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Reviews of Ramada by Wyndham Drumheller Hotel & Suites

3 out of 5
Ramada by Wyndham Drumheller Hotel & Suites
680 2nd Street Se, Follow Hwy 9, Drumheller, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool and slide.
Stayed 1 night in Apr 2024

10/10 Excellent

Oenone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times! Hotel very comfortable and convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Season

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed before and we will certainly be back. Great family hotel!
Stayed 2 nights in Apr 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe. Basic but good breakfast. Convenient shopping and restaurants within a short walk. Beautiful view of the Badlands.
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Apr 2024
Response from Ramada on Apr 12, 2024
Thank you for the star rating Tracy. Hope you have a wonderful day!

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Drumheller - clean, spacious room. Comfortable bed. Several places to eat within walking distance. Decent free breakfast included. Nice pool. Convenient (driving distance) to Tyrell Museum.
Response from Ramada on Apr 10, 2024
Thank you Wendy for the awesome review of the Ramada Inns and Suites! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ramada on Apr 10, 2024
We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon!

10/10 Excellent

Renée

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great location. Good price. Great pool for kids. Not too deep. Water slide. Close to everything you’d want to do in Drum. Would recommend.
Stayed 1 night in Mar 2024
Response from Ramada on Apr 3, 2024
Hello Renee, thank you very much for such a great review of the Ramada ! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at with us and we cannot wait to serve you again in the near future!All the best!

4/10 Poor

Kayla Des

Liked: Amenities
Check in was slow and the person was argumentative. When asked what cc paid with argued that it was different. Would not accept my spouses Id even though he was standing with me due to him being on the phone. Lost our booking while checking us in. Took over 20 minutes to check us in.
Stayed 1 night in Apr 2024
Response from Ramada on Apr 3, 2024
Hello Kayla, we are very sorry to hear about your unfortunate experience at our property, as this truly was not our intention. We greatly appreciate you taking the time to express your concerns. I would like to take this opportunity to state that we are working diligently on check in process to prevent this situation from happening again. Have a great day.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this hotel, and we will definitely return again in the future! Very clean and great facilities.
Stayed 1 night in Mar 2024
Response from Ramada on Apr 12, 2024
Thank you for the awesome review Lauren, thank you for staying with us and we look forward to serve you again!!

10/10 Excellent

JINWOOK

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 31, 2024
Thank you for your high review on the Drumheller Ramada. We hope that you will visit us again. All the best to you

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Laurie(AGM) on Mar 31, 2024
Thank you for your review. All the best to you

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our family loved our stay here! The pool was great, we just had to keep my 5year old close to the entrance as it quickly goes from 2.5 to 4 ft deep. Breakfast was great, staff was friendly. It was conveniently located by Boston pizza so we could just walk over for dinner. Will be back !
Stayed 2 nights in Mar 2024
Response from Laurie(AGM) on Mar 30, 2024
Thank you for your high rating of your stay with us at the Drumheller Ramada. We appreciate your kind words. We look forward to your next visit. All the best to you

6/10 Okay

Giselle

Liked: Cleanliness
I thought it was expensive for the quality, hot tub was out of service, lighting was poor throughout the hotel. I was a little nervous when checking in with the front desk personal. Had to follow up to receive a receipt for the stay.
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 30, 2024
We're sorry that you were not happy with the service provided to you. That is not typical with our establishment. Unfortunately when there is an accident in the pool or hot tub, we do have to close it down for maintenance and cleaning. We wish you all the best

10/10 Excellent

Zhixin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 30, 2024
Thank you for your high rating of your stay at the Drumheller Ramada. We appreciate all reviews. All the best to you

8/10 Good

Lyle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 30, 2024
Thank you for your high rating of your stay at the Drumheller Ramada. We hope that you visit us again. All the best to you

10/10 Excellent

Kourtaney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 30, 2024
Thank you for your high rating of the Drumheller Ramada, we appreciate it. We hope you visit us again soon. All the best

8/10 Good

heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 26, 2024
Thank you for the high rating of the Drumheller Ramada. We are glad that you enjoyed your stay with us. All the best to you.

10/10 Excellent

Baylee

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 18, 2024
Thank you for your high rating of the Drumheller Ramada. We appreciate all input. We hope that you will visit us again. All the best to you

8/10 Good

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were great, pool area was great and breakfast also very good.
Stayed 2 nights in Mar 2024
Response from Laurie(AGM) on Mar 16, 2024
We are so glad that you enjoyed your stay at the Drumheller Ramada. Thank you for the high rating. All the best to you

8/10 Good

lorey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good no taxi service
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 16, 2024
Thank you for your high rating of the Drumheller Ramada. We appreciate it. All the best to you

10/10 Excellent

Gillian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfortable. The breakfast was delicious.
Stayed 1 night in Mar 2024
Response from Laurie (AGM) on Mar 11, 2024
We are so glad that you enjoyed your stay with us at the Drumheller Ramada. We always appreciate the feed back. We hope you visit us again soon. All the best to you.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay while we were visiting the dinosaur museum
Stayed 1 night in Mar 2024
Response from Laurie(AGM) on Mar 11, 2024
We're so glad that you enjoyed your stay at the Drumheller Ramada! We hope you will visit us again. All the best to you.

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 4 year old son and I came for a dinosaur weekend and had a fantastic time. The hotel was just as, maybe more, exciting for him than seeing the dinosaurs at the museum. We loved the pool, and the waterslide is fantastic. The continental breakfast is great with lots of options. Picky kid approved! Our room was spacious and clean and all of the staff were friendly. There are also a few restaurant options in the same parking lot, so you don't have to drive to dinner. We'll definitely be back for another family stay.
Stayed 1 night in Mar 2024
Response from Laurie (AGM) on Mar 5, 2024
We are so happy that you and your son enjoyed your stay with us. We hope to see you again soon. All the best to you

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept hotel and very clean. Great breakfast on site. The only thing they could do to improve the experience would be to install new larger TV’s.
Stayed 1 night in Feb 2024
Response from Laurie(AGM) on Mar 2, 2024
We thank you very much for your rating and comments of your stay with us at the Drumheller Ramada. We hope you will visit us again. All the best to you

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just great and we used the pool lots it was clean and we had lots of fun
Stayed 2 nights in Feb 2024
Response from Laurie (AGM) on Feb 24, 2024
We're so glad that you enjoyed your stay with the Drumheller Ramada. We hope you will visit us again soon. We wish you all the best.

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was great. Eggs, hash browns, sausage. Then all the extras were really nice too. The pool/waterslide were a great addition for some fun family time.
Stayed 1 night in Feb 2024
Response from t on Feb 21, 2024
Thank you for your rating and kind comments regarding your recent stay at the Ramada in Drumheller. I am so happy to hear that you and your family had a great time. All The Best

2/10 Terrible

Harneet

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from t on Feb 21, 2024
I am sorry you were disappointed with your stay. All The Best

10/10 Excellent

Chad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member we dealt with was wonderful. I regret not remembering his name. A younger slim man with a few tattoos. We were travel with a small infant and the hotel was perfect.
Stayed 1 night in Feb 2024
Response from Laurie(AGM) on Feb 11, 2024
We thank you for your high rating of the Drumheller Ramada and also for acknowledging Kilian. I will be sure to mention this to him. We hope you will stay with us again. All the best to you.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laurie (AGM) on Jan 6, 2024
Thank you for your high rating of the Drumheller Ramada. We hope to see you again. All the best to you

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, our kids had the best time at the pool. Fantastic for families.
Stayed 1 night in Dec 2023
Response from Laurie (AGM) on Dec 30, 2023
Thank you very much for your high review of your stay at the Drumheller Ramada. We hope to see you again. All the best.

10/10 Excellent

Chioma

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Laurie (AGM) on Dec 29, 2023
Thank you for your rating of your stay at the Drumheller Ramada. All the best to you

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Laurie (AGM) on Dec 3, 2023
Thank you for your high rating of your stay at the Drumheller Ramada, we hope you will stay with us again. Al the best to you.

4/10 Poor

Melanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from t on Nov 29, 2023
I am sorry you had a bad experience at the hotel. I wish you had specified the issue so we could have an opportunity to do better.All The Best

6/10 Okay

malcolm

Disliked: Cleanliness
Maybe I expected too much, but overall disappointing. Felt like pampering the old lady so we went with the honeymoon suite. The jacuzzi was nice, but kind of falling apart. There was something sticky spilled on the bed side table, the mirrors around the tub were smudged all over, and least important but worth mentioning, the television in the room was tiny. It's 2023. Why are there 50" TVs in the lobby displaying stupid slideshows that nobody gives a care about, when the flipping honeymoon suite has a 32" Samsung from 2009? Not very impressive. What really bugged me though was the refusal to allow me to check in early or checkout late. Like come on. I told her I would pay whatever to cover it, but without sympathy I was given a no. I'm a reasonable man, I've worked in hotels - it can be done. Especially for paying customers. This is literally the only hotel that has ever said no to that in my experience. Which is just super weak. I'm talking two hours early, and one hour late. "We don't do that" is what she said. I hesitate to call the staff "nice". Young guy with the tattoos is cool and helpful, but I recommend staying at the Super8. The people there are great, rooms are cleaner, and they'll accomodate you.
Stayed 1 night in Nov 2023
Response from Laurie (AGM) on Nov 20, 2023
I'm sorry your stay with us was not up to your expectations. We wish you the best

10/10 Excellent

Mariëtte

Traveled with family and small children
Liked: Property conditions & facilities
The pool was fun for the kids. Everything was clean and comfortable.
Stayed 1 night in Nov 2023
Response from t on Nov 13, 2023
Thank you for your high rating of your recent stay at the Ramada in Drumheller. I am so happy to hear that your family had a good time. All The Best

10/10 Excellent

Joan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing ! Everything was immaculate and the pool was the perfect temperature. I would recommend it this place to everyone 👍
Stayed 2 nights in Nov 2023
Response from Laurie (AGM) on Nov 12, 2023
We thank you very much for your recommendation and high rating of the Drumheller Ramada. We hope you will visit us again. All the best to you.

10/10 Excellent

Marie

Stayed 1 night in Nov 2023
Response from Laurie (AGM) on Dec 3, 2023
Thank you for rating your stay with us at the Drumheller Ramada, we hope to see you again. All the best to you

10/10 Excellent

DEBORA

Stayed 1 night in Nov 2023
Response from Laurie (AGM) on Dec 3, 2023
Thank you for rating your stay with us at the Drumheller Ramada. This high rating tells us we are doing what we hoped. Please visit us again soon.

8/10 Good

Kellie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Very busy place Good breakfast
Stayed 2 nights in Aug 2023
Response from Laurie (AGM) on Nov 11, 2023
Thank you for your high rating of the Drumheller Ramada. We appreciate it and hope you will visit us again. All the best to you.

10/10 Excellent

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the breakfast. It was much nicer than the average hotel breakfast and the staff were great at keeping things stocked and cleaned. The room was pretty clean. It wasn’t outstandingly clean but it was comfortable. The bed and bedding were nice. All the linens seemed very clean, which we appreciated. It was nice and quiet. It was nice that the hotel was in the same parking lot as a Boston Pizza and an O’Shea’s (however the O’Shea’s was closed Tuesday and Wednesday). The hotel staff were great. I forgot my contact lense case and the lady at the front said they didn’t have any but gave me some ear plug cases to use - I really appreciated her thinking outside of the box. Another nice thing was we used a playpen/crib of the hotel and it came with some kid blankets. I appreciated that. And the room was very very dark with the black out blinds (something I find so useful when travelling with kids!). Overall we were happy with our and would definitely stay here again!
Stayed 1 night in Nov 2023
Response from Laurie (AGM) on Nov 11, 2023
We are so pleased that you enjoyed your stay with us at the Drumheller Ramada. We look forward to your next visit with us. Thank you for your kind words. All the best to you

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Laurie (AGM) on Nov 11, 2023
Thank you for your high rating of the Drumheller Ramada, we hope you visit us again. All the best to you

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic and so was pool. Room had 3 beds which was great.
Stayed 1 night in Nov 2023
Response from Laurie (AGM) on Nov 6, 2023
We are so glad that you enjoyed your stay at the Drumheller Ramada and hope to see you again. All the best

8/10 Good

KELLY

Traveled with family and small children
Liked: Cleanliness, staff & service
Some of the guests above us were very loud but the staff was great when we called and dealt with the issue right away
Stayed 2 nights in Aug 2023
Response from Laurie (AGM) on Nov 6, 2023
Thank you for your high rating of your stay at the Drumheller Ramada. Unfortunately we can't always rely on others to be respectful but I am glad the staff dealt with it in a timely fashion for you. We hope to see you again. All the best

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and water slide!
Stayed 1 night in Nov 2023
Response from Laurie (AGM) on Nov 5, 2023
we are so glad that you enjoyed your stay at the Drumheller Ramada. We hope you will stay with us again. All the best to you.

10/10 Excellent

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family was very well taken care of.
Stayed 3 nights in Oct 2023
Response from Laurie (AGM) on Nov 4, 2023
Thank you for your high rating of the Drumheller Ramada. We hope that you will stay with us again. All the best to you

10/10 Excellent

Wendy

Stayed 2 nights in Jul 2023
Response from Laurie (AGM) on Nov 4, 2023
Thank you for your high rating of the Drumheller Ramada. All the best to you

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laurie (AGM) on Oct 29, 2023
Thank you for your rating, we appreciate it. All the best

10/10 Excellent

Edelyn

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laurie (AGM) on Oct 28, 2023
We thank you for your rating and hope you will visit us again. All the best.

10/10 Excellent

Jill, Hanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out this was a glorious stay. Staff was friendly, personable, and professional in all areas. Front desk check in staff on Monday afternoon engaged in just enough small talk to make us feel welcome. Not an easy feat as the hotel was quickly filling up with folks who had to cut travel short due to the first snow of the season and unexpectedly spend the night. On both Tuesday and Wednesday the breakfast room staff were out of this world! Because of the unexpected onslaught of guests previously mentioned, on Tuesday morning they were rushing to fill up the chafing dishes. However, the girl working made a point of keeping you appraised of what was being cooked and how long that it would be. Again, friendly and chatty and yet still professional. Wednesday I just went to breakfast to grab a coffee and a juice but the gentleman working greatest me with honest cheer and conversation. We were in town for our anniversary so booked the king size bed/hot tub room. The room was stunning, much more fancy (and yet cozy) thank what I had expected. Even through we had a hot tub in the room, we went to use the pool, slide, and hot tub in the common area. These two 60 year olds had a blast on the water slide! The pool is spacious and warm, and the hot tub was glorious and steamy hot. All in all a wonderful stay. I'm glad that we chose to travel from Hanna to Drumheller instead of one of the big cities. We'll do this again next year.
Stayed 2 nights in Oct 2023
Response from Laurie (AGM) on Oct 28, 2023
We are so pleased that you enjoyed your stay with us at the Drumheller Ramada. Thank you for posting this review as it means so much to know that you enjoyed your stay with us and we look forward to seeing you in the future. All the best.