Sheyanne was great, tbh she overcharged us for parking and we payed more than we needed to but hey she’s gotta make commission somehow so respect for that. Juan said we can’t have a late checkout, but then we called back and spoke to pearl, angie, beto, tatyana, and naomi and they hooked us up with a late checkout. we ended up leaving 2 hours early so we didn’t need the late checkout, but it was nice of them to team up and let us have the late checkout. the lady who cleaned our room was nice enough to not only give us one lotion but two, very nice of her! the complimentary waters were top notch, except one of them was already opened. my only recommendation is to put a bigger table in the family room so we could have a proper poker set up. The fridge space was superb and convenient to fit all of for our drinking needs. our neighbors down the hall. We’re a bit too loud for our liking, but it was OK because we managed to be louder than them. Shayenne can we do this promised us complementary in and out with our parking with our parking pass but we never got it. let me spend a couple paragraphs talking about the parking garage, OH MY GOODNESS. once we arrived into the garage, we were definitely in for a treat. we were not expecting to walk onto the teacup ride at Disneyland but let me tell you, it was magical. we could not stop laughing as we went up seven floors of inescapable torture. once our driver, regained consciousness, we were able to park in a slightly below average spot.