Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Mar 11, 2015
Clean rooms. Liked that it had resturant and lounge on site
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2015
The showers were a bit strange, so I felt bad for splashing water everywhere. And shampoos/conditioners/soaps/lotions were not replaced. But that's me being nitpicky. Overall very pleasant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

The staff couldn"t have been nicer.Excellent

Posted Mar 2, 2015
Pros: the staff were Great
Had a very nice stay. The hotel staff were helpful and very friendly Thank You
4 out of 5
Recommended
for Everyone
by A verified travelerfrom binghamton ny

Nice night away

Posted Mar 1, 2015
We decided to take a hour ride Friday night to the destiny usa mall. We arrived later than expected at the mall and stayed until close, then had a good but long dinner at the melting pot. We decided wending feel like driving home so I quickly jumped on expedia and looked for a hotel for the night I quickly found the crown plaza I had stayed there once or twice in the past and it included a free breakfast. I reserved a room with two double beds and we arrived at the hotel at about midnight to check in. Check in was pretty easy and quick though I would have preferred valet paring instead of have to drive around the building to the parking garage then park and walk back to the hotel. The front desk staff was helpful and we were traveling with my girlfriends sister so there were three of us who all received free breakfast. When we got to the room it was nice. It was a little small and the beds could have been a little bigger but they were comfortable. There was a dirty tissue on the floor but besides that it was very clean. There are no payperview movie options but there were a few on demand free movie choices. I asked for a 930 wake up call and it was right on time. We then went down for breakfast and it was a buffet in a nice little restaurant. I thought the buffet was great and worth about 15 dollars a person so that made up for thenmoney being a bit more expensive then most hotel rooms of the same level In the area. Check out was easy and simple and easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Feb 19, 2015
The room was very nice and super clean, nice flat screen with HBO channels, I would stay again the only ridiculous thing is that you have to pay to park at a hotel you're staying at. Stupidest thing in the world!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lake Placid, NY

Very nice hotel, and easy to get to.

Posted Feb 17, 2015
Pros: Pet friendly!! Very nice room. Excellent restaurant. Convenient and ample parking.
Cons: Bathroom, although well appointed, was a bit cramped.
Location: Close to downtown, coffee shops etc., and just a minute to major thoroughfares like I 81 and 690.
My wife and I and our two little dogs stayed for two nights. We usually stay at the Sheraton because of their welcoming pet policy and because Sheratons are generally very nice. But we were pleasantly surprised to find the Crowne Plaza to be every bit as good, and in every respect. Room was great, and the location allowed us to get everywhere we needed to go easily and efficiently. The restaurant deserves special mention. The food and service were stellar!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Dome

Posted Feb 16, 2015
The hotel was a great fit for us for our trip to the Carrier Dome. Close proximity. Easy access to the highways. Close to many great eaterys.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
At peak time in the morning no hot water in shower 2 year in a room same problem
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo,NY

Posted Feb 3, 2015
Good room, slightly noisy next to the highway. Breakfast was ok.
3 out of 5
Recommended
for Everyone
by A verified traveler

close to the hospital...

Posted Jan 26, 2015
Pros: circular
Cons: restaurant service
Location: not sure was told there was a restaurant down the street on the left...
our worst experience was at the restaurant. our waitress gave us water and never asked if we wanted regular drinks. i asked if they had coke products and she said "our carbonation machine is broke and i would have walk clear across the lobby to get you something from bar." being the customer i walked clear across the lobby went to the bar and ordered our drinks. the bartender at the bar tried to get us to order from the front desk until i stopped him and said we are in the restaurant and want drinks with our dinner.. he got our drinks and brought them clear across the lobby and gave them to our waitress who then said "i didnt know you wanted drinks" we sat in the restaurant for another 10 mins before a gentlemen came out and talked to our waitress then she came over and asked my 10 yr old daughter how she "wanted her hamburger cooked. do you want it med well, well done, rare?" my daughter looked at me as i responded "well done".. she sat another patron who received a drink, and his food before we got ours.. then came another patron again seated and a drink, then our food came, and then his food... why were we there for almost an hour waiting on our food??? best question why did i have to walk "clear across the lobby to get a drink"