Ratings based on 2,867 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentuckty

Comfortable Business Trip

Posted Mar 24, 2015
Location: Close to the Riverwalk and downtown restaurants.
I recently spent 2 nights in San Antonio at the Valencia. The hotel was a perfect spot to not only get to the places I needed to for business but allowed me to easily enjoy the Riverwalk as well. The hotel is different in a good way and the staff took care of all of my requests. I would stay there again given the opportunity.
2 out of 5
by A verified traveler

slow bad service

Posted Mar 24, 2015
Pros: very little
Cons: staff needs to passionate
Location: near river walk good location
My bathroom light fixture was broke reported it straight away - day and half to fix- and it broke after first use waited 15 min in hotel restaurant that had very few diners in it ; i finally walked out.
3 out of 5
by A verified travelerfrom kansas

Posted Mar 23, 2015
was nice hotel and good location but too expensive for what you get. $35 per day for parking, $30 per plate for breakfast, wifi was restricted to one device per day, no pool, no hair dryer in the room. Nice fitness room though and right on the river walk. Was a neat hotel but over priced.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Posted Mar 23, 2015
Pros: We liked the location on the river - quiet at night and a short walk to the night life.
Cons: Staff could be friendlier
We came in at 2:00 and our room was not ready. They said it would be 10 minutes. We waited in the lobby and went back up 15 minutes later....it still was not ready and said it would be a couple more minutes. We asked that they come get us when the room was ready. 40 minutes later I finally went to the desk and they handed me the key.....they never came and got us and it took them an hour after we got there to have our room ready. Our room however was very nice. The bed was comfortable and it was well maintained during our stay. The staff however, was not very personable except for one of the doormen (I didn't get his name) who was very pleasant. Every time we spoke to someone it was as if we were bothering them.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio Texas

Hotel was very nice

Posted Mar 18, 2015
Thoroughly enjoyed our stay . We were treated very well and the room was very nice. Would defiantly stay here again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Great Hotel right on the Riverwalk in San Antonio.

Posted Mar 18, 2015
This hotel was beautiful and in a fantastic location to immediately access the Riverwalk, and within minutes (via local trolley) to many local attractions. Located immediatley below the hotel on the Riverwalk is a fantastic restaurant featuring mexican food and awesome quacamole made at your table.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Philadelphia, PA

Located on Riverwalk... very Romantic

Posted Mar 18, 2015
Pros: Location
Cons: Outside bell and valet staff. Complained about the weight of our bags and weren't very helpful unless you accepted the valet parking.
Location: You can grab a river taxi at the hotel to see many events, museums, restaurants, and shows. Super convenient.
Though the bar needs many more stools, the bartenders and selection of top shelf drinks was great.
3 out of 5
by A verified travelerfrom Houston

Spring Break but not the hotel's fault.

Posted Mar 17, 2015
Pros: The decor of the public spaces was interesting. It was on the Riverwalk. The bellows and valet staff were superb.
Cons: The mattresses need to be replaced with comfortable ones. Room service food could easily be improved.
Location: The location was excellent and of course, on the Riverwalk there is no end of restaurants, live music, etc .
The room was adequate though smallish. The mattress was like sleeping on a hard pallet of hay. Difficult to get the room temperature maintained. Bathroom vent didn't work. Room service was quick but food was in no way exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Great find! Tremendously chic, warm and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in walking distance many attractions

Posted Mar 14, 2015
Great hotel property. Located in easy walking distance to the Majestic Theater, Riverwalk, Alamo Plaza, and excellent restaurants. Would definitely stay here on return visits to San Antonio.