Lobby

Reviews of Fairfield Inn by Marriott Salt Lake City Draper

2.5 out of 5
Fairfield Inn by Marriott Salt Lake City Draper
12117 Factory Outlet Dr, Draper, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 445 out of 873 reviews" "
Rating 8 - Good. 310 out of 873 reviews" "
Rating 6 - Okay. 77 out of 873 reviews" "
Rating 4 - Poor. 27 out of 873 reviews" "
Rating 2 - Terrible. 14 out of 873 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey, hyrum

Traveled with family and small children
Disliked: Property conditions & facilities
The room was nice enough seemed cleans. Beds not bad. Cons- No elevator, not enough parking the breakfast wasn't good
Stayed 2 nights in Mar 2024
Response from Marci J on Mar 24, 2024
Thank you for sharing your feedback, Jeffrey. We're glad you had nice stay with us. We're sorry to hear the breakfast didn't meet your expectations. We'll share this with the team! We hope we get the opportunity to serve you again.

2/10 Terrible

Sherri

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Worse experience with staff. Tried to use media center and needed to have something scanned to send to my email, They scanned one paper out of 6. I went to pick them up and he has shredded them They were very important documents and notarized also. I explained how important this was and I could take them somewhere else but they insisted that they can do it. Incompetence.. They also said they would give me a substantial discount and the bill did not reflect a discount. Karaoke until late in the night and a car alarm going off in parking lot all night. Worse Marriot to stay in ever.
Stayed 3 nights in Feb 2024
Response from George-General Manager on Mar 6, 2024
Hi SherriThank you for staying with us. I am so sorry to hear that you did not enjoy your stay with us. I am so sorry to hear that your papers were not scanned properly and that they were shredded to protect your privacy after they were left at the desk. I am also sorry to hear that the parking lot adjacent to the hotel was not as quiet as you would have liked it. I will contact our neighbors with your feedback regarding their music/car alarm. Thank you again for staying with us. We hope to see you again soon.

10/10 Excellent

Jerry, Murrieta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Very friendly staff
Stayed 1 night in Feb 2024
Response from Marci J on Mar 3, 2024
Jerry, thank you for letting us know you enjoyed your stay and found our hotel to be nice and clean, two things we continually work hard to make happen. We enjoyed serving you and hope we can welcome you back again soon.

10/10 Excellent

Tommy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, helpful staff, reasonable prices
Stayed 1 night in Jan 2024
Response from Marci J on Mar 3, 2024
Hi Tommy, thanks for leaving us and others some feedback on our hotel. We're glad you enjoyed staying with us. We enjoyed serving you. We hope we can serve you again in the near future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bed. Got good rest.
Stayed 1 night in Jan 2024
Response from Marci J on Feb 4, 2024
Sara, there's nothing better than a good night's rest. We're so glad the comfort of our beds helped you achieve that. Thank you for sharing! We hope we can welcome you back again soon.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience. Staff was polite, property was clean and smelled great, towels were soft and fluffy. Breakfast options were good. Location was awesome. We will definitely stay again
Stayed 9 nights in Jan 2024
Response from Marci J on Feb 4, 2024
Christopher, thank you for choosing to stay with us. We're glad you had a great experience and our team served you well. We can't wait to serve you again in the near future. All our best!

10/10 Excellent

Elle

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Marci J on Jan 27, 2024
Elle, thank you so much for sharing your kind feedback about our front desk team. We'll share this as we work hard to provide amazing service for all our guests. We hope you'll return again soon.

10/10 Excellent

Kihara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Kihara, thank you for sharing your rating. We're grateful you chose to stay with us and hope you'll return again during this new year.

8/10 Good

Asha

Stayed 4 nights in Dec 2023
Response from Marci J on Jan 18, 2024
Asha, thank you for staying with us and for recommending our hotel to others. We hope we can welcome you back again soon.

6/10 Okay

Lacey

Stayed 1 night in Jan 2024
Response from Marci J on Jan 18, 2024
Lacey, thanks for rating your stay. We're sorry to see that it wasn't the best. Can you kindly give us some additional feedback so we might know what to do to improve? We hope to hear from you!

10/10 Excellent

Craig

Stayed 1 night in Dec 2023
Response from Marci J on Jan 8, 2024
Craig, thank you kindly for rating and recommending your experience at our hotel. We hope we can welcome you back again soon for another amazing experience.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Hi Catherine, thank you for recommending our hotel and your experience here to others. We hope we can welcome you back again soon. Happy New Year!

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room heating system made a lot of noise. And the bathroom fan needs repair.
Stayed 1 night in Dec 2023
Response from Marci J on Feb 4, 2024
Hi Scott, thank you for sharing your feedback. We're sorry to hear the heating unit in your room made noise. We'll check into the room and see what issues there are with the bathroom fan. We hope we can welcome you back again soon. It would be our pleasure to serve you again.

8/10 Good

Jennifer

Stayed 3 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Jennifer, thank you so much for rating your stay with us. If there's anything we might do to earn that extra star, please reach out during your next visit and let us know. Happy New Year!

8/10 Good

penelope

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Happy New Year, Penelope. We're grateful you chose to stay with us and hope we can serve you again in the near future.

8/10 Good

BETHANY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marci J on Dec 11, 2023
Hi Bethany, thanks for rating your stay with us. If there's anything we might do to earn the extra stars when you visit again, please reach out. We hope that next visit is just around the corner.

10/10 Excellent

Ashley

Stayed 2 nights in Dec 2023
Response from Marci J on Dec 31, 2023
Ashley, thank you so much for sharing your rating and for recommending our hotel to others. We hope that next visit is just around the corner. Happy New Year!

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place.
Comfortable bed and room. Clean and quiet. Breakfast had nice choices although i just grabbed an orange and apple.
Stayed 1 night in Dec 2023
Response from Marci J on Dec 11, 2023
Ron, we're glad you had a comfortable stay with us., Thanks for choosing to stay with us and for taking your time to let others know about our property. We hope we can welcome you back again soon.

2/10 Terrible

Eric

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not sure what was going on with the water, but it was grey
Stayed 1 night in Nov 2023
Response from Marci J on Dec 11, 2023
Hi Eric, thank you for sharing your feedback. We actually had a pipe spring a leak at the hotel and had to shut off/drain the pipes to repair it. When the water came back on there were some reports of "dirty" water which is common. We had guests/housekeeping run faucets until it was clear and then it was all good to go. We hope you'll return again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to my relatives in Draper, UT. The room was nice, but I'd have rather been on the 2nd floor but this hotel had no elevator and I didn't want to hand drag all my luggage up the stairs. I did like the little refrigerator being empty so I could store some leftovers in it. Breakfast was fine but I wish they'd have drained the bacon as it was very oily...one last thin. I prefer bar soap to the pump bottle body wash that's in the tub/shower.
Stayed 4 nights in Nov 2023
Response from Marci J on Dec 4, 2023
Thomas, thank you so much for sharing your feedback and for choosing to stay with us. We'll share this with the team and hope you'll return again when you're visiting family in Draper. Thanks!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Had a nice work desk, a kitchenette area for my travel food, and clean. Will be back...
Stayed 3 nights in Nov 2023
Response from Marci J on Dec 4, 2023
James, thanks for letting us know you had a great stay with us and that you'll be back our way again. We can't thank you enough for the recommendation and feedback. Happy holidays!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
Hi Thomas, thanks for sharing your rating. We're happy that your experience was so positive. We hope we can serve you again in the near future.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marci J on Nov 19, 2023
Hey Sarah, thanks for recommending our hotel and your experience here. We hope we can welcome you back again soon for another amazing stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only draw back about the stay was the loud thumping music from the bar next door.. other than that the stay was great
Stayed 1 night in Nov 2023
Response from Marci J on Nov 8, 2023
Thanks for sharing your feedback and for letting us know about your stay. We apologize for any issues with music from the our local neighbor. If you stay with us again, please let us know of any noise issues while you're here, and we'll do our best to accommodate a new room away from that side of the hotel. Thank you!

10/10 Excellent

Margie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, seamless checkin. The staff was polite and Expedicious
Stayed 1 night in Oct 2023
Response from Marci J on Oct 15, 2023
Margie, from all of us at Fairfield Inn by Marriott Salt Lake City Draper, thank you for choosing to stay with us. From check in to check out, we were grateful to help you make the most of your stay. We hope that next visit will be in the near future.

10/10 Excellent

Brittni

Stayed 1 night in Oct 2023
Response from Marci J on Oct 15, 2023
Brittni, thank you so much for rating your visit with us. We enjoyed serving you and are glad you can recommend us to others. We hope that next visit is just around the corner.

6/10 Okay

Michele

Stayed 3 nights in Oct 2023
Response from Marci J on Oct 15, 2023
Michele, thank you so much for choosing to stay with us. We're disappointed to see that your visit didn't warrant a better rating. Can you kindly share more information? We hope to hear from you!

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Very comfortable room. The location was perfect for our purposes.
Stayed 1 night in Sep 2023
Response from Marci J on Oct 4, 2023
Thanks for letting us know you had a comfortable visit and the location was perfect for your needs, Janet. We appreciate the recommendation and hope we can serve you again in the near future.

8/10 Good

Joey

Stayed 1 night in Sep 2023
Response from Marci J on Oct 22, 2023
Joey, thank you so much for rating your experience with us. We appreciate the recommendation too. We hope we can welcome you back again soon and work hard to earn that extra star when you visit again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Marci J on Sep 28, 2023
Timothy, thank you so much for rating your stay and recommending our hotel to others. We hope we can serve you again soon!

10/10 Excellent

Daniel

Stayed 4 nights in Sep 2023
Response from Marci J on Sep 28, 2023
Daniel, it was our pleasure hosting you, and we're so appreciative you took the time to recommend our hotel to others. We hope we can serve you again in the near future.

10/10 Excellent

Sarbajit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay and our room was clean and AC worked well. The bathroom had good water pressure. Bed was soft and comfy. Breakfast selections were less than other hotels but food was good and area was clean and restricted very promptly. The pool was clean but the hot tub was closed for cleaning so we couldn’t enjoy it. Overall a very satisfying experience.
Stayed 1 night in Sep 2023
Response from Marci J on Sep 28, 2023
Sarbajit, we're glad you had a very satisfying experience while staying at our hotel. We appreciate the thoughtful feedback and helpful information for others considering us. We hope we can serve you again in the near future.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funeral. Hotel was awesome and a great location. Right next to freeway, but could not hear the noise.
Stayed 4 nights in Sep 2023
Response from Marci J on Sep 28, 2023
Paul, we're glad you had an awesome stay with us. Thank you for choosing to stay here while in town for a funeral. W hope we can serve you again in the near future.

8/10 Good

Auburn

Stayed 2 nights in Sep 2023
Response from Marci J on Sep 28, 2023
Auburn, thank you for rating your stay with us. If there's anything we might due to earn those two extra stars, please let us know! We hope that next visit is just around the corner.

4/10 Poor

Troy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The comforter wS so dirty it smelled terribly . The room was very mildew smelling.
Stayed 2 nights in Sep 2023
Response from Marci J on Sep 17, 2023
Troy, thank you for sharing your feedback and for choosing to stay with us. We've shared this with our general manager who will share it with the housekeeping team. We're typically known for our clean rooms and property. We hope you'll give us another opportunity to serve you. Thank you!

6/10 Okay

Veronique

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Noisy
The hotel room was clean. We got there late and check-in was easy. However, our room was right next to the laundry room and we heard the washer and dryer 1/2 the night starting at 2 in the morning. Could not fall back asleep with that noise. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Marci J on Sep 17, 2023
Veronique, thank you for choosing to stay with us. We're grateful you were able to check in easy. We apologize for any issues with noise. If you stay with us again, please let us know of any issues while you're here so we can do our best to correct them. We want each and every visit to be amazing. Thanks again.

8/10 Good

Steve M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marci J on Sep 17, 2023
Steve, thanks for choosing to stay at our hotel. We're glad you enjoyed your visit. We hope we can welcome you back again in the near future. It would be a pleasure to serve you once more.

4/10 Poor

Emily

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I had reserved a non smoking room with a king bed; however as soon as we entered the room we were hit with a huge cigarette smell. I was only able to be in the room less than a minute before I had to step out due to how strong the smell was. We were downgraded to a 2 queen room with no offer for discount due to the inconvenience. Also the tub in the new room looked to be a little dirty. While this property is run down and looks old, they have an upgraded Springfield right next door that hids this property making it hard to see from the road.
Stayed 1 night in Sep 2023
Response from Marci J on Sep 11, 2023
Thanks for sharing your feedback, Emily. We're sorry to hear of the issues you experienced during your stay. This certainly isn't up to the standards we typically give our guests. We'll share this with the team and use it as a coaching tool. We hope we can win your business back again.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marci J on Sep 11, 2023
Mike, thank you for rating your stay and for allowing us to serve you. We hope we can welcome you back in the near future.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Sep 2023
Response from Marci J on Sep 11, 2023
Joan, thank you kindly for the 5* rating and for trusting us to serve you well. We hope we can serve you again in the near future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marci J on Sep 7, 2023
Linda, thanks for rating your stay with us. If there's anything we might do to make that next visit better, please let us know. We hope you'll choose to stay with us again.

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to draper often and after a different hotel overbooked us we wound up here and we LOVE this property! We've stayed here again and will definitely be back. The staff are personable and charming and the hotel is clearly well kept. We felt so well cared for throughout our entire stay.
Stayed 1 night in Sep 2023
Response from Marci J on Nov 1, 2023
Hi Angel, we're glad that an overbooked hotel led you to us. Thanks for your kind words and recommendation to others. We can't wait to welcome you back for another amazing visit.

10/10 Excellent

Carolann

Stayed 1 night in Aug 2023
Response from Marci J on Sep 28, 2023
Carolann, thank you kindly for rating your stay and for sharing it with us and others. We hope we can welcome you back again in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Marci J on Sep 7, 2023
Joseph, thanks for sharing your 5* rating and for recommending our hotel to others. We hope we get the honor of welcoming you back again soon.

6/10 Okay

Amy

The heater fan was noisy
Stayed 2 nights in Aug 2023
Response from Marci J on Sep 7, 2023
Thanks for sharing your feedback, Amy. If you stay with us again, and we hope you will, please let us know of any issues while you're here so we can see what we can do to correct them while you're here. Thank you!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Aug 2023
Response from Marci J on Aug 28, 2023
Kelly, thank you for choosing to stay with us. We're glad you enjoyed a visit with us and found our cleanliness standards up to your expectations. We work hard to make every visit clean and comfortable. We hope you'll return again soon.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great! Excellent Value
Stayed 1 night in Aug 2023
Response from Marci J on Aug 28, 2023
Mary, thank you so much for choosing to stay with us. We're glad you had an overall great experience with excellent value. We hope we can welcome you back again soon.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Marci J on Aug 28, 2023
Donald, thank you kindly for rating your stay and for choosing to recommend our hotel to others. We can't thank you enough and hope you'll return often!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marci J on Aug 19, 2023
Luis, thank you so much for rating your stay and recommending our hotel to others. We hope we can welcome you back again soon. Again, many thanks!

8/10 Good

Ayana

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was incredibly nice. She seemed to know people by their name and had relationships. The downfall was that we had to check out by noon and housekeeping tried to open the door twice. Even after we said we were ok.
Stayed 1 night in Aug 2023
Response from Marci J on Aug 19, 2023
Ayana, thanks for letting us know our team member was incredibly nice and helpful. We'll share the information with our housekeeping team and use it as a coaching tool. We can't wait to serve you again.