Ratings based on 1,289 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hilton not up to par

Posted Mar 28, 2015
The name Hilton has always been synonymous with luxury. But not here. It appears that the hotel had a renovation but before they were finished they ran out of money because the public rooms are nice, but the bedrooms are tacky: saggy beds, old carpeting, side chair with torn fabric. Room service food tasted horrible too. I recommend you pass on this hotel. There are many other nicer hotels for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
The stay was great the staff had nice hospitality only problem I had I ordered extra towels around 11 and they never came I had to call a second time in the morning when I woke up other than that it's a nice hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Cruces NM

Nice hotel downtown

Posted Mar 22, 2015
Good-but I forgot my phone charger in my room. Can I get it back?
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rehoboth, De.

Posted Mar 2, 2015
Overall a good hotel. There could have been some more amenities like refrigerators in the room, and more vending options.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Posted Mar 2, 2015
Great hotel. Very nice service. Bed linens could have been cleaner. Otherwise very satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Stayed for one night and had a very good experience. The hotel staff was very accomodating.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Virginia Beach

Downtown Hilton

Posted Mar 1, 2015
Pros: Nice large lobby, large narrow indoor heated lap pool, Sauna and Jacuzzi.
Very Convienent to the Baltimore Convention Center via indoor corridors!
3 out of 5
by A verified travelerfrom Baltimore, MD

Disappointing for a Hilton

Posted Feb 28, 2015
Pros: The bed was very comfortable. The room was clean.
Cons: Water pressure Elevators Check in speed It would be nice if there was a mini refrigerator in the room. Many other hotels offer this gratis.
Location: We went to Sliders Bar and Grill right behind the Hilton. The food was very tasty and the prices were great.
We stayed at the Hilton for two nights 2/20 & 2/21 for a conference. The check in process was somewhat long because there was only two people working the desk on a Friday at 4:00 pm (check in time). When we checked in, we were told we didn't need to give our credit card because they already had it from the reservation. This was inaccurate and on the second day of the conference, when we went to return to our 10th floor room for the lunch break, our keys didn't work. So we were told to go to the front desk where we had to wait again to get it straightened out. The elevators took a long time and were insufficient for the amount of people in the hotel. Most of the time, one of them was out of order. At one point, we actually walked up the 10 flights of stairs rather than wait. The water pressure during the peak morning hours was not strong enough and was just above a trickle. When we were checking out, there was an erroneous $88 charge on our bill. I had to talk to the front desk twice about making sure it was removed. Parking is $28 per day.
2 out of 5
by A verified travelerfrom Virginia

Very busy weekend at a very busy hotel

Posted Feb 26, 2015
Pros: Proximity to downtown B'more; staff did their best under difficult circumstances (bad weather, very heavily booked) and breakfast buffet was nice.
Cons: Fix your elevators and/or direct guests to stairs rather than requiring them to wander around the lower floors looking for stairwell access!
Location: Plenty to do…guess it's still the go-to hotel if you are in town to see the Orioles or Ravens play in one of the stadiums next door.
This was a last minute deal to grab a room for a family of four so that we could attend an arts/crafts fair at the Baltimore Convention Center next door with other family members from out of town. There was a fairly serious snowstorm, and it seemed like that, combined with the hotel being overbooked and understaffed, made for a less than ideal stay. First, for a hotel with 20+ floors, it seemed a little crazy that only 1 or 2 elevators were working and there was a 15-20 minute wait at times to get up to our room. Shockingly, stairs were not easily accessible or clearly marked, either. Second, we requested a roll-away bed upon arriving in our room, and waited 5 hours (and made 4 additional phone calls to the desk) before it arrived. Third, our room was stocked with 1 bath towel, and that took about 2 hours and several phone calls to resolve. Fourth, we had a rusted out and dusty ice bucket. Fifth, we got someone else's bill under the door even though we pre-paid for the room. What hotel chain is this?? Finally, while the room itself was otherwise okay, we were unable to use our Hilton Honors codes to access wifi, and could not resolve the issue during our stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

very nice, clean and comfy hotel.

Posted Feb 18, 2015
loved the hotel and the shuttle to the casino. $28 to park in the parking garage but no available spaces...ugh.