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Reviews of Grand Hotel Ukraine

5 out of 5
Grand Hotel Ukraine
2 Korolenko Street, Dnipro

Reviews

8.4

Very Good

Rating 10 - Excellent. 21 out of 54 reviews" "
Rating 8 - Good. 23 out of 54 reviews" "
Rating 6 - Okay. 6 out of 54 reviews" "
Rating 4 - Poor. 3 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

tatyana, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Philipp

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architectural "Ukrainian Modern" miracle! Place to be while in Dnipro.
Stayed 5 nights in Feb 2022
Response from Grand Hotel Ukraine on Feb 19, 2022
Mr. Philipp, thank you very much for your feedback it is very important to us. We are glad you liked it and also will be glad to see you again in our hotel!

6/10 Okay

akram, bozeman

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good location, but old hotel, ceiling is 3 meters high
Stayed 2 nights in Sep 2021
Response from Hotel team on Oct 5, 2021
Thak you for your feedback. We hope to see you soon in our hotel. Sincerely yours, Hotel team

8/10 Good

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Sincerely yours, Hotel team on Aug 17, 2021
We appreciate your nice feedback and looking forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly grand, elegant hotel located in the center of the city. The rooms are large and comfortable. The food served by their restaurant is delicious. I especially love the beautiful staircase in the center of the hotel. Highly recommended.
Stayed 2 nights in Jul 2021
Response from Sincerely yours Hotel team on Jul 29, 2021
Thak you for your feedback. We hope to see you soon in our hotel.

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Команда отеля on Jun 18, 2021
Мы благодарим Вас за положительный отзыв. Нам приятно узнать, что Вы насладились пребыванием в нашем отеле, отметив комфорт и приятную атмосферу, а также высоко оценили работу нашей команды. Будем рады приветствовать Вас снова в "Grand Hotel Ukraine".

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021
Response from Hotel team on Jun 29, 2021
Dear anonymous, It is a pity that you did not like it in our hotel. Yours faithfully, Hotel team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel centrally located near shopping and restaurants. Friendly staff.
Stayed 9 nights in Apr 2021
Response from Anna on May 6, 2021
Good morning! Thanks for your feedback! We are always looking forward to your visit! Best regards, hotel team!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and sport area! Very classical and historic Ukrainian building.
Stayed 4 nights in Mar 2021
Response from Hotel team on Mar 27, 2021
We are appreciate for your feedback! Always welcome as our guest!

6/10 Okay

Mustafa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel has no right to be classified as a 5 st
This hotel has no right to be classified as a 5 star I have stayed in 3 star hotels that had more to offer 1 no service, you can’t even get a coffee 2 no English speaking channel, not even for News 3 they are using a little dustbin that is broken and has no lid, this hotel is definitely not a 5 or 4 star
Stayed 1 night in Dec 2020
Response from Hotel team on Dec 22, 2020
Good afternoon Mustafa, it’s a pity that you didn’t like it at our hotel, we follow all the precautions recommended by the Ministry of Health of Ukraine and at the moment the service we provide is slightly different from the non-quarantine time. But all this is done for your own safety! TV channels, if you had informed the reception during your stay at the hotel, we would be happy to set you up, you had a system failure in the room. Looking forward to your next visit!

8/10 Good

Tom, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is exactly in the city center and you can walk anywhere.
Stayed 2 nights in Feb 2020
Response from Best regards, hotel team. on Mar 2, 2020
We are appreciate for your feedback! Always welcome as our guest.

4/10 Poor

Lulu, Winnipeg

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff are excellent, and so is the location. The rooms are quiet, but this is an old, EXTREMELY TIRED, property. The breakfast is unappetizing and the coffee is undrinkable. I will not stay here again.
Stayed 3 nights in Feb 2020
Response from Anna on Feb 17, 2020
It is a pity that you have not liked!

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Anna on Feb 16, 2020
Thank you for your mark!

10/10 Excellent

Anthony, Allentown Pennsylvania, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a marvelous hotel in the center of Dnipro. My room was clean, the bed was comfortable and the bathroom was well stocked with amenities. The hotel restaurant was delicious. I would gladly stay here again and I recommend it to others.
Stayed 1 night in Oct 2019
Response from Hotel team on Oct 27, 2019
We are appreciate for your feedback! Always welcome as our guest. Best regards!

8/10 Good

Maria Gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Small room but comfortable bed.
Stayed 2 nights in Oct 2019
Response from Front-desk on Oct 14, 2019
We are appreciate for your feedback! Always welcome as our guest. Best regards, hotel team.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Anna on Oct 3, 2019
Thank you for staying with us. Thank you for your feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Dnipro
Beautiful room and the friendliest staff. We loved it
Stayed 2 nights in Sep 2019
Response from Anna on Oct 3, 2019
Thank you for staying with us. Thank you for your feedback!

8/10 Good

Phil, SOF

Business traveler
Liked: Cleanliness, staff & service
Very good option, nice breakfast, excellent sport club.
Stayed 4 nights in Jun 2019
Response from Hotel Team on Jul 5, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Incognito

Liked: Cleanliness
Disliked: Staff & service
Good location. Ok room overall. Average service. Real 3 star
Stayed 1 night in Jun 2019
Response from Elena on Jun 30, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Plamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Hotel team on Jun 4, 2019
Thank you for your appreciation of our work!

4/10 Poor

Isaac

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
Not worth , Old, the furniture not good, the breakfast poor, the location is good
Stayed 1 night in May 2019
Response from Hotel team on May 23, 2019
It is a pity that you did not like us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Hotel team on Apr 4, 2019
Dear Robert We highly appreciate your positive review of our hotel. We are always happy to see you as our guest in future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the center, architecture of building is very cool
Stayed 1 night in Jan 2019
Response from Aleksandra on Jan 29, 2019
Dear Guest Thank you very much for your nice feedback and we hope to see you soon as our guest again. Have a wonderful week. Warmly Front desk manager Aleksandra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Aleksandra on Dec 18, 2018
Thank you very much for the visit and nice review.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time to Dnipro & so glad to have chosen this hotel. staff was great, nice size room, very clean all throughout. Great Spa and spa/pool amenities. Would def. recommend & stay again.
Stayed 2 nights in Nov 2018
Response from Aleksandra on Dec 18, 2018
Dear Guest. We were glad to have you as our visiter and it will be honour to see you again. All our team is grateful for your kind feedback. Warmest wishes

10/10 Excellent

MitchR

Great central location close to main shopping district in Dnipro. Classic older hotel with pillared lobby and grand staircase. High ceiling rooms, very clean and staff is constantly making sure stay is comfortable. Chocolate on pillow every night and doorman at front all hours. Front desk staff was helpful in arranging a taxi to another city. Breakfast with meal was ok although limited to same items every morning, and cold , but I ate near end of availability at 930-10 so give them some leeway there. Cost to me was about the same as an run of mill motel back home, so not bad. Location is top notch next to bus and tram system and right in heart of shoooing district and many restaurants.
Stayed 2 nights in Nov 2018
Response from Hotel team on Nov 29, 2018
Good afternoon, thank you so much for your sincere words dedicated to staying in our hotel. We will be happy to see you many more times !!!

6/10 Okay

Mark, Perth, WA

Hotel is well located near city centre, good restaurants, cafes and transport. Limited parking, but i was able to park my car no issue. The staff were courteous and efficeint, and the building is a beautiful old building, clean, spacious, but very dated. Rooms are spacious, old, bathrooms also, shower/bath combined. No iron, my wife asked for one, tipped the girl who came and said there was no iron but she would do it, and on leaving hotel charged for it too. Irons should be standard in all rooms. This is a good, old style hotel, and i would stay again. It is a good example of a solid 4 star hotel
Stayed 1 night in Oct 2018
Response from Hotel team on Nov 4, 2018
Dear Mr.Mark, We will pay attention to your recommendations and improve staying in the hotel. We are thankful for your review. Best regards,

8/10 Good

Dave, Lincolnshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city centre
Hotel was fine. The main waitress at breakfast was very close to being rude. My room was small but it was Ok.
Stayed 9 nights in Sep 2018
Response from Anna on Oct 10, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Anna on Oct 10, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Анна on Aug 16, 2018
Спасибо за Ваш отзыв!

8/10 Good

Kamie, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere
This is an older but well kept hotel. The rooms are spacious and comfortable. Nice spa area. The food in the restaurant was outstanding! Great location too.
Stayed 1 night in Jul 2018
Response from Hotel team on Jul 13, 2018
Dear Kamie We highly appreciate your sincere and kind words and we hope to see you soon in our hotel, always honored to accept you as our guest.

8/10 Good

Antjonyv, Dnipro ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located on a nice part of the city
It a nice quiet hotel , but it may because it’s a four day weekend here , every one has gone to the beach’s I have been told,
Stayed 2 nights in Jun 2018
Response from Grand Hotel Ukraine on Apr 29, 2019
Dear Guest! Thank you for your kind words. We will be happy to see you again in our hotel! Best regards, hotel team.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found this hotel to fulfill all my needs. Its location is close to everything you can walk to and wish to see in the city center. The staff was very helpful and friendly. I had issues with the A/C because I did not understand how the remote worked. It was not intuitive in it's function.
Stayed 6 nights in May 2018
Response from Hotel Manager on Jun 21, 2018
Dear Robert, thank you for staying with us. We appreciate your feedback and always glad to see you again!

8/10 Good

Milan

Liked: Staff & service
The only good hotel in the city centre
The only 5 star hotel in the city center, but should be 3 1/2 stars. Location is great, but the hotel is old and outdated. Rooms are very large.
Stayed 2 nights in May 2018
Response from Anna on Jun 1, 2018
Dear guest, we appreciate your response and always try to maintain a high level of our hospitality. We will try to improve our rooms soon! Welcome to our hotel at any time!

10/10 Excellent

Tom, Dallas Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful European hotel in city center. Eva across street. I have stayed at others but this is tops.
Stayed 1 night in Apr 2018
Response from Anna on May 21, 2018
Thank you for your kind words! We are waiting for you on your next visit!

10/10 Excellent

Dean, upstate NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff, gym, pool
I really had a wonderful time for nearly 2 weeks. The staff (at the desk) speaks English, and is eager to assist. The gym (which I use a lot) was well equipped, and the pool, though not long, was warm and clean. I could walk to anywhere in city center. Two minor issues: the WiFi was sporadic in my room (the business lobby upstairs always worked) and the breakfast was a little repetitive, and warm but not hot. Beautiful grand piano in business lobby I think would work fine if tuned, but probably doesn't get much use anyway. Good eating places are springing up within easy walking distance; all the locals know the hotel, so meeting people there is convenient. Room thoroughly cleaned every day by pleasant, courteous staff. Highly recommend.
Response from Hotel team on Apr 3, 2018
Dear Guest We are happy to meet your expectations, and we sincerely appreciate your wonderful review. We do our best to adjust the WiFi system and all your remarks as for breakfast and piano are warmly accepted for further improvements. Have a good day and we hope to provide you the best place to stay in Dnipro for your future visits.

8/10 Good

abdul haneed, emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel..near city center
i like to stay again.. it is very nice hotel beautiful recieption very claen bathroom tv is ok clean bed sheets very quiet hotels

4/10 Poor

tatiana, kiev

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad hotel
Horrible and old hotel. Not 5 stars. Bad food and very ancient facility

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Anna on Mar 28, 2023
Thank you very much for your feedback. We are doing everything possible to make our guests happy. And we hope to welcome you back in our hotel. Kind regards, Anna

10/10 Excellent

Gianni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Hotel team on Mar 30, 2021
We are appreciate for your feedback! Always welcome as our guest.

10/10 Excellent

Tine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel, old fashion style. Room very cosy with all moderne facilities. Friendly and helpful staff. Breakfast not very interesting though. But will be very happy to stay there again ☺️
Stayed 1 night in Oct 2019
Response from Anna on Oct 24, 2019
We are appreciate for your feedback! Always welcome as our guest. Best regards, hotel team.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Le lieu est traditionnel avec un côté assez majestueux du lieu.
Stayed 2 nights in Aug 2019
Response from Manager Anna on Aug 29, 2019
We are appreciate for your feedback! Always welcome as our guest. Best regards, Hotel team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Hotel team on Jul 17, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

johan christen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Hotel team on Jul 15, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Elena on Jun 30, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elena

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018
Response from Aleksandra on Dec 18, 2018
Dear Elena We highly appreciate your nice review. And we will be happy to see you again in our hotel.

8/10 Good

Anders Albjerg

Liked: Cleanliness
Ok til prisen.
Det var nu et ok hotel. Men tror nok det havde 4 stjerner! Det er klart ikke et 4 stjernet hotel. Men 3 kan jeg gå med til.
Stayed 1 night in May 2018
Response from Hotel Manager on Jun 21, 2018
Dear Mr. Anders Albjerg, thank you for your respond, we hope to welcome you at our Hotel once again!

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Anna on Jun 1, 2018
Dear Mr. Morten, we so appreciate your kind response, and always try to maintain the high level of our hospitality. Welcome back to our hotel at any time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral
Der Health Club ist hervorzuheben: Gross, gepflegt, Pool zum Schwimmen, Gym, Ruheraum etc im Preis inbegriffen, ebenso wie der Transfer zum Flughafen.
Stayed 1 night in May 2018
Response from Anna on Jun 3, 2018
Sehr geehrter Gast, wir bedanken uns für Ihre freundliche Antwort und versuchen stets, ein hohes Niveau unserer Gastfreundschaft zu bewahren. Willkommen in unserem Hotel jederzeit!

8/10 Good

Marcus, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect friendly staff! Amazing and far beyond the service level that you can usually expect. During my stay I really kept the personal at the reception busy. They were very courteous and helpful all the time. Thanks a lot!!!
Stayed 2 nights in May 2018
Response from Anna on May 21, 2018
Thanks for your feedback! We will always be happy to help the guest! We are glad that you liked it!