Ratings based on 1,743 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Need to follow up as promised!

Posted Mar 27, 2015
Pros: Aesthetically pleasing, goid location.
Cons: Customer service, they do not follow up and take care if things as promised. Happy hour us 2 hours make it 1 hour and use the money customer service
Location: Disney, shopping, orange grove.
Great facility but they did not follow up and take care of problems. Called 3 times to have the toilet and tub fixed and they did not get fixed until the toilet plugged and I asked to dread to a manager. We came back at 11 pm after being out all Dostoyevsky to find housekeeping left our door open, I called and they sent maintenance up but the said the couldn't fix it til morning. In the morning we made sure we pulled the door shut and made sure it looked and when we returned again our door was left open and it was not fixed!!! I spoke to the manager again and ge said he felt terrible and would credit us one night, which was not a big deal to me as I was frustrated that the py never follow up on what the they promise and room security was a big ball to drop!!! Well, it's been over a week since they said they would credit the one night and the still haven't. I even called and left a voicemail with the reservation manager and he has not called me back. The hotel management really needs to step up and follow up as promised as guests should not have to get frustrated like thus while in vacation, they need some customer service training!!! Oh, I also had to go down many of the times because the weren't picking up the phone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!!!

Posted Mar 25, 2015
the hotel was amazing!!! Breakfast was always delicious!!! Pizza was our favorite!!! Happy hour was the best!!! Loved the kids movies on the BIG screen every night!! The splash pad and pool were my sons favorites!!! Always met new friends everyday :). Planning to stay again soon!! Fitness room was stinky needs some updating
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, On

Hotel close to business conference

Posted Mar 22, 2015
- didn't recieve room that was originally booked Booked a poolside view but received a in hotel view - room did not get cleaned the first day, and got cleaned at 4pm the next day when I had already returned
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Mar 19, 2015
Easy to find and very helpful staff. Would stay again no problems at all.
1 out of 5
by A verified travelerfrom Duluth,Mn

Posted Mar 11, 2015
They tried running credit card three times for over a 1000.00 fraud protection from Chase Freedom notified me . Staff couldn't tell me why it was done. Not very happy with that. This was done at 1:45am at Embassy Suits
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Syracuse, NY

Posted Mar 11, 2015
Pros: Everything was great.
Location: We visited Disney World two days and Universal one day.
My wife and I had a wonderful time at Embassy Suites. Our room was great and very clean and upto date. This was our second stay at this hotel and we're glad we decided to stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would recommend

Posted Mar 9, 2015
Our stay was very nice. The only drawbacks were a bathroom door that you had to forcefully open and a very slow draining tub/bath. The staff was wonderful. We utilized the Disney shuttle for 2 days. The breakfast was nice. We only went to the reception once and enjoyed it. The location is ideal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the outle

Posted Mar 7, 2015
Great experience. Breakfast time was amazing! the omelette guys were very nice and they look happy working! The food was delicious!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 4, 2015
Pros: Location, pools, activities, etc..
Cons: More frequent cleaning at public areas
Location: Disney World, Universal Studios, Food locations, Water parks, etc..
I had a great experience. The only thing to improved is to do more frequent cleaning around public areas.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Great location

Posted Mar 4, 2015
The hotel was conviently located to both Disney and Universal. Hotel staff was very hospitable and attentive to our needs. Lots of fun activities for the kids at the hotel.