Terrace/patio

Reviews of Leonardo Hotel Dresden Altstadt

3.5 out of 5
Leonardo Hotel Dresden Altstadt
Magdeburger Str. 1a, Dresden, SN

Reviews

8.4

Very Good

Rating 10 - Excellent. 245 out of 637 reviews" "
Rating 8 - Good. 301 out of 637 reviews" "
Rating 6 - Okay. 69 out of 637 reviews" "
Rating 4 - Poor. 13 out of 637 reviews" "
Rating 2 - Terrible. 9 out of 637 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice this hotel was! some of the reviews were not great, and next to train station. i stayed for 4 nts and went to the circus. i did not go near the train station at night but went the other direction and it was fine even walking or riding a bike at night. the hotel itself is nice with a nice bar in the lobby. there were people downstairs at night enjoying cocktails. there is a coffee shop and a grocery store across the street which were very convenient. a great place to stay outside of town and very convenient to where the circus was performing
Stayed 1 night in Dec 2023
Response from L. Schwenke Guest Relations Support on Dec 29, 2023
Dear Nancy,thank you very much for your lovely feedback and your visit in our hotel.It is so great to read that we were able to convince you completely of our service and standard.Your comments are such a big compliment to our whole hotel team.We look forward to your next visit and wish you all the best for the new year.Kind regards

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on Dec 20, 2023
Hallo Christopher, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

10/10 Excellent

Claire

Stayed 2 nights in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on Jun 30, 2023
Dear Claire, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
This location needs improvement!
Good location, room carpet was dirty. The dinner buffet was of very poor quality and the service in the restaurant is non existent. Stayed in multiple Leonardo hotels before but this location hurts the brand. Management needs to work to improve multiple areas. Reception and housekeeping staff were friendly and helpful.
Stayed 3 nights in Sep 2022
Response from Katrin Kraske, Guest Relations Manager on Oct 7, 2022
Hello Adrian, Thank you for taking the time to rate your stay at the Leonardo Dresden Altstadt. We are very sorry that you were not satisfied. We are doing our best to resolve the matter you raised. We appreciate your constructive feedback very much. Thank you for letting us know. Kind regards,

8/10 Good

Luis Alonso

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
It is a nice hotel to stay.
Stayed 1 night in Dec 2021
Response from Katrin Kraske, Guest Relations Manager on Dec 13, 2021
Dear Luis Alonso, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

6/10 Okay

Timothy

Disliked: Staff & service, property conditions & facilities
Not worth the money.
A poor choice of mine. Its one saving grace is that it was fairly close to the attractions. The bad was that it is close to railway lines that are loud at night, in a poor-ish area where you might not want to walk at night, and the breakfast is 14 Euros! I went to a bakery nearby and paid 5 for both breakfast and lunch. It wasn't a cheap stay either, around 60 Euros per night. Not worth 40 in my opinion. It will teach me to research more in the future. Forget this place and Dresden, move on to Prague, it's much nicer (and cheaper).
Stayed 3 nights in Sep 2020
Response from Katrin Kraske, Guest Relations Manager on Oct 5, 2020
Hello Timothy, Thank you for your feedback. Unfortunately we were not able to convince you of our service and standard. We have soundproof windows and a fresh air supply in the rooms, so you can sleep with closed window. Unfortunately, due to the current restrictions and extensive hygiene measures, we can only offer our usual breakfast service to a very different extent. So we reduced the breakfast rate. The safety and health of our guests and our team come first. Best regards,

6/10 Okay

Wen Chun

Liked: Cleanliness
Stayed 3 nights in Aug 2020
Response from Katrin Kraske, Guest Relations Manager on Aug 17, 2020
Dear Wen Chun, Thank you very much for your rating. Unfortunately you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcome you back as our guest. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Katrin Kraske, Guest Relations Manager on Jul 6, 2020
Dear guests, It is so great to see that we were able to convince you completely of our service and standard. Thank you for your great evaluation. We hope to see you soon. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Good hotel, clean and convenient.
Stayed 2 nights in Feb 2020
Response from Daniela Wannagat, Guest Relations Coordintor on Feb 25, 2020
Dear Guest, Many thanks for this great review. It's nice that you felt so comfortable. We are happy to be your host again on your next visit to Dresden. Best Regards Daniela Wannagat, Guest Relations Coordintor

10/10 Excellent

SIMON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent rate for a hastily arranged business trip
Stayed 1 night in Jan 2020
Response from Daniela Wannagat , Guest Relations Coordinator on Jan 13, 2020
Dear Simon, let me start by thanking your for your feedback regarding your stay at the Leonardo Hotel Dresden. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I have forwarded your comments regarding the bell ringer to the responsible person. We hope to see you again and wish you all the best. Best regards, Daniela Wannagat Guest Relations Coordinator

10/10 Excellent

Nora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Daniela Wannagat ,Guest Relations Coordinator on Jan 12, 2020
Liebe Nora, schön das Sie sich die Zeit genommen haben unser Hotel in Dresden zu bewerten.Ihr Feedback ist für die Weiterentwicklung unseres Hotels sehr wichtig. Sehr gern möchten wir Sie wieder als Gast bei uns Leonardo Dresden begrüßen und Sie weiterhin von unserem exzellenten Service zu überzeugen. Mit freundlichen Grüßen Daniela Wannagat ,Guest Relations Coordinator

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast provided. Not happy that I was assigned a room for the disabled. I wasn't informed upon checking in.
Stayed 4 nights in Dec 2019
Response from Daniela Wannagat, Guest Relations Coordinator on Jan 10, 2020
Dear guest, thank you for your honest feedback. We are sorry that we were not 100% satisfied. We have discussed your comment with the responsible office. We would be really happy to welcome you again in Dresden and our hotel. Daniela Wannagat, Guest Relations Coordinator

6/10 Okay

KONSTANTINOS

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
They charge me 4 euros its room for tax even that i show the bill that i pay all ready by Expedia
Stayed 1 night in Dec 2019
Response from Daniela Wannagat ,Guest Relations Coordinator on Jan 13, 2020
Dear Konstantinos, thank you very much or your feedback. In Dresden, an accommodation tax has been levied on privately arranged hotel stays since middle of 2015. Travelling for business reason is exempt. This is not an purchase for the hotel. We are sorry that the reception missed that detail, we will sensitize them again. Thank you for your understanding. Best regards Daniela Wannagat ,Guest Relations Coordinator

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Excellent service. Clean and comfortable.
Stayed 4 nights in Dec 2019
Response from Katrin Kraske, Guest Relations Manager on Dec 23, 2019
Dear Andries, It is so great to see that we were able to convince you completely of our service and standard. We hope to see you soon. Best regards,

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel. Food and hygene.....staff not so much
2 single beds pushed together apparently is a double bed. Overall the hotel was very clean with good size rooms. Food was faultless . The only thing that let the hotel down was the staff. Of the 5 we had dealings with, 1 was friendly and helpfull. The other 4 had all the time in the world..... for eachother and seemed put out to do thier job. Stern speaking and blunt manners. To be fair thats how i found most of the people in dresden but i would have thought people working in a hotel would have made the effort to atleast pretend they wanted to be there!!
Stayed 3 nights in Dec 2019
Response from Katrin Kraske, Guest Relations Manager on Dec 13, 2019
Dear James, Thank you for drawing our attention to the service at our reception. It gives us an opportunity to reflect on our customer satisfaction and improve our service in the future. Please recognize that we aim to do better. We regret that we did not meet your expectations and we would like to apologize for the rude behavior. I have forwarded your comments to the responsible head of department. We will sensitize our employees again. We very much hope that you will give us the opportunity to change your impression of us to a positive one during your next stay with us. I would be very happy to convince you of our ever improving commitment to excellent service. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well-located between Altstadt And Neustadt
Stayed 2 nights in Nov 2019
Response from Katrin Kraske, Guest Relations Manager on Dec 2, 2019
Dear guest, We don't want to miss the chance to thank you for your feedback about our Leonardo Hotel Dresden Altstadt. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel is right next to Dresden mitte station which is 2 mins from Dresden Main station.Quiet room but light sleepers may hear the odd late night train. Modern Hotel with welcoming reception and bar area. Friendly staff, nice large room with comfy bed. Tea and coffee facilities only down side no in room fridge. 15 minute walk through a park to historical areas.
Stayed 1 night in Oct 2019
Response from Katrin Kraske, Guest Relations Manager on Oct 18, 2019
Dear Richard, Thank you very much for taking the time to evaluate your stay at Leonardo Hotel Dresden Altstadt. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room Great staffs
Stayed 1 night in Aug 2019
Response from Leonardo Hotels on Sep 19, 2019
Dear Guest, Thank you very much for staying at Leonardo Hotel Dresden Altstadt. We are looking forward to your next visit and wish you all the best. Kind regards, Mandy Hoffmann, Leonardo Hotels

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Despite the claims they make there is, effectively, NO PARKING ONSITE. There are spaces for several TOUR BUSES only and FIVE spots limited to 15 minutes for cars. There is, however, a multi-storey car park run by the city next door with plenty of room.It took me three go-arounds to figure this out because of random street closures.
Stayed 2 nights in Aug 2019
Response from Leonardo Hotel Dresden Altstadt on Aug 9, 2019
Dear Guest, Thank you very much for taking time to evaluate our Leonardo Hotel Dresden Altstadt. I regret that there were inconveniences with the parking situation. Our team and I hope that you will be our guest again in the future and wish you all the best. Kind regards, Mandy Hoffmann, Leonardo Hotels

8/10 Good

tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Leonardo Hotel Dresden Altstadt on Jul 26, 2019
Dear tal, Thank you very much for your given feedback. We are looking forward to your next stay at Leonardo Hotel Dresden Altstadt and wish you all the best. Kind regards, Mandy Hoffmann, Leonardo Hotels

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2019
Response from Katrin Kraske, Guest Relations Manager on Feb 18, 2019
Dear guest, Thank you for your rating. Unfortunately we were not able to convince you of our service and standard. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Katrin Kraske, Guest Relations Manager on Jan 2, 2019
Dear guest, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Management on Sep 13, 2018
Dear James, Thank you for being our guest and taking time to evaluate your stay. We are happy and hope we see you soon again. Your team from the Leonardo Hotel Dresden Altstadt and Simone Leonhardt / General Manager / Leonardo Hotel Dresden Altstadt

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good for self driving customer
Room is clean and spacious. Service is good. But the location is a bit far from the city centre. Public carpark is just next door but you can find cheaper street parking nearby easily since it is not the city centre. Breakfast is not good. Only few selection available. Don't know why the same chain hotel Leonardo Heidelberg is a lot lot better than this one in Dresden.
Stayed 1 night in Aug 2018
Response from Managament on Sep 19, 2018
Dear Guest, Thank you for your kind feedback. Leonardo Hotels operates more than 190 hotels in Europe, UK & Israel and is currently continuing its expansion. As the European Division of Fattal Hotels, founded by David Fattal, Leonardo Hotels focuses on hotels of the 3 and 4-star plus categories as well as on hotels with comparable standard, each of them individually designed and offering excellent services. We would be happy to welcome you back soon at the Leonardo Hotels. Simone Leonhardt / General Manager / Leonardo Hotel Dresden Altstadt

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo Hotel Dresden Altstadt is very nice hotel
We like this hotel a lot! the front desk is very friendly and professional. And this hotel location is very convenient for public transportation and restaurants nearby.
Stayed 1 night in Jul 2018
Response from SL on Sep 4, 2018
Dear Jian, Thank you very much for your kind feedback, which we will relay to our staff at the reception. Hope we can meet your expectations once again in our prime old location. Simone Leonhardt General Manager Leonardo Hotel Dresden Altstadt

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Dresden
Very comfortable hotel with good-sized room and bathroom and comfortable mattress. Adjacent to Dresden Mitte station, so easy to find, and although not in a glamorous location, it is an easy walk to the attractions of the Altstadt. Limited choices for an evening meal in the immediate vicinity, but the dinner menu in the restaurant was interesting and reasonably priced. Pleasant, efficient service.
Stayed 3 nights in Jul 2018
Response from SL on Aug 1, 2018
Dear Helen, Your feedback is a gift of appreciation. Many thanks from us. We are very happy that you enjoyed your time here. You are always welcome at the Leonardo Hotels. Simone Leonhardt, General Manager

8/10 Good

Mr Matthew J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Very pleasant and competitive hotel, a 10 minute walk from the Altstadt. It even had a kettle in the room! Recommended.
Stayed 3 nights in Jul 2018
Response from SL on Aug 1, 2018
Dear Mr. Mathew, Thank you very much for staying with us, for your nice opinion and for your recommendation. It will be a pleasure to host you again in future. Simone Leonhardt, General Manager - Leonardo Hotel Dresden Altstadt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, good breakfast, easy walking to city centre.
Stayed 1 night in Jun 2018
Response from General Manager on Jun 28, 2018
Dear Guest, Thank you for taking time to provide us with your feedback after your last stay. We are happy that you enjoyed your stay and would be happier to welcome you soon again. Simone Leonhardt, General Manager - Leonardo Hotel Dresden Altstadt

10/10 Excellent

Abby S.

Smart and Clean
My stay was very comfortable. The location was an easy walk along the river into the center of town. The breakfast was adequate.
Stayed 2 nights in May 2018

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wanted parking and it was nice
Stayed 2 nights in May 2018
Response from SL on Jun 5, 2018
Dear Chuck, Thank you very much for taking the time to assess our hotel. We love to hear, that you felt comfortable during your stay. If you visit Dresden again, please be our guest. Simone Leonhardt, General Manager - Leonardo Hotel Dresden Altstadt

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very good rooms comfortable and clean ,food was excellent . Would stay again
Response from SL on May 4, 2018
Dear Jason, We are very proud of your opinion. The whole team would like to repeat these moments of remembrance. Until then, we wish you all the best. Simone Leonhardt, General Manager - Leonardo Hotel Dresden Altstadt

10/10 Excellent

Biresh, Pullman, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Its close to the tourist attractions (Zwinger, Opera house, etc). Also, nice and clean rooms, friendly staff.
Stayed 3 nights in Mar 2018
Response from General Manager on Mar 29, 2018
Dear Biresh, Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay and you found friendly our service. We hope to see you again soon. Simone Leonhardt, General Manager - Leonardo Hotel Dresden Altstadt

8/10 Good

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from L Hotel Dresden Altstadt on Jan 3, 2018
Lieber Pietro, Dankeschön für Ihre Benotung. Wir wünschen Ihnen alles Gute für das neue Jahr und freuen uns auf Ihren nächsten Besuch im Leonardo Hotel Dresden Altstadt. Simone Leonhardt, Direktorin

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly close to the major tourist centre, but still a fair walk.
Stayed 3 nights in Jun 2017
Response from General Manager on Jul 25, 2017
Dear Guest, First of all thank you for this review and for your kind words. We are very happy that you enjoyed your time here. With pleasure we will look forward to welcome you back soon again. Simone Leonhardt, General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to altstadt.
Perfect for those with a car to park and walk into the city. Clean, fresh, and friendly. Fastest check in and out process ever.
Response from General Manager on Oct 26, 2016
Dear Guest, we are happy to read your wonderful review since praise like this is what we are working for every day. Of course, we will forward your nice words to our whole Team. It was a pleasure to have you as our guest and we hope to welcome you back in Dresden very soon. Best wishes - Simone Leonhardt, General Manager from the Leonardo Hotel Dresden Altstadt.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 13, 2016
Lieber Gast, Dankeschön für Ihre Punktebenotung. Jede Einschätzung wird von uns ausgewertet. Über Ihren nächsten Aufenthalt in unserem Haus freuen wir uns bereits jetzt. Simone Leonhardt, Direktorin vom Leonardo Hotel Dresden Altstadt

8/10 Good

Edward, Houghton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night stay European tour
Would have given this hotel a better score but I left some clothing in my room when I checked out, my fault entirely but rang a few hours later to sort it and apparently the maid hadn't found it , so not happy with the service at all
Response from General Manager on Sep 6, 2016
Dear Edward, Thank your very much for your rating. Your feedback will help us to continue learning and improving our staff. We were talking about the situation already within in the Team. Leonardo Hotel Dresden Altstadt - Simone Leonhardt, General Manager

8/10 Good

Keith

Liked: Property conditions & facilities
Response from General Manager on Aug 4, 2016
Dear Keith, We are very proud about your fantastic feedback and passed it trough to all colleagues. Thank you. It would be a great pleasure for all of us to welcome you again in Dresden. Simone Leonhardt, General Manager - Leonardo Hotel Dresden Altstadt

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Convenient and friendly
It's bit away from the centre of town, but public transport makes it really easy to get to. The staff are really helpful too.
Response from Management on May 12, 2016
Dear guest, thanks a lot for being our guest and providing us with your feedback. The nice comment about our staff makes us proud as this is one of the most important things for us. We hope we see you soon again in Dresden or any other of the Leonardo Hotels.

10/10 Excellent

Brad, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and simple just a walk from town
Nice and simple hotel. However, it is a walk to the town of about 15 minutes which we were not aware of when we booked. Clean and warm rooms. Would recommend.
Response from Hotelmanagement on Feb 26, 2016
Dear Brad, we appreciate all your lovely comments belonging our Leonardo Hotel Dresden Altstadt. Hopefully you'll be our guest again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from L Hotel Dresden Altstadt on Dec 11, 2015
Lieber Gast, vielen Dank für Ihre Punktebewertung. Das Team vom L Hotel Dresden Altstadt.

8/10 Good

can ce recommen, northern Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get everywhere with public transport
Overall a good experience; only the heavy traffic on the main road was slightly annoying if someone isn't used to city life;
Response from L Hotel Dresden Altstadt on Nov 20, 2015
Dear guest, thank you for visiting and providing us with your impressions of our hotel. As we are located near the train station "Dresden Mitte", our rooms are already equipped with soundproofed windows which avoid the noises when they are closed. With great pleasure we would like to welcome you again in our L Hotel Dresden Altstadt.

8/10 Good

Mike, South of England

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient, comfortable but close to trains
This is a convenient hotel a few hundred yards from S Bahn Dresden Mitte and 15 minutes from Airport door to door. So no need for taxis It is about 15 minutes walk to Zwinger Palace and all famous bits. Bed comfortable, but the sound proofing doesn't stop noise of trains. Breakfast good. Dinner less so but not all that expensive. Basic cuisine. Staff not very charming by best standards, but efficient. The deal I got was a very good value and I found my room comfortable and didn't dread going back there as can be true case with some 3* city hotels. The bar wasn't dearer than the town bars
Response from Management on Oct 29, 2015
Dear Mike, thank you for your constructive feedback. We regret that we did not meet your expectations regarding our service quality. Please be assured that we may and will do it better. We hope you give us another chance to show our commitment to excellent service during your next stay in our L Hotel Dresden Altstadt.

6/10 Okay

Julia , Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near downtown Dresden
Long gone are the days when guests got breakfast free of charge. additional 25 EUR are charged nowadays ,no matter how many stars the establishment has. We tried as an alternative a nearby bakery , that served us a royal breakfast for two,for a mere 14 EUR. The free WiFi was too slow to use, so we opted to pay the additional 6 EUR charge for a speedy connection, but that was not much better.
Response from L Hotel Dresden Altstadt on Oct 17, 2015
Dear Julia, thank you for being our guest and giving us some feedback. I'm still in contact with our provider concerning the premium wifi. Thanks for this annotation which is helpful for our permanent service improvement. We hope we see you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Close to station
We were on 1st floor facing paved area used by smokers.They talked loudly until 3.30 am one morning .
Response from L Hotel Dresden Altstadt on Oct 18, 2015
Dear guest, thank you very much for your support and your honest words, which are very helpful for us to permanently improve our service. We are happy that you enjoyed our breakfast and passed this praise through to our team. Please visit us again in our L Hotel Dresden Altstadt.

10/10 Excellent

Dr P D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from L Hotel Dresden Altstadt on Sep 24, 2015
Dear guest, we appreciate your rating with full points. The whole team want to say thank you and would be happy to welcome you again.

8/10 Good

Sandyg, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for central Dresden
Attended a conference in the city, so it wasn't a tourist trip. Hotel is hard-by a busy railway line, but with the windows shut there was no sound whatsoever from outside. With the windows open, however, it was loud! Not in a very glamorous setting but it suited my brief purpose. The room was very clean and comfortable - think Premier Inn, but smarter furnishings. Comfy bed, hot shower, food neither here nor there, just OK. You can walk into central Dresden with all the sights in a good 15 minutes. It was so quiet in the corridors and at night that I thought the hotel must be empty. However, the breakfast sitting was packed out - this hotel has seriously good soundproofing! Nice not to have slamming doors and kids running down the corridors (or if they were, I didn't hear them!). I would have appreciated more help with the dining room protocol....it wasn't clear whether you just found your own table, or had to wait. Felt like a lemon waiting for some guidance; always tricky when travelling solo.
Response from L Hotel Dresden Altstadt on Sep 8, 2015
Dear Sandy, thank you for taking time to fill out the online guest questionnaire. Your feedback with all advices and annotations is very helpful for us as we permanently want to improve our service. We look forward to welcome you again at the L Hotel Dresden Altstadt or another Leonardo Hotel.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in Dresden!
The staff was very accommodating. The hotel is right next to the train station which makes for easy travel. We enjoyed our stay!
Response from L Hotel Dresden Altstadt on Aug 19, 2015
Dear Rebecca, we are pleased that you enjoyed your stay. We hope we see you soon.

4/10 Poor

bash, BM

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Could be better
New hotel. Room ok. Found about 1.5 km of old town. Room ok but dirty towels

6/10 Okay

Ivaylo, Seattle

Liked: Cleanliness
Disliked: Room comfort
Mine l
Small beds