Ratings based on 694 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Ontario

Convenient hotel close to downtown.

Posted Mar 17, 2015
Pros: See above Also the lobby is very nice, and the location is excellent.
Cons: We were in a one-bedroom suite with sofa bed on the 15th floor. The sofa bed mattress was dreadful: we couldn't sleep on it.
The best thing was the hotel shuttle. Three of us were there to attend a family gathering and a wedding reception, both in the James Bay Area, and the shuttle took us there and returned each day, thus saving us quite a few txt bills.
Comment from Hotel Management
Mar 20, 2015 by Marion Ann, Hotel Management
Thank you Lis for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are pleased that you and your family had a positive experience during your family and wedding celebrations. We are happy to provide our complementary shuttle service to make it easier to get around the downtown area. Thank you again for your feedback and we look forward to welcoming you back to Victoria!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, B.C.

Posted Mar 9, 2015
Pros: Great location, polite and helpful staff, clean and quiet room and nice facilities.
Cons: There was a newly-furnished smell in our suite.
We spent one night in a suite on the 6th floor. Certainly a great stay!
Comment from Hotel Management
Mar 12, 2015 by Marion Ann, Hotel Management
Thank you for being our guest and for sharing your experience with other travellers. We hope your next reservation is just around the corner!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria

Great Service and Comfortable Bed, but...

Posted Mar 9, 2015
Pros: Convenient parking, staff were very pleasant, superb dining. Piano playing at the entrance.
Cons: Please, clean the windows! They were very difficult to see through! Perhaps take a look a upgrading or updating the suite couch/hide-a-bed; dark rm.
Location: In Victoria and in the area of this hotel, we have enjoyed the Imax, Museum, Shopping, other Theatres, Beacon Hill Park and the ocean.
It seems we were upgraded to a suite for the occasion of my birthday, which was a very pleasant surprise. The bed was very comfortable and the amenities were pretty good. With such huge windows and fantastic view from the 10th floor, we could hardly see through the windows due to the dirt on them. This is truly not an exaggeration at all. It was distracting and took away from the pleasure of the gorgeous view. With the large balcony off the main part of the suite, it should be no trouble to wash these windows. All in all however, quite a nice stay. Wish, as is the case at the Sheraton, we didn't have to pay for the bottled water and also, that perhaps more than one envelope of coffee were provided for our use. There was just one caffeinated filter available. It makes one feel that the hotel is holding back from customers, what could be considered the usual in-room amenities one comes to expect in the nicer hotels.
Comment from Hotel Management
Mar 12, 2015 by Marion Ann, Hotel Management
Dear Judith, Thank you for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We are delighted that you had a wonderful birthday celebration; pleased be assured your observations and experiences have been shared with our Executive housekeeper for her immediate attention. Thank you again for your feedback and we look forward to welcoming you back to Victoria soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

Perfect location

Posted Mar 4, 2015
The staff was excellent professional and personable great stay
Comment from Hotel Management
Mar 12, 2015 by Marion Ann, Hotel Management
Thank you Trev for your kind review. We are pleased that you had a positive experience during your stay with us. Please be assured that your gracious mentions regarding our employees has been shared with the entire employee team; everyone enjoys a great review! Thank you again for your feedback as we are looking forward to seeing your soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
Pros: The courtesy, and the occasional courtesy life in their bus.
Cons: We had a problem with heat the first evening, but that was corrected. Occasionally Housekeeping neglected to replenish supplies of things like tea ba
Location: Location, except for the hill, was excellent - close to shopping as well as Beacon Hill Park, he inner harbour etc.
I stayed for two weeks, and my only complaint was the location. It is half way up a hill!, but worth the effort.
Comment from Hotel Management
Mar 12, 2015 by Marion Ann, Hotel Management
Thank you for choosing the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. We look forward to welcoming you back to Victoria.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington State

Great location in downtown area

Posted Mar 2, 2015
The hotel is centrally located in downtown Victoria which makes it easy to get by without a car. Friendly staff and nice pool which the kids loved. The rooms were clean and quiet, but my only gripe is that there was lots of stray hair left behind on the bathroom floor.
Comment from Hotel Management
Mar 6, 2015 by Marion Ann Berry, Hotel Management
Thank you Ty for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. Thank you again for your positive notes and we look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
Stayed here several times now, this visit was the nicest room we have ever had!
Comment from Hotel Management
Mar 6, 2015 by Marion Ann Berry, Hotel Management
Thank you once again for choosing to stay with us at the Chateau Victoria Hotel and Suites and for taking the time to provide us with the comments from your stay. The responses we receive from our guests are extremely valuable and sincerely appreciated. Thank you again for your feedback and we look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2015
Nice room and facilities. Restaurant was really very nice, especially since our meals were part of Victoria's Dine Around and Stay promotion. We weren't told there was a $15/day charge for parking until ptesented with the bill. When I pointed this out, the clerk, kindly removed the charge. We will definitely stay there again.
Comment from Hotel Management
Mar 12, 2015 by Marion Ann, Hotel Management
Thank you for your review and for choosing the Chateau Victoria Hotel and Suites. We are pleased that you enjoyed our dine around menu; it's a great time of year to try out different restaurants in the Victoria area. Our parking charges help to cover both manned and security measure we take to help keep the lot safe as well as maintain the structure. Thank you again for your feedback and we do look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Courtenay

Huge Rooms, Great Staff, Gorgeous Views

Posted Feb 17, 2015
We stayed here for a night in a king suite on the 10th floor, and by far the best hotel experience weve had in victoria. Will definitely be coming back.
Comment from Hotel Management
Mar 12, 2015 by Marion Ann , Hotel Management
Thank you Mike for your kind review and for sharing your experience with other travellers. Thank you again for your positive notes and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Good location and nice to have the added room of a suite
Comment from Hotel Management
Mar 12, 2015 by Marion Ann, Hotel Management
Thank you for your kind review and for choosing the Chateau Victoria Hotel and Suites during your visit to Victoria. We are pleased that you enjoyed the suite, they are more spacious and have a few more amenities of home. Thank you again and we look forward to seeing you soon.