Ratings based on 2,051 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom toronto

Fake fairmont

Posted Mar 23, 2015
Do not stay here...this hotel is like the person who farts at the dinner table. The Chateau Frontenac is a real fairmont. This one is pure ew.
Comment from Hotel Management
Mar 25, 2015 by Manager, Hotel Management
Dear Abdullah - We're deeply sorry and most concerned by your feedback. Even though we don't have the specific details of your visit, we do apologize for not providing you with the hotel stay you anticipated. The team always strives to offer the best experience to our guests and we're sorry your stay fell short of your expectations. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Close to all the right spot

Posted Mar 22, 2015
It was a excellent experience for a single father and daughter trip the two of us enjoyed great upscale restaurants a tour of old Montreal AND access to grand station for a train for arrival and departure was great. A do not miss would be the Biodome...A phenomenal experience.
Comment from Hotel Management
Mar 25, 2015 by Manager, Hotel Management
Dear Frank - We're so glad to hear we contributed in making this visit to Montreal a very pleasant one for you and your daughter. We all look forward to your next stay at one of our properties! Warmest regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Convenient to everything in Ville-Marie.

Posted Mar 21, 2015
Incredibly positive experience. Great for a Habs game, or downtown museums and attractions.
Comment from Hotel Management
Mar 25, 2015 by Manager, Hotel Management
Dear Jack - We're delighted to hear your recent stay with us was a most positive experience mostly due to the convenient location of the hotel. Should you visit Canada in the near future, we certainly hope to see you again. Best regards.
5 out of 5
Recommended
for Families
by A verified traveler

great location

Posted Mar 21, 2015
Pros: Location, nice workout room.
Cons: Only one mat in workout room. could have used another.
easy distance from train to University of Mcgill, especially when dealing with luggage.
Comment from Hotel Management
Mar 22, 2015 by Manager, Hotel Management
Dear Guest - We're glad you enjoyed the convenient location of the hotel and look forward to welcoming you back in a not-too-distant future. Best regards.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel, very central and convenient

Posted Mar 18, 2015
Pros: Very central, Service was generally very good.
Location: in the heart of downtown close to all amenities.
My room, which had a queen bed, was very small but comfortable. It seemed like booking through expedia gave me a second class experience (no newpaper in the morning, no one asked if I was a Fairmont member which entitles me to free wifi and other rewards... my membership was overlooked... Fairmont also offers Aeroplan points... not asked if I am a member) not sure if Expedia can do more to integrate? or if the Hotel needs to make fewer assumptions at check in and ask about loyalty point program memberships
3 out of 5
by A verified travelerfrom british columbia

Good location

Posted Mar 16, 2015
Pros: Location
Cons: Quality of guest room, needs renovated. Bed linens need replaced.
Location: Good half hour walk to old Montreal, close to shopping but mostly chain stores so not so interesting.
Room small, linens very thin, bathroom very old, no room for toiletries in bathroom. Reception area of Hotel gives a different impression compared to guest rooms. Yet the location was decent. Usually stay at the Fairmont in Vancouver, this hotel does not compare in quality to Vancouver.
Comment from Hotel Management
Mar 17, 2015 by Manager, Hotel Management
Dear Den - We appreciate your candid feedback regarding our guest rooms. We're very sorry for not providing you a similar experience to what you are accustomed to in Vancouver. Please know we're currently working on an important renovation plan and the guest rooms will be entirely redesigned. With that said, we still hope you will visit us again at one of our many properties. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montmagny

Près du centre bell

Posted Mar 15, 2015
Pros: la tranquillité dans les chambres
Cons: on se sent obligé au service de valet (devrait être sur demande seulement)
Location: spectacles au centre bell
Très bel hôtel ! Dommage pour le stationnement Très payant !
3 out of 5
by A verified travelerfrom boston, MA

ok hotel

Posted Mar 15, 2015
The hotel is definitely aged and the price is high given the amenities. Beware this hotel charges extra for everything, including parking, Internet, and even local calls.I don't think they've left the olden days.
Comment from Hotel Management
Mar 17, 2015 by Manager, Hotel Management
Dear Andrew - We're deeply sorry to hear we didn't entirely meet your expectations on your recent stay. As a city centre hotel, there is indeed a charge for parking and we're sorry for any miscommunication in that regard. Furthermore, we apologize for not providing you with all the information pertaining to the different internet options. We have recently added an internet brochure in guest rooms indicating the said options. With that said, we still hope to have an opportunity to welcome you again to one of our properties. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
Localité fabuleuse au centre ville. Les chambres pourrait être actualise et modernise. Service excellent
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee

Location and convinience

Posted Mar 13, 2015
Pros: Location and service
Cons: The problems that are here cannot be fixed as they are structural.Noise level is too high, interroom noise is high, doors bang all the time.
Location: Everything is nearby.
This is the most convinient location particularly during the winter times.The hotel sits above central station and you have access to the underground shopping and all other transportation including trains, local trains. During the cold and snowy winter months this comes very handy and reduces elements problems.
Comment from Hotel Management
Mar 17, 2015 by Manager, Hotel Management
Dear intrepid travel - Thank you for your visit and for your positive feedback about the convenient location of the hotel, especially in the winter months. We do hope you will visit us again in the near future. Best regards.