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Reviews of The Kings Arms

4 out of 5
The Kings Arms
18 Castle Street, Christchurch, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 220 out of 326 reviews" "
Rating 8 - Good. 82 out of 326 reviews" "
Rating 6 - Okay. 20 out of 326 reviews" "
Rating 4 - Poor. 3 out of 326 reviews" "
Rating 2 - Terrible. 1 out of 326 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Weymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Attention to detail was excellent, great staff and atmosphere, food superb.
Stayed 2 nights in Feb 2024
Response from Kind regards, Ian General Manager on Feb 27, 2024
Hi Robert,Thank you for taking the time to leave a review! We really appreciate it and I will pass on your feedback to the team.

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Kind regards, Ian General Manager on Feb 21, 2024
Hi Lyn,Thank you for tkaing the time to leave a review.

10/10 Excellent

Rob, Southampton

Stayed 1 night in Feb 2024
Response from Kind regards, Ian General Manager on Mar 22, 2024
Hi Rob,Thank you for leaving a 5 star review! Very much appreciated.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were extremely clean and comfortable. The staff were very helpful and attentive and nothing was too much trouble. A lovely break in a superb location. Would definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Kind regards, Ian General Manager on Feb 14, 2024
Hi Karen,Thank you for your kind review! We really appreciate you taking the time and love your feedback.

8/10 Good

Dreana

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Chateaubriand was ok we asked for medium well but it was quite rare and we do not think it’s worth the £65 .
Stayed 1 night in Feb 2024
Response from Kind regards, Ian General Manager on Feb 14, 2024
Hi Dreana,Thank you for takng the time to leave review.

6/10 Okay

TAEHUI

Traveled with family and small children
Liked: Amenities
Sorry I‘m not happy bed in loft room. It make us little itchy in my sleeping. That was problem.
Stayed 1 night in Jan 2024
Response from Regards, Ian on Jan 19, 2024
Hi. Thank you for your honest review. We hope to see you again sometime.

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, the room was amazing. Staff were brilliant. I two minor criticisms, and they didn't impact my stay but they could have. 1. Music from restaurant filtered up in the room, and didn't switch off until 11:45. When I first arrived in the room I thought it was a speaker in the room playing 'relax and welcome' music, but it wasn't it became more dancey as the night went on. 2. The road is a bit noisy - again this isn't the hotel's fault. The hotel is in an excellent location. I guess you get used to this!!
Stayed 1 night in Jan 2024
Response from Kind regards, Ian General Manager on Jan 9, 2024
Hi Julian, Thank you for taking the time to write a review. We very much appreciate your kind words and hope to see you again.RegardsIanGeneral Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Dec 2023
Response from Brian Perez on Jan 4, 2024
Dear Thomas,Thank you for your fantastic review! Looking forward to receive you back into the premises.Regards,Brian Perez - Ops Manager

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so helpful and obviously take a real pride in the hotel. Beautiful hotel in a lovely part of Christchurch. Our second stay and would highly recommend
Stayed 1 night in Dec 2023
Response from Ellie Burkett, Receptionist on Dec 17, 2023
Dear Brenda,Thank you taking the time to write a review regarding your stay at the Kings. We are pleased to hear that you enjoyed your stay at the Kings and we look forward to welcoming you again the future.

10/10 Excellent

phil

Stayed 1 night in Nov 2023
Response from Kind regards, Ian General Manager on Jan 19, 2024
Thank you for your reveiw! We are always to happy to meet expectations.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the third time I have stayed here and was the best. The restaurant was very good and the atmosphere was excellent
Stayed 1 night in Nov 2023
Response from Brian Perez on Dec 7, 2023
Thank you for taking the time to write a review regarding your expirience with us at the Kings Arms Hotel in Christchurch. We are very pleased to read you had a great visit and enjoyed our restaurant and the attentiviness of the team. Will make sure this message gets passed over to everyone!!Looking forward to receive you back soon.

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure whether the Kings Arms is a Hotel with Bar and Restaurant or a Bar/Restaurant wih rooms. Whichever - it's a very pleasant place to stay in and eat at while in Christchurch. Situated in the nicest part of the town, opposite the ruins of the abbey and by a nice river walk down to the quay. My room was the largest available and was very well appointed. Lots of space, fridge, safe, full tea/coffee making facilities, nice bathroom, etc. Breakfasts were excellent, almost anything you could want was either laid out on the bar or available from the menu. I had one dinner there and it was delicious. Staff all friendly and helpful. Minor niggles: Freeview reception would cut out for minutes at a time, muzak from the bar seeped into my room (but was turned down in the evening when requested), not really a dedicated reception - more an extesion of the bar, church bells ringing the hours and quarter hours (I found it comforting but others might not!!!), overhead shower took many minutes to get hot (although bath and sink would come through hot immediately????). Minor issues. Would defintely stay there again or eat there if in town.
Stayed 2 nights in Nov 2023
Response from Brian Perez on Jan 13, 2024
Dear Lauren,Thank you for taking the time to share a feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are pleased to read that your general valoration was good, apologies for the minor issues that you found. We will definetely share this review with the rest of our team and work towards a solution. Hope to receive you back soon.Regards.Brian Perez - Ops Manager

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely relaxing welcoming hotel
Came for 2 nights to celebrate birthday and had lovely stay. Stayed in room 101 which was very spacious with a comfortable large bed. Only down side was noise from traffic outside and also they emptied bottle bins at around 6am which was very loud. However, this didn’t stop us enjoying stay. All staff were very helpful and friendly (especially Charlotte in the restaurant who was lovely) Attention to detail was exceptional which included tasty tea and coffee, complimentary water in fridge and high class bedding.
Stayed 1 night in Nov 2023
Response from Brian Perez on Dec 7, 2023
Dear Ann,Thank you for taking the time to write a review regarding your expirience with us at the Kings Arms Hotel in Christchurch. We are very pleased to read you had a great stay and enjoyed our restaurant and the attentiviness of the team. Will make sure this message gets passed over to everyone!!Looking forward to receive you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location
Stayed 2 nights in Nov 2023
Response from Brian Perez on Nov 11, 2023
Dear David, Thank you for sharing your feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

10/10 Excellent

Fenella

Stayed 2 nights in Nov 2023
Response from Kind regards, Ian General Manager on Jan 19, 2024
Thanks for the 5 stars. We really appreciate your support.

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023
Response from Brian Perez on Nov 11, 2023
Dear David, Thank you for sharing your feedback regarding your visit for to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room 102 directly above reception and 3 ceiling mounted music speakers . At 10.30 i had to go down and ask the manager to turn down the music volume so that we could sleep. There were no customers in the area .He was very apologetic and turned it down.
Stayed 4 nights in Nov 2023
Response from Brian Perez on Nov 11, 2023
Dear David, Thank you for sharing your feedback regarding your visit for to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

10/10 Excellent

Paul Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected. Really nice place, lovely bar and great rooms. Breakfast was great too
Stayed 1 night in Nov 2023
Response from Brian Perez on Nov 11, 2023
Dear Paul,Thank you for sharing your feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

8/10 Good

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Brian Perez on Nov 11, 2023
Dear GlynisThank you for sharing your feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Nice hotel, huge room, but road outside busy so quite a bit of noise.
Stayed 2 nights in Oct 2023
Response from Brian Perez on Nov 11, 2023
Dear Sarah,Thank you for sharing your feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brian Perez on Nov 11, 2023
Dear Philip,Thank you for sharing your feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly and efficient staff. Impressive interior design.
Stayed 4 nights in Oct 2023
Response from Brian Perez on Oct 20, 2023
Dear Howard,Thank you for your lovely feedback regarding your visit. We looking forward to receive you back in the premises.Brian PerezF&B Operations

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, we loved the decoration of the various rooms, very friendly staff and room 103 was really nicely sized with incredible views, however sadly it was too noisy for us on a Saturday night (with a wedding reception in the building next door). We could hear each song very clearly in our room, so it was unfortunately not the relaxing experience that we had hoped for. The music was admittedly great, and did finish at a reasonable time, but we were tired after a busy day and just wanted to relax in our room. The room was gorgeous but situated about 10 yards from a set of traffic lights (which had large lorries and boy racers at 1am waiting). The parking was a bit confusing too so we ended up parking nearby (and paying). Remove the noise & disruptions and it would be a 5/5.
Stayed 1 night in Oct 2023
Response from Brian Perez on Oct 19, 2023
Dear Paul,Thank you for your feedback regarding your stay with us at The Kings Arms Hotel in Christchurch. We're very pleased to read that you enjoy the room sized and decor. I would like to apologise about the noise from our wedding venue, we do try to monitorise the music levels following goverment guidelines at all times. In regards of parking facilities, we do provide them, however this is not always guaranteed. Looking forward to receive you back.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brian Perez on Oct 20, 2023
Dear George,Thank you for your lovely review. Looking forward to have you back.Regards,Brian PerezF&B Manager

4/10 Poor

Maximiliano

Stayed 1 night in Oct 2023
Response from Brian Perez on Nov 11, 2023
Dear Maximiliano,Thank you for sharing your feedback regarding your visit to the Kings Arms Hotel in Christchurch. We are very pleased to read that you have had an amazing time with us. We will make sure the message gets passed over to the rest of the team. Looking forward to receive you back. Regards, Brian Perez - F&B Manager

8/10 Good

john

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Lewis on Sep 30, 2023
Thank you for your review

8/10 Good

Michael

Traveled with partner
Liked: Property conditions & facilities
Liked - Staff friendly and helpful. Nice room. Overall a very nice couple of days. Disliked - After an unusually long wait after ordering breakfast, including two poached eggs, when it arrived one egg was hard boiled, cold and rock hard. We didn’t complain as had waited over half-hour anyway. Unfortunate as breakfast was perfect the day before.
Stayed 2 nights in Sep 2023
Response from Lewis on Sep 30, 2023
Thank you for taking the time to leave us a review. I wish you had said somthing at the time as the chefs will allways replace a dish you might not be happy with. We have taken this up with our head chef who has addressed this.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Excellent hotel. Very large room, courtyard facing room was also really quiet. so comfortable bed. Excellent food. All the staff so helpful and helpful. Highly recommend and we will be returning.
Stayed 2 nights in Sep 2023
Response from Lewis on Sep 30, 2023
Thank you so much for the glowing review. We look forward to welcoming you back to the Kings in the not so distand future.

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lewis on Sep 30, 2023
Thank you so much for the glowing review. We look forward to welcoming you back to the Kings in the not so distand future.

10/10 Excellent

lisa

Stayed 1 night in Sep 2023
Response from Lewis on Sep 30, 2023
Thank you so much for the glowing review. We look forward to welcoming you back to the Kings in the not so distand future.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brian on Sep 6, 2023
Thank you so much for your nearly perfect score, we hope to welcome you back to the Kings in the not so distant future.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a lovely area plenty to see and do Nice town
Stayed 2 nights in Aug 2023
Response from Lewis on Sep 6, 2023
Thank you so much for your review, it means the world to us here at the Kings.

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from Lewis on Sep 6, 2023
Thank you for your 10 out of 10 it means the world to us here at the Kings.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Brian on Sep 6, 2023
Thank you so much for your 10 out of 10!

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome from the staff at the Kings Arms was second to non. This level of service continued later in the dinning room
Stayed 1 night in Aug 2023
Response from Best regards, Jennifer Head of reception on Aug 28, 2023
Dear Nick, Thank you very much for your wonderful review and kind comments about the team! I will be sure to pass this over to them! We hope to welcome you back again soon.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
staff helpful, enthusiastic , simply superb Mark
Stayed 1 night in Aug 2023
Response from Best regards, Jennifer Head of reception on Aug 11, 2023
Dear Mark, Thank you for your fantastic review from your recent stay with us! We're so pleased that you had a lovely stay with us. Thank you for your kind words towards the team, I will be sure to pass this over! We hope to welcome you back again soon.

8/10 Good

P.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great Hotel, lovely room but lift out of action!!
Stayed 1 night in Aug 2023
Response from Best regards, Jennifer Head of reception on Aug 11, 2023
Dear P., Thank you for leaving your lovely review. We are so pleased that you enjoyed your stay with us overall. We hope to welcome you back again soon.

8/10 Good

Gavin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Best regards, Jennifer Head of reception on Aug 11, 2023
Dear Gavin, Thank you for your kind review. We are pleased to see that you had a lovely stay. We hope to welcome you back again soon.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Best regards, Jennifer Head of reception on Aug 11, 2023
Dear Anne, Thank you for your lovely review, we are happy to see that you enjoyed your stay with us overall. We hope to welcome you back again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Christchurch
Lovely hotel with great staff. However room was very warm on the night we stayed.
Stayed 1 night in Jul 2023
Response from Best regards, Jennifer Head of reception on Jul 17, 2023
Dear Charles, Thank you for leaving your kind review from your recent stay with us. We're so pleased that you had a lovely stay and found the team helpful. We hope to welcome you back again soon.

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, excellent restaurant service, attentive staff
Stayed 3 nights in Jul 2023
Response from Best regards, Jennifer Head of reception on Jul 9, 2023
Dear Ronald, Thank you for leaving your lovely review from your recent stay with us. We are so pleased that you enjoyed your stay! Thank you for your kind words towards the team, they will be so happy to read your feedback. We hope to welcome you back again soon.

10/10 Excellent

Alison

Stayed 1 night in Jul 2023
Response from Best regards, Jennifer Head of reception on Jul 7, 2023
Dear Alison, Thank you for your lovely and highly rated review from your recent stay with us at The Kings Arms hotel. We hope to welcome you back again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back.
Have stayed several times and the experience has always been good. Cosy loft rooms are fine, everything you need and to the wider standard of the hotel. Staff are friendly and efficient. The food is good and bar great, unless there’s a wedding on in which case it’ll be busy.
Stayed 2 nights in Jun 2023
Response from Kind regards, Jennifer Head of reception on Jul 4, 2023
Dear John, Thank you very much for your lovely review from your recent stay with us. We're so pleased that you had another great stay with us! Thank you for your kind words towards the team, I will be sure to pass this over to them. We hope to welcome you back again in the near future.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was fantastic
Stayed 1 night in Jun 2023
Response from Best regards, Jennifer Head of reception on Jun 21, 2023
Dear Stephen, Thank you for your great feedback and lovely comment regarding the team! We're so pleased that you enjoyed your stay and cannot wait to welcome you back again soon!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times service always excellent plenty of options for food and drinks great standard food location is perfect for walking around Christchurch room always tidy and spotless no complaints highly recommend
Stayed 1 night in Jun 2023
Response from Best regards, Jennifer Head of reception on Jun 18, 2023
Dear Richard, Thank you for your lovely review from your recent stay with us. We're so pleased that you had another great stay and cannot wait to welcome you back again soon.

10/10 Excellent

Sallyann

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice stay
Beautiful hotel, lovely food, good location. Staff are really lovely but the service could be better. Not their fault think more training would be required for the service to match the interior design and quality products provided.
Stayed 1 night in Jun 2023
Response from Best regards, Jennifer Head of reception on Jun 11, 2023
Dear Sallyann, Thank you for leaving your review from your recent stay with us. We're pleased to read that you enjoyed your stay overall. Thank you for your valuable constructive feedback regarding the team, I will pass this over to all the relevant department managers. We hope to welcome you back again soon.

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
When we arrived it was difficult to find someone ie no way to let anyone know you were there. When we arrived back no parking at the front ,we eventually found the rear parking after 3 attempts & then going in where we were given a map. Once at the rear nobody answered the bell so we had to go into the hotel where a barman was very helpful ie he opened the gate & on realising there was still no parking space he sought permission to remove a cone from the front where we then parked. If we had known the parking was so limited we would have booked somewhere with more parking. This spoiled our otherwise nice stay
Stayed 2 nights in May 2023
Response from Best regards, Jennifer Head of reception on May 30, 2023
Dear Ann, Thank you for your comments from your recent stay with us. I’m am sorry that you had trouble with parking during your stay, we place cones in a couple of spaces to try and deter non-residents using them. We do state on our website and booking confirmation that parking is limited and not always guaranteed. We are pleased that you were able to park on site and the bartender was helpful. We hope you had a lovely rest of the stay and we hope this does not deter you from staying again.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
The hotel exceeded our expectations! We had a nice large room with a great view. The hotel staff were very friendly and helpful. The room was updated and very clean. Breakfast was included and the food was outstanding. Free parking was an added bonus. If we are ever in the area again, we would return to this property.
Stayed 2 nights in May 2023
Response from Best regards, Jennifer Head of reception on May 13, 2023
Dear Jill, Wow what an amazing review! We're so pleased to read about how much you enjoyed your stay with us. Thank you very much for your kind words, I will be sure to pass your review to the team! We hope to welcome you back again very soon!

10/10 Excellent

Denis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Best regards, Jennifer Head of reception on May 9, 2023
Dear Denis, Thank you for rating us highly from your recent stay with us. We're so pleased to see how much you enjoyed your stay and we hope to welcome you back again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Best regards, Jennifer Head of reception on May 9, 2023
Dear Guest, Thank you for your review. We hope to welcome you back again soon.