Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Dover Visit

Posted Nov 9, 2014
Pros: The cleanliness of the room and breakfast. The employees were very helpful in recommending local restaurants.
Cons: The bedding could be improved. The mattress was extremely soft which was not good for a person with back problems.
Location: The location was exceptional close to all your needs. The Green Turtle was a favorite spot.
On the whole my visit was pleasant and relaxing. Mainstay Suites is located near many restaurants and shopping. CVS and Rite Aide are close by to obtain medication that was needed on my trip. The service was excellent. The room was clean an the morning breakfast was a wonderful experience.
Comment from Hotel Management
Nov 21, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent visit here with us. I am happy to know that you were pleased with your recent stay . Our goal is to make our guests feel as if they are "home away from home", and to know that your stay was pleasant and relaxing tells us that we are travelling in the right direction. Thank you for also sharing your kind words about our location, complimentary hot breakfast, and customer service. We look forward to your next visit.
4 out of 5
Recommended
for Families
by Jamesfrom NC

Great Stay in Dover

Posted Oct 17, 2014 on Hotels.com
Hotel was in a great location. Close to everything. The staff were super friendly. I would stay again.
Comment from Hotel Management
Jan 3, 2015 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your recent experience here with us. I am glad to know that you enjoyed your stay. I have shared your comments with our staff and they were pleased to hear your kind words. We look forward to your future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly Recommend Mainstay Suites

Posted Oct 7, 2014
Pros: Friendly and helpful staff. Very good breakfast.
Just needed a room for one night. Got a great rate and hotel was more than I expected. Offered us an upgraded our room free of charge. Would definitely stay there again.
Comment from Hotel Management
Nov 4, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your stay. It's good to know that we were able to accommodate you over the busy homecoming weekend. We are always striving to make sure that our guests are 100% satisfied with their stay. Excellent customer service, cleanliness, and comfort are all very import to us. Thank you for taking the time to say "thanks". We look forward to serving your future lodging needs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

worthy of the $$

Posted Aug 29, 2014
Pros: Decor, Cleanliness, spacious living area.
Cons: Provide smoking can butts outside so lazy smokers can deposit their cig. butts in nearby sand cans.
Location: Evert kind of eatery, sports bars, at least 3 major supermarket chains,Parks, Mall shopping.
Close to the highway,close to several places to eat, and a comfortable atmosphere. Greeted by a wonderful, polite, professional lady named Ms. Joann, 3pm check in after 4 hrs. of driving. Ms. Joann's professionalism excused the rude check out experience on 8/28/14 at 12pm, which was witnessed by the manager on duty. The room was very well prepared, the kitchenette stocked with all necessities.The staff that worked throughout the hotel were pleasant. I had no complaints, and gathered from other clients that they were also happy. The AM breakfast was just as enjoyable. I would recommend this hotel to others despite the 1 incident.
Comment from Hotel Management
Sep 1, 2014 by Guest Relations Manager, Hotel Management
Thank you for sharing your feedback with us about your recent stay. you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
by Sterlingfrom New Jersey

Posted Apr 29, 2014 on Hotels.com
I paid for a king suit. They had me booked for a queen. The pictures on the site said that the pull out couch was in a separate room, it was not. The lady at the front desk was too concerned with painting her nails then helping us.
Comment from Hotel Management
Sep 27, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to fill out our survey. We appreciate your comments. I apologize that you were unhappy during your stay. I want you to know that I have shared your comments with the appropriate staff to make sure that this never happens again in the future. Again, I apologize and we look forward to your next visit.
5 out of 5
Recommended
for Business Travelers
by Brucefrom Suffolk Virginia

Quick trip North

Posted Apr 17, 2014 on Hotels.com
Room was quiet, clean. Breakfast was good. It had both cold and hot food choices.
3 out of 5
Recommended
by Phillfrom NY

Satisfactory at a good price

Posted Apr 8, 2014 on Hotels.com
Clean and basic. Could be noisy, depending on the room. Ours was in front. Loud noises can bleed through walls and ceilings.
Comment from Hotel Management
Sep 27, 2014 by Guest Relations Manager, Hotel Management
Thank you for taking out the time to respond to our survey. Your comments are greatly appreciated. We hope to see you again on your next visit to Dover.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Mar 30, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by Floydfrom Salisbury, MD

One wonderful Overnight

Posted Mar 23, 2014
Pros: It was convenient to find and close to my meeting venue.
Location: A short drive brings you to plenty of very nice restaurants and local interest spots.
Staying at Mainstay Suites saved me late night and early morning commuting. My room was spacious and amenities were wonderful. The staff was very pleasant daytime and nighttime. I'm sure I will consider staying there again as I go through 4 monthly training courses close to that hotel. My room had a fully-functional kitchenette and would have made a longer stay very comfortable.
Comment from Hotel Management
Sep 27, 2014 by Guest Relations Manager, Hotel Management
Thank you for completing our survey. I'm glad that you enjoyed your stay and that our amenities, staff, and location made your stay more enjoyable. We look forward to your next visit when you are in the area.
Comment from Hotel Management
Mar 25, 2014 by Guest Relations Manager, Hotel Management
Thank you for completing our survey. I'm glad that you enjoyed your stay and that our amenities, staff, and location made your stay more enjoyable. We look forward to your next visit when you are in the area.
4 out of 5
Recommended
by tinabro23

This traveler left a rating score only Posted Mar 12, 2014 on Hotels.com