Hi Lilia - We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of accessibility and comfort for all our guests, especially seniors. Please know that we do have step stools available upon request, and some of our rooms feature lower beds and shower tubs for easier access. We apologize for any inconvenience and hope you will consider giving us another chance in the future. Please feel free contact us if you ever have any specific requests or if there is anything else we can do to improve your experience. We truly do thank you for staying with us and hope to welcome you back with a much better stay!

Thank you for your review! We're sorry to hear about the inconvenience with the blinds. While we're unable to change the shutters, we do have rooms available that are darker and may better suit your preferences. We have updated your profile notes to ensure that we assign you a room that meets your needs for your next travels. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future. We are extremely happy to hear that overall Havana was a great place! Thank you for choosing to stay with us!

Thank you for your kind words! We're thrilled to hear that you had such a wonderful experience with us. We sure do love to welcome our guests with open arms! It's great to know that our space and staff exceeded your expectations. We look forward to welcoming you back for another stay soon!

Hi Nicole - Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you appreciated the charm of our historic property and the comfort of your room, despite some areas showing signs of age. We apologize for any inconvenience caused by the room's lack of certain amenities, and we appreciate your understanding. Your comments regarding the room's furnishings and amenities are duly noted, and we will review them with our team to see where improvements can be made. Although we do not have coffee makers in the room, we do hope you were able to enjoy some complimentary coffee we have served in the lobby from 6:30 - 11 AM. I, myself always need to start my day with a good cup of Joe! We are glad to hear that our location was convenient for your visit to the Tobin Center and that you are considering returning in the future. We hope to have the opportunity to welcome you back and provide you with an even better experience next time. If there is anything specific you would like us to address or if you have any further feedback, please do not hesitate to let us know.

Hi Jennifer! We are beyond happy to hear that you had an amazing time at Havana with your 5 star rating! We truly hope to continue welcoming you back, creating many more memories with you! Until next time!

Thank you for your wonderful review! We're thrilled to hear that you enjoyed the unique character of our hotel. We can't wait to welcome you back for another memorable stay! If you need anything in the meantime, please don't hesitate to reach out.

Thank you so much for your positive review! We're thrilled to hear that you loved your stay with us and that our staff and cleanliness met your expectations. We hope to welcome you back again soon for another great experience!

Hello Claudia, thank you for taking the time to review your stay with us! We're pleased to see that you had a positive experience. We would love to hear more about your stay so we can make any necessary improvements and hopefully change your 4-star rating to a 5-star rating! We truly hope to see you again!

Thank you for sharing your experience with us! We're delighted to hear that you found our property beautiful and enjoyed a peaceful stay. We appreciate your feedback regarding the bathrooms and amenities. Your comfort is important to us, and we'll certainly take your comments into consideration for future improvements. We're also sorry to hear that you didn't feel as welcomed as you'd hoped. Our team aims to provide friendly and attentive service to all guests, and we apologize if we fell short in this instance. We understand that traveling solo can sometimes feel isolating, and we'll strive to make all our guests feel more connected and cared for during their stay. We hope you'll give us another chance in the future to provide you with the warm and welcoming experience you deserve.

Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us! It's great to know that our staff and the atmosphere made your stay enjoyable. We look forward to welcoming you back for another wonderful stay in the future!

We're truly grateful for your feedback! Thank you for recognizing our property as excellent. It's our goal to provide a top-notch experience for our guests, and we're thrilled to hear that we've succeeded. We hope to have the pleasure of welcoming you back for another excellent stay in the future!

Thank you so much for your warm review and your kind words about our staff; they work hard to ensure every guest feels welcome and taken care of. We hope to welcome you back soon for another wonderful stay!

It warms our hearts to know that you and your fur baby felt welcome with the dog bed and bowls awaiting your arrival. We take pride in our unique style and ambiance, and we're glad you enjoyed it too. Your kind words mean the world to us, and we look forward to welcoming you and your furry companion back for another memorable stay!

Thank you for your feedback and for choosing to stay with us! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that fifth star next time, please let us know. We appreciate your input and hope to welcome you back for an even better stay in the future!

Thank you for your feedback, Jackie! We're glad to hear that you had a good stay overall. We're always looking for ways to improve, so if there's anything specific you'd like to share with us to make your experience even better next time, please feel free to reach out. We hope to have the opportunity to welcome you back and provide you with a five-star experience!

We're thrilled you found our place easy-going and charming! Thanks for the lovely review, and we hope to welcome you back soon!

Hi Michael! This brings us great joy knowing you had an amazing time with us! We can't wait to welcome you back for an even better stay!

Hi Pamela - Thanks for choosing us! We'll strive to make it a perfect 10 on your next visit. Hope to see you again soon!

Delighted you enjoyed your stay at our historic gem! Sounds like you had a blast exploring Ocho and getting treated to Travis' top-notch cocktails. Thanks for letting us be part of your memorable experience at Hotel Havana!

Hi Colin, Sounds like you had a blast! Downtown SA is full of charm. Thanks for choosing us for your staycation!

Hi Memorie - we are beyond thrilled to know that you had a wonderful stay with us and look forward to hosting you again soon!

Hi Jerry, thank you for the kind words! We're thrilled to hear you enjoyed our beautiful building, convenient parking, and the distinct decor that adds to the experience. Providing exceptional service and amenities is what we strive for, and we're delighted that you appreciated them. We look forward to welcoming you back for another memorable stay!

Thank you Graydon for your review! We are glad to hear you found our location a great spot and enjoyed the atmosphere. We hope to see you again soon, and make your stay more memorable!

Hi William! Thank you for taking the time to write a review about us! We are so thrilled you chose Havana or your stay in San Antonio! Looking forward to hosting you again!

Hi Reid, Thank you for rating your stay with us. We appreciate your feedback and would love to hear more about your experience. Our goal is to provide a 10/10 experience for all our guests, so please feel free to reach out to us with any suggestions or areas where we can improve. We would welcome the opportunity to make your stay even better.

Thank you Sophia for taking the time to review our hotel! We are so happy to hear you enjoyed your visit! We can't wait to welcome you and your doggie back for an even better stay!

Woo! We are thrilled to hear you had an amazing time at Havana and looking forward to seeing you again!

Thank you for taking the time to leave a review! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon to earn that fifth star next time, please let us know. We're always looking for ways to enhance our guests experiences. We hope to see you another time with an even more enjoyable time!

Hi Deborah, we are happy to hear you had a great stay at Hotel Havana! We hope to continue making your stays more memorable for you!

Hi Ismael, it brings us joy knowing that you had a wonderful experience with us! We look forward to seeing you again!

Hi Christine - thank you for taking the time to rate your stay! It brings us immense joy that you had a great experience. We hope to see you again soon!

Hi William! It is so great to hear that you had an amazing stay with us! We look forward to consistently enhancing and improving your future visits for an even more enjoyable time!

Hi Debra, Thank you for your kind rating! We are thrilled you chose Havana and had an amazing experience. We look forward to hosting you again!

Hi John! It warms our hearts to know that we are one of your favorite hotels! Being situated right above the riverwalk adds an extra touch of magic. We're delighted that our rooms resonated with you. Thank you for making us a part of your favorites, and we can't wait to welcome you back for another memorable stay!

Hi Joe - thank you for taking the time to share your experience with us. We truly appreciate your feedback and regret that certain aspects of your stay did not meet your expectations. We understand the importance of late-night dining options, and while our restaurant closes at 10 PM, our front desk team is always available to assist in finding nearby options that may be open later. Regarding limited amenities, we offer complimentary lobby coffee from 6:30 AM to 11 AM. Once our restaurant reopens, we're delighted to arrange room service for a pot of coffee to be sent to your room. While snacks aren't available in the lobby, our rooms have fully stocked Smeg fridges with a variety of snacks and beverages for purchase. Additionally, complimentary water is available 24/7 in our library room. I understand the oversight, and we will review how to better communicate these options to our guest. We appreciate your insights, and your feedback helps us in our continuous efforts to enhance the guest experience. If your travels bring you back to the area, we would love the opportunity to provide you with a more enjoyable stay.

Hi Dianna - We're absolutely thrilled with your perfect 10 out of 10 rating! It brings us immense joy to know that Havana holds a special place in your heart. We look forward to consistently making your stays worthwhile!

Thank you for appreciating the beauty of our place! We understand that the historical charm of our old building may result in some sounds and, while it may not be suitable for every guest, we believe it contributes to the unique experience we offer. We appreciate your feedback and if you have specific needs or preferences, please feel free to reach out, and we'll do our best to accommodate. We hope to see you again!

Hi Christopher - thank you for kind rating! We hope to welcome you back soon!

Thank you for taking the time to rate our Hotel, Graham! We are so happy to see that you enjoyed your stay with us! We look forward to seeing you again!

We're delighted that you found Hotel Havana charming. It's a joy for us to work in this beautiful gem, engaging with our guests to ensure they have a pleasant stay. Your kind words mean a lot to our team, and we eagerly anticipate hosting you again!

Thrilled to hear your "quick trip" turned out to be the best! We totally get the hesitation with the hotel's age, but it seems like it added some extra charm to your family staycation. Finding that balance between kid time and a bit of "us" time can be tricky, but we're stoked it worked out perfectly for you. Cheers to the perfect location and creating wonderful memories! We can't wait to welcome you back for another round of good times.

Thank you for the perfect 10 out of 10 rating! Your support means the world to us. If you ever have any specific feedback or suggestions to share in the future, we're all ears. We look forward to the pleasure of hosting you again.

Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that our staff contributed to making your stay amazing, and the sandalwood scent in the lobby created a welcoming atmosphere for you. It warms our hearts to know that you enjoyed the beauty of our outdoor balconies, especially during the full moon and lunar eclipse. Our team takes pride in providing a cozy room and a comfortable bed, ensuring a restful stay. We're also thrilled that you had a delightful brunch experience at Ocho—our team will be pleased to hear your positive feedback. We appreciate your kind words about our location, and we can't wait to welcome you back for another great trip. If there's anything specific, you'd like to experience on your next visit, please feel free to let us know. Safe travels, and we look forward to hosting you again!

Thanks a bunch for the stellar rating. We're thrilled to know you had a fantastic experience. We can't wait to welcome you back for another round of greatness.

Thank you so much for your lovely review! We're thrilled that you found our hotel beautiful and full of charm. Our team is delighted to be described as wonderfully friendly—it's the highest compliment we could receive. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We hope to welcome you back soon for another delightful experience.

Thank you for sharing your positive experience! We're delighted to hear that you loved your room and that our efforts to maintain cleanliness in the bathroom met your expectations. Our team takes great pride in keeping our older hotel in excellent condition, and we're happy that it contributed to a comfortable and enjoyable stay for you. If there's anything else you loved or if you have any suggestions, feel free to share. We can't wait to welcome you back for another great stay!