Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
88% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from london

Very bad stay,a few issues with the room.

Posted Aug 18, 2014
The lift was down so I have to climb three flight of stairs with my partner. ,the sheet blankets both have stains and hair on it. ,and the manager was not very professional dealing with the situation when I spoke to her...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Very nice food.

Posted Jul 27, 2014
Pros: Nice clean friendly
Location: Beach and town
Enjoyed Salmon Linguine and this was very nice. Room was nice. Location was excellent Plenty of parking
1 out of 5
by A verified traveler

Staff not friendly unapproachable.

Posted Jul 18, 2014
Pros: Nothing at all it should be inspected and all areas assessed.
Cons: Customer service Cleanliness Food
Location: Not aware of any thing local due to the unhelpful staff.
I was very disappointed, hotel was not clean, food was not up to acceptable standard. I would not recommend this hotel to any one I know. It was appalling.
3 out of 5
Recommended
by Steve from Bournemouth

Average Hotel

Posted Jun 2, 2014 on Hotels.com
OK Hotel but that's about all. On our visit the sauna and the jacuzzi were out of action. The service at breakfast time is rubbish and half the time most of what they say is available at breakfast time is not available. Room was somewhat outdated decoratively, but was relatively clean and spacious. I probably wouldn't go there again, but only because there are so many other hotels to chose from in the location
4 out of 5
Recommended
for Everyone
by Sally from West Sussex

Nice Hotel but...

Posted May 24, 2014
Pros: Nice large room but very small shower room with it which was fine but the shower curtain didn't fit so it flooded when you had a shower.
Cons: Restaurant could use plates!!! Shower curtain could fit properly (room 9)
Location: Didn't realise it was such a walk in to Town but taxi was very reasonable and available.
Really nice stay and very nice staff but the restaurant served its lovely food on wooden planks which meant it usually fell off the side or dribbled off the edge. I know it's trendy but it doesn't work!
3 out of 5
Recommended
for Business Travelers
by Gareth from Manchester

Great location

Posted May 10, 2014 on Hotels.com
The hotel is in a great location but I would say the room was very hot and Wifi didnt work the two evenings I stayed. So I had to sit in reception to use wifi on not very comfy chairs. Reported it but all I got was we will reboot it and it should work. The hotel has a nice little gym and pool which were good. Your only a few minutes walk from the main town and the same to the beach.
3 out of 5
Recommended
for Business Travelers
by a from a

Dated

Posted May 9, 2014 on Hotels.com
The hotel is Dated and needs a refurbishment. The gym could do with some work as well, more equipment.
5 out of 5
Recommended
by Debbie from London

Love this hotel

Posted May 9, 2014 on Hotels.com
Having stayed at various hotels in Bournemouth I have found this one to be the best. Ithe rooms are nice and the staff brilliant. As an lady traveling alone I always feel safe and am looked after very well. Nothing is too much trouble and staff are always smiling and polite. I believe most of the larger hotel in Bournemouth are over 100 years old. The hallmark has amazing stained glass windows and for such an old building is in very good condition. The spa is amazingly warm and the indoor pool is such a lovely extra. I enjoy my stays in the hallmark and would recommend this hotel to all.
2 out of 5
Recommended
for Couples
by zola6666 from littlehampton

Very tired hotel

Posted Apr 23, 2014 on Hotels.com
The hotel is located in quite a good place for the town , but the interior all over the hotel we saw, was very tired, ranging from the state of the lift to the inside of the bedrooms. None of the electrical items in the bedroom were PAT tested, the set of taps in the sink was wonky , although we complained it was never repaired. No waste paper bin in the bedroom, telephone didnt work etc etc.Actually one of the worst hotels we have ever stayed in
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location, rooms need attention

Posted Apr 22, 2014
Pros: The staff
Cons: The bathrooms
Location: Good location for both beach & town centre
All staff were very friendly & helpful. Room was on the 4th floor & the lift broke just after we arrived. Bathroom desperately needs a refurb / deep clean. Spa was very good although sauna needs attention, far too hot Well stocked bar & helpful staff , but very expensive