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Reviews of Swissotel Al Ghurair

5 out of 5
Swissotel Al Ghurair
Omar Bin Al Khattab Street, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Zehra

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was centrally located in Deira which was great! There were numerous restaurants nearby and the prices were economical compared to the Jumeirah side. The hotel is attached to a mall which is extremely convenient. We went during Ramadan and were expecting a grand buffet for suhoor but unfortunately their options were limited. The staff is excellent - extremely friendly and willing to go the extra mile. I would highly recommend staying at the hotel! Great for families!
Stayed 7 nights in Mar 2024

10/10 Excellent

EVA, KIGALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shabesha at reception was very helpful, and professional, was relaxing staying at Swiss hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place during my time in Dubai! Would definitely book another room in the future!!
Stayed 5 nights in Mar 2024

10/10 Excellent

Armine, yeghvard

Stayed 3 nights in Mar 2024

10/10 Excellent

Basir

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and Nice Staff
Stayed 1 night in Mar 2024

10/10 Excellent

Elhadji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 5 nights in Mar 2024
Response from Aelansari on Mar 17, 2024
Dear Elhadji,Thank you so much for the perfect rating. We are grateful of the time you have taken to let us know your satisfaction. Look forward to welcome you back soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

8/10 Good

Balqisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Maxtay John

Stayed 5 nights in Feb 2024

10/10 Excellent

GEORGES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF AT THE RECEPTION
Stayed 3 nights in Feb 2024
Response from Aelansari on Mar 9, 2024
Dear Georges,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

6/10 Okay

Zuhaib

Did not offer me VIP room upgrade
Stayed 5 nights in Feb 2024
Response from Aelansari on Mar 9, 2024
Dear Zuhaib,Thank you for sharing your feedback regarding your recent stay at Swissôtel Al Ghurair. We sincerely apologize for any inconvenience caused by not offering you a VIP room upgrade. We appreciate your comment and will take it into account for future improvements. Our team is committed to providing exceptional service to all our guests, and we regret that we fell short on this occasion. We hope to have the opportunity to welcome you back in the future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

10/10 Excellent

MOHAMAD

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Aelansari on Mar 9, 2024
Dear Mohamad,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

zainub

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel is not very nice to walk at night but the hotel was good
Stayed 3 nights in Jan 2024
Response from Aelansari on Mar 9, 2024
Dear Zainub,We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Same

Stayed 9 nights in Dec 2023
Response from Aelansari on Mar 9, 2024
Dear Same,Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

8/10 Good

Muhammad Zakir

Stayed 5 nights in Dec 2023

10/10 Excellent

Salem

Stayed 7 nights in Dec 2023

10/10 Excellent

Yasmin Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 5 nights in Dec 2023

6/10 Okay

Iedries

Traveled with partner
Disliked: Property conditions & facilities
Property needs updating.
Stayed 1 night in Nov 2023

10/10 Excellent

Abdirashid

Stayed 5 nights in Nov 2023

8/10 Good

Abdul Gaffar

Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was pleasant except for room next door with family fighting at odd hors and kids shouting at 2 am. waking us up.
Stayed 6 nights in Oct 2023

8/10 Good

Phillip, Brisbane

Traveled with partner
Liked: Cleanliness, staff & service
Swissotel Al Ghurair is a nice hotel with a great mall and dining options nearby. The biggest disappointment was the breakfast which is very chaotic if you come later in the morning, with a long wait to get in and for many food and other options such as coffee - not good enough for a hotel that claims to be 4.5 stars
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Everything was good that I had ask for non smoking room. In the end was given a level that had cigarette smell that was so strong.
Stayed 4 nights in Sep 2023

10/10 Excellent

Waseem

Stayed 5 nights in Oct 2023

2/10 Terrible

Uzair

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely poor service, the staff is extremely rude and not helpful at all. They are slow. They are not responsive. The parking is very difficult too, it’s around a busy area. Would definitely not stay there again.
Response from Aelansari on Mar 9, 2024
Dear Uzair,Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed in this hotel, and it doesn't disappoint. Staff are polite, courteous and helpful; quick with a smile and greeting... and this is across all sections - entry, lobby, dining and housekeeping. This might be normal in Dubai, but after 3 weeks in Europe it was a most welcome change. However, I'd simply like to think this hotel is a bit special. Room was large, spacious and clean. The extra large bed was so comfortable that getting out of it was the hardest choice to make each day. Breakfast options in the dining room are wide and varied... and all delicious. A real coffee barista would have made it just perfect... but the Espresso still hits the spot. Dont skip a visit to the pool. After a long day out and about in the heat, a long dip in the pool is the perfect way to end the day. I just wish it was accessible longer, we would have stayed in till midnight given a choice. Book in advance, and its excellent value for money. Top choice.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Mojtaba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing i liked about the five star hotel was easy access to the mall from its main level and having good restaurants around the hotel with n8ce pool and gym we didn't need to go anywhere else. This hotel will be my first choice in next visit to Dubai. Highly recommend.
Stayed 3 nights in Sep 2023

8/10 Good

Kwabena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Staff is amazing. Especially Julian at front desk who went above and beyond to get us a room for early check in. The property is nice but not on the same level of other 5 stars like Marriott Marquis, etc. However not bad at all.
Stayed 3 nights in Sep 2023

8/10 Good

Zulfikar

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing much. Average stay
Stayed 6 nights in Sep 2023

10/10 Excellent

Mojtaba

Stayed 1 night in Sep 2023

6/10 Okay

Nimesh

Stayed 1 night in Sep 2023

10/10 Excellent

Stella J

Stayed 4 nights in Aug 2023

10/10 Excellent

Michael, LYNNWOOD

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
good location Convenient
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Aug 2023

10/10 Excellent

Mustaq

Stayed 1 night in Aug 2023

10/10 Excellent

Abdulkadir

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never lete me down I stay at this hotel every twice a year and it’s always a pleasure
Stayed 3 nights in Aug 2023

8/10 Good

Ajlina

Traveled with family
Liked: Cleanliness, staff & service
Things we liked: Hotel proximity to shopping mall, gave us free extra bed after hold up to check in on time, eco friendly, friendly and accommodating staff. Things that could be better: check in was at 3 but room not ready so had to wait, concierge took 1 hour to deliver bags on check in (though on leaving was efficient and fast), extra bed mattress was hard, beds relatively small, carpeting in rooms somewhat old.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dawit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

8/10 Good

Abdullahi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too crowded area and way too hot when I was there
Stayed 8 nights in Jul 2023
Response from Aelansari on Jul 27, 2023
Dear Abdullahi,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

8/10 Good

ISA

.
Stayed 4 nights in Jun 2023
Response from Aelansari on Jul 18, 2023
Dear Isa,Thank you for the nice rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place for a peaceful stay
The hotel is at a excellent location in the heart of the city and next to the mall which makes it more convenient for access for all requirements. There is ample of parking also available for the hotel guests.
Stayed 2 nights in Jun 2023
Response from Aelansari on Jul 18, 2023
Dear Valued Guest,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This is a great hotel in a great location. Attached to Ghurair Centre Mall and across the street from the subway. Great rates in the off season. Staff is attentive and courteous. Facility is clean. Great city views. You won’t regret booking this place.
Stayed 1 night in Jun 2023
Response from Aelansari on Jul 18, 2023
Dear Robert,Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

2/10 Terrible

Abdulaziz

Stayed 1 night in Jun 2023
Response from Aelansari on Jul 5, 2023
Dear Abdulaziz,Thank you for rating us. Please accept our sincere apologies for any inconvenience faced during your stay. We hope to regain your confidence and welcome you back in Swissotel Al Ghurair.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

10/10 Excellent

yonathan

Stayed 1 night in Apr 2023

8/10 Good

Adrienne

Stayed 1 night in Apr 2023

10/10 Excellent

Nooh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Jung Eun

Stayed 1 night in Mar 2023
Response from Aelansari on Apr 11, 2023
Dear Jung,Thank you for the good rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

6/10 Okay

Hassan

Disliked: Amenities, property conditions & facilities
Bad
Stayed 7 nights in Mar 2023
Response from Aelansari on Apr 11, 2023
Dear Hassan,Thank you for rating us. Please accept our sincere apologies for any inconvenience faced during your stay. We hope to regain your trust and welcome you back in Swissotel Al Ghurair.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definey
Response from Aelansari on Mar 13, 2023
Dear Maryam,Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

8/10 Good

Ismail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry is missing for this property if want to clean your clothes there is no place to wash. They should have laundry room to clean your clothes.
Stayed 8 nights in Feb 2023
Response from Anas Abdulsalam on Mar 9, 2023
Dear Mr. Omar,Thank you for taking the time to provide us with feedback on your recent stay with us. We appreciated your honest and valuable comments, and we are delighted to hear that you enjoyed your experience with us.We would like to inform you that our hotel offers 24-hour laundry service with an additional charge for our guests, which you may not have been aware of during your stay. Our laundry service is designed to make your stay with us more comfortable and convenient, and we are sorry that we did not communicate this to you during your visit.We hope that you will consider taking advantage of our laundry service during your future stays with us, and please do not hesitate to ask our colleagues if you have any questions or concerns during your stay.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our hotel in the future.Best regards,Anas Abdulsalam