Ratings based on 282 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Worcester

Poor Service

Posted Sep 16, 2014
Pros: Welcoming reception area.
Cons: Cleanliness and a working hair dryer.
Location: Location further out than we thought from the centre of Bournemouth.
Staff did not do what they said they were going to do. We were completely aware of the check in time of 3pm, however, we arrived early. We would have been happy to wait until 3pm to check in, however, the receptionist advised they would see if our room was ready early. If we took a seat he would come and speak to us in 5 minutes. We waited 20 mins and then approached reception again. Clearly no action had been taken and he promised again that if we waited 5 minutes, he would come and get us. Another 20 minutes and nothing. My point is, staff should do what they say they are going to do, not make a promise and then do nothing. Breakfast service was chaos and poorly managed. My view is that this is clearly a family hotel and not a business hotel - lacks efficiency.
5 out of 5
for Families
by A verified traveler from England

lovely hotel but...

Posted Sep 4, 2014
Pros: Lovely swimming pool and food was to die for. and very close to the beach
Cons: cleaner bed sheets and better sofa beds
Location: near the sea and near allot of attractions like the tank museum and many more
there were allot of hairs in the bed and the sofa bed wasn't very good. however the food was excellent and so was the swimming pool and it was in close proximity to the beach it was great.
1 out of 5
by A verified traveler from Northampton

Village Urban Resort@Bournemouth - Terrible!

Posted Sep 4, 2014
Pros: No much really. The room was average, and breakfast was OK. Plenty of room in the car park.
Cons: Reception and restaurant staff standards of conduct and dress were generally poor. This may improve the general ambience of this hotel.
Location: Located next to the main hospital on the outskirts of Bournemouth, visitors have to drive about 4-5 miles into town for beaches and entertainment.
My wife and I paid £375 for a 3 day stay at the Village Urban Resort at the end of August 2014. When we arrived at 16:00, we had to wait for about 5 minutes before someone appeared at reception to check us in. The view from our original room was obscured by what looked like an aircon unit on the roof of the hotel, but we were able to change it for one 2 floors higher with an unobstructed view. The staff were (with 2 notable exceptions) unprofessional in dealing with most customers (not just my wife and I) and were "dressed down" in polo shirts and jeans, which may have helped to encourage their generally sloppy performance when dealing with customers. Room cleaning was below standard, with surfaces left dirty and liquid soap not replenished. We were also disappointed that the Verve Bar & Grill was (unknown to most of the staff!!) closed on the Sunday and Monday evenings of our stay, and the Victory pub was a poor alternative, so we ended up having our evening meals at the Harvester restaurant about 1-2 miles away. Having recently experienced stays in hotels in San Francisco and Berlin, our experience at the Village Urban Resort@Bournemouth gave us an unwelcome reminder at the of how poor standards of service are in UK hotels like compared with those in many other parts of the world.
4 out of 5
for Everyone
by A verified traveler from London

Value for money

Posted Aug 31, 2014
Pros: Comfortable room, convenient location, great breakfast, friendly efficient staff.
Cons: Sound-proofing, some control of the bass volume on the music system, or simply don't have loud music playing so late at night.
Location: We visited the Cerne Abbas giant, the Old Harry Rocks, Durdle Door and Lulworth Cove, plus evenings in Bournemouth, all in a long weekend.
We had been to this hotel once before and enjoyed our stay. This time the room, staff and overall service were just as good. But on the Friday night the hotel was hosting a private party in the first floor suite. Loud music went on until 1 a.m. We were on the top (5th) floor, but it was impossible to get to sleep until the music stopped. This may be a good money maker for the hotel, but it's simply not acceptable to other paying guests who are trying to get a good night's sleep ready for the next day of holiday fun. I would stay here again, but I would check that there were no parties being held.
3 out of 5
by A verified traveler from Basingstoke

There are better options around the beach

Posted Aug 28, 2014
Pros: The hotel staff was probably the only think i liked about the hotel, the same bunch was doing all the work all around
Cons: Room cleanliness
Location: Not much around, there is a large hospital opposite and a teSco at the back. Boscombe beach was a few miles away.
The hotel rooms are very small and the general cleanliness and hygiene of the room was disappointing; least to say that they were moist and stenchy.
5 out of 5
for Everyone
by A verified traveler

Very good stay, perfect getaway!

Posted Aug 27, 2014
It wasn't very close to the beach but they make up for it with amazing food, entertainment and welcoming staff!
4 out of 5
for Couples
by A verified traveler

Late check in but very easy to find and accurate

Posted Aug 20, 2014
Pros: Convenience, suited our trip very and better facilities than we expected.
Cons: Option to upgrade to bigger beds (room was a great size) but I am 6'8". We saw the "Top Deck" option when we booked but it didn't seem to offer anythi
Location: All ok
Super onsite facilities all included and easy to access. Pool, Sauna & Steam Room all a minute's walk from our room.
5 out of 5
for Everyone
by A verified traveler

Great family hotel

Posted Aug 19, 2014
Had a great time. Gym is great, Starbucks is a great touch and the kids play room was a great idea but unfortunately this was sacrificed for the sake of a meeting room for all but one day of our six day break. The family rooms could be improved too. Air con would be a significant improvement as would a fridge for baby mike etc. However, I feel the designs of the family rooms are constrained by their size, which I feel let's them down. A washing machine room located somewhere in the hotel (very handy for young kids) would be very useful too. This design can be seen at the Cotswold four pillars which is very helpful. A vending machine would be well utilised near to the reception area too. I have seen this at other village hotels around the UK and it's a good idea. That said the hotel is the nearest the UK will get to an all inclusive resort as experienced in Dubai etc. it is good for families. De vere Village hotels have set the bench mark in the UK as far as I'm concerned and have really improved themselves in recent years.
3 out of 5
for Everyone
by A verified traveler from Nr Portsmouth

Weekend to relax

Posted Aug 18, 2014
Pros: All staff inviting & helpful Food in the Verve restaurant evening/ breakfast was excellent! The spa experience very relaxing !
Cons: Thought the room décor/accessories dated as well as the lighting in the restaurant To ensure that when a morning paper is ordered, it is available
Location: Great location Bournemouth centre nearby as well as BIC. Good for shopping and restaurants. Beach not far away
A treat for my partner Bournemouth close to the shops and the sea and a spa, bonus!
5 out of 5
for Families
by A verified traveler from Leighton Buzzard

Staff couldn't be more helpful

Posted Aug 15, 2014
Pros: Everything
Cons: Not a lot
Location: Only real gripe is that I thought I was close to the beach, but wasn't ( ten minute drive from main Bournemouth beach)
From the moment we arrived the staff were helpful and friendly, and during our stay were always pleasant and wanting to assist you any way they could. The Hotel was great, clean and the use of swimming pool, sauna gym etc were fantastic extras. They had a great bar onsite, childrens playroom and groups for the kids. The breakfast was also first class. Can't really think of any negatives, just book and enjoy your stay......And you will!