Property entrance

Reviews of Executive Hotel Pacific

3 out of 5
Executive Hotel Pacific
400 Spring St, Seattle, WA

Reviews

7.2

Good

Rating 10 - Excellent. 557 out of 1617 reviews" "
Rating 8 - Good. 358 out of 1617 reviews" "
Rating 6 - Okay. 292 out of 1617 reviews" "
Rating 4 - Poor. 208 out of 1617 reviews" "
Rating 2 - Terrible. 202 out of 1617 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne

Liked: Amenities
It great for a unexpected quick stay
Stayed 1 night in Mar 2024

10/10 Excellent

Karina

Traveled with group
Liked: Staff & service, property conditions & facilities
Overall good stay for the time being
Stayed 4 nights in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Executive Hotel Pacific while somewhat loud is fully and painfully aware of any flaws that it might have. It provides earplugs to all guests free of charge and without asking, it provides spacious rooms with very comfortable beds and ample space for a modest price, and many welcome amenities such as a gym with more than just treadmills, several communal areas, and quick friendly service from the staff. With the addition of their promised cafe I'm sure it will be of even better of a value to their patrons. My only complaints of the property are that the check in time is fairly late which is quite inconvenient when youve just gotten off a plane and want to change into clean clothes. And that the water pressure was lacking, but the availability of hot water was exceptional. Would absolutely stay here again especially for the price
Stayed 2 nights in Mar 2024
Response from Management on Mar 28, 2024
Dear guest, thank you very much for your details feedback. We are sorry, if we failed to inform you about option available if the room is not ready when you arrive. We have early check in for only 20.00, and free luggage storage before and after checkout time. We usually waived the early check after 2pm as long as we have rooms available. We are looking forward to the cafe opening soon, and other improvement we are working on. Thank you once again.

10/10 Excellent

Catalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shower head was nice
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your feedback.

10/10 Excellent

Zachary, wisconsin dells

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Zachary, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, enjoyed our prime location, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay.

6/10 Okay

Serina

Business traveler, Traveled with partner
Liked: Staff & service
The rooms and bathrooms are too small or
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Serina, Thank you for taking the time to share your thought about your recent stay at the Executive Hotel Pacific. We sincerely apologize for falling short of your expectations and for any you may have experience.Your feedback is invaluable to us, and we are committed to addressing the issues you raised. We understand the the importance of a positive guest experience, and we regret that we did not meet your expectations during your stay.Please be assured that your concerns will be shared with out team, and we will take the appropriate measures to improve our service.

6/10 Okay

Breyanna

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and kind. The room had seen better days. It was also so hot and the ac/heater didn’t work and we had two for our particular room. The beds were lumpy. I wouldn’t stay again but I survived the night
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Breyanna, Thank you for taking the time to share your thought about your recent stay at the Executive Hotel Pacific. We sincerely apologize for falling short of your expectations and for any you may have experience.Your feedback is invaluable to us, and we are committed to addressing the issues you raised. We understand the the importance of a positive guest experience, and we regret that we did not meet your expectations during your stay.Please be assured that your concerns will be shared with out team, and we will take the appropriate measures to improve our service.

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made sure we were taken care of.
Response from Abdul on Mar 26, 2024
Dear Nicholas, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay.

8/10 Good

Daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Daniel, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with 4-star review. We hope to welcome you back for soon for another memorable stay.

6/10 Okay

Anicet

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Small congestion
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Anicet, Thank you for taking the time to share your thought about your recent stay at the Executive Hotel Pacific. We sincerely apologize for falling short of your expectations and for any you may have experience.Your feedback is invaluable to us, and we are committed to addressing the issues you raised. We understand the the importance of a positive guest experience, and we regret that we did not meet your expectations during your stay.Please be assured that your concerns will be shared with out team, and we will take the appropriate measures to improve our service.

10/10 Excellent

cecilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Cecilo, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay.

10/10 Excellent

joao

Liked: Cleanliness, staff & service, property conditions & facilities
great staff; very clean, comfortable beds and sheets; rooms are very small (for 2 people), walls thin, but easy walk to metro and pikes market
Stayed 3 nights in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Joao, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay.

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you!

10/10 Excellent

Aaron, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the quality of service that was provided by everyone at the front desk and bell person. The room was clean and cozy. The bed and pillows were very comfortable. The street noise was not an issue, but I know it can be for others. The hotel provides earplugs.
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Dear guest, thank you for your feedback. We are happy to hear you enjoyed our facilitates and services.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was kind, accommodating and helpful. The building was very clean and the rooms were exceptionally comfortable!
Stayed 5 nights in Mar 2024
Response from Management on Mar 22, 2024
Dear Joseph - Thank you for your feedback.

8/10 Good

cody

Liked: Cleanliness, staff & service, property conditions & facilities
reading the reviews before coming to the hotel i was effy, but i booked accordingly and everything went smooth and the staff was proper and polite. if you’re in your 20-30’s and don’t mind the traffic noise then you should be fine, but if you have a toddler this probably wouldn’t be the best option for you. the walk pikes was about 13 minutes and wasn’t bad at all.
Stayed 3 nights in Mar 2024
Response from Management on Mar 21, 2024
Dear Cody, Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We understand that due to our prime location downtown Seattle, noise can be a factor for some. We have interior rooms available for those sensitive to noise. Thank you once gain,

2/10 Terrible

Lia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was greeted by the nicest front desk staff. However that was the only nice thing about this stay. The room was dirty, the bathtub had I don’t even know what in it. The wall had dried poop smeared on it, the bed was definitely on the older side, and pillow coverings had stains. Out the window I had a beautiful view of homeless people sleeping next to the library and bus stop. And between the paper thin walls hearing my neighbors and the lady outside screaming all night, I got no sleep.
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Dear Lia, Thank you for your feedback. We are sorry to hear about your experienced during the few hours you stayed at the hotel. We wish we would have heard about the guest room problems while you were staying at the hotel as it would have been looked into immediately. Unfortunately, the city has its own policies regarding their transient population, but we do our best to share feedback with them. We are sorry once again.

8/10 Good

Kori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Kori, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with 4-star review. We hope to welcome you back for soon for another memorable stay.

6/10 Okay

Gricelda

Traveled with family
Liked: Cleanliness, amenities
After dark it gets a bit sketchy in the alley that it backs into. During our stay we heard a woman screaming at the top of her lungs for about 2 to 3 minutes. Couldn’t see where she was but it was either coming from the alley or the parking garage. Either way, it was crazy. Other than that it’s a convenient place to stay since it was close to everything.
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Dear guest, thank you for your feedback. We are glad to hear you enjoyed our prime location in downtown Seattle. The city is unique when it come to what it can offer visitors, it has the good, the bad and ugly. They are working to get the city back to pre-covid days. There are many good reasons to visit Seattle !

8/10 Good

Yukino

Stayed 1 night in Feb 2024
Response from Abdul on Mar 26, 2024
Dear Yukino, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with 4-star review. We hope to welcome you back for soon for another memorable stay.

8/10 Good

Janie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Janie, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with 4-star review. We hope to welcome you back for soon for another memorable stay.

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay in downtown Seattle!
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for your feedback!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing from check in to check out. Our room was spacious, yet cozy. The only thing that would have made it even better, would have been a full length mirror.
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Ashley, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Michael, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite convenient!
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you!

8/10 Good

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 16, 2024
Dear Xochitl, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with a 4-star review. We hope to welcome you back for soon for another memorable stay.

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and the bed was comfortable. The downside was the bathroom was tiny and no shelves or barely a closet. Good for a short stay not much longer.
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 16, 2024
Thank you for feedback! We're delighted to hear that you found the room clean and the bed comfortable. We apologize for the inconvenience regarding the size of the bathroom and lack of shelves or closet space. Your comments are valuable to us, and we we'll use them to improve our accommodations for future guests. We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Brian, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet.
Stayed 1 night in Mar 2024
Response from Abdul on Mar 15, 2024
Dear Hugh, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you enjoyed the niceness and quietness of the hotel, and we truly appreciate your honesty with a 4-star review. We would like to apologize for any inconvenience you may have experience during your stay. We hope to welcome you back for soon whenever your travels bring you to Seattle for memorable stay.

4/10 Poor

Michael

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room I stayed in have no coolant system only heater and smell like smoker room. I went downstairs and I asked they told me it’s non-smoking room but the whole room smell like cigarette.
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 15, 2024
Dear Michael thank you for taking the time share your feedback regarding your recent stay at the Executive Hotel Pacific. We sincerely apologize for any inconvenience experienced during your stay. We regret to hear that you were dissatisfied with the absence of air conditioning in your room. Your comfort is of utmost importance to us, and we understand the importance of comfortable temperature during your stay. Please know that we are continually evaluating and updating our amenities to better meet the needs of our guests.Additionally, we are sorry to hear about the issue with the smoke smell in your room. We take cleanliness and air quality very seriously, and we will address this with our housekeeping team to ensure that it does not happen in the future. We hope to welcome you back in the future for a much better stay.

8/10 Good

ZeeZee, Rancho Cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time here at this property. Was able to get an early check in which was a blessing. Rested up for a minute and then resumed my roaming around the city.
Stayed 1 night in Mar 2024
Response from Abdul on Mar 15, 2024
Dear ZeeZee, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with a 4-star review. We hope to welcome you back for soon for another memorable stay.

6/10 Okay

Patricia

Traveled with pets, Traveled with family
Some staff where kind and friendly
Stayed 4 nights in Mar 2024
Response from Management on Mar 13, 2024
Dear Patricia, thank you for your feedback. We hope you had nice visit to Seattle.

8/10 Good

Olivia

Traveled with group
Staff were friendly and helpful and the free evening wine tasting was a nice touch. Room on 7th floor was very hot despite turning down thermostat and even opening window. Their vallet parking was a nice and helpful feature. Overall, we had a good stay.
Stayed 2 nights in Mar 2024
Response from Management on Mar 13, 2024
Dear Olivia, thank you for your feedback. We are looking into the heat problem. The building is still in hear mode, but once the units in the rooms are off, there should be any heat. We are very sorry for the inconvenience.

10/10 Excellent

Rika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and grata location.
Stayed 1 night in Mar 2024
Response from Abdul on Mar 26, 2024
Dear Rika, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 10-star review. We hope to welcome you back for soon for another memorable stay.

6/10 Okay

Jasmine

Traveled with partner
Liked: Staff & service
Overall, it was an okay stay. The room was so small, you hear everything and the view was terrible. The elevators take way too long. I know it’s an old building but needs some updates.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Dear jasmine, thank you for your feedback, and we apologize for the inconvenience you experienced. If your travels bring you back to Seattle and you consider staying with us, please request one of our rooms facing library or 4th avenue.

2/10 Terrible

William

Business traveler
Disliked: Property conditions & facilities
Hotel forced me to download an app for a digital key and do pre-registration. Then didn’t send me a digital key and made me do all of registration in person. Air conditioner doesn’t work. Had to adjust my dates by a day due to cancelled flight, and they weren’t willing to waive fee. Would never stay here or with this brand again.
Stayed 1 night in Mar 2024
Response from Abdul on Mar 15, 2024
Dear Michael thank you for taking the time share your feedback regarding your recent stay at the Executive Hotel Pacific. We sincerely apologize for any inconvenience experienced during your stay. We regret to hear that you were dissatisfied with the absence of air conditioning in your room. Your comfort is of utmost importance to us, and we understand the importance of comfortable temperature during your stay. Please know that we are continually evaluating and updating our amenities to better meet the needs of our guests. As to your reservation it's a non-refundable third-party reservation.

2/10 Terrible

Maria

Disliked: Staff & service, amenities, property conditions & facilities
I got directed to use the parking garage just to get robbed. No accountability from hotel.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Dear Maria, We have valet service that is optional for our guest as an amenity at 45.00 per night. Parking in most cities are usually higher compared to the suburbs. There are other parking options, but are usually higher or vehicles are not kept in a safe garage. We show that you parked your vehicle at the hotel. Where were you robed? We understand that crime can happen in any city, but we take the safety and security of our guest very serious. Please reach out to the front desk manager or general manager if you had any safety concerns during your stay.

10/10 Excellent

Maria-Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Thank you for your feedback.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel too stay by downtown Seattle. Made our stay even better.
Stayed 2 nights in Mar 2024
Response from Management on Mar 13, 2024
Dear Steve, thank you for your feedback.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abdul on Mar 15, 2024
Dear Anne, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you enjoyed your stay, and we truly appreciate your honesty with a 4-star review. We would like to apologize for any inconvenience you may have experience during your stay. We hope to welcome you back for soon whenever your travels bring you to Seattle for memorable stay.

4/10 Poor

Jacob

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All the vents were super dusty. Fan didnt work, room was SO hot. We could hear every conversation in the room next to us. Staff was incredibly nice and helpful though.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Dear Jacob, thank you very much for your feedback. We apologize for the problems you experienced. Please know that we are addressing these issues with our team members.

4/10 Poor

Logan

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very understaffed terrible conditions of room such as bathroom doors not closing heaters not shutting off all was told was they would get me a new room in four plus hours with no compensation the only thing that made this stay bearable was Kelly at front desk he was amazing and deserves a raise
Stayed 3 nights in Mar 2024
Response from Management on Mar 15, 2024
Dear Logan, thank you so much for your feedback, indeed the busy season is upon us, and we are gearing up to have our staff ready to assist our guest. We appreciate your feedback regarding our employee Kelly.

4/10 Poor

Angela

Liked: Cleanliness
Disliked: Property conditions & facilities
Property was very clean but things were broken. Our shower handle was snapped off, so the shower was inoperable.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Dear Angela, Thank you for your feedback. We are very sorry for the problem with the shower head. We will make sure our team member are reporting and fixing these problems before the rooms are released.

6/10 Okay

Rachel, Eugene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner didn’t work, was kept up all night by noisy neighbors. The staff didn’t help and eventually the cops had to be called out. Expected way better for the price I paid.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Dear Rachel, thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We will share this feedback with our team members as we have a policy in place pertaining to noise problems.

10/10 Excellent

stephanie, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and quick limited contact check in/out. Great location.
Stayed 1 night in Mar 2024
Response from Abdul on Mar 16, 2024
Dear Stephanie, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your 5-star review. We hope to welcome you back for soon for another memorable stay.

8/10 Good

Karen, Anacortes

Stayed 1 night in Mar 2024
Response from Abdul on Mar 16, 2024
Dear Karen, thank you for taking the time to share your feedback about your recent stay at the Executive Hotel Pacific. We're thrilled to hear that you had a fantastic experience, and we truly appreciate your honesty with a 4-star review. We hope to welcome you back for soon for another memorable stay.

8/10 Good

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Great location. Clean. Staff super friendly and helpful (Kelly that’s you!). Renovated so feels fresh but still has old hotel charm (which includes some lack of sound proofing and hearing neighbors).
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Hi Kari, thank you so much for your feedback.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was walkable to the light rail and public transportation. Very close to restaurants and Pike Market.
Stayed 4 nights in Mar 2024
Response from Management on Mar 15, 2024
Thank you for your feedback!

4/10 Poor

Raman

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very small rooms, air conditioning didn’t work and could hear everything from the hallway and other rooms beside us. No parking was available either, sold out for the weekend.
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 10, 2024
Dear Raman, thank you for taking the time to share your thoughts about your recent stay at the Executive Hotel Pacific. We sincerely apologize for falling short of your expectations and for any inconvenience you may have experienced. Your feedback is invaluable to us, and we are committed to addressing the issues you raised. Once again thank you for choosing to stay with us.