Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
5.0 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
Recommendedby A verified traveler
Posted Nov 3, 2013 on Hotels.com
for Everyoneby Ellen from Salt Lake City, Utah
LOVED this hotel!Posted Jul 23, 2013
This hotel was very clean, roomy and comfortable. This was the best hotel that we used in Ukraine! The woman at the desk was wonderful, and she spoke English! They were very friendly and accomodating to our needs. I would definitely stay here again. :) I would not, however, recommend eating at the hotel's restaurant. The food was fine, but the service was appalling.
for Business Travelersby Philippe from Miami
Always goodPosted Jun 4, 2013 on Hotels.com
Every time, I come to Donetsk I come to this hotel. I have to say that the staff is very professional and friendly. the service is good as well as the rooms. The TV offers many international channels and the wifi works at a sufficient rate for emails. The breakfast is quite good. I always come late and always use the room service, and it is always good (not very diversified) but good. I prefer good and limited than many choice but not good. It is a little outside the center but very quiet and all people smiling. For me I will keep on coming as long as it will be like this.
for Everyoneby Clarence from Virginia, USA
Great hotel for All.Posted May 22, 2013
Pros: Bars, Pool and the garden.
Cons: Took a little while to figure out the Climate system installed in room.
Location: Location is out of the way from the hustle and bustle of downtown and in a quiet area.
The hotel has been rated 4 star but could easily be considered a five. The staff is wonderful and enthusiastic friendly. From the reception desk personnel to the domestic cleaners, i felt so welcome and they all went out of their way to accomodate my each and every wish. I am not a picky guest but I do expect service when requested and they always delivered. The hotel is a little out of the way from downtown and that is its selling point. I nice hotel in a quiet area. The structure itself is very unique and refreshing from the normal box that you get at normal hotels. Its was good to walk thru the garden and play find the pool or restauarant and admire the building as you explore the place. Transportation is minutes away when ever you call for a taxi and they are not expensive either. All in All I loved the place and next time im in Donetsk, thats where I will be staying.
for Everyoneby Ray from Montreal, QC, Canada
Quality of staff: warm welcomingPosted May 1, 2013
I was really impressed by the quality of staff, their very warm welcoming and promptitude to respond to my needs. I totally recommand this very nice hotel!
Recommendedby Jeffrey from California, USA
This place is fabulous!Posted Mar 16, 2013 on Hotels.com
This was my first visit to the Ukraine and I must say this has been one of the best hotels I have stayed in anywhere. The room was beautiful and the staff was super helpful. I live in California and I am literally looking forward to going back again sometime. AAA+
for Business Travelersby t.j.
front desk is very helofulPosted Feb 4, 2013 on Hotels.com
i spent one night and got in late. elena at the front desk was very helpful. i needed a rental car and the company i rented one from sent me a not telling me they had no car. she went out of her way to find me one and had them bring it to the hetel.
for Business Travelersby pdnirc
overwhelming service attentionPosted Dec 9, 2012 on Hotels.com
I went there by accident because no rooms available in my usual hotels, and it was a good thing, since I discovered a very nice hotel with excellent breakfast and outstanding service.
for Personal Eventby A verified traveler
beautiful hotelPosted Jul 11, 2012 on Hotels.com
nice quite beautiful place.. helpful people as well
Recommendedby A verified traveler from Bryan, TX, USA
Beautiful hotel with friendly, professional staff.Posted Aug 11, 2011 on Hotels.com
Great place to get away and relax. Enjoyed the indoor swimming pool and hot tub. There are not too many hotels that offer such amenities in this part of Ukraine. We thoroughly enjoyed our stay at Hotel Prague.