Outdoor pool, sun loungers

Reviews of Hotel Hacienda de Castilla

3 out of 5
Hotel Hacienda de Castilla
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 169 out of 733 reviews" "
Rating 8 - Good. 259 out of 733 reviews" "
Rating 6 - Okay. 169 out of 733 reviews" "
Rating 4 - Poor. 72 out of 733 reviews" "
Rating 2 - Terrible. 64 out of 733 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Para mi y mi familia está excelente y excelente precio
Stayed 5 nights in Mar 2024

10/10 Excellent

Emely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024

6/10 Okay

virat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Traveled with family
Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Manuel

Business traveler
Esta bien
Stayed 10 nights in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Stayed 6 nights in Aug 2023

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 6 nights in Jun 2023

8/10 Good

francisco

Business traveler
It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
Stayed 3 nights in May 2023

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

6/10 Okay

Enrique

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok
Stayed 3 nights in Mar 2023

2/10 Terrible

Christina Marie

Traveled with group
I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.
Stayed 2 nights in Mar 2023

10/10 Excellent

Fabian

Stayed 1 night in Jan 2023

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023

2/10 Terrible

Benita

8/10 Good

Praveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and prompt service. Cost effective. Didn’t like area around hotel.

8/10 Good

Arbinne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the one whose cleaning the rooms is so nice and friendly

2/10 Terrible

Juan Pablo Gutierrez

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they lost my registration and I had to stay in other hotel.
Stayed 2 nights in Dec 2022

8/10 Good

Shella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible part of town
Hotel is iin a very bad location. Staff not very helpful. Hotel not very clean.
Stayed 1 night in Aug 2022

8/10 Good

Shandelle

Stayed 3 nights in Aug 2022

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service
it was ok
Stayed 4 nights in Jul 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Dihara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was super helpful. Only heads up is that if you leave for the day and come back at night, you will notice that your room was cleaned. Don't be startled! They just clean and leave.
Stayed 3 nights in May 2022

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Stayed 8 nights in Feb 2022

8/10 Good

natalie

Traveled with family
Liked: Staff & service
The room were large and clean. The pool was clean and there was free WiFi which is a bonus. The bad thing is there was no hot water
Stayed 7 nights in Feb 2022

10/10 Excellent

Jonathan Bello

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Is just good for guests looking for cheaper price but good quality service.
Stayed 2 nights in Feb 2022

4/10 Poor

Kingsley

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No wifi in the rooms, you have to hangout in the lobby. That’s nonsense.. and not as advertised. All else was good, pool area looks more beat than the picture you see so be careful about your expectation but friendly staff
Stayed 1 night in Feb 2022

10/10 Excellent

Celal

Liked: Cleanliness, staff & service, property conditions & facilities
Water was cold .. they interested . 😍
Stayed 5 nights in Feb 2022

2/10 Terrible

Julie

Traveled with family
Disliked: Amenities, property conditions & facilities
Property is run-down. Pool was small and dirty. No hot water. Room air conditioner did not work. Not in a good area of downtown. Dirty and unsafe for tourists.
Stayed 4 nights in Jan 2022

10/10 Excellent

gabriel

Stayed 1 night in Jan 2022

6/10 Okay

Pierre, Calgary

Liked: Cleanliness
The wifi sucks in all areas of property. Breakfast is basic of course but only includes two cups of coffee ! (Eggs, beans, small plate of fruit, 2 slices of bread and coffee (2 cups,lol))
Stayed 1 night in Dec 2021

4/10 Poor

Izalia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re not local do it stay here. This is not a tourist type hotel. Neighborhood is not safe a night. They do not offer airport shuttle as advertised. Will never come back.
Stayed 3 nights in Dec 2021

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one night
It was only for one night, the hotel s good but the zone outside the hotel is not that good, streets are really dirty.
Stayed 1 night in Dec 2021

2/10 Terrible

Jontan

Disliked: Staff & service
Bernardo needs To lighten up
Stayed 2 nights in Dec 2021

10/10 Excellent

lorna Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were friendly and helped in any way they could.
Stayed 4 nights in Dec 2021

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly clean hotel in a local area downtown cancun.anything you need to buy is within walking distance:)
Stayed 3 nights in Nov 2021

2/10 Terrible

Rasheedah, Philadelphia

Disliked: Staff & service, amenities
The property was in a great location but a terrible place to stay. The staff seemed to be unfriendly and unhealtful. Also, the hotel did not supply wash clothes and the water was cold for taking a shower. The hotel water was turned off for almost 2 hours the day before checkout.
Stayed 4 nights in Nov 2021

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and so helpful. If you’re wanting to experience more of a local feel this place was perfect. Smaller and personal. The front desk gave us easy to understand directions and great ideas on where the better places to go. The property is very close to the bus line and so we were able to navigate easily without knowing much of the area because of how helpful everyone was. The restaurant was very helpful and great with our likes. My son likes hamburgers and they had the best ones. When he didn’t eat the tomato, the next time we got a hamburger he just didn’t put one on without us saying anything. The whole hotel was out to please. Very pleasant and the staff made this trip an enjoyable one. I would definitely love to go back and stay there. Personable and helpful and we could tell that they wanted us to be there and appreciated us. Very good feeling to support the smaller properties instead of the big resorts. I would recommend to anyone that wants to really experience Cancun. Extra thanks to the guys at the front desk for all their help and making our vacation great.
Stayed 4 nights in Nov 2021

4/10 Poor

C

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A roof over your head?
Zero hot water, next to zero chance of connecting to wifi, small hard beds. Room was clean and staff were good. One night would be OK if that was your only option. Restaurant was too expensive for what you got. Loud at night from pool and pool table.
Stayed 4 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had stay for a week. The price is fare. Looks clean
Stayed 7 nights in Oct 2021
Response from Sandra G. on Oct 27, 2021
Thank you for sharing these kind comments about us and for recommending our property. I am proud to read the team provided you the best service. We are grateful for your preference and we look forward to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The staff were friendly, helpful and efficient at their duties, the rooms and facilities within were fine and kept in clean working condition. The restaurant I used for a time but found it wanting in the menu and price,however as always the staff were friendly and helpful. I would certainly return for the value for money offered.
Stayed 15 nights in Jun 2021
Response from Sandra G. on Jul 7, 2021
Thank you for sharing these kind comments about us and for recommending our property. I am proud to read the team provided you the best service. We are grateful for your preference and we look forward to welcome you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very nice, great bargain for the money. The rooms and property are sanitized and clean. No Frills accommodations that met all my needs. Friendly helpful staff. There's a small Cafe Restaurant, pool, pool table and game area. Rooms have air conditioning
Stayed 1 night in May 2021
Response from Sandra G. on Jun 8, 2021
Thank you for sharing these kind comments about us and for recommending our property. I am proud to read the team provided you the best service. We are grateful for your preference and we look forward to welcome you again soon.

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well kept the hallways and rooms or smelly.the amenities are the most basic or none. The location is not close to anywhere interesting there aren't any close by things to do. There are no coffee makers no microwaves no refrigerators no cups one has to pay for hot water to make baby milk. However the staff are very helpful as usual in Mexico and they will go out of their way to try to make their guess happy with their limited capacity. Owner should reinvest some money into the property instead of just receiving and running the property down
Stayed 2 nights in Apr 2021
Response from Sandra G. on Apr 20, 2021
I sincerely apologize for every inconvenience you have mentioned in your review. I am proud to read the team provided you the best service. Please know that we work hard to improve all our services in order to make your stay as perfect and memorable as they can be. I hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made and hopefully change the thought about our property.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful . We loved our stay here and are planning to return soon . The food is great and prices are affordable too . It is close to main transportation by bus system , and taxi service right at the hotel and they tell you upfront and don’t change their prices depending your destination or time of day like other taxis at the tourist spots . I recommend trying the local restaurants in walking distance too , amazing people !
Stayed 6 nights in Mar 2021
Response from Sandra G. on Mar 30, 2021
Thank you for sharing these kind comments about us and recommending our property. I am proud to read the team provided you the best service. We are grateful for your preference and we look forward to welcome you again soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to place in Cancun
This is my go-to value hotel in Cancun, whenever I need to stayover. I live in Isla Mujeres and sometimes I arrive too late to take the ferry, or stay over for shopping or a special event. The rooms are clean, great protected parking inside the walls of the hotel, great customer service, friendly staff, very accomodating. And a lovely little restaurant where they bend over backwards to cater to your every need. Plus a nice claan pool for a leisurely dip
Stayed 1 night in Jan 2021
Response from Sandra G. on Jan 19, 2021
Thank you for sharing these kind comments about us and for recommending our property. I am proud to read the team provided you the best service. We are grateful for your preference and we look forward to welcome you again soon.