Ratings based on 143 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from Martinez, CA
Central location in Downey, CaPosted Sep 29, 2014
Pros: The staff was friendly
Cons: Their cleaning supplies
Location: On a main street and across from an mall
Room had a very strong chemical smell, but everything else for good. Based on that, I will never stay at an comfort inn again. Staff was great.
Comment from Hotel Management
Oct 4, 2014 by sachin, Hotel Management
Dear Guests, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sachin General Manager Comfort Inn - Downey 5628033555
by A verified traveler from E
Nothing works!Posted Aug 11, 2014
The TV never did work. The front desk regular clerk/manager was completely inhospitable.
for Everyoneby A verified traveler from Houston
Week stayPosted Aug 11, 2014
No issues, big room, also plenty of parking. Would stay again.
by A verified traveler from e
Worst experience everPosted Aug 5, 2014
My hotel got over booked and I was left with no room and no money
by A verified traveler
AnnoyingPosted Aug 5, 2014
not only did they not let us check in at the check in time, but gave me an attitude when I demanded my room to be available Then they didn't have the machine to link the key to the room, so I had to wait for that. Picked up the key before I left to the event, and came back with it NOT working went to tell them. They supposedly fixed it... took 30 to get into the room since the master key didn't work either ugh just horrible
Recommendedby A verified traveler
Posted Jul 21, 2014 on Hotels.com
for Personal Eventby A verified traveler
Posted Jul 16, 2014 on Hotels.com
for Business Travelersby A verified traveler
Posted Jul 12, 2014 on Hotels.com
for Everyoneby A verified traveler from Dayton, OH
Inside is what countsPosted Jul 9, 2014
Cons: The outside
Location: All kinds of restaurants, mal,l shopping. Rental car close by
The outside is a bit run down but the room itself was very nice. I have stayed in many places when visiting my daughter in Los Angeles and most of them were 4 & 5 star hotels. This being said my room at the comfort inn was as nice if not nicer than some of the rooms in other hotels that I have stayed in. My bed and bedding was amazing, so comfortable, the shower was nice . Contoling the temperature a/c in my room is very importatnt to me and I was able to keep my room just like I like it. The hotel is also located in a very convenient location by restaurants & shopping. I would definetely stay here again.
by A verified traveler from E.
Nice rooms inside ugly exteriorPosted Jul 1, 2014
This hotel was pretty nice from the inside but from the outside it was pretty ghetto. You could see old furniture outside of the rooms and mattresses that they tried to hide from behind a big drape. Outside our room it smelled like urine. Before we got into our room there was a gang member waiting for a ride and that was scary and he looked pretty suspicious. The breakfast was okay and the rooms where actually nice and clean. If it had a better exterior I would give it a better rating.