Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Cedar Rapids, IA

Old rooms nice staff

Posted Mar 26, 2015
Pros: Included breakfast is great and free, indoor swimming pool, 2 flat TVs in the rooms.
Cons: its notorious the need of remodelation ASAP. Bathroom smelled so bad, although its rooms have good space several things need a retouch at least.
Location: Good place for a short getaway in downtown Des Moines.
Old rooms but the staff make a great difference though.
Comment from Hotel Management
Mar 27, 2015 by Skip, Hotel Management
Dear Mayito - Thank you for your comments. We did actually have a complete renovation of the hotel from 2010 to 2012 renovating everything from top to bottom. Some guests do mistake the darker color scheme as being old, however, it truly is the design and color palette that was chosen for the hotel. We are very proud of the great condition we maintain and the extremely strong Housekeeping team that keeps the property in a very high state of cleanliness. Thank you again - We all hope to be of service to you in the future. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fancy hotel within walking distance of our venue.

Posted Mar 24, 2015
This hotel has a bit of class! Was a nice stay it was within walking distance of the venue we were attending and found some great restaurants along the way.
Comment from Hotel Management
Mar 27, 2015 by Skip, Hotel Management
Dear Guest - Thank you very much for staying with us - I greatly appreciate your business and hope to see you back soon! Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place.

Posted Mar 23, 2015
Great room, wonderful hot breakfast and close to downtown events.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2015
We specifically asked for a "feather" free room as my husband is allergic. When we checked in I asked if the room is "feather" free, she checked her computer screen and said yes it is. We did not have time to double the room before we had to leave for our conference. When we returned to our room we checked and it was in deed not "feather" free, in fact while checking feathers were flying everywhere. I called the front desk she apologized and said she would get someone right there. We waited 30 minutes and called back, spoke with someone else, she said "Well I called you earlier to check and didn't hear back so we assumed it was fine." (Well we had some where else to be, she called 2 hours after check in, we didn't rent a hotel room to just sit there and wait for them to call.) Anyway, she said she would send someone. 20 minutes later someone came, exchanged 2 pillows, said she was really busy and left. We were left with the feathers, we were finally able to go to bed 50 minutes later than we had wanted to since we had to stay up and take care of what should have been taken care of in the 1st place. I know mistakes happen, however it just seems like this could have been avoided or resolved more quickly.
Comment from Hotel Management
Mar 13, 2015 by Skip, Hotel Management
Dear Guest - Dear cater4fun1: Thank you very much for your feedback. I am sorry about the delay in having the feather pillows removed from your room and that the person checking you in did not have the correct information. I appreciate your business and hope that you will give us an opportunity in the future to serve you again. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK

Excellent location

Posted Feb 18, 2015
Cleanliness, location, staff, breakfast - all excellent!
Comment from Hotel Management
Mar 6, 2015 by Skip, Hotel Management
Dear Mac; Thank you very much for your review. I am glad you had a fantastic stay with us. We all look forward to your return. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Nice Stay!

Posted Feb 14, 2015
Pros: Breakfast was exceptionally good...much more than we are use to.
Cons: Weather outside....
Location: Downtown...close to arena...capital...etc.
Exceeded our expectations! Perfect stay after a great Fleetwood Mac Concert!
Comment from Hotel Management
Mar 6, 2015 by Skip, Hotel Management
Dear Charlie - I am glad you had a great stay after the concert that must have been awesome! Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2015
Our family really enjoyed our stay. Very friendly and helpful staff. The chef even made Mickey Mouse pancakes for my grandson. We will definitely stay here again.
Comment from Hotel Management
Jan 20, 2015 by Skip, Hotel Management
Dear Guest - Thank you for your kind comment - I am glad that we were able to make your grandson's breakfast experience memorable. Sincerely, Skip Hammerman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Dec 29, 2014
Have stayed at this hotel many times. There are other sometimes cheaper options but Embassy Suites always delivers a clean comfortable room. If only they would stop charging for Internet!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Central iowa

Posted Dec 29, 2014
Nice hotel. Food was good for breakfast. Pull out sofa in next room was not comfortable for our adult son but our king in the suite bedroom was great. Air was comfortable. Nice accommodations, overall.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2014 on Hotels.com