Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in downtown Dubai

Posted Jun 30, 2014
The staff was professional and accommodating - we loved the welcome drink of green apple juice at the check-in, and we were upgraded to a Burj view room. Definitely a plus! Food was excellent in the Courtyard restaurant. Pool and fitness center were quite well-appointed, too.
4 out of 5
Recommended
for Everyone
by Traveller from England

Lovely hotel, would stay again...

Posted Jun 13, 2014
Pros: Staff were excellent, always ready to help
Cons: Would've liked a seperate bathroom but not a huge bother!
Location: Dubai Mall, Burj Khalifa, Dubai Fountains, Souks Al Bahar
Al Manzil hotel was a good sized hotel with a lovely personal touch. The staff were super friendly. You didn't feel dwarfed by the other guests or the size of the place. You felt a sense of belonging and it was easy to make it home for a few days. We booked a deluxe king size room and requested a travel cot for my little one and we were happy with the size of the rooms. Only downside was that there wasn't a separate bathroom. Just two cubicles attached directly to your room, one for the toilet and one for the shower. Sink and bathtub is in the room itself. Breakfast buffet was lovely and peaceful with great choice. There is a starbucks on sight for familiarity and many other lovely restaurants. Only a short 5 minute walk away, there are the souks al bahar, dubai mall, burj khalifa and dubai fountains. So if you're intending to soak in the cosmopolitan feel of dubai and/or shop - staying in downtown dubai for at least a day or two is a must. Plus a free shuttle service goes to the mall and back everyday and several other sites. Prices were not extortionate either. We felt we got good value for money, for room service and laundry service too. Will definitely be staying here again.
Comment from Hotel Management
Jan 30, 2014
Dear Traveller, Thank you for the lovely comments, we were delighted to hear that you and your family enjoyed your stay and that all the team took great care of you. In regards to your comments about our bathrooms, you will be pleased to know that from July 1st, the hotel will be undergoing a refurbishment and as part of this, the bathrooms will be more enclosed to create more privacy. We were also thrilled to hear that you will be back, please let us know when you are next thinking of passing through. Kind regards, Stefan
3 out of 5
Recommended
for Everyone
by manal from egypt

nice but has problems

Posted Apr 28, 2014
Pros: that it was close to Dubai Mall. the helpfulness of the business center employee
Cons: need better and working TV channels. better pillows. staff in command of the English language. should be able to adjust the room temperature
Location: Burj Khalifa is close by and the dancing fountain and the mall
it is a nice greeting with juice upon arrival. the room was hot at night and the pillows were very uncomfortable. the staff did not speak or understand English very well. the room phone rang in the middle of the night and woke me up, and the night manager was rude and did not handle the problem well. the TV was terrible as some channels did not have a clear pictures and others had audio problems, and the hotel could not fix the problem during our five night stay!!!! the omelet and the mushroom in the room service order was dry and fowl tasting.
Comment from Hotel Management
Jan 23, 2014
Dear manal, Thank you for your review, I was very disappointed to hear that we did not deliver the service that we are proud of. We do take our guests feedback very seriously as it is one of the key ways in which we can improve on the level of service that we deliver and I would like to re-assure you that your comments have been shared with the team. I do hope we have the pleasure of welcoming you back on your next visit to Dubai. Best wishes, Stefan
2 out of 5
Recommended
for Families
by Pankaj from London

Posted Feb 22, 2014 on Hotels.com
Hotel is in good location but not stay there again. Hotel rooms were very dark. Would not recommend for The price you woukd get much better hotels in Dubai.
Comment from Hotel Management
Jan 24, 2014
Dear Pankaj, Thank you for your review, my apologies that you did not enjoy your stay and would welcome the opportunity to discuss further with you. We get alot of positive feedback on the hotel design, howvever as you can imagine, it is difficult to satisfy all tastes. I do hope we have the opportunity to welcome you back on your next visit to Dubai. Kind regards, Stefan
5 out of 5
Recommended
for Everyone
by Hassan

Nice and comfortable

Posted Feb 8, 2014
Very nice services around the clock. Clean rooms full of facility , all what you need in close proximity.
Comment from Hotel Management
Jan 26, 2014
Dear Hassan, Thank you for your review we were delighted to hear that you enjoyed your stay and look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan
5 out of 5
Recommended
for Couples
by Cat from Newcastle

Long weekend trip

Posted Jan 30, 2014 on Hotels.com
This is the 2nd time I have stayed at the al manzil the first time being our honeymoon and this time a short break with my husband! The service and staff are outstanding and couldn't be more welcoming and friendly! The location is perfect very central to everything we wanted to see and do!
Comment from Hotel Management
Jan 3, 2014
Dear Cat, Thank you for visiting us again, we were delighted to hear that you and your husband enjoyed youtr stay with us again and look forward to welcoming you back for a third time. Kind regards, Stefan
4 out of 5
Recommended
for Everyone
by John from London

Posted Jan 23, 2014
This is a very convenient hotel located within the same complex as relations that we were visiting.
Comment from Hotel Management
Jan 26, 2014
Dear John, Thank you for your review, we were delighted to hear that you enjoyed your stay with us and look forward to welcoming you back on your next visit to Dubai. Kind regards, Stefan
4 out of 5
Recommended
for Families
by A verified traveler

Great location; smallish rooms

Posted Jan 6, 2014 on Hotels.com
The hotel is in a great spot, service and cleanliness were very good. On the downside rooms were smallish and quite expensive.
Comment from Hotel Management
Jan 3, 2014
Hello, Thanks for the review, we were delighted to hear that you enjoyed your stay, I am sorry you felt the rooms were a little small, however please let us know when you are thinking of returning, as we do have alternative room types. Kind regards, Stefan
3 out of 5
by Gracie from New York, NY

Good location, but one MAJOR design flaw.

Posted Dec 11, 2013
Pros: Location.
Cons: Build walls to enclose Bathroom!
Location: Short walk to restaurants, mall and the beautiful Burj Khalifa.
This hotel is excellent except for one MAJOR flaw: The BATHROOM is not separate from the sleeping area. The room was very clean, the bed was very comfortable, but the lack of a wall that would provide a private bathroom is very unfortunate. My husband and I couldn't believe that they designed a nice hotel like this. The bathtub and sink are right in the room. You step out of the shower right into the room; no changing room. The toilet is enclosed, but is far from being private. We couldn't invite our son and his wife, who live in Dubai,up to our room because of this. If we had been travelling with teenage children it would have been impossible to stay here. I can't emphasize enough how strange this design is. It is so unfortunate, but because of this we cannot recommend this hotel.
Comment from Hotel Management
Jan 21, 2014
Dear Gracie, thank you very much for sharing your experience with us. It is unfortunate that you did not like our quite unique bathroom design. PLease be informed that we get mixed feedback about them but once we undergo a soft refurbishment next year, we will be looking at some design changes. Best regards Stefan
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2013