Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified travelerfrom London
Lack of Customer ServicePosted Mar 31, 2015
Pros: The staff were helpful and friendly, especially the cleaning supervisor, who was most appologetic.
Cons: The hotels senior management customer service skills
Location: The location isnt brilliant but there are plenty of taxis outside, dont take the plain white ones that the hotel recommends, just use the regular ones
I stayed at this hotel for one week with my two young sons, the whole stay was ruined by the thump thump of music from the inhouse club. If that wasnt bad enough one of the cleaners threw away my sons mobile phone, and newly purchased headphone and memory card which were in a shopping bag left on the coffee table. I am certain he didnt steel it but just threw it away. I think its very poor for a 4 star hotel to train its staff in such a way that they do not realise that its up to the guest what he throws away, I have stayed in hotels of all star ratings and they only trow away what I put in the bin. Upon reporting the matter to the senior manager he completely washed his hands of the problem, and said that it was up to the cleaner to make it up to me. I found this attitude completely unacceptable especially for a 4 star hotel that aspires to being a quality hotel. Having realised that to replace even a cheap £100 phone would mean substantial hardship for the cleaner I decided not to persue the hotels suggestion. All I wanted was an acknowlegement of the hotels error and a small gesture such as a discount on my next stay or something similar, with that noise from the club I probaly would not want stay here again anyway so it would have not cost them anything anyway.
for Business Travelersby RAEDfrom Kuwait
below average. Has a lot of room for improvement.Posted Feb 3, 2015 on Hotels.com
- The room was on the second floor. It was noisy when the night club opens from midnight to 3:00 am. - The reservation was for a non-smoking room. Upon checking in, they said they do not have any non-smoking rooms available. - A water leakage in above the false ceiling in the bathroom. They kept working from midnight to 1:00 am to control it. - Employees should be better quality for a four stars hotel.
for Couplesby Veselinafrom Plovdiv, Bulgaria
Horrible servicePosted Jan 20, 2015 on Hotels.com
A good atmosphere in the hotel and nice and renovated rooms, however, the service was horrible . The staff was not helpful , even rude I would say. None of our service requests was done. Very disappointed, would not book again. Plus when we wanted to use the sauna, it was not even on, and we were advised to come back later or to wait inside while it warms up. Unacceptable for a 4-star hotel.
for Getaway With Friendsby Allafrom USA
ArkansasPosted Dec 13, 2014 on Hotels.com
جيده ولكن خدمات الفندق باهظه الثمن نوعا ما
by A verified traveler
This was a deal by Expedia, very disappointing...Posted Dec 10, 2014
Chose the surprise deal by Expedia, and they came out with this hotel which was disappointing. Old, dodgy guests and far from the train station and Dubai Mall. The hotel staff was ok though.
for Personal Eventby A verified traveler
سيی جدا وتوبه ان جيت مرهه ثانيهPosted Dec 10, 2014 on Hotels.com
راحه مافيه ازعاج مافيه خصوصيه لشخص يدخولون الغرفه بدون اذن سيئ بمعنی الكلمه
for Couplesby Petterfrom Molde
Petter norgePosted Dec 3, 2014 on Hotels.com
Det var dårlig renhold på rommet og teppene på gulvene i gangen var veldig skitne.Skjemmende musikk fra nattklubben og lytt mellom rommene.
for Business Travelersby SEONG WOON
Posted Dec 3, 2014 on Hotels.com
for Personal Eventby A verified traveler
Posted Nov 20, 2014 on Hotels.com
for Personal Eventby Garyfrom Jamaica
Still good overallPosted Nov 18, 2014 on Hotels.com
Overall stay was very good.was only a bit disappointed that I was ask to pay $150 Durham to enter the club because I was alone. Thought staying at the hotel for five nights could give me at least one free night access to the Club