Ratings based on 641 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
80% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

brilliant friendly great value hotel.

Posted Jul 29, 2015
Pros: everything
Cons: nothing
Location: great spa. near to the beach and shops.
I was given the same room as before. Martin the night porter is excellent. Annabelle, Maria and Charlotte behind the bar are superb. Anna,Marta and Yelena behind reception truly wonderful. Mark and Martin - porters excellent. a great hotel.
2 out of 5
by A verified traveler

Posted Jul 20, 2015
Not told that you have to pay for parking, have to pay to use the pool and have to pay for using a debit card. Felt it was a bit of a rip off. Would not stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

brilliant experience

Posted Jul 14, 2015
Pros: everything
Cons: nothing
Location: beach.
Everything was so good.staff were great. spa was amazing.
1 out of 5
by A verified traveler from Northern Ireland

Would not recommend this hotel.

Posted Jul 8, 2015
Poor service. Room unclean, cramped and unhelpful staff. Would not recommend to anyone.
2 out of 5
by A verified traveler from warwickshire

Hotels seen better days

Posted Jul 6, 2015
I arrived to find our group had been put into different rooms than the ones we booked , the rooms we where given where tiny and out of seven rooms only three had opening windows , it was a very hot weekend so was like trying to sleep in an oven. The staff where supremely unhelpful bordering on rude Especially in the bar area However the restaurant staff where more helpful at breakfast time and the breakfast was of good quality The hotel is in a good location for the local attractions but parking wasn't available the days we where there as it was full ! All in all I won't be back
2 out of 5
by A verified traveler

Extremely dated

Posted Jul 6, 2015
Cons: Everything. Needs serious renovating
Very old, dated, noisy hotel. Only perk is its proximity to beach, and city center. Would not recommend if you're looking for something modern and clean.
1 out of 5
by A verified traveler from edinburgh

Absolutely freaking awful.

Posted Jun 30, 2015
1. The staff don't care about you. -sat in room/cell on arrival and tried to phone reception for 45 minutes before going down to ask for an upgrade which we were just dismissed with "can't, no space" -went for breakfast once, and was treated like cattle. Approached by the waiter and the conversation went: "Room" _ "excuse me?" _ "I said what was your room number" _ "oh um, XXX" "what?" _ "...XXX" _ "okay go sit" -when we went to check out and said our room and surname, the woman at reception just said "alright thanks bye" , we paid before arrival so that's all she cared about. 2. The building itself is horrible. -the floorboards are horrific, all the way to the stairs with the worn carpets creaked tremendously. -some of the exterior windows had cracked peeled paint which made it look awful. -our room had no air conditioning so we had to sleep in the ridiculous heat. We couldn't get a breeze as our room, which looked out directly into a Land Rover and over to other cars, had the smallest windows I think possibly in the world, but there were no way of getting the wind so they, like the hotel, were obsolete. Honourable Mentions: 1. The one and only time we went for the mediocre breakfast, I had 3 hairs in my food all from a different buffet dish. 2. You. Are. Not. At. The. Beach. You may be subject to extension to get a room that looks onto the Channel, but apart from that you have no hope. The beach is a 2 minute walk down the road. They trick you. Don't stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from devon

Pleasantly surprised

Posted Jun 30, 2015
Pros: The ambiance
Cons: Condition of the small club rooms really not suitable for paying guests.
Location: Excellent location in town near all Bournemouth's major attractions
We booked a last minute break to this hotel and didn't expect too much as we had been warned off using it but for what we paid through Expedia it was very good apart from the room which had no window and the bathroom flooring desperately needed refurbishing but the sheets were pristine and the room although very small had all we needed for the 3 days we were there. The food standard was very good for both breakfast and buffet dinner. The staff were very well trained and could not do enough for us. Leisure facilities were very good and the public areas very well kept and spacious with a relaxing ambience. Overall we were pleasantly surprised, just what we needed. The location is excellent right near beaches in the town. Lovely relaxing gardens. Downside is the parking problem as the hotel charges £20.00 a night to use theirs.
2 out of 5
by A verified traveler from Watford

more conference and corporate

Posted Jun 30, 2015
Pros: Although the hotel was very dated and tired it was clean
Cons: Maintaining the rooms to a basic standard would be enough to start with and although it is a big hotel make the breakfast more appealing.
Location: Good location for the beach shops etc
We were early checking in and just dropped our luggage off but were told that we were not on their system but the receptionist said she would speak to her manager and we would get a room. What a room we got peeling wallpaper damp patch on the ceiling very cramped and small. The hotel is a lovely old building but very tired and only maintained in the front of house. The buffet breakfast was very basic and the fried eggs and bacon very uneatable. Tea and coffee were provided in thermos pots that were already waiting on the side. This hotel is not geared to holiday makers but for corporate and conference venue.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great spa

Posted Jun 24, 2015
Pros: Good spa, included breakfast good, convenient for walking round shops and to beach
Cons: Better customer service, better attention to detail
Reception staff happier to talk amongst themselves about their next shift than serve customers waiting to check in. When I asked for feather pillows, I was informed that I should speak to Housekeeping from 9am the next morning! (we were only staying 1 night). Breakfast was good enough and waitressing staff helpful. There was a bag of empty supermarket bags on the bedside table and an empty shampoo container in the room when we arrived, otherwise it was clean enough.