Ratings based on 1,143 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2015
Cons: Turn the heat down in the gym!!!!!!
The hotel was very nice, clean. The only "issue" I had was I requested a roll away cot when I checked in and when I returned to the hotel later that night it still hadn't arrived. Once I called the desk to request it.. again.. they brought it right up.
3 out of 5
Recommended
for Everyone
by A verified traveler

Terrible resterant in hotel!!!!!

Posted Mar 16, 2015
Your reset rant and staff sucked cold food waited over 11/2 for the food and way over priced for what u get
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlants

Buffalo Experience

Posted Mar 16, 2015
Hotel and room was very nice. The building is aged but normal for the area overall good experience, rooms was comfortable.
2 out of 5
by A verified traveler

Choose hotel because close to HSBC arena

Posted Mar 14, 2015
Upon check in room was not ready until 345pm. Many irritated customers waiting.
2 out of 5
by A verified travelerfrom Albany

53 degree room temp!!! (in winter)

Posted Mar 13, 2015
Pros: close to where we needed to be
Cons: NOT open window in winter.....If customer upset, offer to fix. I'm sure it's not an everyday thing, but frustrated to pay over $100. for a cold room
Upon checking in, we found our room window wide open. It was 2 degrees outside, and wall thermometer said 53 for inside room. We asked for a new room, said they were full. It finally warmed up, but in middle of the night we found heat kicked off. woke up to 62 degrees. When I complained, it was met with blank stare at front desk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a great stay

Posted Mar 11, 2015
Pros: Availability and affordability
Cons: nothing
Location: right down the road from main attractions. I work with Roswell Park, right down the road from there as well
Stay here often, the staff is always pleasant, the restaurant food is always good. Highly recommend
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
Pros: location was good for us
Cons: some remodeling could be done Rugs, bar area, inside elevators
we stayed one night and everything was nice, we were there for a concert and was a short walk. everyone that worked there were pleasant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom massillon ohio

Nice hotel close to the concert we were seeing.

Posted Mar 8, 2015
Very pleasant stay. Nice remodeled hotel. Good parking
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice lobby & bar area

Posted Mar 8, 2015
Pros: Close proximity to First Niagara Center and downtown.
We just wanted a place to stay overnight close to the First Niagara Center for a concert. I believe the hotel is being renovated, so all these comments may be addressed. Overall, the room was nice. Carpet, bedding, furniture all seemed in good condition. The shower head is very low and hard to adjust. I am 5'8" and the water spray when adjusted up as much as possible was at the back of my next. So I had to bend backwards to get my hair wet & clean. The piece you pull up to have the shower work vs the bath faucet, kept falling down, stopping the water from the shower head in the middle of each of our showers. The ceiling near the windows was cracking and looked like there had been some water damage. There are just some cosmetic things that we felt could be fixed, but again, that may be addressed with the renovations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great place to stay!

Posted Mar 7, 2015
The hotel was great, all staff were friendly and polite. We really enjoyed our stay.