Standard Room, 1 Double Bed, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Reviews of Best Western Plus The Connaught Hotel & Spa

4 out of 5
Best Western Plus The Connaught Hotel & Spa
30 West Hill Road, Bournemouth, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 309 out of 752 reviews" "
Rating 8 - Good. 320 out of 752 reviews" "
Rating 6 - Okay. 79 out of 752 reviews" "
Rating 4 - Poor. 34 out of 752 reviews" "
Rating 2 - Terrible. 10 out of 752 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

joy

Traveled with family
Liked: Staff & service, amenities
Good prime location. Easy access to main roads. Excellent facilities including sauna, steam, spa & swimming pool. There is an in house restaurant with the bar as well.
Stayed 3 nights in Mar 2024

2/10 Terrible

Molly-Rose

Disliked: Property conditions & facilities
The hotel it’s self was pleasant and the staff on arrival were lovely the only thing that ruined our weekend away was the area around it and how our van was broken in to at night no sever damage was done but a few personal items were taken! The hotel do have security cameras in the surrounding car park but to get the evidence they said it would take them a couple of hours to recover this! The police are informed of the incident and the hotel did say they would contact me but I’ve heard nothing since regarding this incident.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and well maintained. The room was very comfortable. The restaurant looked recently remodeled and the food and service were great. It was a short walk to the beach. Would recommend.
Stayed 2 nights in Feb 2024

8/10 Good

MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a good location for a couple of nights stay However it is a little tired. The rooms were perfectly acceptable and clean. The corridor and stairs carpets were showing signs of age. The Pool ect was very good but again it was tired. Would I return most definitely
Stayed 1 night in Feb 2024

10/10 Excellent

Ma Rosario

Stayed 1 night in Dec 2023

6/10 Okay

Silvana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities, friendly staff but unfortunately we could not sleep well. Room's wall very thin, we could hear the 3 people in the next room shouting and swearing. It was horrible really!
Stayed 2 nights in Dec 2023

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired looking hotel
Very tired looking hotel, really not worth the price we paid for the room Could do with a refurbishment Staff were nice
Stayed 1 night in Dec 2023

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023

10/10 Excellent

jayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Nov 2023

10/10 Excellent

R M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was brilliant we were given free upgrades to a suite each due to us being relocated from another hotel due to that one being closed
Stayed 1 night in Nov 2023

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to a Freemasons large party the food wait in the bar was 40 mins! rooms are a little noisy, but over all i would stay again great location
Stayed 1 night in Nov 2023

4/10 Poor

Nigel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok but could do better
First night issues with air conditioning unit keeping us awake we were moved but damage was done can’t believe this was the first time. No apology or adequate reimbursement offered or made
Stayed 2 nights in Nov 2023

8/10 Good

Leeanne

Liked: Staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Elliott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms are noisy no sound proofing and walls thin
Stayed 1 night in Oct 2023

6/10 Okay

Kate

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gillian

Liked: Cleanliness, staff & service, room comfort
Good relaxed stay
The staff were welcoming and helpful. The hotel carpets were worn but clean. Beds were comfortable and quiet for road noise except on bin day. breakfast was lovely.
Stayed 5 nights in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and comfort. Loved it
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Stayed 1 night in Oct 2023

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best western
Alot of the hotel was tired and dated. The bed room appeared to be clean but, then noticed dust on the mirror and dressing table. There was abit of limescale in the kettle, no tray incase of spills while tea making. The matress sagged in the middle and was flat, pillows were similar. The bathroom had peeling paint on a unit next to the toilet. There was congealed soap stain on the base of the dispenser. Bath was fitted with a shower curtain. We had the worst nights sleep as kept being disturbed by a frequent noise. Couldn't make out what it was and where coming from, sounded machine pump of sorts but, it continued all night. When we returned to the hotel after a show the bar was closed and it was only around 10:30 pm! Breakfast was good with plenty of choice. We only stayed one night so didnt complain but made them aware on check out.
Stayed 1 night in Sep 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned to transport and town (we took a bus from Swanage that stops at the end of the street) Staff friendly and helpful. Room and hotel clean and well presented. Very busy with a wedding and lots of guests due to local events but still the room was quiet and nil inpact to our stay. Breakfast was included in our stay, staff were polite, (many felt new and inexperienced but some guiding more experiencedstaff obvious) and options plentify. We didnt use the other facilities due to our limited time but nice to know they are available and looked good, as did the parking options. Would stay here again.
Stayed 1 night in Sep 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Daniela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good at all. Room really noisy because a party was happening . I was with my child with me and we have left the hotel 1 day before and they didn't refund me . Pay for parking on site for 2 nights and i stayed only 1night . Awful :-( not good hotel for kids .
Stayed 2 nights in Sep 2023

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We arrived late at night, and were given a room that was smaller than expected, with a fine layer of dust, looking like it was probably cleaned after the last guests left, but not recently. In the morning, we changed to a new room, larger, more airy, and beautifully clean. The staff were all very helpful, friendly and polite, and we had a lovely restful weekend.
Stayed 3 nights in Aug 2023

8/10 Good

Angelina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel with friendly staff , rooms are a little small ours was right by a lift which made it noisy in the evening and early morning. Spa facilities are nice with a variety of options.
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pleasantly surprised by the impressive entrance and reception, that has been refurbished. Unfortunately, the bedrooms definitely need updating. We had a larger double, with a king size bed, but the room was small and the shower cubicle very small and awkward to get in and out of. The air conditioning was a pleasant surprise, but very noisy, even when you turn it off. Be aware that unless you book directly, they charge £8 a day for parking! One positive thing to add, the SPA was excellent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and helpful, great service. Enjoyed a wonderful meal in the Brassiere restaurant. Spa facilities were great. Room very comfortable and can recommend staying here!
Stayed 2 nights in Aug 2023

6/10 Okay

Roshni

Traveled with partner
Liked: Staff & service
Very convenient for beaches, short walk to town centre and onsite parking is good value. Room just okay for an executive room and overall everything is a little dated. Some noise in the eve (nearby club) but does stop before midnight.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay and superb service by a super friendly team, everything was just amazing, and a super super thank you to Ana 👌👍 Thank you all for making my Mrs b'day a very special occasion.
Stayed 3 nights in Aug 2023

8/10 Good

Assia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the comfortable beds and the stylish ambience.
Stayed 1 night in Aug 2023

4/10 Poor

Amy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel and customer service overall was ok. The low rating is due to the air conditioning unit being extremely noisy intermittently throughout the night causing me to jump when it banged and rattled despite being off. Called Conceirge in the middle of the night and only solution was to move us to another room whilst trying to sleep and said that the AC will take 1.5hours to stop after switching off due to the system cooling down. This has never happened with any hotel or our home AC. Ended up with no sleep and ruined our following day. The hotel overall is clean spa facilities are good but close at 8pm. But will not be returning due to noisy cowboy AC.
Stayed 1 night in Aug 2023

8/10 Good

Katherine

Stayed 2 nights in Jul 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from start to finish. All the team were wonderful without exception. The food was fabulous we will be back.
Stayed 1 night in Jul 2023

8/10 Good

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, bed was very comfortable, we had a small balcony with a table and two chairs, which was nice to sit out in the sun. Bedroom smelt a bit musty when walked in, but smell soon went with balcony doors open. Room needs a bit of an upgrade with carpet. Shower in bathroom was very good, very hot and powerful. We used the swimming pool spa area which was very nice and relaxing, pool is a very good size for a decent swim. Did not use the dining room for breakfast, so can not say what the food was like. Overall we enjoyed our stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Pat

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were polite professional but friendly and did everything asked promptly with a smile. Our room and the hotel were very clean. Service in the restaurant was excellent but we found main course quantities a little overwhelming. One fault: the air conditioning in our bathroom ceiling was very noisy and needs attention
Stayed 3 nights in Jun 2023

4/10 Poor

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing.
The best thing about this hotel is the staff. We could not fault them, lovely people. Breakfast was good but room awful. Nothing in shower gel dispenser, water pressure in basin non existent, light bulb gone, controls to alter shower head ceased up and not moveable, chair under desk covered in other peoples hair and door handle to balcony door coming to pieces.. Car parking on first come first served basis, which was not in original advertisment. Obviously no management checks.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jacqui

Liked: Staff & service, property conditions & facilities
Lovely clean hotel. We enjoyed the restaurant and swimming pool. Bed was comfortable too.
Stayed 1 night in Jun 2023

10/10 Excellent

Gemma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel within walking distance to beach and shopping centre. Friendly staff and breakfast was amazing. Great value for money
Stayed 2 nights in Jun 2023

8/10 Good

Janet

Stayed 3 nights in Jun 2023

8/10 Good

Tina

Stayed 3 nights in May 2023

10/10 Excellent

alison

Stayed 2 nights in Jun 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Sharon

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Very disappointed with the room and bathroom not like the pictures advertised, poor quality for a superior room. Also a loud noise coming through what i assume was through the aircon kept waking me up even though it wasn’t turned on. Very disappointing breakfast, I asked the lady who was serving the hot breakfast if they had a vegetarian option and she said she didn’t know and told me to go and ask the Manager. So I ended up paying the extra price of breakfast just to eat a croissant.
Stayed 1 night in May 2023

10/10 Excellent

JASVIR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very pleasant stay, staff in all areas very polite and helpful good spa facilities, Hotel in need of Renovation and Restaurant quite pricy considering what was available nearby, shops and beach within walking distance.
Stayed 5 nights in May 2023

6/10 Okay

Penny

Stayed 1 night in May 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023