Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pinner

Near beach, town centre and transport

Posted Apr 25, 2015
Pros: Extremely convenient for town centre and a walk through the beautiful gardens to the beach was delightful. The public transport nearby in The Square.
Cons: Just hope a good chef applies for the post.
Location: A short up hill walk from The Square where buses go to Swanage, Poole, Ringwood, and Salisbury.
Room was in need of updating but being provided with Molton Brown toiletries was wonderful. Stayed on for another four nights as I was attending a Conference and given another room which had been refurbished - brand new bathroom with bath and walk in shower and flat screen TV! Unfortunately, chef had left and dinners were not what is expected of a 4 star hotel but the staff were so polite, apologetic and couldn't do enough for their guests. Charging £14 per night for car parking I thought was a little excessive but it was underground and secure.
1 out of 5
by A verified travelerfrom Southampton

let down

Posted Apr 24, 2015
The room had water damage on the ceiling and on the carpet. The room was cold at night and when we raised the issue with the reception we were supplied with heaters that were not up to the task.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel but needs updating

Posted Apr 13, 2015
Pros: Location was great easy to get to the beach, shops and restaurants. Pleasant staff
Cons: The rooms need to be updated
Location: Easy access to everything walking distance to beach - shops are on the doorstep and plenty of restaurants near by.
Lovely hotel, pleasant staff who were very helpful but the room standard let's the hotel down. For a four star hotel I expected the room to be more modern. The floorboards squeak - the tv needs to be updated, picture is very unclear. The bath was a big step to get in so for anyone with any hip/knee problems it would have been impossible to get in. They had switched the heating off when we went in April but they provided a heater when we asked for one.
3 out of 5
by A verified traveler

Great location

Posted Apr 12, 2015
Pros: The location
Cons: Pool area, earlier breakfast at weekends for people that have to check out early
Location: The pier, lots of places to eat. Lovely Mexican place just right next door.
HOtel was in great location for exploring Bournemouth. Felt pool area needed renovationg. Hot tub, tiles had fallen off and had slight unpleasant smell. Pool did not feel very clean. Room was ok, lovely big comfy bed though. Staff were very pleasant and helpful. Especially at breakfast. Was told at reception that breakfast was at 7am, but was actually 8am which was when we had to leave. if had known this, would have got room service. When we went down, the waiter at breakfast was very helpful in accomodating us with just a continental breakfast and making sure we had some pastries to eat which had just been cooked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Great location and friendly staf

Posted Apr 8, 2015
The reception staff could not have been more helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Easter break

Posted Apr 6, 2015
Hotel lovely shame you have to pay £14 a night to park. Also slightly annoyed the steam room was out of order.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

A lovely hotel to celebrate any occasion.

Posted Mar 24, 2015
Pros: Efficient, clean and very friendly.
Cons: Attention to detail in the restaurant at breakfast.
Location: The Pavillion Theatre. The suspended balloon ride in the gardens. Walking along the promenade. Restaurants-West Beach and Harry Ramsdons excellent.
As an ex-pat now living in Canada I wanted to find a special hotel to celebrate my Mums 80th birthday. Booking through Expedia was cost saving and easy. The Norfolk Royale is a lovely hotel, very English which any tourist would love. My Mum and I enjoyed the relaxed nature and ambience of the hotel. It is so close to all amenities beach, town, bus service, restaurants and theatres all of which are in walking distance. We chose the bed and breakfast option which included full English breakfast, continental breakfast, toast, tea and coffee. It was prepared to a good standard. The only criticism I would have is that the restaurant staff were not as attentive as they could have been. For example making sure that the table was laid with all the correct cutlery, jams, butter, milk. On our arrival the room had been made into a double room however after talking to reception the problem was rectified within 15 minutes to accommodate two twin beds. My Mum had asked to have a paper delivered each morning however on the first morning it did not appear. Reception again rectified the problem promptly. A beautiful afternoon tea is served with champagne so it is an ideal place to celebrate any occasion. Our experience at The Norfolk Royale was a lovely one, full of great memories.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location close to town centre

Posted Feb 28, 2015
Pros: Huge comfy bed, warm swimming pool, decent all you can eat breakfast.
Cons: Cost of parking steep @ £14 per night on top of room rate, but at least it was secure.
Location: We visited the sea front and the aquarium and were able to choose from a variety of cafes and restaurants within easy walking distance.
We stayed here for two nights in late february. The hotel was in an ideal location for us as we could leave the car and walk into town or through the gardens to the sea front. It was the last weekend of the half term holiday so there were quite a few kids using the small hotel pool but apart from that it was a peaceful stay!
3 out of 5
by A verified traveler

Posted Feb 23, 2015
Staff were excellent but the room could have been better due to issues relating to noise.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent

Nice hotel, good location, awful spa.

Posted Feb 21, 2015
Lovely room, jacuzzi is awful. Halls are creaky. Great location, close to town.