Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Great! Wonderful staff, comfortable room, and perfect location!
Comment from Hotel Management
Mar 17, 2015 by Ami W., Hotel Management
FIVE STARS - perfect! Thank you so much not only for choosing to stay with us, but also for taking the time to post. We appreciate the feedback and hope to see you again soon here in Cleveland. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Average

Posted Mar 14, 2015
Pros: The decor was pretty
Cons: Bathrooms
Location: Rock and roll hall of fame and quicken loan arena
The hotel was a great location for our stay. Our room was average. For the cost of this room I might have rated better if it was less expensive. Vey pricey for what we received
Comment from Hotel Management
Mar 17, 2015 by Ami W., Hotel Management
Hello Jon and thank you very much for staying, and of course for taking the time to post. We're terribly sorry to hear that your room was just average. That certainly isn't what we like to hear. Actually each of our 491 guest rooms are totally unique in size and layout. We hope that you'll visit again soon and experience a more positive stay. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Beautiful historic feel. Convenient location to arena.
Comment from Hotel Management
Mar 12, 2015 by Ami, Hotel Management
Hello and thank you very much for taking the time to post. We appreciate you staying with us as well as the four stars. Thank you once again and please visit again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canton, OH

Nice overall stay, very convenient location

Posted Mar 3, 2015
Pros: Location, Decor, Shower head, Room Cleanliness, Friendly Staff
Cons: Parking, Fan in Bathroom
Location: Tower City, Horseshoe Casino, and Quicken Loans Arena all accessible without stepping foot outdoors. Extremely convenient in the winter.
My Wife and I stayed here on a Thursday night. We took in a Cavs/Warriors game and hit up the Horseshoe Casino. Overall we enjoyed our experience. I will outline our Pro's and Con's in list form here. Pro's - EXTREMELY convenient location. The Horseshoe Casino, Tower City, and Quicken Loans Arena are not only within walking distance, but can be accessed without stepping foot outside. In the winter, this is especially nice. Not to mention, there are many other things to do in the area that are just a short walk away. - Very historic, elegant looking hotel. - Clean Rooms. Historic/Vintage styling, with modern amenities. It was a nice combination. - The worlds most powerful shower head. It was awesome. - Very Friendly Staff. We spoke with 3 separate staff throughout out stay for various reasons, and all 3 were very friendly and helpful. Cons - The Hotel has its own attached parking garage, which was crowded and difficult to navigate, very crammed. We lucked out after we had already given up and grabbed a spot at the very bottom level. As we were leaving a Valet told us we couldn't park there as it was Valet only (it was too late at that point, and he was nice,) but there were no signs that said that anywhere. But that parking garage is pretty bad. Not sure if there is anything they can do with it though. I'm sure they are stuck with limited space. Parking was $27 for the night. - Escalators didn't work. Not a big deal. - No fan in bathroom. I hate that.
Comment from Hotel Management
Mar 12, 2015 by Ami, Hotel Management
Hello Eric and thank you for taking the time to post. We appreciate such thorough feedback as yours as a way to assist future guests when planning their stays. Thanks once again and please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

John and Maurice at the bar are the best!

Posted Feb 23, 2015
Every time we are in Cleveland, we stay here and hit the beautiful bar. They are class acts!
Comment from Hotel Management
Mar 12, 2015 by Ami, Hotel Management
Hello Stephen and thank you so much for the glowing FIVE STARS!! We've passed your comments to our general manager as well. Thank you and please visit again soon!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mi

Walking distance to stadium

Posted Feb 17, 2015
Can walk indoors to casino and cavaliers stadium Very nice when it's winter time!
Comment from Hotel Management
Mar 6, 2015 by Ami, Hotel Management
Hello and thank you for visiting! We agree that the walkways via Terminal Tower are a wonderful convenience during these colder months!! Thanks very much for the feedback and we hope to see you again soon.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Harrisburg, PA

Nice Hotel

Posted Feb 9, 2015
Pros: Location was awesome !
Location: Big City You can do everything
Older hotel with small rooms Staff was awesome and hotel was very clean
Comment from Hotel Management
Mar 12, 2015 by Ami W., Hotel Management
Hello Bruce and thank you for posting. Actually each of our 491 guest rooms are completely unique in size and layout. We are sorry that you were disappointed on your last visit and we hope you'll visit again soon. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Conneaut, Oh

Great Hotel! Right in the middle of it all.

Posted Jan 29, 2015
Liked the fact it was close to everything. Great Restaurants, Clubs and Shopping.
Comment from Hotel Management
Mar 12, 2015 by Ami W., Hotel Management
Hello Tim and thank you so much for taking the time to post. We love seeing the glowing five stars. Please return again soon!
3 out of 5
by A verified traveler

Posted Jan 19, 2015
I only stayed for one night as a getaway with my fiance. We were disappointed in the size of the room. We felt this was a quite overpriced facility and were generally underwhelmed.
Comment from Hotel Management
Jan 21, 2015 by Ami, Hotel Management
Hello and thank you for taking the time to post. Underwhelmed is certainly not what we hope to hear from our guests. Please accept this formal apology on behalf of our entire team. We truly wish that your experience with us would have been different and hopefully you will in fact return again in the future. Thank you for choosing us, and for providing your feedback.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

One of my favorite hotels ever!

Posted Dec 26, 2014
Gorgeous, festive, old fashioned hotel. Could sit in the lobby for days. You feel like you're in a grand old NYC hotel. We never want to leave when we are there!
Comment from Hotel Management
Dec 30, 2014 by Ami, Hotel Management
Hello SG and THANK YOU for the wonderful, glowing five star review! We very much appreciate you staying and of course taking your time to post the review. We love hearing such wonderful compliments and please know that yes, we encourage our guests to enjoy the lobby court as long as they wish - we love it there as well. Many say the fountain is a wonderfully soothing sound. Thanks again and please visit us again soon. Happy New Year!