Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in downtown Dubai

Posted Jun 30, 2014
The staff was professional and accommodating - we loved the welcome drink of green apple juice at the check-in, and we were upgraded to a Burj view room. Definitely a plus! Food was excellent in the Courtyard restaurant. Pool and fitness center were quite well-appointed, too.
Comment from Hotel Management
Jul 18, 2014 by Stefan V, Hotel Management
Dear guest, Thank you for your great review and comments, we were delighted to hear that you enjoyed your stay with us and look forward to welcoming you back on your next visit to Dubai. Kind regards, Daniel
4 out of 5
Recommended
by Bano1 from Perth wa

Good Location AND comfy bedastoće

Posted Jun 13, 2014 on Hotels.com
Whilst it was 41c outside, the hotel was comfortable & Cool. Our Room was spacious AND web could not fault it. Would Stay there again.
Comment from Hotel Management
Aug 30, 2014 by Stefan V, Hotel Management
Dear Bano1, Thank you for your comments and the Four star rating, we were delighted to hear that you enjoyed your stay and look forward to welcoming you back on your next visit to Dubai. Warm regards, Stefan
4 out of 5
Recommended
for Everyone
by Traveller from England

Lovely hotel, would stay again...

Posted Jun 13, 2014
Pros: Staff were excellent, always ready to help
Cons: Would've liked a seperate bathroom but not a huge bother!
Location: Dubai Mall, Burj Khalifa, Dubai Fountains, Souks Al Bahar
Al Manzil hotel was a good sized hotel with a lovely personal touch. The staff were super friendly. You didn't feel dwarfed by the other guests or the size of the place. You felt a sense of belonging and it was easy to make it home for a few days. We booked a deluxe king size room and requested a travel cot for my little one and we were happy with the size of the rooms. Only downside was that there wasn't a separate bathroom. Just two cubicles attached directly to your room, one for the toilet and one for the shower. Sink and bathtub is in the room itself. Breakfast buffet was lovely and peaceful with great choice. There is a starbucks on sight for familiarity and many other lovely restaurants. Only a short 5 minute walk away, there are the souks al bahar, dubai mall, burj khalifa and dubai fountains. So if you're intending to soak in the cosmopolitan feel of dubai and/or shop - staying in downtown dubai for at least a day or two is a must. Plus a free shuttle service goes to the mall and back everyday and several other sites. Prices were not extortionate either. We felt we got good value for money, for room service and laundry service too. Will definitely be staying here again.
Comment from Hotel Management
Jun 30, 2014 by Stefan V, Hotel Management
Dear Traveller, Thank you for the lovely comments, we were delighted to hear that you and your family enjoyed your stay and that all the team took great care of you. In regards to your comments about our bathrooms, you will be pleased to know that from July 1st, the hotel will be undergoing a refurbishment and as part of this, the bathrooms will be more enclosed to create more privacy. We were also thrilled to hear that you will be back, please let us know when you are next thinking of passing through. Kind regards, Stefan
5 out of 5
Recommended
by Retired NZers

Exceptional

Posted Jun 10, 2014 on Hotels.com
Everything was exceptional except the bed was a bit hard. Incredible value for money.
Comment from Hotel Management
Aug 30, 2014 by Stefan V, Hotel Management
Kiaora Retired NZers, Thank you for your great comments and five star review, we were delighted to hear that you enjoyed your stay and look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 29, 2014 on Hotels.com
Comment from Hotel Management
Aug 2, 2014 by Stefan V, Hotel Management
Dear guest, Thank you for the 4 star review, we were delighted to hear that you enjoyed your stay and look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan
3 out of 5
Recommended
for Everyone
by manal from egypt

nice but has problems

Posted Apr 28, 2014
Pros: that it was close to Dubai Mall. the helpfulness of the business center employee
Cons: need better and working TV channels. better pillows. staff in command of the English language. should be able to adjust the room temperature
Location: Burj Khalifa is close by and the dancing fountain and the mall
it is a nice greeting with juice upon arrival. the room was hot at night and the pillows were very uncomfortable. the staff did not speak or understand English very well. the room phone rang in the middle of the night and woke me up, and the night manager was rude and did not handle the problem well. the TV was terrible as some channels did not have a clear pictures and others had audio problems, and the hotel could not fix the problem during our five night stay!!!! the omelet and the mushroom in the room service order was dry and fowl tasting.
Comment from Hotel Management
May 23, 2014 by Stefan V, Hotel Management
Dear manal, Thank you for your review, I was very disappointed to hear that we did not deliver the service that we are proud of. We do take our guests feedback very seriously as it is one of the key ways in which we can improve on the level of service that we deliver and I would like to re-assure you that your comments have been shared with the team. I do hope we have the pleasure of welcoming you back on your next visit to Dubai. Best wishes, Stefan
4 out of 5
Recommended
by A verified traveler

Posted Apr 21, 2014 on Hotels.com
The unusual bedroom design with the open bathroom area was rather disconcerting at first and this is reflected in my slightly lower overall and comfort ratings. OK for single occupancy but possibly not for certain couples accustomed to more privacy while in the bath. At least the toilet and shower facilities were enclosed. Otherwise, the hotel was quiet, with a copious breakfast selection, impeccable service and full facilities. It is in a convenient location and the staff were extremely helpful..
Comment from Hotel Management
Jul 19, 2014 by Stefan V, Hotel Management
Dear guest, Thank you for your comments, we certainly appreciated the time taken to share your thoughts with us and were delighted that overall, you enjoyed your stay. We do receive alot of feedback on our bathrooms, most of it positive, however it can be difficult to satisfy all tastes, so we do appreciate your comments. Once again, thank you for your feedback and we look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent location!

Posted Apr 9, 2014 on Hotels.com
Loved the modern open concept and the location to Dubai Mall and fountains. Good variety of restaurants for any taste.
Comment from Hotel Management
Jul 19, 2014 by Stefan V, Hotel Management
Dear guest, Thank you for the 5 star rating, we were delighted to hear that you enjoyed your stay and we look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan
4 out of 5
Recommended
for Business Travelers
by Joshcoh from South Africa

Great choice

Posted Apr 6, 2014 on Hotels.com
Excellent position , good service and fair price. Great recommendation for those warning to be close to the action and have a fairly luxurious hotel . Need to invest in decent pillows though
Comment from Hotel Management
Jul 19, 2014 by Stefan V, Hotel Management
Dear Joshcoh, Thank you for your comments, we were delighted to receive them and were delighted to hear that you enjoyed your stay with us. We do hope we have the pleasure of welcoming you back on your next visit to Dubai. Kind regards, Stefan
5 out of 5
Recommended
by Heather Thompson from United Kingdom

Posted Mar 7, 2014 on Hotels.com
Excellent hotel, just a few minutes walk from the fountains and Burj khalifia. All staff were extremely courteous and nothing was too much trouble. Arrived at 9am but room was allocated to us within 10 mins and we didn't have to check out until mid-day on departure date. The pool area was lovely and Vincent one of the pool attendants was particularly helpful. Would thoroughly recommend this hotel and stay there again.
Comment from Hotel Management
May 24, 2014 by Stefan V, Hotel Management
Dear Ms Thompson, Thank you for your review, we were delighted to hear you enjoyed your stay with us and that all the team took great care of you. We look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan