Breakfast, lunch and dinner served

Reviews of The Guild Hotel, San Diego, A Tribute Portfolio Hotel by Marriott

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 410 reviews" "
Rating 8 - Good. 70 out of 410 reviews" "
Rating 6 - Okay. 33 out of 410 reviews" "
Rating 4 - Poor. 16 out of 410 reviews" "
Rating 2 - Terrible. 19 out of 410 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Amenities, property conditions & facilities
The staff were all really nice and helpful. The room was very clean and provided a lot of courtesy water. The bar had good variety of drinks. Great value for the money, I'd stay there again.
Stayed 1 night in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 19, 2024
Hello Caroline. Thank you so much for taking the time to share the wonderful feedback about your time here at The Guild Hotel. We are glad to read that you had a comfortable and refreshing stay and that our team took great care of you. We truly thank you for choosing to stay with us and cannot wait to welcome you back again soon.

8/10 Good

Jeremie

Stayed 2 nights in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 19, 2024
Dear Jeremie. Thank you so much for sharing the amazing feedback about your stay with us here at The Guild Hotel. We are so happy to see that you enjoyed your stay and hope to welcome you back again soon. Thank you again!

10/10 Excellent

Harshjit, STOCKTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay! Great property.
Stayed 1 night in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 14, 2024
Dear Harshjit. Thank you for taking the time to share the amazing feedback about your stay with us here at The Guild. We are very happy to read that you felt comfortable and enjoyed your stay. Please visit us again next time your travels take you to San Diego.

10/10 Excellent

Tori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful! It was clean and tidy and decorated very well. The hotel was has amazing staff that are very kind. Overall the stay was perfect!
Stayed 1 night in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 14, 2024
Thank you so much for the wonderful feedback, Lori. We are thrilled to hear that you thoroughly enjoyed your stay. We cannot wait to see you back again soon.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will be coming back!! Love it here! And ww'll be recommending to others as well! Leslie at check-in is so nice! And helpful 😃 As well the tall blonde female serving at the bar sorry didn't get her name but very nice !
Stayed 1 night in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 19, 2024
Thank you so much, Pamela! Your amazing feedback has been share with the entire Guild team and it has made our day. We are thrilled to see that you enjoyed your time here and that Leslie at the Front Desk and Sydney at the bar were exceptionally helpful. We cannot wait to welcome you back soon. Thank you for being our guest.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel Experience on our Adventure. Excellent Staff and property!
Stayed 1 night in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 14, 2024
Dear William. Thank you so much for sharing the incredible review about your stay with us at The Guild Hotel. We are so happy to read that you had a great experience and that you felt taken care of. Thank you for being our guest.

10/10 Excellent

Daniel, Spanaway

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Toms Juhnevics, Director of Operations on Apr 7, 2024
Thank you for sharing the wonderful feedback, Daniel. We're thrilled to see that you thoroughly enjoyed your stay with us here at The Guild and hope to welcome you back again soon. Thank you for being our guest!

8/10 Good

karen, Saline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. The rooms are perfect. when you make a reservation be sure that you understand that it’s extra for parking and there is an extra $37 per day fee which gives you a $35 food credit. We were at the hotel with children and had no intentions of eating there. It was frustrating to know that we had to “use up“ our $35.
Stayed 2 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Apr 5, 2024
Hello Karen. Thank you so much for sharing the wonderful review about your stay at The Guild. We truly appreciate you choosing to stay with us and are thrilled to hear that for the most part you had a lovely stay. Please accept our apologies for not providing enough opportunities to utilize the F&B credit that comes with the Destination Amenity Fee. We hope this won't deter you from choosing to stay with us in the future. Once again, thank you so much for being our guest.

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great location!
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Apr 1, 2024
Hello Caroline. Thank you so much for sharing the kind feedback about your stay with us at The Guild. We so happy to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Jvyen kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very kind and friendly. The rooms are absolutely fantastic and the stay was very relaxing. Would do again!!
Stayed 5 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 31, 2024
Good Morning Jvyen kai! We are so thrilled to see that your enjoyed your stay with us and that you felt taken care of by our staff. We cannot wait to welcome you back soon. Thank you so much for being our guest.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were clean and modern. Restaurant was a bit overpriced for what it is, but the food was good. It was nice to easily connect to Netflix in the rooms. Rooms were small, had to request a coffee machine and mini fridge, but they did bring it up right away. Coffee keurig in rooms is lacking for a 4 star hotel.
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 30, 2024
Hello Jennifer. Thank you so much for taking the time to share the great and detailed feedback about your stay here at The Guild Hotel. While we are thrilled to see that for the most part you had a wonderful experience, we do apologize about the fact that our in-room coffee offerings and that our F&B pricing didn't live up to the expectations. We will work on learning and improving upon your honest feedback. Thank you once again for being our guest and we cannot wait to see you back soon.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, my husband and I loved the old feel and architecture that felt so unique and special to stay in.
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 30, 2024
Dear Natalie. We are so thrilled to read your kind comments and are happy to hear that you enjoyed your stay. We are very proud of our building and the history it carries; more importantly, we are glad that the hotel's design and the building's architecture resonated with you as well. Thank you so much for being our guest and we hope you'll visit us again next time your trip takes you to San Diego.

4/10 Poor

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service was good when I got there. But i didn’t expect the room to be as small as it was. Also , don’t pay for valet parking .. for 50 dollars you’d expect great service but waiting 30 mins for your car to be pulled up isn’t right.
Stayed 2 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 30, 2024
Dear Michael. Thank you very much for taking the time to share the honest feedback about your experience at The Guild. We are so sorry to hear that the experience fell short on your expectations. We truly apologize for your room lacking the space to feel truly comfortable and, equally importantly, please accept our apologies for the delays in valet service during your time here. Feedback, such as yours, help us improve and grow, and we sincerely appreciate it. Thank you for being our guest and we hope to have an opportunity to welcome you again in the future.

6/10 Okay

Corina

Traveled with family
Liked: Staff & service, amenities
There was a buzzing noise coming from the bathroom the whole time. Difficult to fall asleep with that going on. Also parking situation is horrible, the hotel themselves do not have parking so you have to park in a parking garage behind and it’s 25 a night.
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 30, 2024
Hello Corina. We truly appreciate the honest feedback about your time here at The Guild Hotel. Please accept our sincerest apologies for the buzzing noise you noticed in your room and the lack of comfort it caused. Moreover, we're very sorry to her that you found our parking offerings inconvenient. Your comments have been shared with the rest of The Guild team to help find ways in how we can perfect our service and offerings. We are deeply thankful that you chose to stay with us and hope you will visit again soon. Thank you!

10/10 Excellent

Deziree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Apr 19, 2024
Thank you so much for sharing the wonderful feedback, Deziree. We are thrilled to see that you enjoyed your stay and hope to see you again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little boutique property: great bar and service. Tiny (but nice) rooms. Music was playing in the courtyard until at least 11PM.
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 29, 2024
Dear William. Thank you so much for taking the time to share the wonderful feedback about your stay with us here at The Guild. We are so happy to read that you enjoyed your visit and hope to see you again soon. Please accept our apologies for the courtyard music and the inconvenience that it caused. We will reassess the timing and volume of it to minimize negative impact going forward. Thank you again for being our guest!

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bar was great!
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 29, 2024
Thank you so much for the amazing feedback, Daniel. We're thrilled to read that you enjoyed our bar during your stay. Your comments have been shared with the entire bar team and it has made their day. Thank you for being our guest and we sincerely hope to welcome you back again soon.

6/10 Okay

Taylor

Stayed 5 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Apr 19, 2024
Dear Taylor. Thank you so much for sharing the honest feedback about your stay at The Guild Hotel. We're sad to see that your experience did not exceed your expectations, but we truly hope that you will consider giving us the opportunity to wow you next time you travel to San Diego. Thank you for being our guest.

10/10 Excellent

Kelly, CINCINNATI

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Enjoyed a great stay here and the restaurants on-site. Will be back
Stayed 2 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 24, 2024
Dear Kelly. Thank you so much for sharing the amazing feedback. We are so happy to see that you enjoyed your stay with us and we already cannot wait to welcome you back! Thank you so much for being our guest.

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Apr 9, 2024
Thank you so much for taking the time to share the kind feedback about your stay, Maria! We truly appreciate your choice to stay with us here at The Guild and hope that you will visit again soon.

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! If you like boutique hotels, this is perfect. Simple, elegant, and historic. Plus the staff was amazing.
Stayed 3 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 18, 2024
Hello Lawrence. Thank you so much for taking the time to share the kind feedback. We are thrilled to see that you enjoyed your time with us and thank you for the wonderful compliments. We cannot wait to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Toms Juhnevics, Director of Operations on Mar 18, 2024
Thank you so much for sharing the wonderful feedback, Jessica. We are thrilled to see that you enjoyed your stay with us and cannot wait to welcome you back again soon.

6/10 Okay

Myeka, Zachary

Business traveler
I had an issue when I got to this property with the $35 per day destination fee. I was not happy about staying at this property because I did not get to use the amenities that was supposed to be covered by this destination fee. The museum was closed on Wed so I could not go at all my trip was only two nights and also the $35 was told to me as included as a VIP member with Expedia but in the end a Manager Kay was able to fix everything for me and I ended up having a good stay after she got involved I was feeling overwhelmed at first and when I first arrived I met Juan he took my bag to my room and also was very friendly as this was my first time in San Diego. He gave me some tips for paid parking as well as when to park on the street after parking meter curfew. this was very helpful for me. Also, I met Laila who was a big help to me she gave me some areas to look into next trip and also some places to visit when I return. she really took a big weight off of my shoulders and her attitude was very empathetic she showed genuine concern about how I was feeling about where I could consider staying on my future trips. Thank you all for helping me.
Stayed 2 nights in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 15, 2024
Dear Myeka. Thank you so much for sharing the wonderful and detailed feedback about your stay with us here at The Guild Hotel. We are so thrilled to hear that Kay and Juan was able to turn your experience around and make it better. Please accept our apologies for some of the Destination Amenity fee benefits not being available during your time with us, but thank you very much for being our guest and we cannot wait to see you again soon.

2/10 Terrible

Austin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Meh
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 5, 2024
Hello Austin. Please accept our apologies for falling short on your expectations and failing to impress you on all fronts. Thank you for choosing to stay with us and we sincerely do hope to earn your business in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! Great place!
Stayed 2 nights in Mar 2024
Response from The Guild Team on Mar 4, 2024
Good Day Michelle, Thank you for the 5-star review of your experience. Our friendly team is delighted you loved our modern historic property. We can't wait for your next visit!

8/10 Good

mayola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Toms Juhnevics, Director of Operations on Mar 3, 2024
Dear Mayola. Thank you so much for sharing the wonderful feedback about your stay at The Guild. We are thrilled to hear that you took full advantage of our great location. We hope you will visit again next time your travel takes you to San Diego.

6/10 Okay

Alexandra

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 3, 2024
Dear Alexandra. Please accept my sincerest apologies for not exceeding your expectations during your stay with us. We humbly try and care to ensure your stay is as comfortable as possible and I'm so sorry we fell short on that. Thank you so much for being our guest and we hope you will visit again soon.

10/10 Excellent

Harshjit, STOCKTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property which has a lot of character. The rooms are well appointed and clean. Staff is excellent. Enjoyed amenities it has to offer. It competes with Pendry in my view and is way easy on the wallet!
Stayed 1 night in Mar 2024
Response from Toms Juhnevics, Director of Operations on Mar 3, 2024
Hello Harshjit. Thank you so much for taking the time to share the amazing feedback. We are thrilled to hear that you enjoyed the hotel and that you felt taken care of. We hope that you will visit us again very soon. Thank you so much!

10/10 Excellent

Shilaben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and efficient. I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Toms Juhnevics, Director of Operations on Mar 3, 2024
Thank you so much, Shilaben. Your kind comments have been shared with the entire Guild team and it made everyone's day. Thank you so much for being our guest and we hope to welcome you back again soon.

10/10 Excellent

Kayleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and the staff were extremely helpful and nice. They have a restaurant inside the building which was great for our first night there. We booked on of the underground rooms, which was perfect and private. We would love to stay here again!
Stayed 1 night in Feb 2024
Response from Toms Juhnevics, Director of Operations on Mar 3, 2024
Hello Kayleigh. Thank you so much for the wonderful feedback and kind comments. We truly appreciate you choosing to stay with us and we look forward to when you will visit again.

10/10 Excellent

Mauricio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel during a 3 day business trip
Stayed 3 nights in Feb 2024
Response from Toms Juhnevics, Director of Operations on Feb 29, 2024
Hello Mauricio. Thank you so much for being our guest and taking the time to share the wonderful feedback. We are thrilled to hear that you enjoyed your time here and would love to welcome you back again soon.

10/10 Excellent

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and good service! The bar and cafe had good food. The hotel was a former YMCA, but the hotel is nicely renovated. Rooms are small but clean and well-maintained. Parking is a challenge. The marina and Little Italy are close. Good value.
Stayed 5 nights in Feb 2024
Response from Toms Juhnevics, Director of Operations on Feb 27, 2024
Hello Joanne. Thank you so much for taking the time to share the wonderful feedback. We love to see that you enjoyed your stay at our hotel and San Diego in general. We look forward to welcoming you back very soon.

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay! Will be back.
Stayed 2 nights in Feb 2024
Response from The Guild Team on Feb 26, 2024
Good Day Tyler, Thank you for the 5-star review of your lovely stay. Our friendly team is delighted you enjoyed our modern historic property. We can't wait for your next visit!

10/10 Excellent

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the hotel will definitely visit again!!!
Stayed 2 nights in Feb 2024
Response from Toms Juhnevics, Director of Operations on Feb 20, 2024
Thank you so much for the wonderful feedback, Marcos. We are so happy to hear that you enjoyed your stay with us and hope you will visit again soon. Thanks again!

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Toms Juhnevics, Director of Operations on Feb 12, 2024
Dear Silvia! Thank you so much for choosing to stay with us and for taking the time to share the wonderful feedback. We are so glad to hear that you enjoyed your stay and cannot wait to welcome you back soon.

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities
Smells really good
Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Feb 10, 2024
Hello Nikolay. Thank you so much for the wonderful review. We are thrilled to hear that you enjoyed your stay and that you like the scent of our hotel. We cannot wait to welcome you back soon.

6/10 Okay

Deborah A

Disliked: Property conditions & facilities
Over priced for the the facilities.
Stayed 4 nights in Feb 2024
Response from Toms Juhnevics, Director of Operations on Feb 8, 2024
Dear Deborah. Thank you so much for sharing the honest feedback about your experience here at The Guild Hotel. Please accept our apologies for not delivering the facilities value to meet your expectations. We strive to deliver a wonderful experience to every guest of ours and are sorry to see that we missed that goal this time. We truly appreciate you choosing to stay with us and hope you will visit again.

10/10 Excellent

Kathryn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stay downtown when I come to SD, but the price for the Guild swayed me, and I’m so glad that it did! Waking up with that cute courtyard view in the morning was lovely. It’s close and walkable to everything you want downtown, but it’s still relatively quiet. The staff was friendly and accommodating with my dog, the room was clean and even had 2 things I swear I almost never find in hotel rooms these days: adequate lighting and hand soap! And not jest any hand soap… Le Labo. I will absolutely be back again. For a one-night stay, it honestly felt like a vacation!
Stayed 1 night in Feb 2024
Response from Toms Juhnevics, Director of Operations on Feb 8, 2024
Hello Kathryn! Thank you so much for taking the time to share the wonderful feedback about your stay with us. It truly means the world to us to read your positive comments. We hope to welcome you again very soon.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love love the hotel and the location made everything so accessible we will be back.
Stayed 3 nights in Jan 2024
Response from Toms Juhnevics, Director of Operations on Feb 3, 2024
Hello Nancy. Thank you so much for the wonderful feedback. We are thrilled to read that you enjoyed your stay and took full advantage of our great location. Thank you for being our guest and we cannot wait to welcome you back again!

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great experience def staying again
Stayed 2 nights in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 31, 2024
Hello Pablo. Thank you so much for the wonderful feedback. We are thrilled to see that you enjoyed your stay and cannot wait to welcome you back again. We truly appreciate you being our guest.

8/10 Good

Kalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Parking was a hassle but the room Is cute and clean . Very close to shops and bars
Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 31, 2024
Thank you so much for the great feedback, Kalia. We truly appreciate that you chose to stay with us and we are glad to see that for the most part your enjoyed the experience. We are sorry for the trouble you experienced with parking, but hope it will not stand in the way for you to visit again. Thank you so much for being our guest!

8/10 Good

Jesus, San Bruno

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but simple
Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Feb 12, 2024
Hello Jesus. Thank you so much for sharing the great feedback about your stay at The Guild. We are extremely thankful that you chose to stay with us and hope to see you again very soon.

8/10 Good

Alondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views and staff
Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 26, 2024
Hello Alondra. Thank you so much for taking the time to share the wonderful feedback. We sincerely appreciate you choosing to stay with us and hope you will visit again.

2/10 Terrible

Noolie

Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Mar 20, 2024
Dear Noolie. We are so sorry to see that your stay with us was disappointing and fell short on your expectations. Please accept our apologies. We truly appreciate you choosing to stay with us.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 23, 2024
Thank you so much for the great feedback, Christian. We sincerely appreciate you being our guest and hope you'll visit again soon.

10/10 Excellent

Edgardo, San Bernardino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it
Stayed 1 night in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 21, 2024
Dear Edgardo! We are thrilled to see that you enjoyed your stay with us and thank you for sharing such a wonderful feedback. We hope to welcome you back again soon.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Toms Juhnevics, Director of Operations on Jan 21, 2024
Hello Melanie. Thank you so much for the wonderful feedback. We truly appreciate you choosing to stay with us and can't wait to welcome you back!

8/10 Good

Kartik

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The front desk/reception staff were extremely nice. The staff gave me a free upgrade option and even let me tour two different rooms to help make my choice. However, what they call a cozy king is a pretty small room. There's a bed, a table/chair and a closet cabinet (that's it!). It is useful to know in advance that the rooms are extremely small. I opted for a room on the 1st floor and the road noise/noise from the Little Italy area was not a bother after 10pm. The hotel is conveniently located within a block of the Santa Fe depot station as well as bus stops to go to the airport and the zoo. Walking to the seaport village, Little Italy, and the Gaslamp took 15-20 minutes each (very doable).
Response from Toms Juhnevics, Director of Operations on Jan 21, 2024
Dear Kartik. Thank you so much for sharing the amazing feedback about your experience here at The Guild. Your kind compliments mean the world to us and your honest comments help us learn and grow better. We sincerely appreciate your choice to stay with us and cannot wait to welcome you back!

8/10 Good

AURORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful, the area for breakfast is quite uncomfortable as there are no many tables, I appreciate the options in the menu are quite outstanding, my check-in was fast but the room assigned wasn't clean, so I had to go downstairs again and ask for another one, the staff was super friendly and helpful, it would be good to have another type of windows as the room view was to the patio, I couldn't open the blackout curtains at all, maybe those ones with two way mirror would be better.
Stayed 4 nights in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 18, 2024
Dear Aurora! Thank you so much for taking the time to share the honest and detailed feedback about your experience with us. Please accept our apologies for falling short on a few different aspects of your stay, especially the room cleanliness and the lack of space for comfortable breakfast seating. We will use your comments and recommendations to improve. We sincerely appreciate you choosing to stay with us and hope that you will visit again.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The historic component is so very cool too.
Stayed 4 nights in Jan 2024
Response from Toms Juhnevics, Director of Operations on Jan 14, 2024
Hello Jennifer. Thank you so much for the wonderful review. We are thrilled to see that you enjoyed your stay and hope to welcome you again very soon. Thank you again!