hotel. With best regards, Gilles Longuet

8/10 Good

Mohamed, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel and friendly staff.
Response from General Manager on Jun 11, 2016
Dear Mr. Mohamed Thank very much for your interest in our Hotel and sharing your feedback on Hotels.com We are very glad to know that your have nice experience during your stay in Djibouti Palace Kempinski. We are looking forward to welcoming you back at our Hotel. With best regards, Gilles Longuet