Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Service above all

Posted Feb 23, 2015
Right from arriving to the moment we left. Service was exceptional on all fronts. Gwen and David in the lounge were spectacular.
Comment from Hotel Management
Mar 12, 2015 by Director of Sales and Marketing, Hotel Management
Thank you for taking the time to share your feedback. It is truly appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view and excellent health/spa!

Posted Feb 18, 2015
Was as great as I expected to be, except the cleaniness.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
I am sorry that we did not meet your expectations. I have shared your review with the executive housekeeper and fitness centre maanager so that they may address your concerns with their teams.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lacombe ab

Excellent hotel.

Posted Feb 16, 2015
Stayed over for wine fest held at the shaw centre. Very close. Room was excellent. Staff was very friendly. Lots of old photos showing the history of the hotel. Parking was expensive. Valet is $44 per person per vehicle. Self park was $32 for the night. Bartenders in lounge were great. Very professional. Watch out for the ceasers. $14 each. But tasty. Will return and would highly recommend.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for sharing your review. It is very much appreciated. I have also shared your comment with our food and beverage director so that he can consider your feedback during his next pricing review and competitor comparisons.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatoon

Beautiful old word charm and service

Posted Feb 2, 2015
Location: We enjoyed the dinning, the lounges, the relaxing atmosphere and the pool/sauna/spa facilities.
This is a beautiful hotel in the theme of these types of properties. Building, rooms and amenities were beautiful and the service was from an by-gone era. If you want to relax, slow down and be surrounded by elegant comfort and service, this is your place.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Your experience is exactly what our guests should enjoy each and every time they choose us. Thank you for sharing and I hope that we will be able to welcome you to the property again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatchewan

Beautiful hotel, very grand, amazing place to stay

Posted Feb 2, 2015
Pros: We loved everything about this hotel!
Cons: We can't think of any way this hotel could be improved-- it's terrific!
Location: There are many cultural centres nearby, such as museums , galleries and restaurants.
The service at the beautiful Hotel Macdonald was just great-- from the smiling doormen to the very helpful staff at the front desk to the restaurant staff, everyone was so helpful and kind. The hotel is just stunning-- very beautiful. Our room was lovely, with a view of the river valley. The room was so clean, and the bed was like sleeping on a cloud. We would recommend this amazing hotel in a minute!
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for the wonderful comments and for taking the time to share them. I have shared your review with the team at the hotel as I know they will appreciate that their efforts do not go unnoticed. Thank you for your business and I hope that we will be able to host you again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Downtown Edmonton Hotel

Posted Jan 28, 2015
Pros: Nice workout facilities, central location close to LRT.
Cons: but the TV over the treadmill didn't work
Staff was excellent and went the extra mile to make me feel comfortable.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for staying with us. It is sincerely appreciated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Nice hotel right downtown

Posted Jan 27, 2015
If you drive a hybrid valet parking is free. That's awesome. :).
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
I was pleased to read that you were able to take advantage of this green stay perk. Thank you for your business and I hope that you will stay with us again the next time you are in Edmonton's downtown core.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible staff!!!!

Posted Jan 26, 2015
Upon entering the Fairmont we were greeted by the hotels dog who is an absolute cutie! The staff were more than accommodating and extremely attentive to our needs. Throughout our stay we had such a great experience and excellent customer service from their friendly staff. A fantastic stay!!!
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
It is always a pleasure reading about arrival experiences such as yours as they are truly what we are aiming for. I was also pleased to read that we hit the mark during other points in your stay and I will be sure to pass your comments a long to the team. Thank you for staying with us. It is our pleasure to host you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom GP, AB

Nice hotel downtown

Posted Jan 19, 2015
Was great but expensive parking and I can't believe I was charged for Wi Fi! That is unheard of!
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for sharing your comments. Please note that if you sign up for Fairmont Presidents Club (Free of charge) then you also recieve complimentary Wifi for future stays. Finally, while I understand that parking can seem expensive, it is comparable to other downtown hotels within the core.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Elegant

Posted Jan 5, 2015
Great experience. Would stay here again. Loved the decor and location
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for taking the time to share your comments and for the five star rating. I hope that we will be able to welcome you to the hotel again soon.