Came to Bournes to watch my son dancing at the BIC had a double room with my partner because we came back late. The room was very cold tried to turn the heating up. It wouldn’t go beyond 24°. It was below freezing outside so I just couldn’t get warm. Had a problem with the fan in the toilet, it just wouldn’t go off had to switch it off manually, not what you expect from such a nice hotel and One pain was having to pay for parking £12.50 it’s a top hotel more expensive than any of them in Bournemouth so you shouldn’t have to pay for parking