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Reviews of Best Maple Inn

3 out of 5
Best Maple Inn
5530 Jubilee Avenue, Drayton Valley, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 33 out of 87 reviews" "
Rating 8 - Good. 30 out of 87 reviews" "
Rating 6 - Okay. 14 out of 87 reviews" "
Rating 4 - Poor. 5 out of 87 reviews" "
Rating 2 - Terrible. 5 out of 87 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Morena

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Raj on Mar 18, 2024
Thanks Morena , we hope to see you again

4/10 Poor

M&JTRANSPORTATION

Liked: Staff & service
Disliked: Cleanliness
I found flea bites on my body on the next day wasn’t nice ..
Stayed 1 night in Mar 2024

2/10 Terrible

Tanya

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
They over charged for the type of rooms they have. They put me right across from a very noisy ice and pop machine The coffee was luck warm and sausages very small and only 1 slice of toast for breakfast. Used shampoo and conditioner bottles. Was very unhappy overall and will not return
Stayed 2 nights in Mar 2024
Response from Rajwinder General manager Best Maple Inn on Mar 18, 2024
Hello Tanya,I'm sorry to hear that your stay didn't meet your expectations, but I'd like to address some of the points you've raised.Firstly, let's talk about the charges. You were billed the exact amount you agreed upon when booking through Expedia, totaling 167.76 for your two-night stay. Additionally, there was a pet fee of 10 per pet per day, as clearly stated in our policies. If there's any confusion about charges, it's important to review your booking details before making assumptions.Now, onto breakfast. Our standard breakfast offering includes two sausages or bacon, hashbrowns, two slices of toast, and two eggs cooked to your liking. The size of our sausages adheres to industry standards, and if you found them small, I suggest adjusting your expectations rather than blaming our establishment.As for the lukewarm coffee, it's perplexing. Our staff are trained to ensure all guests receive hot beverages, and we pride ourselves on prompt service. If there was an issue, why wasn't it addressed with our team during your stay? It's easy to make unfounded claims after the fact.Your feedback is appreciated, but it's important to be fair and accurate. If you choose to stay with us again, please communicate any concerns in real-time so we can address them promptly. We aim to provide excellent service, but it's difficult to rectify issues after the fact.Warm regards,RajwinderGeneral manager Best Maple Inn

10/10 Excellent

Margaret

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How perfect to have a hot breakfast prepared just for us? And unlimited coffee. The staff are so kind, courteous, and hard working. We were given a nice room had a restful sleep. We plan to stay there if we happen to be in Drayton Valley again.
Stayed 1 night in Mar 2024
Response from raj on Mar 9, 2024
thanks Margaret , we hope to see you again.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you, David we hope to see you again.

10/10 Excellent

MAX

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from raj on Feb 24, 2024
thank you Max,

10/10 Excellent

Heinrich

Stayed 3 nights in Jan 2024
Response from Raj on Jan 11, 2024
Thank youHeinrich Koop,we hope to see you again

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Raj on Dec 16, 2023
thank you

8/10 Good

Colin

Liked: Cleanliness, staff & service
Older facility. Clean rooms friendly staff and unbeatable price.
Response from raj on Feb 24, 2024
thank you colin ,

10/10 Excellent

Marlena

Stayed 1 night in Dec 2023
Response from Raj on Dec 16, 2023
thank you

6/10 Okay

Raymond

It's alright.
Stayed 5 nights in Nov 2023
Response from Raj on Dec 9, 2023
thank you

4/10 Poor

Ken

Disliked: Cleanliness, staff & service, room comfort
Not happy
There was only decaf coffee in the room. No shampoo, conditioner had 1/8 left in it. Breakfast was supposed to be ready a 6am. I arrive at 6:10am front doors locked and no breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

SHAUNA, Calgary

Stayed 1 night in Nov 2023
Response from Raj on Dec 9, 2023
thank you

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet area of town.
Stayed 1 night in Nov 2023
Response from raj on Nov 13, 2023
thanks

10/10 Excellent

Bentley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 4, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

2/10 Terrible

James

Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 4, 2023
Thank you for choosing Best maple inn. We hope you will stay with us on your next trip to Drayton Valley so we can make it a positive stay.

2/10 Terrible

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast service was excellent. Breakfast was very good.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 4, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

10/10 Excellent

Wayne

Stayed 2 nights in Oct 2023
Response from raj on Nov 13, 2023
thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Stayed 1 night in Oct 2023
Response from Cam on Nov 1, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

8/10 Good

Tracy

Liked: Staff & service
It was good for the purpose of lying our heads down for the night. The staff or owners I assume were very nice and friendly. It's an old building and it shows. Bed was fine though. Good hot cooked breakfast. No complaints.
Stayed 1 night in Sep 2023
Response from Cam on Nov 1, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice room and good breakfast.
Stayed 1 night in Sep 2023
Response from raj on Oct 2, 2023
thanks

6/10 Okay

arden

Traveled with partner
Disliked: Amenities
Vary old
Stayed 2 nights in Sep 2023
Response from Raj on Sep 6, 2023
thank you

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 1 night in Aug 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

4/10 Poor

Nelson

Stayed 13 nights in Aug 2023
Response from Raj on Sep 10, 2023
thank you

10/10 Excellent

Jason

Stayed 1 night in Aug 2023
Response from Raj on Sep 8, 2023
thank you

10/10 Excellent

Diane

Stayed 1 night in Jul 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

6/10 Okay

Annie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, frendly staff. Definitely worth the money.
Stayed 1 night in Jul 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

10/10 Excellent

Linda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant older hotel. Clean room and very comfortable bed. Super friendly staff. Included a full breakfast of coffee, scrambled eggs, potatoes, sausage and toast.
Stayed 1 night in Jul 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, room comfort
Exceeds expectations
Family run business that exceeds expectations. Good breakfast, great service, clean. Amazing value.
Stayed 1 night in Jul 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

10/10 Excellent

marvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Very good hot breakfast included. Quit clean room. We will definetly return.
Stayed 5 nights in Jun 2023
Response from Raj on Aug 31, 2023
thank you, we hope to see you again.

10/10 Excellent

Jim

Traveled with family
Liked: Property conditions & facilities
In town for a wedding, Good low cost hotel. rooms were clean Had a great shower. Bed was a little soft.
Stayed 1 night in Jun 2023
Response from Raj on Jun 29, 2023
Thank you

10/10 Excellent

Kristy, Surrey

Traveled with group, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service
Staff is really friendly and the beds are super comfy. Quiet location too.
Stayed 1 night in Jun 2023
Response from Hotel Management on Nov 4, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Management on Nov 4, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

6/10 Okay

Jeffrey

Stayed 4 nights in Jul 2022

10/10 Excellent

Tianda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. Super friendly staff.
Stayed 1 night in Jun 2022
Response from BCMI on Jun 28, 2022
Thank you for the review. We look forward to seeing you again. Safe travels.

8/10 Good

james

Liked: Cleanliness, room comfort
Clwan and quiet
The hotel has a lot of construction, oil patch field workers staying there. If your okay with that type of vibe its a good place to stay. Pretty clean and quiet. Lot of people up early to go to work. Good for a just a place to sleep passing through.
Stayed 1 night in Aug 2021
Response from Christie on Dec 19, 2021
Thank you for staying with BCMI Drayton Valley. We hope you have a wonderful holiday season.

8/10 Good

Noel

Stayed 4 nights in Nov 2021
Response from Hotel Management on Nov 4, 2023
Thank you for choosing to stay with Best Maple Inn Drayton Valley, we hope to see you again.

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The inn was disgusting. The whole place smelt of cigarettes. Dungy and creepy. Asked for a refund within being there 10 minutes.
Stayed 1 night in Nov 2021
Response from Christie on Nov 21, 2021
Thank you for booking with BCMI Drayton Valley. We understand the smoking room you booked was not to your satisfaction. We hope you were able to find more suitable accommodation for the evening. Safe travels.

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Above and beyond
Accommodated a special request payment option/circumstance that they didn't have to do, that really helped a family member out
Stayed 1 night in Oct 2021
Response from Christie on Oct 21, 2021
Thank you for choosing BCMI Drayton Valley. We hope to see you in the near future. Safe Travels.

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 1 night in Mar 2021
Response from Christie on Apr 1, 2021
Thank you for staying with BCMI. Hope to see you again soon.

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Christie on Dec 1, 2020
Thank you for your review. We hope to see you in your future travels to Drayton Valley.

6/10 Okay

Ken

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Bed was comfortable, but sink tap leaked all over the counter and floor and the room was not well cleaned, stepped on a dried orange peel by the side of the bed. On line listing said there was a restaurant, but it is closed. The on-line info should be updated, I made a reservation based on the restaurant being open.
Stayed 1 night in Nov 2020
Response from Christie on Nov 23, 2020
Thank you for choosing BCMI Drayton Valley. Glad to hear your bed was comfortable. We understand that the maintenance and cleanliness of your room was a concern. We hope you will stay with us on your next trip to Drayton Valley so we can make it a positive stay. The management realize and apologize for the inconvenience the restaurant closure has caused our guests and hope to resolve this issue in the near future.

10/10 Excellent

Janeice

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Christie on Nov 17, 2019
Thank you for staying with BCMI Drayton Valley. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Christie on Oct 6, 2019
Thank you for choosing BCMI Drayton Valley. We look forward to seeing you on your next stay.

6/10 Okay

AV, Drayton Valley

Liked: Cleanliness, staff & service
Room across icemachine. Humming all night Strong perfume smell in room on arrival. Getting less noticable later. Are they covering up smell in room from previous smoking? Kitchen area great. Overall spacious room.
Stayed 1 night in Oct 2019
Response from Christie on Oct 4, 2019
Thank you for staying with BCMI. It was great speaking with you this morning. We look forward to seeing you on your next trip to Drayton Valley.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Christie on Sep 21, 2019
Thank you for staying with BCMI. We look forward to seeing you again.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet! The staff were friendly . It was a great spot for us because it was in the middle of every where we had to go.
Stayed 5 nights in Aug 2019
Response from Christie on Aug 19, 2019
Thank you for staying with BCMI Drayton Valley. We are glad you enjoyed your stay. The staff and management look forward to seeing you again.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
Nice place to stay, and even if a bit older it was in good condition and very comfortable. Easy to find right off the main road into town and close to the downtown area for business.
Stayed 1 night in Feb 2019
Response from Christie on Feb 12, 2019
Thank you for staying with BCMI Drayton Valley. We are glad to hear you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from Christie on Jan 30, 2019
Thank you for staying with BCMI Drayton Valley. We look forward to seeing you in your future travels.