We stayed at this hotel because we had an event there that evening. We are local, but thought it would be nice to be able to be on sight.
It was a very challenging night. I think the hotel took on more than it could handle. There was a huge gala, weddings, and proms there that evening and multiple people there for an event at the adjacent convention center. The hotel either wasn't prepared for the number of guests or hadn't properly staffed up to handle the volume of people. Check in was at 4 pm and we didn't get into our room until after 6 (our event started at 5:30 and we weren't ready so we were an hour and a half late by the time we got to the charity dinner). When we finally got to speak to a manager (who was nowhere to be found during this whole time), and after being told our room would be ready ASAP, we found out that our room wouldn't be ready until 8pm because of a deal they have with Delta to hold rooms that late for flights. Had we not raised the issue and just continued to wait patiently in the lobby, they wouldn't have said anything to us and we would have been hours late to our event. Overall poor management of the check in process and communication. Had we known we couldn't get into our room at 4, we would have gotten ready at home and then gone to the event. They really messed up on all fronts for us and I doubt I will ever stay there again.