Beach nearby

Reviews of Citadines Metro Central Hotel Apartments Dubai

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 685 reviews" "
Rating 8 - Good. 261 out of 685 reviews" "
Rating 6 - Okay. 80 out of 685 reviews" "
Rating 4 - Poor. 19 out of 685 reviews" "
Rating 2 - Terrible. 11 out of 685 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Teddie

Liked: Property conditions & facilities
Cordial staff, nice amenities with kitchenette and washer Wish the hotel and restaurant are more tied together so when eating can be charged to the hotel room and not pay everytime you eat
Stayed 5 nights in Mar 2024

2/10 Terrible

zahra

Stayed 4 nights in Feb 2024

10/10 Excellent

Sharon R.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was clean inside and outside. The furniture was great and comfortable. We were upgraded to a One bedroom King size bed. I like the fact that the smart tvs allowed you to connect by chromecast . A gym and rooftop pool. The attendants were friendly and helped us as needed. A plus is that it’s a few feet walk from the redline metro. Literally walk out the hotel to the metro. The metro Will take you to Burj Khalifa, Museum of the Future, Dubai Mall, Gold Spouk, and more. You will definitely love the stay here. There are a few restaurants in walking distance. It was overall fantastic . You won’t be disappointed.
Stayed 6 nights in Feb 2024

10/10 Excellent

Furhan

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Asif Ahmad

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
This hotel has a great central location in Dubai with direct Metro access just steps away from the front door. Two stops away from Dubai Marina in one direction, and two stops away from Mall of the Emirates in the other direction. The accommodation is spacious with a living area, fully stocked kitchenette, full sized refrigerator and a spacious bedroom. The only downside was the size of the bathroom. The bathroom was too small for a larger guy like myself. Overall, this is a great property and I would stay here again.
Stayed 10 nights in Nov 2023

10/10 Excellent

Jonathan P

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic 14 night stay at Citadines Metro Central. The hotel apartments are ideally situated very close to the metro and other public transport links providing access to all the main attractions Dubai has to offer. The apartment's are well equipped for self catering plus there's a nice Cafe on the ground for those little extras. There are supermarkets and restaurants within easy walking distance to cater for your needs too. The room was excellent with top quality bed, pillows and linen etc However what really stood out was the customer service. From the moment we checked in the staff were very attentive and responsive. Madara, Angelene, Foday, Faisal, Ibrahim and Jestin Front Office and Thanu, Dhan House Keeping went out of their way to make our stay extremely special.
Stayed 14 nights in Nov 2023

10/10 Excellent

ALAN

Traveled with partner
Liked: Amenities
Professional staff
Stayed 7 nights in Oct 2023

10/10 Excellent

Sergio

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a safe choice!!! The continued standards and service is best for your family 🙏🙏💪💪
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Excellent for a busines trip of a few weeks
Excellent stay. Great service, apartment in good conditions. Great location.
Stayed 13 nights in Sep 2023

10/10 Excellent

gian enrico

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I had very good time
Stayed 4 nights in Apr 2023

10/10 Excellent

Omar

Stayed 5 nights in Jan 2023
Response from Best Regards, Libu Daniel General Manager on Mar 27, 2023
Dear Mr. Omar,We are delighted to learn that you were happy with the services and facilities provided at the hotel. We work hard to make our guests happy and appreciate your feedback! Best Regards, Libu Daniel General Manager

10/10 Excellent

Sergio

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Favorite hotel in Dubai. Convenient is the best way to describe this property. Staff is Amazing and always ready to assist. Citadines is definitely a chain to try on your next trip 🙌💯
Response from LD on Jan 12, 2023
Dear Mr. Sergio, Greetings from Citadines Metro central,Thank you for taking the time to share your stay experience at Citadines Metro Central. It was a treat reading your review and very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt at home-away-from-home. We are delighted that you recognized the effort of our team.We always strive hard to deliver the best level of service and comfort that we aspire to provide to all our guest. Therefore, we are truly honored with your review. Surely, this will be shared with the team for inspiration. We can't wait to welcome you once more soon and we take this opportunity to always assure you of our best attention and service and appreciate your wonderful feedback. Thank you.Best Regards, Libu Daniel General Manager

2/10 Terrible

Nour

Disliked: Amenities, property conditions & facilities
Horrible experience. The staff are not honest and try to play around. First they denied out booking on expedia. Then gave us a horrible smelly room very small, saying this is the best with view. Only view we had was cars going fast with street noise. When we checked out a night earlier, they refused to refund and said expedia need to do that when we paid at the hotel. Then they are asking for my credit card to refund. Sorry but this is not ok to ask for card picture. You are the one who refused to refund while we are on spot saying its not your responsibility, its expdia. When in reality its their. Thanks for the disappointment
Response from Libu Daniel on Dec 28, 2022
Dear Ms Nour, Thank you for taking the time to share your stay experience at Citadines Metro Hotel. We truly regret to hear that your recent experience was not pleasant, and we done the investigation followed by appropriate action. I reassure you that we constantly strive to achieve the highest level of quality, service, and hospitality. Unfortunately, there is no way of reversing the past and we humbly request you to consider this as an isolated case. You are our esteemed guest, and we greatly value your patronage and hope you give us another opportunity to restore your faith in our services and regain your confidence in us. Thank you.Best Regards, Libu Daniel General Manager

10/10 Excellent

Abbas

Business traveler
Liked: Cleanliness, room comfort
Market Share
We were in the walking distance to whatever anyone might need. lean hotel and services was very good.
Stayed 9 nights in Jul 2022
Response from Warm Regards, Libu Daniel General Manager on Sep 9, 2022
Dear Mr. Abbas,Thank you for sharing your wonderful comments regarding your recent stay. We are truly delighted that we have met your expectations which you have graciously addressed from our service. We look forward to welcoming you again in the future. Warm Regards, Libu Daniel General Manager

10/10 Excellent

YASIN

Business traveler
Liked: Cleanliness, room comfort
Pleasant Stay
Was very pleasant stay, room cleaning was perfect, room was large and comfort. Hotel is the 1st building from the Metro station. At reception Mr Ramadan, was welcoming and helpful, appreciate him for his support upgrading my room. As Overal, one of the best Hotel in Dubai
Stayed 7 nights in Jun 2022
Response from LD on Nov 28, 2022
Dear Mr. Yasin,Thank you for sharing your wonderful comments and apologies for the delay in replying to you. We are truly delighted that we have met your expectations which you have graciously addressed from our service. Thank you for appreciating the exceptional hospitality and services extended by our colleagues, especially Ramadan. Your kind words will be shared with all of them for their inspiration. We're proud to have made an impression and are looking forward to hosting you again. Sincerely, Libu Daniel General Manager

10/10 Excellent

Rachel Mary

Liked: Cleanliness, amenities, property conditions & facilities
Celebrated my 50th birthday there, received birthday card and chocs from hotel. Had issue with Metro and taxi's not running due to religious celebrations but stop were pulled and a taxi was made available. Great place to stay, easy access to metro, would not hesitate rebooking. Staff are so friendly
Stayed 4 nights in Apr 2022
Response from Warm Regards, Libu Daniel General Manager on May 14, 2022
Dear Ms. Rachel Mary, We’re so delighted to hear that you chose to celebrate your birthday with us! It’s an honor to be a part of this important day, and we hope your experience in the property made it extra special. We wish you many more years of happiness and look forward to seeing you again soon. Once again, thank you for your recommendation and and it would always be our pleasure to welcoming you back here at Citadines Metro Central Dubai. Kind regards, Libu Daniel General Manager

6/10 Okay

Ju Sern

Liked: Cleanliness, room comfort
Stayed 9 nights in Mar 2022
Response from Sincerely, Libu Daniel General Manager on Apr 12, 2022
Dear Mr. Ju Sern, Thank you for staying at Citadines Metro Central Dubai! We are pleased to note that you had an excellent stay. We are grateful indeed for your feedback and look forward to welcoming you back to another fantastic stay in Citadines Metro Central. Sincerely, Libu Daniel General Manager

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property - room was spacious and well equipped. Good choices for breakfast. Local grocery stores and areas to walk around. Amazingly close to Metro meant getting around was very easy. Would definitely recommend.
Stayed 9 nights in Mar 2022
Response from Warm Regards, Libu Daniel General Manager on Apr 12, 2022
Dear Mr. Michael, Thank you for sharing your feedback regarding your recent stay at Citadines Metro Central Dubai. I’m happy to know that you found the hotel location ideal with accessible nearby metro station and found our facilities well-furnished. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Therefore, we are truly delighted to receive your fantastic feedback. Once again, thank you for your recommendation and we look forward to welcoming you back soon. Warm Regards, Libu Daniel General Manager

10/10 Excellent

Wuraola

Liked: Amenities, property conditions & facilities
So beautiful.will visit again and again
Stayed 7 nights in Mar 2022
Response from Best Regards, Libu Daniel General Manager on Apr 3, 2022
Dear Ms. Wuraola, Many thanks for your excellent review 5 out of 5 rating! It is great to know that you enjoyed all aspects of Citadines Metro Central Dubai! Looking forward to welcoming you back in the nearest future. Best Regards, Libu Daniel General Manager

8/10 Good

Goronwy Huw

Stayed 11 nights in Mar 2022
Response from Sincerely, Libu Daniel General Manager on Apr 3, 2022
Dear Valued Guest, Thank you for sharing a review of your recent experience. Our team here at Citadines Metro Central Dubai is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Sincerely, Libu Daniel General Manager

8/10 Good

Randy

Liked: Cleanliness, room comfort
Great service good condition
The staff was awesome and attentive
Stayed 11 nights in Jan 2022
Response from LD on Feb 10, 2022
Dear Mr. Randy, Thank you for staying at Citadines Metro Central Dubai and for taking the time to share your review of our hotel. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Once again, thank you for your recommendation and we look forward to welcoming you back soon. Warm Regards, Libu Daniel General Manager

10/10 Excellent

Reshma

Stayed 5 nights in Jan 2022

8/10 Good

Nikesh

Liked: Cleanliness
Great stay! Good location, close to metro
Checkin was very easy, then i got to my room and it was very noisy, the window wasnt closing properly so could hear the howling wind. The maintenance guy came and put some foam strips around the frame which helped. The room itself was nice and clean but just feel very dark. They need to get brighter bulbs or get an extra floor lamp in the living room. Bed was very comfortable and i slept well. Its very close to the dubai internet city metro, so its such a good location. Close to restaurants and grocery shops too.
Stayed 10 nights in Jan 2022
Response from Libu D on Feb 3, 2022
Dear Mr. Nikesh, Thank you for taking the time to review and share your experiences during your stay with us. My colleagues and I are glad to receive your wonderful comments. We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We also appreciated your observations during your stay as this will allow us to further improve for better guest experience. We always aim to offer you our valued guest the utmost satisfaction and such concerns are valuable and will help us to further improve the better guest experience. It is our pleasure to welcome you back and be of service to you again. Sincerely, Libu Daniel General Manager

8/10 Good

Belmiro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021
Response from Libu D on Jan 11, 2022
Dear Mr. Belmiro, I would like to thank you for having taken the time to share your comments with us. I truly regret to hear that your recent experience with us did not live up to your expectations. I would like to assure you that we constantly strive to achieve the highest level of quality, service and hospitality. Nevertheless, rest assured that your feedback has been taken seriously on board as guest satisfaction is our number one priority. It is my sincere hope that we will have the pleasure of welcoming you in the future and regain your confidence in us. Sincerely, Libu Daniel General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Disappointing
The hotel is quite old, and the cleanliness was not great. The room was cleaned, but not with care- hairs in the shower, mouldy tiles, dirty mirrors. There was quite a lot of rain when we were there causing the water to pour in from the windows. This was extremely disturbing while sleeping. The bed was clean, at least.
Stayed 2 nights in Dec 2021
Response from Libu D on Jan 5, 2022
Dear Valued Guest, Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On a serious note, please accept my sincere apologies for the service shortfall and rest assured this will be given utmost attention as guest satisfaction is of high importance to us. Hence this has been communicated to our Front Office Manager to personally look into this matter for further investigation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards Libu Daniel General Manager

10/10 Excellent

Khaled

Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Stayed 3 nights in Dec 2021
Response from Libu D on Dec 23, 2021
Dear Valued Guest, All of us at Citadines Metro Central Dubai would like to thank you for your comments regarding your stay with us. We look forward to welcoming you back in the future. Sincerely, Libu Daniel General Manager

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Citadines Metro Central Dubai-Great Place to Stay
The Citadines Metro Central is a great place to stay in Dubai. It is in a wonderful location immediately next to the Metro Red Line. The hotel has complete apartment facilities which is great for a longer stay. The staff is friendly and helpful.
Stayed 14 nights in Dec 2021
Response from LD on Dec 21, 2021
Dear Mr. Paul, It is our aim to make our guests feel at home and we are happy that you recognize our effort. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Therefore, we are truly delighted to receive your fantastic feedback. Thank you for your continuous patronage and it would always be our pleasure to welcoming you back here at Citadines Metro Central Dubai, your home away from Home. Sincerely Yours, Libu Daniel General Manager

8/10 Good

Davina

Traveled with family
Liked: Property conditions & facilities
Excellent location as metro is a step away from the hotel . Rooms were huge . Pool is tiny l
Stayed 8 nights in Nov 2021
Response from Libu D on Dec 5, 2021
Dear Davina, All of us at Citadines Metro Central Dubai would like to thank you for your comments regarding your stay with us. We look forward to welcoming you back in the future. Sincerely, Libu Daniel General Manager

10/10 Excellent

Anum

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2021
Response from LD on Nov 29, 2021
Dear Mr. Anum, Thank you for staying at Citadines Metro Central Dubai and for taking the time to share your review of our hotel. I am delighted that we made your visit memorable enough to deserve the rating which you have shared with us. It is always encouraging to receive positive feedback from our guest as this goes a long way in motivating our team. Once again, thank you for your recommendation and we look forward to welcoming you back soon. Warm Regards, Libu Daniel General Manager

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great location, two minutes from entrance to Dubai Metro. Supermarkets, pharmacy, health clinic (for PCR travel test) all five minutes.
Stayed 12 nights in Oct 2021
Response from Libu D on Nov 15, 2021
Dear Mr. Peter, Many thanks for your excellent review 10 out of 10! It is great to know that you enjoyed all aspects of Citadines Metro Central Dubai! Looking forward to welcoming you back in the nearest future. Best Regards, Libu Daniel General Manager

4/10 Poor

wanda

Liked: Cleanliness
Disliked: Room comfort
Stayed 14 nights in Oct 2021
Response from LD on Nov 4, 2021
Dear Ms. Wanda, It is with much regret to know that your stay with us was not to our usual high standards. I would love to discuss with you in more detail the matters outlined above. I can assure you that we pride ourselves on heartfelt hospitality and our professional service culture, which does not seem to be reflected in your experience. We really look forward to hearing from you and we sincerely hope you will give us another opportunity to redeem your confidence in us. Sincerely Yours, Libu Daniel General Manager

10/10 Excellent

Paul E

Liked: Cleanliness, amenities, property conditions & facilities
Great location and great service
Stayed 12 nights in Sep 2021
Response from Libu D on Sep 19, 2021
Dear Mr. Paul, Many thanks for your excellent review 5 out of 5! It is great to know that you enjoyed all aspects of Grand Heights Hotel Apartments! Looking forward to welcoming you back in the nearest future. Best Regards, Libu Daniel General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from Libu D on Aug 21, 2021
Dear Miraz, Thank you for taking the time to post a review of your experience at Citadines Metro Central Dubai. We look forward to welcoming you again in the near future. Warm regards, Libu Daniel General Manager

4/10 Poor

yasir

Disliked: Cleanliness, room comfort
Very disappointing. In need for uplift. Old . Bad A/C smell
Stayed 1 night in Jul 2021
Response from Libu D on Aug 4, 2021
Dear Mr. Yasir, It is with much regret to know that your stay with us was not to our usual high standards. I would love to discuss with you in more detail the matters outlined above. I can assure you that we pride ourselves on heartfelt hospitality and our professional service culture, which does not seem to be reflected in your experience. We really look forward to hearing from you and we sincerely hope you will give us another opportunity to redeem your confidence in us. Sincerely Yours, Libu Daniel General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
Thank you NADIM & DHMUSH they were very professional & the lady’s in the front desk appreciate your kindness as well. Thanks for making my 3 week stay with you guys pleasing.
Stayed 1 night in May 2021
Response from LD on May 23, 2021
Dear Valued Guest, Thank you for sharing your wonderful comments regarding your recent stay. We are truly delighted that we have met your expectations which you have graciously addressed from our service and hospitality of our team members. We look forward to welcoming you again in the future. Sincerely Yours Libu Daniel General Manager Citadines Metro Central Dubai

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would highly recommend Citadines Metro Central Dubai to anyone who likes to be next to the Metro and have everything central to them. Absolute great staff and cleaning service. Front desk is on every request! Five Star Experience! It's great to be able to cook while you're on a trip :)
Stayed 8 nights in Apr 2021
Response from LD on May 23, 2021
Dear Valued Guest, Our colleagues are our true asset and they make this hotel perfect, and I am pleased to read that you were happy with the services provided by our colleagues. I have shared your comments with the team and they are happy to learn that you had a brilliant stay with us. Best Regards, Libu Daniel General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
Great Stay
I recommend ! Great stay, located right in front of the metro so it’s very easy to use it. If you have a car it’s super easy to park inside right in front of the door. Staff is amazing ! Special thanks to the guy who carried my luggage and who wears a black mask with a white smile on it : he’s great ; and also to the guys who clean the room are super nice ! Plus, they upgraded me. The vibe of the hotel is very chill, young, and perfect if you even want to study at a nice cafe which is located on the ground.
Stayed 5 nights in Apr 2021
Response from Libu D on May 2, 2021
Dear Ms. Amanda, Many thanks for your excellent review 10 out of 10! It is great to know that you enjoyed all aspects of Citadines Metro Central Dubai. Looking forward to welcoming you back in the nearest future. Best Regards, Libu Daniel General Manager

10/10 Excellent

Benefredo Jr

Traveled with group
Liked: Cleanliness, room comfort
The studio unit of Citadines Metro Central Dubai was very spacious and comfortable. We had a wonderful stay. Location is also good because it is very near to the metro station. Will be definitely staying again at the property.
Stayed 1 night in Apr 2021
Response from Libu D on May 2, 2021
Dear Mr. Benefredo, I am delighted to learn that you were happy with the service and facilities provided at the hotel. I have shared your comments with the entire team and they are equally happy to learn that you had a brilliant stay with us. We look forward to welcoming you back in the future. Sincerely, Libu Daniel General Manager

10/10 Excellent

Benefredo Jr

Traveled with group
Liked: Cleanliness, room comfort
We had an amazing stay at Citadines Metro Central Dubai. The staff was very accommodating, especially Mary from the front desk. When we checked-in, we requested for a room at the highest floor. Since there were no available studio room at the topmost floor, she upgraded us into a one-bedroom unit. The room is very homey and welcoming, a good place to relax. Definitely will be staying again at the property and will recommend to my friends.
Stayed 1 night in Apr 2021
Response from Libu D on Apr 28, 2021
Dear Mr. Benefredo, I am delighted to learn that you were happy with the service and facilities provided at the hotel. I have shared your comments with the entire team and they are equally happy to learn that you had a brilliant stay with us. We look forward to welcoming you back in the future. Sincerely, Libu Daniel General Manager

10/10 Excellent

Veronika

Liked: Cleanliness, room comfort
Weekend stay
Nice weekend stay, great staff, comfortable room and good location. The only issue was breakfast, it was tasteless, I couldn't eat it
Stayed 2 nights in Apr 2021
Response from Libu D on Apr 20, 2021
Dear Ms. Veronika, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. On the other hand, I have noted your feedback concerning our breakfast options. Thank you for your valuable feedback on our hotel and we look forward to welcoming you back soon so as to be able to provide you our hospitality once more. Warm Regards, Libu Daniel General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 15 nights in Jan 2021
Response from Libu D on Feb 6, 2021
Dear Valued Guest, Many thanks for your excellent review 10 out of 10! It is great to know that you enjoyed all aspects of Citadines Metro Central Dubai. Looking forward to welcoming you back in the nearest future. Best Regards, Libu Daniel General Manager

10/10 Excellent

Samiya

Liked: Cleanliness, room comfort
5* hotel apartment
Amazing stay so far. Very accommodating very helpful staff can not fault the service and attitude of ALL the staff at the hotel. Rooms are spacious with fantastic facilities I would highly recommend this hotel apartment 5*
Stayed 1 night in Oct 2020
Response from Libu D on Oct 16, 2020
Dear Ms. Samiya, Thank you very much for the 5 star ratings. We're happy that we surpassed your expectations and that you found our services and facilities amazing and fantastic. We have shared your kind words with the team to inspire them to uphold our service standards. Once again thank you for your recommendation and we look forward to welcoming you back soon for another memorable visit. Warm Regards, Libu Daniel Hotel Manager

10/10 Excellent

Mohamad Fouad

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2020
Response from LD on Sep 20, 2020
Dear Mr. Fouad, Thank you for sharing your wonderful comments regarding your recent stay. We are truly delighted that we have met your expectations which you have marked us 10 out of 10. We look forward to welcoming you again in the near future. Warm Regards, Libu Daniel Hotel Manager

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, room comfort
Last minute short stay, perfect
Arrived late but still smooth check in very quick and professional as always in this hotel. The staff are very attentive to your needs, the apartments are spotless, very functional with kitchen goods and seating area, lovely rooms and hotel has great facilities and a calm and peaceful cafe on the ground floor . Hotel is right outside the metro station so getting around is super easy I have stayed here a few times but I will be back again, the cleanliness is 10/10 always x
Stayed 3 nights in Jul 2020
Response from Libu D on Jul 19, 2020
Dear Ms. Paula, It is our aim to make our guests feel at home and we are happy that you recognize our effort. Our whole team strives to deliver the best level of service and provide a maximum level of comfort to our guests. Therefore, we are truly delighted to receive your fantastic feedback. Thank you for your continuous patronage and it would always be our pleasure to welcoming you back here at Citadines Metro Central Dubai, your home away from Home. Sincerely Yours, Libu Daniel Hotel Manager

10/10 Excellent

Jarell

Traveled with group, Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Libu D on Jul 5, 2020
Dear Mr. Jarell, Many thanks for your excellent review 10 out of 10! It is great to know that you enjoyed all aspects of Citadines Metro Central Dubai. Looking forward to welcoming you back in the nearest future. Best Regards, Libu Daniel Hotel Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jun 2020
Response from Libu D on Jun 9, 2020
Dear Valued Guest, Thank you for taking a time to share your review following your recent stay with us. Please accept my sincere apologies for any inconvenience caused in regards to the issues that you have faced, unfortunately, you have marked your review as “Anonymous” and I am unable to investigate and share with you specific details in regards to this matter. I really do hope that you had a chance to inform this issue to us during your stay, as I would have expected my team to do the necessary arrangements. I hope that this situation will not deter you to choose to stay with us We hope you will give us another opportunity to be of service to you and redeem your confidence in us. Warm Regards, Libu Daniel Hotel Manager

4/10 Poor

Nigel

Disliked: Room comfort
Small room, no hot water, terrible gym.
With the exception of European/English hotels which are undoubtedly the worst in the world, this hotel was the second worst hotel i have stayed in. I checked in to room 1408 (thankfully not quite as bad as the film of the same name), which was much smaller than the online images showed. Very pokey. The aircon was modern and worked well, but the hot water didn't. On the first morning, i had a bath. Hot water only, which was tepid at best. The second morning, the water was only a couple of degrees above cold. I tried the gym which was poor. A Smiths machine was one of only three machines, but had a total of only 67.5kgs in weights. Biggest dumbells were 22kgs. Pointlessly small. There was an abs machine and a leg extension. Thats was it, besides a few CV machines - an out of order treadmill and four exercise bikes. I paid about $45/night and booked in for two nights, but decided against extending my stay even at that price.
Stayed 2 nights in May 2020
Response from Libu D on Jun 2, 2020
Dear Mr. Nigel, I would like to thank you for having taken the time to share your comments with us. I truly regret to hear that your recent experience with us did not live up to your expectations. I would like to assure you that we constantly strive to achieve the highest level of quality, service and hospitality. Nevertheless, rest assured that your feedback has been taken seriously on board as guest satisfaction is our number one priority. It is my sincere hope that we will have the pleasure of welcoming you in the future and regain your confidence in us. Sincerely, Libu Daniel Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Not enough toilet paper . I had my own to use until house keeping shows up in the morning
Stayed 5 nights in Mar 2020
Response from Libu D on Mar 15, 2020
Dear Valued Guest, Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On a serious note, please accept my sincere apologies for the service shortfall and rest assured this will be given utmost attention as guest satisfaction is of high importance to us. Hence this has been communicated to our respective department to personally look into this matter for further investigation. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards Libu Daniel Hotel Manager