Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by Lisafrom Mansfield, WA

Nice place

Posted Dec 16, 2014 on Hotels.com
By far the best smelling hotel room we've ever been in. The free breakfast was great, eggs and sausage along with the waffles and other fare. The street noise and the noise from the nearby bars was fairly loud, I would recommend asking for a room on the opposite side from the street.
Comment from Hotel Management
Dec 19, 2014 by Dany, Hotel Management
We're glad you enjoyed your stay! We hope that every guest has an experience similar to yours when you walk through our doors. Thanks for staying with us and for taking the time to write in and let us know about how you felt. See you soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Overnight Biz

Posted Dec 5, 2014
Easy access from I-90 and to downtown. Lots of great restaurants with walking distance. My room was on the front which sided a main road. If you are light sleeper get room away from front road. Nice place…. good beds… nice staff. Good price… $98 Expedia… twin queen.
Comment from Hotel Management
Dec 19, 2014 by Dany, Hotel Management
Thanks for your review! And thanks for choosing to stay with us downtown. We are right in the middle of the action - within close walking distance to tons of stuff to do. We're so happy you liked our hotel and our staff - we love them too. Thanks so much - see you next time!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 25, 2014 on Hotels.com
Comment from Hotel Management
Nov 27, 2014 by Dany, Hotel Management
Thanks for choosing to stay with us and for taking the time out to post your review. Have a great day!
5 out of 5
Recommended
for Business Travelers
by Lawrence Bfrom Montana

Great place to stay!

Posted Nov 2, 2014 on Hotels.com
The customer service was abouve and beyond our expectations, the breakfast was very good and the room was comfortable. Highly recommend this Best Western!
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
There's tons of hotels downtown and we thank you for choosing Best Western Plus City Center. Thanks also for your recommendations! Word of mouth is one of our best advertisers and we love it when our guests are happy. Next time you're in town come see us again!
5 out of 5
Recommended
for Families
by charlesfrom Seattle, Washington

Try Best Western - guaranteed to please.

Posted Nov 1, 2014 on Hotels.com
This was our first time stay at a Best Western Hotel. We were very impressed with everything. From check in until check out. The staff was very professional, knowledgeable, and friendly. Everyone was Customer Service oriented. We were downtown and the location was perfect for our visit with our granddaughter who attends Gonzaga University. It was Family Weekend.
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
Thanks for all the nice things you had to say about your recent stay with us! Our location is great but our staff can't be beat! We're so happy when we make our guests happy. I'll be sure to share your words with our staff at our next meeting. Be sure to check out our Gonzaga rates when staying to visit your granddaughter! See you again soon!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 1, 2014 on Hotels.com
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
Thanks for staying with us! Thanks also for reviewing your stay. We're happy you had a good experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Great location

Posted Oct 31, 2014
Hotel was great and the location was near everything you could need. Right next to an organic/health food supermarket, fast food and pharmacy. The only downside was the traffic noise, but it was easy enough to sleep through. Overall, great experience.
Comment from Hotel Management
Nov 27, 2014 by Dany, Hotel Management
Thanks for your review! We love to hear feedback from our guests, and appreciate you taking out the time to post your review. There is some traffic noise, as we're right in the middle of downtown - but guests love our location nonetheless! Within close walking distance to our hotel are countless restaurants, pubs, and lots of shopping, plus it's easy to get to the northside, southside, and the I90 onramp is just a few blocks away. We do hope you come see us again - thanks for staying!
4 out of 5
Recommended
for Getaway With Friends
by Alexfrom Cranbrook BC

Great new Reno'd Hotel

Posted Oct 30, 2014 on Hotels.com
I've stayed at this hotel before when it used to be a Travellodge. The renovations definitely make it nicer. The beds were great and the staff was very nice and helpful in recommending local restaurants. The only issue was the bathroom. The shower did not drain and you were ankle deep in water. gross!
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
Thanks for your loyalty! We're glad you like our recent renovations too! Definitely an upgrade. Next time you stay, should you have any issues that are uncomfortable, please be sure to bring those to our attention right away! That way we're able to ensure you and future guests have the best stay possible while you stay with us. Thanks for choosing to stay with us and we're glad we have you as a loyal guest.
5 out of 5
Recommended
for Couples
by Vickifrom Post Falls

Great Hotel and staff.

Posted Oct 29, 2014 on Hotels.com
Great hotel, great location walking distance to the INB in Spokane, Chili's and Azteca across the street and down. Dylan the front desk was very kind and courteous. Our room was very comfortable. The view not so good, looking at the back of a building with lots of garbage. Would stay again, when there is another show at the INB. A little spendy for 1 night.
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
Thanks for choosing to stay with us at the Best Western Plus City Center downtown in Spokane! We're surrounded by tons of great restaurants within close walking distance and we're glad you found some you love! We love Dylan too - I'll be sure to pass along your nice comment to him. We hope you also enjoyed our free breakfast and free indoor garage parking! Next time you come to Spokane for a show at the INB, ask about our room and ticket packages! See you soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bainbridge Island, WA

Great location. Comfortable hotel.

Posted Oct 21, 2014
Family weekend with our two college daughters...nice location. The natural food market next door was great! The bakery called, called Boots, around the corner was fabulous...vegan to meet dietary needs...The best ginger cookies ever! The breakfast in the hotel was not good so we were thrilled to have another option. Parking is only free for one car. We did not know this and had to pay 20.00 per day for our daughters' cars...bummer.
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
Thanks for staying at our hotel and thanks for taking the time to write in about your stay. We're glad the location worked for you and that you liked the ginger cookies! Unlike most of the other hotels in the downtown core, we guarantee free parking for one car and do have to charge for others. Luckily we do have overflow parking offered by the Main Street Market behind the hotel. Thanks again for staying with us!
Comment from Hotel Management
Nov 17, 2014 by Dany, Hotel Management
Thanks for taking the time to write in about your recent stay with us! We love Boots Bakery as well - and the Main Street Market right next door offers us some overflow parking. Unlike most all other hotels in the downtown core, we guarantee parking for one vehicle for free. Other cars we have to charge for. We're glad you liked our location and we hope you come see us again!