Ratings based on 1,000 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cato
Posted Mar 17, 2022
by A verified traveler
Don’t go
Posted Feb 15, 2022 on HotelsPlace burned down didn’t let us know or help get room
by A verified traveler
Posted Jan 20, 2022 on Hotels
Comment from Hotel Management
Jan 21, 2022 by RobertP , Hotel Management
Hello and thank you for your review. Our apologies things were not better and we hope to continue to improve over the coming months!
by A verified traveler
Posted Jan 8, 2022
by A verified traveler
Told to find alternate accommodation due to fire
Posted Jan 5, 2022 on HotelsI was not afforded the opportunity to stay. On trying to confirm location approximately 1 hour before check-in I was told by a less than pleasant man to find alternate accommodation as there was a fire at the hotel.
Comment from Hotel Management
Jan 5, 2022 by RobertP , Hotel Management
Thank you for your response and we apologize but the circumstances were beyond our control .
by A verified traveler
Posted Jan 2, 2022
by A verified traveler
Posted Jan 1, 2022
When I booked I was attracted by the pictures that looks beautiful and clean but it’s opposite of my expectations. The price I paid did not meet my expectations I could have used marriot in that price range.
Comment from Hotel Management
Jan 5, 2022 by RobertP , Hotel Management
Thank you for your review and we apologize for your negative experience.
by A verified traveler
Posted Dec 31, 2021
We checked in around 5 pm. They had a sign at check in stating if you need additional items for room including ice you would need to come the front desk as they would not deliver to the room. I asked for extra towels then. We were assigned a room on 5th floor. The hallways were dimly lit. In the hall there was no less 5 room with clear filled bags of garbage over flowing on to the rug, including a box of Lucky Charms that were also scattered on the floor. The beds were clean. We left around 6pm returning around 10 pm to see that nothing was picked up. This hotel is NOT GRAND.
Comment from Hotel Management
Jan 1, 2022 by RobertP , Hotel Management
Thank you for your comments and concerns and we would like to apologize for this unfortunate situation.
by A verified traveler
Health Hazard
Posted Dec 31, 2021 on HotelsComment from Hotel Management
Jan 1, 2022 by RobertP , Hotel Management
Dear Guest - We are sorry you did not have a positive experience and hope we can do better in the future.
by A verified traveler
Posted Dec 30, 2021 on Hotels
Hotel had a fire, overnight during our stay. We assembled in lobby in the cold (doors open) for 2.5 hours.
Comment from Hotel Management
Jan 1, 2022 by RobertP , Hotel Management
Dear guest - we would like to apologize for the fire alarm and the length of time
for the fire department to clear the building .
