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Reviews of Best Western Citadelle

3 out of 5
Best Western Citadelle
13 Rue General Lecourbe, Besancon, Doubs

Reviews

8.6

Excellent

Rating 10 - Excellent. 267 out of 605 reviews" "
Rating 8 - Good. 269 out of 605 reviews" "
Rating 6 - Okay. 49 out of 605 reviews" "
Rating 4 - Poor. 17 out of 605 reviews" "
Rating 2 - Terrible. 3 out of 605 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

mike

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra on Dec 19, 2023
Dear Mike,Thank you so much for this rate.Do not hesitate to give us details regarding what we could improve.Have a happy end of the year,Kind regards,

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Alexandra on Sep 27, 2023
Dear Michael,What a pleasure for us to receive your grade.Thank you so much for your feedback!Kind regards

10/10 Excellent

Saumil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Great hotel. Would definitely come back for a stay during my next visit to Besancon.
Stayed 1 night in Aug 2023
Response from Alexandra on Aug 30, 2023
Dear Saumil,We thank you so much for this pleasant appreciation.It's a real encouragement for the whole team.Looking forward to hosting you again,Kind regards,

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value.
Very helpful staff. Room was rather small and supplies of coffee, tea and milk, stingy. Good comfortable bed spacious bathroom. Very good buffet breakfast.
Stayed 1 night in Aug 2023
Response from Alexandra on Aug 16, 2023
Dear Robin,We thank you for sharing your feedback with us.We will use your comments for improvements.Kind regards,

10/10 Excellent

Jean-Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 1 night in Jul 2023
Response from Alexandra on Jul 31, 2023
Cher Jean-Charles,Nous vous remercions pour cette appréciation positive, nous nous réjouissons de vous recevoir à nouveau.Bien cordialement,

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Good size room.
Stayed 1 night in Jun 2023
Response from Alexandra on Jun 13, 2023
Dear William,We thank you for your excellent feedback and are delighted you enjoyed your stay with us.Kind regards,

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Staff very helpful. Delicious breakfast. Beds very comfortable and showers were great. Would definitely stay here again..
Stayed 1 night in May 2023
Response from Alexandra on Jun 1, 2023
Dear Elizabeth,We thank you for your sweet comment and are glad you enjoyed your stay with us!Kind regards

4/10 Poor

Tony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Alexandra on Sep 9, 2022
Dear Tony,We are so sorry to see that you did not appreciate your stay in our hotel.Please contact us on the hotel email address to tell us exactly what was wrong and how we can correct it for a stay in the future.Kind regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a little away from the city centre
Lovely city with lots to offer. Hotel location slightly away from centre.
Stayed 2 nights in Aug 2022
Response from Alexandra on Aug 13, 2022
Dear Paul, We thank you for your feedback, we hope you had a pleasant stay with us. Kind regards,

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff at reception with good advice
Stayed 2 nights in Jul 2022
Response from Alexandra on Jul 13, 2022
Dear Carol, We thank you for your positive feedback and compliments regarding the team. Kind regards,

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are amazing. Especially Pierre who took personal care of our family during our stay. Besoncon is also a wonderful destination!
Stayed 1 night in Jun 2022
Response from Alexandra on Jun 21, 2022
Dear Steven, Thank you for this very sweet feedback, we appreciate your encouragements. Kind regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best 'Best Western' i've ever been in.
Stayed 1 night in Jun 2022
Response from Alexandra on Jun 14, 2022
Dear John Thank you so much for your very kind words, it is so delighting for us to receive such compliments. Thank you for the team! Best regards,

8/10 Good

alica

Liked: Staff & service, property conditions & facilities, room comfort
well located hotel
Hotel is well located in the centre, close to Citadelle, there are bars, restaurants and shops nearby. We were not in the main building. Room was little dark for my taste. Bathroom was clean.
Stayed 2 nights in Sep 2021
Response from Alexandra on Sep 17, 2021
Dear Alica, We thank you for your postive feedback and hope you enjoyed your stay with us. Best regards,

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Alexandra on Aug 2, 2020
Dear Geoff, We thank you for your feedback and hope you enjoyed your stay with us. Best regards,

10/10 Excellent

Filippo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel in the city centre
The room had just been refurbished and was very clean. The staff was friendly and they gave us a city map with directions to the city centre. They have a private parking at a cost of 8 euros which we used.
Stayed 1 night in Dec 2019
Response from Alexandra on Dec 28, 2019
Dear Filippo, We are delighted to see you enjoyed your stay among us! We wish you all the best for the coming year. Best regards,

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quite , very close to main places room is clean and parking is available on site
Stayed 1 night in Sep 2019
Response from Laura on Sep 23, 2019
Dear Anonymous, thank you for your awesome review. We are very happy that you enjoyed your stay and hope to welcome you again during your next travel in Besançon. Best regards, Laura, Front office

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking around old town. Really helpful staff, clean room, good breakfast
Stayed 1 night in Aug 2019
Response from Laura on Aug 14, 2019
Dear Anonymous, Thank you for taking the time to write us. We are happy that you enjoyed your stay and noticed the kindness of our team, it helps us every day. It would be a pleasure to welcome you again during your next travel in Besançon. Best regards, Laura, Front office

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, very close to the centre. Lovely staff and very clean. Book parking early though as only a few spaces outside.
Stayed 1 night in Aug 2019
Response from Laura on Aug 6, 2019
Dear Anonymous, thank you for your review. We are happy that you enjoyed your stay and hope to welcome you again during your next travel in Besançon. Kind regards, Laura, Front desk

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute ancient building, nice breakfast, friendly staff
Stayed 5 nights in Jul 2019
Response from Alexandra on Jul 17, 2019
Dear Sir, Madam, Thank you for giving us your feedback regarding your stay in our hotel. We are glad you enjoyed our breakfastn and thank you for your kind words regarding the staff. Best regards

8/10 Good

Eugeniusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Laura on Jul 8, 2019
Dear Eugeniusz, thanks a lot for your rating. We hope that you enjoyed your stay and hope to welcome you again during your next travel in Besançon. Best regards, Laura, Front office

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Marion on Jun 13, 2019
Cher Anonyme, Merci de votre note positive suite à votre séjour dans notre établissement, nous sommes ravis que vous ayez passé un agréable séjour parmi nous ! Nous aurons plaisir à vous recevoir de nouveau ! Bien cordialement Marion Service Réception

6/10 Okay

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small rooms facing noisy street. Very small bed. Not comfortable. Aircoditioning does not work, it was hot and and with open windows extremely noisy
Stayed 2 nights in Apr 2019
Response from Alexandra on May 18, 2019
Dear Leon, We are truly sorry that you did not really enjoy your stay in our hotel. Our AC is still not on for the new summer, it will be soon. Just know that we have different room types, maybe a confort or superior room might suit you better. Also, we only have 6 rooms with a view on the street. If you come again, I will personally make sure you get a room in the main building. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Alexandra on Jan 7, 2019
Chère Madame, Cher Monsieur. Nous vous remercions d'avoir fourni une note à notre établissement. N'hésitez pas à nous faire part des détails de votre séjour pour éclairer les points que nous devons encore améliorer. Bien cordialement,

8/10 Good

John, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in and friendly, helpful staff. I liked the secure, free parking in the courtyard in front of the entrance. Hotel is easy walking distance to citadel and town historic center. The only small issue is the tiny bathroom, especially the shower.
Stayed 1 night in Sep 2018
Response from Marion on Sep 17, 2018
Dear John, What a pleasure for us to read your nice comment ! We're glad that you enjoyed your stay among us. About the size of the bathroom, each bathroom are arranged differently in each room, and the superior and confort type of room have way bigger bathroom. Don't hesitate to choose this upgrade for you next stay, we'll host you again with pleasure ! Kind regards, Marion Front Office

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for old town and Citadelle.
We found Best Western Hotel in Besançon very convenient for the things we wanted to do.
Stayed 3 nights in Aug 2018
Response from Marion on Sep 17, 2018
Dear customers, Thank you for your nice comment, we're glad that you enjoyed your stay in our establishment ! We took good notice of the information about the malfunctionment of the door of your bedroom and it's now fixed. We'll host you again with pleasure if you visit Besançon once more someday . Kind regards, Marion Front Office

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
yuck!!
crap, tiny room. . air con didnt work. no wifi. breakfadt is served in a subterranean bomb shelter.
Stayed 1 night in Aug 2018
Response from Marion on Aug 17, 2018
Dear customer, We thank you for taking the time to wrote us a feedback, we see that your stay didn't went well and truly apologize for that. We're sorry that the type of room that you choosed didn't fitted you, we have bigger rooms that we can propose, depending the size of room you're looking for. Indeed our breakfast is located underground in a vintage vaulted cellar, we do understand that some people do not appreciate the location and decoration of our breakfast room because of it's peculiarity. Has the Front Office explained every clients during the heat wave period, we did have some troubles with the air conditioning because our region isn't adapted for temperatures like those that we had this summer, we truly apologize about it and changes are in process to assure our customers a comfortable stay during the years to come. We did not undestood about your wifi notification, in case of connexion issues our Front Office team is always available to help you to connect your devices and give you access to the lobby computer in case you need to. We hope you'll give us another chance to improve your experience among us. Kind regards, Marion Front Office

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved every moment.
This is an amazing hotel in a city that deserves to be on everyone's must-see list in Europe. Fantastic staff, great rooms and lovely breakfast. We'll be back.
Stayed 2 nights in Jul 2018
Response from Alexandra on Jul 22, 2018
Dear David, What a pleasure for us to read such a positive comment! The whole team thanks you for it, be sure we are more than happy you enjoyed your stay, both in our hotel and in our beautiful little city. We will be delighted to host you again. Best regards

10/10 Excellent

chris, uk midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time in Besancon
Staff friendly and helpful. Room good and comfortable. Buffet breakfast available and plentiful. Car park available. What's not to like? Very good.
Stayed 2 nights in Jul 2018
Response from Alexandra on Jul 22, 2018
Dear Chris, We are truly grateful to receive such positive comments. We are glad to see you had a pleasant stay with us, and also discovering our little city of Besançon. We look forward to hosting you again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful !!
Very pleasant, delightful setting, wonderful room service and early morning meals.
Stayed 1 night in Jun 2018
Response from Alexandra on Jul 22, 2018
Dear Sir, Madam, The whole team wants to thank you for your very positive feedback regarding your stay in our hotel. We hope to be lucky enough to host you again, Best regards,

8/10 Good

Hume

Liked: Cleanliness, room comfort
Best Western Citadelle
Room could have done with decorating and the bathroom needed some attention as shower door leaked. Room was also very dark as insufficient lighting.
Stayed 1 night in Jul 2018
Response from Alexandra on Jul 22, 2018
Dear Hume, We thank you for your feedbacks and take note of your tips. We are currently working on figuring out how to bring more lights in some rooms. We hope you had a pleasant stay among us except for these details. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cosy room. Coffee maker, air con and large room. Quite a pleasant stay!
Stayed 2 nights in May 2018
Response from Marion on Jun 5, 2018
Dear Anonymous, What a pleasure for us to have a nice comment like yours ! We're glad that you enjoyed your stay in our establishment and it will be a pleasure for us to welcome you again for your next visit ! Kind regards, Marion Front Office

8/10 Good

DrGordy, Lisburn, Northern Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location perfect for a base. Carparking very scarce make sure you book with Hotel staff in advance. All the staff really pleasant and helpful.
Stayed 1 night in Jan 2018
Response from Marion on Feb 1, 2018
Dear DrGordy, Thank you for you warm comment. My coworkers and I are very pleased that you enjoyed your stay in our establishment and that you appreciate our help to make it more comfortable. King regards, Marion Front Office

10/10 Excellent

Alan , Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and comfortable hotel near city center
Stayed here for one night and thoroughly enjoyed Besancon and this hotel. Very comfortable room and was able to park in one of the spaces at the front entrance. Walkable to Christmas market, city center and The Citadelle which was a real treat for my family because of the zoo and the great views.
Stayed 1 night in Dec 2017
Response from Marion on Jan 25, 2018
Dear Alan, Thank you very much for your warm comment. All our team is pleased that you enjoyed your stay among us and that the city of Besançon was a delight for you. It will be our pleasure to welcome you and your family in our establishment if you come back to our city someday. Kind regards, Marion Front Office

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Near old town and citadel
When booking a room book king size if you want an American Queen size bed. What is noted as a queen bed is actually a full size. Otherwise an overall decent hotel which has character and is walking distance to the town center Main Street and citadel.
Stayed 1 night in Dec 2017
Response from Alexandra on Jan 12, 2018
Dear Madam Thank you for your positive comments. Indeed, as discussed when you checked out, when have some standard rooms with full size bed, and others with queen size beds. It is the same for us in France, but we understand that there is a difference in the US norm. We will specify it now. We hope that this point did not affect the quality of your stay, since we will be happy to host you again. Best regards,

8/10 Good

Dave , Calgary AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a historic settling
Great hotel in an old historic building. All the amenities and the breakfast room is great
Stayed 1 night in Sep 2017

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is an easy and pleasant walk to a multitude of shops and restaurants on Rue Grande and adjoining streets. The in-house continental breakfast is one of the best that I have enjoyed. The young Rumanian server was diligent and a pleasure to talk with. The front desk personnel were very helpful and friendly. In particular, I would like to commend Filipe who was most helpful and attentive following my arrival when I wasn't feeling well. My stay in Besancon was enhanced by my stay at the BW Citadelle.
Stayed 8 nights in Aug 2017

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful in Besancon
Superb. A great hotel, conveniently located. Well apppointed with very helpful staff. Great breakfast. Would gladly recommend to family and friends.
Stayed 1 night in Aug 2017
Dear Robert, Thank you very much for your nice comment, we're very pleased to see that you enjoyed your stay amoung us and hope we'll have the chance to host you again. Best regards, Marion Front office

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Thank you very much for the high grade you gave us, we try to do our best for every customer and we are very pleased that you took the time to give us a rate. Best regards, Marion Front Office

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Really great hotel. Very clean and comfortable bed.
Stayed 1 night in Jul 2017
Dear Simone, Thank you so much for your nice comment. We hope to see you again in the future. Kind regards, Christie - Réception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Bonjour Madame, Monsieur Nous vous remercions pour votre note en espérant que vous ayez passé un agréable séjour. Au plaisir de vous recevoir à nouveau. Alexandra

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SYLVAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice play to stay
We had a nice and cosy stay at the hotel. We arrived late and the receptionist was very kind to us.

10/10 Excellent

Gerre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
The old town is beautiful, and this is probably the best location to experience it.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for overnight stop.

8/10 Good

Bob , Kingston ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location downtown
Close to local attractions but very limited parking

6/10 Okay

Stephen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Overnight stop, but hotel was clean and near restaurants.

10/10 Excellent

Carlos, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kindest staff in France
The staff is super kind and always willing to help.