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Reviews of Motel 6 Douglas, AZ

2 out of 5
Motel 6 Douglas, AZ
111 16th Street, Douglas, AZ

Reviews

6.8
Rating 10 - Excellent. 74 out of 380 reviews" "
Rating 8 - Good. 129 out of 380 reviews" "
Rating 6 - Okay. 84 out of 380 reviews" "
Rating 4 - Poor. 52 out of 380 reviews" "
Rating 2 - Terrible. 41 out of 380 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chrystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay the only thing I can say that was a down fall for us was the shower it is extremely small
Stayed 1 night in Apr 2024

4/10 Poor

nicole

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property staff was friendly and there is great movie channels but the place is very ran down and dirty. The bed spread had burns and stains all over it, towels were shredded, floors were not clean at all and fridge had hair and food in it still!:(
Stayed 1 night in Apr 2024

8/10 Good

Janie

Traveled with partner
Liked: Cleanliness, staff & service
The weather outside was stormy and felt like the door was going to open and you could feel the cold air coming in through the bottom of the door.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 29, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Marissa De La

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and close to everything.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Marissa De La, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly staff good place to stay while visiting Douglas Arizona
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi David,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Maria

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was not clean, there was hair everywhere. Including clean towels. They are freshly remodeled, which visible saw by the the painters tape left on the wall, which look nice. But terrible housekeeping.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Jan 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No frills, but worth the price.
For the price, I have no complaints. It’s an older kind of run down place but room was clean and it had hot water. For a simple overnight stay while travelling, it was ok. Noe of the desk person to let us check in a couple hours early. We appreciated that courtesy.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 3, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was booked for 2 persons and 1 towel was in the room. NO hair dryer, iron or ironing board!!! The furniture appliances and restroom need updating. Just because it’s motel 6 bottom of the line mit it should be in better condition!!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 12, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Cameron A. #Team6

10/10 Excellent

Kristine M, Peshtigo

Liked: Cleanliness, staff & service, amenities
I liked all the lighting around property and by the rooms. I didn’t like the very strong smoke smell in my room or not having water in the pool.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 12, 2023
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Cameron A. #Team6

8/10 Good

Jessica

Stayed 1 night in Nov 2023

10/10 Excellent

Ludmila

N
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Ludmila,Thank you for the perfect rating!!Lilith#Team6

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quite calm relaxing didn’t like swimming pool not in service
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Sergio,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

4/10 Poor

Richard

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Have photos of the poor conditions at this facility. Cops also watch this place for drugs. I was approached by one as I walked to my room. It was not a pleasant experience.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Richard,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Ralph

Good
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Maria

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy bien services
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hola Maria,¡Gracias por la excelente reseña! Esperamos verte pronto.Lilith#Equipo6

8/10 Good

Truman

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Rosie

Business traveler
Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Silvia

Stayed 1 night in Oct 2023

8/10 Good

Truman

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Well worth its price
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 11, 2023
Hi George,Thank you for the excellent rating! We hope to see you soon.Lilith#Team6

8/10 Good

Maria M

Liked: Cleanliness, staff & service, room comfort
It was a very convenient place to stay and service was helpful.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Maria M, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Irene

Stayed 1 night in Sep 2023

8/10 Good

Horacio

Stayed 3 nights in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just went to shower, couldn't stay the night since we went to Mexico and it was too late to go back.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Patricia,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

E

Traveled with family and small children
Hotel needs maintenance and deep cleaning. The sheets were stained and found bugs crawling on the bathroom floor and next to the night stands. Walls are thin and could hear the next door neighbors. You get what you pay for.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 11, 2023
Hi E, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

6/10 Okay

Verified traveler

Traveled with family
You Get What You Pay For
Stayed 1 night in Aug 2023

2/10 Terrible

Tabitha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Sharon

Stayed 1 night in Jul 2023

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Stan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Drawer
Perhaps the best Motel6 experience ever.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Joel fernando

Stayed 1 night in Jun 2023

4/10 Poor

kenneth

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were cigarette burns on bed covers. There were cigarette burns on the shower pan and the bathroom counter. The security latch on the door was loose and unsecure. The hotel requires a $40 cash deposit to check in.. why not just use the customers card?
Stayed 1 night in May 2023

10/10 Excellent

Sonia Lizeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Francisco R

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room , good rate
Stayed 1 night in May 2023
Response from jig on May 20, 2023
Thank you for your positive review! We're delighted you found our room clean and enjoyed our service. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Andrea

Stayed 1 night in Apr 2023
Response from jig on May 20, 2023
Thank you for your rating! We appreciate your feedback and look forward to serving you again in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service
THe staff was very helpful. They helped me check in fast and gave great directions to the softball game I was attending. Very friendly.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 25, 2023
Hi Jennifer,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Jeffery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite neat and tidy.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on Apr 25, 2023
Hi Jeffery,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith#Team6

4/10 Poor

Rosie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from jig on May 20, 2023
Thank you for your rating. We value your feedback and apologize if your experience did not meet your expectations. We strive to provide excellent service and would appreciate any specific details you can provide to help us improve. If there's anything we can do to make it right, please let us know.

10/10 Excellent

erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and clean.
Nice clean updated rooms for a good price. Check in was easy and the girl at the desk very nice. I’ve stayed at a few Motel 6, this was the cleanest and quietest yet.
Stayed 1 night in Apr 2023
Response from Nancy Y. on Apr 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The check-in and check-out process was great. The room was a different story. The bed was VERY UNCOMFORTABLE. There was no clock. The shower was very small, with no place to put toiletries (shampoo, conditioner, body wash). There were NO wash cloths. The bathroom faucet was so big I could not rinse my mouth after brushing my teeth without hitting the faucet and getting all wet every time. The door to the room was so difficult to open/close, it looked like someone had tried to break into it at some point and has never been repaired. The walls are so thin, could even hear the big gas tanker trucks, filling up the tanks at the gas station next door.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Steven

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always nice and it’s located next to a gas station with great coffee, snacks, & toiletries with a Pizza Hut walking distance
Stayed 3 nights in Mar 2023
Response from Nancy Y. on Mar 17, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Not the worst but not great
The door didn't seal well and you could hear the outside noise pretty easily. Also the mattress was not comfortable and I had difficulty sleeping.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 22, 2023
Hi Francisco,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 22, 2023
Hi George,Thank you for the positive review!Lilith#Team6