Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very close to the Dubai Mall

Posted Apr 21, 2014
Great location across the street from the Dubai Mall, which if you haven't been to Dubai is a must see. The hotel staff was incredible and the only reason I didn't give this hotel 5 on everything is because the room was a little small for the price. You are definitely paying for the location. Overall I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by Osama from Kuwait

Hotel location is very convenient for any activity

Posted Apr 21, 2014
Pros: Hotel staff are very nice and very helpful when needed. also I liked the hotel facilities, location and surrounding buildings.
Cons: increase lighting in bedrooms.
Location: Easy access to any destination in Dubai. The surrounding building are so beautiful and clean. very close supermarket and pharmacy.
I spent a joyful time in hotel with my family. I was so impressed with the swimming pool guard as he kept a close eye to the kids during swimming. Hotel is located in a lovely area, and have easy access to any activity in Dubai. I believe that I will stay again in this hotel in my next visit to beautiful Dubai.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the middle of downtown near the mall

Posted Apr 19, 2014
Very clean and nice hotel with a pretty view around the pool area. Hotel staff is very nice and helpful and concierge helped us plan a very enjoyable stay in Dubai.
5 out of 5
Recommended
for Everyone
by Dennis from Melbourne Australia

Customer service plus more

Posted Apr 18, 2014
Pros: Customer service experience.
Cons: Nothing - keep doing what you are doing.
Location: Al Marooj Rotana is ideally located across from the Down Town Mall and the Burj Kalifa.
Having spent 8 days in the Seychelles prior to Al Marooj Rotana it was a pleasure to experience what customer service should be. Also suggest paying the little extra for the Club Rotana which provides afternoon tea & nibbles from 3.30pm, drinks & nibbles between 6.00pm and 8.00pm, breakfast and free transfer to the airport.
5 out of 5
Recommended
for Everyone
by mohammedsuleman from birmingham

Very convenient and highly recommended

Posted Apr 14, 2014
Pros: Staff really go out of their way and I very much appreciate their hard work, I think they have been trained very well
Cons: Very clean and up to date, however, rooms may need updating in a few years time where they might need my professional help :)
Location: Dubai mall within walking distance, close to downtown dubai, overall perfect location for me personally alongside jumeirah beach residence (JBR)
It was my second stay at this hotel and won't be my final either, I was greeted by Saif at the reception who was extremely welcoming as were all the other staff. It was a pleasant stay and I believe the hotel has a very warm feel to it designed immaculately and is a resort within itself. Thanks to all the staff who were very helpful and hopefully see you again next year! Thank you
5 out of 5
Recommended
for Everyone
by barry from u k

Excellent hotel near Emirates Mall

Posted Apr 7, 2014
Pros: Good quality hotel in ideal position for Mall ECG
We wanted a good hotel near one of Dubai shopping malls & this hotel was exactly what we were looking for. The staff were very helpful.
5 out of 5
Recommended
for Everyone
by Syd from Perth,Australia

Great Hotel,Great Location

Posted Apr 6, 2014
Pros: The location to the Dubai Mall was excellent for us,an easy stroll to the Main Entrance from the Hotel
Cons: N/A
Location: Dubai Mall,shop till you drop
We were really happy with our Experience of staying at this Hotel,the staff were excellent,any questions we had were answered and the service was next to none.
5 out of 5
Recommended
for Everyone
by Fawaz from Kuwait

hospitable hotel!

Posted Apr 2, 2014
Pros: Staff Friendliness, hospitality and the fact that the hotel is at the heart of Dubai entertainment and shopping facilities.
Cons: none
Location: the hotel is at the heart of Dubai entertainment and shopping facilities.
the service is amazing and the staff has a hospitable theme. you are being greeted and welcomed in every place you'd walk in within the hotel. moreover, without me knowing, the hotel knew it was my birthday and have surprised me with a birthday cake delivered to my hotel room. furthermore, once i reached the reception to check-in, the receptionist told me that i'm eligible for a free upgrade given that i'm a loyal client of Expedia.com. (Thank you Expedia) :)
5 out of 5
Recommended
for Everyone
by Janice from South Shields,UK

Lovely hotel close to the Burj Khalifa

Posted Mar 27, 2014
Pros: Friendly staff.Lovely hotel and very clean.
Cons: Internet could be free of charge.
Location: Hotel is opposite the Dubai Mall and the Burj Khalifa.Also one of the stops for the Big Bus Tours.
Upon arriving at this Hotel at 2.00am in the morning we were very tired.The staff were very nice and we were checked in very quickly.Our luggage was taken straight up to our rooms.We had interconnecting rooms and they were very spacious and clean.All of the hotel staff were very nice and polite.The pool area was very nice it was also very clean.The staff were very helpful and if you requested anything it was done quickly.If you have a room facing main road it can be noisy but it didn't seem to bother us, we still slept soundly.They are doing building work over from the hotel.The beds were very big and comfortable. The taxis were very reasonable for getting about.Visited the Burj Al Arab for afternoon tea very nice and fabulous hotel.It was my husbands birthday while we were there and they left some fruit, chocolates,birthday card and a lovely birthday cake in the room when we returned.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 24, 2014
Everything was great! Hotel staff was very professional.