Exterior

Reviews of SureStay Plus Hotel by Best Western Drumheller

2.5 out of 5
SureStay Plus Hotel by Best Western Drumheller
800-680 2nd Street SE, Drumheller, AB

Reviews

8.2

Very Good

Rating 10 - Excellent. 353 out of 846 reviews" "
Rating 8 - Good. 307 out of 846 reviews" "
Rating 6 - Okay. 106 out of 846 reviews" "
Rating 4 - Poor. 56 out of 846 reviews" "
Rating 2 - Terrible. 24 out of 846 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Destini

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
I'm sorry our hotel did not meet your expectations, if there is anything specific you'd like to discuss, please feel free to give us a call.

6/10 Okay

Lindsay

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for the positive rating, we look forward to seeing you again soon.

8/10 Good

Sidney

Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for the positive rating, we look forward to seeing you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Thank you for the perfect rating, see you again next time.

10/10 Excellent

Marcel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location Breakfast in morning
Stayed 1 night in Apr 2024
Response from SureStay Plus Hotel by Best Western Canalta on Apr 4, 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to leave us a positive review. We are delighted to hear that you enjoyed our great location and our breakfast offerings.We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place served its purpose of a one night stop. Breakfast was free and was more than adequate to start your day. Staff was friendly. The rate could be cheaper, by 50 dollars I feel.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you, I'm glad to hear that our hotel served its purpose as a one-night stop for you and that you found our complimentary breakfast to be more than adequate to start your day. Additionally, we appreciate your kind words about our friendly staff members.Regarding the rate, we understand your concern, and we appreciate your feedback. We continuously review our pricing to ensure that we offer competitive rates while maintaining the quality of our services and facilities. We will certainly take your feedback into consideration as we evaluate our pricing structure moving forward.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another comfortable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Good

Earline- Caribbean tune

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was wonderful. All was very good. Every concern was met with urgency. Breakfast could do with some more variety. "Fluffy pancakes, a requirement for my crew." The girls had a blast in the pool... thank you. More smiles please but thanks for that lovely smile at the end of our conversation at check out. This property is indeed referral worthy. Once again thank you 😊
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We greatly appreciate your insights as they help us understand what we are doing well and where we can make improvements to enhance your experience.We're delighted to hear that your check-in experience was wonderful and that overall, your stay with us was very good. It's also encouraging to know that our team addressed your concerns with urgency, as guest satisfaction is our top priority.Regarding breakfast, we appreciate your feedback about the variety and the request for our pancakes to be more fluffy. Your input is invaluable, and we will certainly consider ways to enhance our breakfast offerings to better meet the preferences of our guests.We're thrilled to hear that the girls had a blast in the pool! Creating memorable experiences for our guests is what we strive for, and it's heartening to know that we succeeded in doing so during your stay.We appreciate your feedback about smiles and are glad to hear that you found our team members to be friendly. We will continue to strive to provide warm and welcoming service to all our guests.Thank you once again for your valuable feedback and for considering our property referral worthy. We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Good

James

Stayed 1 night in Mar 2024
Response from SureStay Plus Hotel by Best Western Canalta on Mar 31, 2024
Dear [Reviewer's Name],Thank you for choosing to stay at SureStay Plus Hotel by Best Western and for taking the time to leave us your feedback. We appreciate your honesty and are glad to hear that you had an overall positive experience during your stay.At SureStay Plus, we are committed to providing exceptional service and comfort to all of our guests, and we regret if there were any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services.If there are any specific areas where you feel we can make enhancements or if there was anything we could have done differently to earn a higher rating from you, please do not hesitate to let us know. We are always eager to listen to our guests' suggestions and ensure that every stay with us is as enjoyable as possible.Thank you once again for your feedback and for choosing SureStay Plus Hotel by Best Western. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Allyssa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. Clean rooms, pool was great! Breakfast was more than a continental!
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on Feb 25, 2024
Thank you for taking the time to share your positive experience at SureStay Plus Hotel by Best Western Canalta. We are delighted to hear that you enjoyed your stay and found our hotel to be a great spot with clean rooms, a great pool, and a breakfast that exceeded your expectations.Your feedback is truly appreciated and will be shared with our team. We are glad that we could contribute to making your stay enjoyable.We look forward to welcoming you back to SureStay Plus Hotel by Best Western Canalta in the future.

8/10 Good

Benjamin

Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
I'm glad you enjoyed your stay at our hotel. Our team prides itself on making memorable experiences. If there is any additional comments or suggestions you'd like to make, please feel free to give us a call.

6/10 Okay

Peter

Traveled with family
Disliked: Amenities
It’s fine, average.
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on Feb 19, 2024
Thank you for sharing your feedback on your stay at SureStay Plus Hotel by Best Western Canalta. We appreciate your honesty and will use your comments to continually improve our services and facilities. If there are any specific areas you believe we could enhance, we'd love to hear more details so we can address them accordingly. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older but very clean. The staff were exceptional and so friendly, and really made this stay amazing. They gave us numerous suggestions for sight seeing and gave our son a colouring sheet at breakfast. The continental breakfast is one of the best I’ve ever had, with tons of hot food options. The pool is amazing and our son had so much fun, we’ll definitely stay here again on our next visit.
Stayed 2 nights in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on Feb 18, 2024
Thank you for taking the time to share your positive experience at the SureStay Plus Hotel by Best Western Canalta. We are thrilled to hear that you had an enjoyable stay and appreciate your kind words.It's fantastic to know that our staff went above and beyond to make your stay memorable. Providing exceptional service and creating a friendly atmosphere for our guests is our top priority, and we're delighted that their efforts contributed to your positive experience.We're also pleased that you found our suggestions for sightseeing helpful and that your son enjoyed the colouring sheet at breakfast. We aim to provide a family-friendly environment, and it warms our hearts to hear that your son had a great time in the pool.Your compliments about our continental breakfast and the variety of hot food options are truly appreciated. We're glad we could contribute to a positive start to your day.We look forward to welcoming you and your family back to our hotel on your next visit. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know. Thank you for choosing SureStay Plus Hotel by Best Western Canalta, and we can't wait to host you again.

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on Feb 6, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your kind words about our facilities and services. It is always encouraging to receive positive feedback from our guests, and we will be sure to pass along your compliments to our team members.Your feedback helps us to identify areas where we can enhance our guests' experiences and make necessary improvements.We look forward to welcoming you back to our hotel in the future and providing you with another exceptional stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Dalyce

Liked: Cleanliness, staff & service, property conditions & facilities
It’s old
Stayed 1 night in Feb 2024
Response from SureStay Plus Hotel by Best Western Canalta on Feb 4, 2024
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience and gave us a 5/5 rating.We appreciate your honesty regarding the age of our building. While we cherish the historic charm of our property, we are continuously striving to bring new life into our building. Please know that your feedback is invaluable, and it helps us to continually improve our services.We hope that despite the age of the building, you found the accommodations comfortable and the service exceptional. We truly value your patronage and look forward to welcoming you back on your next visit.If there's anything specific you believe would enhance the guest experience in relation to the building, we'd love to hear more about your thoughts.Thank you once again for choosing to stay with us and for sharing your positive experience.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our 4 year old for his birthday and he was very happy with the pool. The staff are amazing and very friendly. The breakfast is really good worg lots of options and a fresh pancake maker. I will be staying here again!
Response from GM on Jan 16, 2024
Happy birthday to your little one! I'm delighted to hear that the pool brought smiles to your 4-year-old's birthday celebration!Yes, they are amazing and friendly staff. It's fantastic to know that you'll be staying with us again - can't wait to welcome you back for more memorable moments!If there's anything special you'd like for the next stay, feel free to let us know.Until then, wishing you and your family endless joy and wonderful travels.

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious rooms, pool and hot tubs and waterslides were great.
Stayed 1 night in Jan 2024
Response from SureStay Plus Hotel Drumheller on Jan 9, 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We're thrilled to hear that you had a fantastic experience during your recent visit.It's delightful to know that you found our rooms spacious and comfortable. We're pleased that you enjoyed our pool, hot tubs, and waterslides. We strive to provide enjoyable amenities for our guests, and we're thrilled that you had a great time taking advantage of these offerings.Your kind words mean a lot to us, and we're grateful for your appreciation. Should your travels bring you back to our area, we'd be honored to welcome you back for another wonderful stay.

6/10 Okay

James

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Thank you for sharing your feedback. Your satisfaction is our top priority, and we'd love to know more about your experience to see how we can make things better for your next visit. If there are specific areas where we can improve or if you have any suggestions, please feel free to share.We're here to ensure your next stay goes above and beyond to become truly fantastic. Looking forward to your insights!

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SureStay Plus Hotel by Best Western Canalta on Feb 7, 2024
Thank you for taking the time to leave us a fantastic review of your recent stay at SureStay Plus Hotel by Best Western Canalta. We're thrilled to learn that you had such a positive experience with us!Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations during your time with us. We're glad to hear that you enjoyed your overall stay and that our services and amenities contributed to making your visit memorable.If there's anything specific you particularly enjoyed or any areas where you think we could further improve to earn that perfect mark, please don't hesitate to share your feedback with us. We're always striving to enhance our guests' experiences, and your input is invaluable in that regard.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We look forward to welcoming you back for another exceptional stay in the near future.

10/10 Excellent

robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at front desk. Very quick and helpful.
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
I'm delighted to hear that you had a positive experience with our front desk team. Quick and helpful service is what we strive for, and I'm glad we hit the mark for you.If there's anything else you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to reach out. We can't wait to welcome you back for another seamless and enjoyable stay!

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
A huge thank you for your stellar rating! While your feedback is brief, your perfect score speaks volumes, and we truly appreciate your support.If there's ever anything specific you'd like to share or any way we can make your next stay even more exceptional, feel free to reach out. We're here to ensure each visit is as flawless as the last.Looking forward to hosting you again for another seamless stay.

4/10 Poor

Rami

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating fan was really noisy, making it hard to sleep. The room is really vintage & old
Stayed 1 night in Nov 2023
Response from GM on Dec 28, 2023
Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience caused by our fan.We understand the importance of a comfortable and quiet environment for our guests, and we regret that we fell short of providing this for you. Your comments about the vintage feel of the room are duly noted, and we appreciate your honesty.Please be assured that we will address the fan issue to ensure that it is promptly resolved, and we will also consider your comments about the room's ambience as we plan for future improvements.If your travels bring you back to the area, we hope you would consider giving us another opportunity to provide you with a more enjoyable and restful stay

8/10 Good

Nelson Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SureStay Plus Drumheller on Dec 19, 2023
It's wonderful to hear that you had a positive experience at SureStay Plus Hotels by Best Western! Thank you for taking the time to share your feedback.Your four out of five-star review speaks highly of your satisfaction during your stay. If there are specific aspects that stood out and contributed to your enjoyable experience—whether it was the service, amenities, cleanliness, or any other factor—your insights could be immensely helpful for future guests considering this hotel.Your positive feedback not only acknowledges the efforts of the hotel staff but also provides valuable information for others looking for a great place to stay.Should you have any suggestions or further comments that could enhance the experience at SureStay Plus Hotels by Best Western, your input is always appreciated. Your contribution assists the hotel in maintaining and improving the quality of service they provide to their guests.Thank you again for choosing SureStay Plus Hotels by Best Western, and we hope to welcome you back for another fantastic stay in the future!

2/10 Terrible

Jesse

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from SureStay Plus Drumheller on Dec 19, 2023
I'm sorry to hear about your experience at SureStay Plus Hotels by Best Western. Your feedback is valuable, and I understand that your stay did not meet your expectations.To address your concerns, it would be helpful to know more details about the specific issues you encountered during your stay. Whether it was related to cleanliness, service, amenities, or any other aspect, your feedback helps in improving the quality of service for future guests.SureStay Plus usually strives to provide a comfortable and pleasant experience for their guests, and I'm sure they would want to look into the matter further to rectify any shortcomings.Your feedback matters, and it helps us continually improve their services. Thank you for sharing your experience, and I hope your next accommodation choice exceeds your expectations.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from SureStay Plus Drumheller on Dec 19, 2023
Thank you so much for your 5/5 review! We're thrilled to hear that you had such a positive experience while staying with us at SureStay Plus Hotels by Best Western. Your feedback is greatly appreciated and serves as a valuable endorsement for us. We're delighted that we could meet or exceed your expectations.At SureStay Plus Hotels, we strive to provide the best possible experience for our customers, and it's rewarding to know that our efforts have resonated with you. If you ever have any further feedback or suggestions, please feel free to share them with us. We're always looking for ways to improve and enhance our offerings.Once again, thank you for your kind words. We look forward to serving you again in the future and maintaining the high standards that have earned us your 5-star rating.

8/10 Good

BENJAMIN

Stayed 1 night in Dec 2023
Response from SureStay Plus Drumheller on Dec 19, 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience with our product/service. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of our community!

10/10 Excellent

Janelle

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
A big thank you for your stellar rating! Your silence speaks volumes, and we're thrilled to know your stay was top-notch.If there's ever anything you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to drop me a line. We're here to ensure each visit is a perfect 10!Looking forward to welcoming you back for more seamless stays.

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only issue was the door was hard to open it was a bit sticky and you had to go in the inside door first in order to access the outside.. very minor as the customer service was exceptional and continental breakfast was the best I have ever had in all my travels. The beds and pillows are so cozy and soft made for a great sleep! Highly recommend this wonderful Hotel!
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Thanks a million for your awesome feedback! I'm delighted to hear that your stay was a hit, despite that tricky door dance. We'll oil up those hinges and make sure the entrance is as smooth as your cozy, soft beds.And wow, your shout-out to our customer service and continental breakfast made our day! We're thrilled to have hit the mark on both fronts. Your recommendation means the world to us, and we can't wait to welcome you back for another round of comfy beds, dreamy pillows, and the best breakfast in town. Until then, happy travels, and thanks for making us a part of your journey!If there's anything specific you'd love to see at the breakfast spread next time, let me know—I'm all ears!Best regards,

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager wrote a personal Christmas greeting to each guest which was very surprising and impressive!! Definitely an extra effort that meant a lot.
Stayed 1 night in Dec 2023
Response from SureStay Plus by Best Western Drumheller on Dec 10, 2023
Thank you so much for sharing your experience with us! We're thrilled to hear that our personalized Christmas greetings made your stay extra special. It's always our goal to go above and beyond for our guests, and we're delighted that our effort was appreciated. We hope to welcome you back soon for another memorable stay!

8/10 Good

brett

Stayed 1 night in Dec 2023
Response from SureStay Plus by Best Western Drumheller on Dec 5, 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience while staying with us at SureStay Plus by Best Western. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of our community!

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in Nov 2023
Response from SureStay Drumheller on Nov 28, 2023
Thank you so much for taking the time to share your experience at our hotel and for the fantastic rating! We are thrilled to learn that you enjoyed your stay with us.Your feedback means a lot to us, and we're delighted to hear that our accommodations and services met your expectations. We strive to provide our guests with a memorable and comfortable experience, and we're glad we could achieve that during your visit.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you might have to further enhance our services, we would greatly appreciate hearing them. Your insights are valuable in helping us continue to improve and cater to our guests' needs.Once again, thank you for choosing our hotel. We look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed 2 nights in Nov 2023
Response from SureStay Plus Hotel by Best Western on Nov 20, 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience while staying with us at SureStay Plus by Best Western. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of SureStay!

10/10 Excellent

Brandee

Stayed 1 night in Nov 2023
Response from SureStay Plus by Best Western Drumheller on Dec 10, 2023
Thank you for taking the time to leave such a fantastic 5/5 review about your recent stay at our hotel. We're thrilled to hear that you had an excellent experience with us.Our team works diligently to ensure that each guest enjoys a comfortable and memorable stay, and it's truly gratifying to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as a wonderful encouragement to continue delivering exceptional service to all our guests. We're delighted that you found our facilities and services to your satisfaction.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Once again, thank you for choosing our hotel. We appreciate your support and hope to see you again soon.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from SureStay Plus Hotel by Best Western on Nov 19, 2023
Thank you so much for taking the time to leave such a fantastic 10/10 review! We are thrilled to hear that you had such a positive experience while staying with us at SureStay Plus Hotel by Best Western.Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best possible experience to our customers. We strive to provide excellent quality and service, and it's always rewarding to know when we've met or exceeded our customers' expectations.If you have any suggestions for improvement or if there's anything specific that stood out to you, please feel free to share. We are always looking for ways to enhance our offerings and ensure that every customer has an outstanding experience.Once again, thank you for choosing our Hotel and for sharing your positive experience. We truly appreciate your support, and we look forward to serving you again in the future.

2/10 Terrible

Danielle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from SureStay Plus Hotel by Best Western on Nov 14, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall break escape from the city
Very clean, friendly helpful staff, my kids enjoyed the pool and water slide, I suggest a fire stick or something similar only 2 kids channels
Stayed 1 night in Nov 2023
Response from SureStay Plus Hotel by Best Western on Nov 12, 2023
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our Hotel clean and that our staff was friendly and helpful. It's wonderful to know that your kids enjoyed the pool and water slide.We appreciate your feedback regarding the TV channels, and we'll certainly take it into consideration. We want to ensure that all our guests, especially the little ones, have a memorable and enjoyable stay.Your input is invaluable to us as we strive to continually improve our services. If you have any more suggestions or specific preferences you'd like us to consider, please feel free to let us know. We're here to make your experience as pleasant as possible.Once again, thank you for choosing SureStay Plus by Best Western, and we hope to have the pleasure of welcoming you and your family back soon!

6/10 Okay

Karla

Traveled with partner
Liked: Cleanliness, staff & service
Room did not get cleaned. Our stay was for 2 nights.
Stayed 2 nights in Nov 2023
Response from GM on Nov 10, 2023
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the oversight in the cleaning service during your two-night stay. This falls below the standard of service we aim to provide, and we understand the importance of a clean and well-maintained room.Please be assured that we are addressing this matter with our housekeeping team to prevent similar occurrences in the future. We greatly value your feedback as it helps us identify areas for improvement.If there is anything else you would like to share or if there are specific details about your stay that we should be aware of, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit.Thank you for choosing to stay with us.

6/10 Okay

Kisella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time i went for breakfast the two nights I was there, there was always something not ready or missing. First day there was no eggs or potatoes, just meat. Pancake machine was not working properly. Second time there was not any eggs potatoes or meat. It honestly is the reason this stay sucked. I paid for breakfast in the morning but each time something was missing. They were not on top of it at all.
Stayed 2 nights in Nov 2023
Response from SureStay Plus Hotel by Best Western on Nov 9, 2023
Thank you for sharing your feedback about your recent breakfast experiences during your stay. We sincerely apologize for the inconvenience and frustration caused by the issues you encountered.We understand the importance of a satisfying breakfast to start the day which is why we make and is why it is included in every guests stay with us. We are disheartened to learn that we fell short of this expectation for you. Please know that your comments have been shared with our breakfast service team, and we are actively addressing the concerns you raised to ensure a more seamless and enjoyable dining experience for our guests.We appreciate your patience and understanding and want to assure you that we are taking steps to improve our breakfast service. Your feedback is invaluable to us, as it helps us identify areas for enhancement and ensures that we can provide a better experience for all our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding.

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in on October 27th and the hotel had a nice Halloween gift bag for us. It was an unexpectedly nice touch and a unique appreciation for customers. Well done!
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you so much for your wonderful feedback! I'm thrilled to hear that you enjoyed the Halloween gift bag during your stay. It's always our goal to create a memorable and unique experience for our guests, and I'm delighted that our little surprise added to your visit.We can't wait to welcome you back for another fantastic stay. If there's anything else you'd like to share or if you have any special requests for your next visit, please feel free to let us know. We're here to ensure your stay is nothing short of exceptional.Looking forward to your return!

4/10 Poor

Tristin

Disliked: Cleanliness, property conditions & facilities
There was a rip in the carpet and there was a very sharp nail or something sticking out of it. Would be interesting to see if they repair it. My sons feet were black from running around in the room.
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
We sincerely apologize for the inconvenience you faced during your stay. It is disappointing to hear about the condition of the carpet in your room and the inconvenience it caused for you and your son.Please rest assured that we take such matters seriously and have immediately addressed the issue with our maintenance team to ensure that necessary repairs are made promptly. We appreciate you bringing this to our attention, and we are committed to ensuring that our rooms are in top-notch condition for the comfort and safety of our guests.Should your travels bring you back to our area, we would appreciate the opportunity to provide you with a more seamless and enjoyable stay. Please don't hesitate to reach out to us directly if there is anything we can do to make your next visit more comfortable.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back under improved circumstances.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from SureStay Plus Hotel by Best Western on Oct 24, 2023
We truly appreciate your perfect 5/5 rating! Thank you for taking the time to share your positive feedback. We're thrilled to hear that you had a great experience during your stay.Your satisfaction is our top priority, and we're always here to provide you with excellent service. If you have any suggestions or specific comments that can help us make your next visit even better, please feel free to let us know. We can't wait to welcome you back for another outstanding experience.

10/10 Excellent

Jill

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall great stay. I would reccomend
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you for the fantastic feedback! I'm thrilled to hear that you had an overall great stay with us.Your recommendation means the world to us, and we can't wait to welcome more guests looking for a fantastic experience just like yours. If you ever have any specific suggestions or requests for your next visit, please feel free to share.Looking forward to hosting you again soon for another wonderful stay in Drumheller!Warm regards,

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay, exactly what we were looking for!
Stayed 1 night in Oct 2023
Response from SureStay Plus Hotel by Best Western on Oct 16, 2023
Thank you so much for your 10/10 review! We are absolutely thrilled to hear that you had such a positive experience with our Hotel. Your feedback is invaluable to us, and it's incredibly motivating for our team to know that we've met or exceeded your expectations.We take great pride in delivering top-notch quality and exceptional customer satisfaction, and your review reinforces our commitment to excellence. If there's anything specific that you loved about our product or service, or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to make our offerings even better.Once again, thank you for taking the time to share your feedback, and for choosing us. We look forward to serving you in the future and hope to continue providing you with 10/10 experiences. If you ever have any questions or need assistance, please don't hesitate to reach out.

10/10 Excellent

Miroslava

Stayed 2 nights in Oct 2023
Response from SureStay Plus Hotel by Best Western on Nov 5, 2023
Thank you so much for your 5/5 review! We're thrilled to hear that you had such a positive experience while staying with us here at SureStay Plus Hotel by Best Western. Your feedback is greatly appreciated and serves as a valuable endorsement for us. We're delighted that we could meet or exceed your expectations.We strive to provide the best possible experience for our customers, and it's rewarding to know that our efforts have resonated with you. If you ever have any further feedback or suggestions, please feel free to share them with us. We're always looking for ways to improve and enhance our offerings.Once again, thank you for your kind words and for choosing to stay with us at SureStay Plus Hotel by Best Western. We look forward to serving you again in the future and maintaining the high standards that have earned us your 5-star rating.

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SureStay Plus Hotel by Best Western on Oct 16, 2023
Thank you for your review and rating of 8/10! We appreciate your feedback and are glad to hear that you had a positive experience. Your input is valuable to us, and it helps us to continuously improve our Hotel. If there are specific aspects you feel could be better or if you have any suggestions for how we can make your experience even better, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your feedback is an important part of that process. Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future!

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from SureStay Plus Hotel by Best Western on Oct 15, 2023
Thank you for taking the time to leave a 3/5 review. We appreciate your feedback, and it's important for us to hear from our customers about their experiences.We understand that your experience with our Hotel may not have been exceptional, and we'd like to work on addressing the issues that you encountered. If you're willing to share more details about your experience or any specific areas where we can improve, it would be very helpful for us. Your feedback can guide us in making necessary changes to enhance our offerings.Our goal is to provide a better experience for our customers, and your insights play a crucial role in helping us achieve that. Please feel free to reach out to our customer support team or send us an email with additional information so that we can assist you further and work on resolving any concerns.Once again, thank you for your review, and we look forward to the opportunity to improve and make your next experience with us a 5-star one.

8/10 Good

Mona

Traveled with family and small children
Liked: Cleanliness, staff & service
Old hotel, small rooms and bathroom. But the beds had newer mattresses and were very comfortable. Breakfast had lots of options and the ladies working the breakfast were fantastic.
Response from SureStay Plus Hotel by Best Western on Oct 13, 2023
Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate your honest feedback and are pleased to hear that you found the beds comfortable and enjoyed our breakfast options.We understand that our hotel has some older elements. We continuously strive to improve our facilities and are in the process of updates to enhance our guests' overall experience. Your feedback helps us in this regard.We're delighted to know that our breakfast selection met your expectations, and we couldn't agree more about the fantastic ladies working the breakfast. They are a true asset to our team, and we will be sure to pass on your kind words to them.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite which was excellent for our family of 5. It provided ample space for friends to come and visit with us on the Thanksgiving Weekend. The kitchen was full sized appliances which made food prep an ease. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from SureStay Drumheller on Oct 10, 2023
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our suite during the Thanksgiving Weekend.It's fantastic to know that the suite provided ample space for your family of five and allowed you to entertain friends comfortably. We take pride in providing spacious and well-equipped accommodations to make our guests feel at home.We're also glad that you found the full-sized kitchen appliances convenient for your food preparation needs. Making our guests' stay as comfortable and hassle-free as possible is a top priority for us, and it's great to hear that it contributed to a positive experience.We can't wait to welcome you back for another stay in the future. Your feedback and recommendation mean a lot to us, and we look forward to providing you with another excellent experience on your next visit. If you have any special requests or need assistance with anything for your next stay, please don't hesitate to reach out. Thank you again for choosing us, and we hope to see you soon!

10/10 Excellent

Carol

Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for taking the time to leave a rating. We appreciate your feedback and look forward to the opportunity to make your next stay even better.If there's anything specific you'd like to share or if you have any suggestions on how we can enhance your experience, please feel free to reach out.We can't wait to welcome you back and ensure you have an exceptional stay with us.

8/10 Good

Melanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly as advertised. My family was very comfortable there, the pool was great, everything wasclean and breakfast had everything you would want. Would stay there again!
Stayed 1 night in Oct 2023
Response from SureStay Drumheller on Oct 8, 2023
Thank you so much for taking the time to share your experience with us! We're delighted to hear that our hotel lived up to your expectations and that your family had a comfortable and enjoyable stay. It's wonderful to know that you found our facilities, especially the pool, to your liking and that everything met your standards of cleanliness.We would be absolutely thrilled to welcome you and your family back for another stay in the future. Your kind words are greatly appreciated, and they motivate us to maintain our high standards of service. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. Once again, thank you for choosing our hotel, and we look forward to hosting you again!

8/10 Good

Jonathon

Stayed 1 night in Oct 2023
Response from SureStay Plus Hotel by Best Western on Oct 29, 2023
Thank you for taking the time to leave a review and provide a rating! We truly appreciate your feedback, and we're delighted to hear that you had a positive experience.If you have any specific comments or suggestions that could help us improve and earn that fifth star next time, we'd love to hear them. Your input is invaluable to us in our ongoing efforts to provide the best possible experience to our customers.Once again, thank you for staying with us at SureStay Plus Hotel by Best Western. We look forward to seeing you again in the future.