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Reviews of Copthorne Lakeview Hotel, Green Community

Copthorne Lakeview Hotel, Green Community
Green Community, P.O. Box 63845, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 181 reviews" "
Rating 8 - Good. 75 out of 181 reviews" "
Rating 6 - Okay. 19 out of 181 reviews" "
Rating 4 - Poor. 16 out of 181 reviews" "
Rating 2 - Terrible. 10 out of 181 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

samir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohamad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2024
Response from Tobgy on Feb 26, 2024
Dear Mr. Mohamad,Thank you for choosing to stay at Copthorne Lakeview Hotel and taking your time to review our property.We wish to welcome you back again!Best Regards,Diaa El TobgyFront Office Manager

4/10 Poor

Lars

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel i warn down and rooms general in poor condition in need of an upgrade. Hot water missing a couple of time. Towels not supplied to match number of people in the room. Safe not working and not attended to even after more observation to the front desk.
Stayed 5 nights in Dec 2023
Response from Tobgy on Jan 10, 2024
Dear Mr. Lars,Thank you for taking time to review our hotel following your visit to Copthorne Lakeview Hotel. Please accept our sincere apologies for not meeting your expectations during your recent stay. Please be assured that we are taking the mentioned points seriously to improve our guest service experience to meet the guest expectation.We hope to welcome you back for a better experience!Best Regards,Diaa El TobgyFront Office Manager

10/10 Excellent

Natasia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service with very accommodating staff
Stayed 4 nights in Dec 2023

4/10 Poor

Suzanne

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel Staff best we’ve ever had Hopefully will be able to come back
Stayed 7 nights in Sep 2023

8/10 Good

Mohammed Fiaz

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Eduardo

Stayed 5 nights in Sep 2023

2/10 Terrible

Dawit

Stayed 4 nights in Sep 2023

6/10 Okay

brian

Disliked: Room comfort
Not happy
The air conditioning worked poorly. So I slept uncomfortably. I informed management that evening but it did not improve. If it’s too warm I can’t get a good night sleep. I will not return to your hotel for that reason.
Stayed 1 night in Aug 2023

10/10 Excellent

samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Omar

Stayed 1 night in Jun 2023

10/10 Excellent

José Carlos

Stayed 6 nights in Jun 2023

4/10 Poor

Hisham

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms have small tiny window on the lake which defeats the purpose of overlooking a lake Not enough towel, no floor mats in toilets, fridge not cooling, tv not working , floor carpet needs cleaning or changing
Stayed 2 nights in Jun 2023

10/10 Excellent

G R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Hotel overall
So, The Gym cardio Life Fitness equipment is outdated - 3 treadmills only, The one I was using I experienced touchscreen problems, 1 was "out of order" and another a guy came in to use the other one and the noise from the belt just unbelievable. Not sure about the bikes. Housekeeping and maintenance to rooms very slow.
Stayed 1 night in May 2023

2/10 Terrible

Joan

Stayed 5 nights in May 2023

10/10 Excellent

ofer

Stayed 2 nights in Apr 2023
Response from Copthorne Lakeview Hotel on Apr 25, 2023
Dear ofer,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

2/10 Terrible

MOHAMMED, ilford

Stayed 8 nights in Mar 2023
Response from Copthorne Lakeview Hotel on Apr 25, 2023
Dear MOHAMMED,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

6/10 Okay

MICKE

Stayed 7 nights in Mar 2023
Response from Copthorne Lakeview Hotel on Mar 25, 2023
Dear Micke,Thank you for taking the time to share your recent experience with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I hope you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Dubai. Best regards,

6/10 Okay

Amer

Disliked: Staff & service, amenities, property conditions & facilities
It would have been nice if the guy in the front with glasses if he speaks better English and not make jokes when the guest has a long flight, and I wish if had an actual mini refrigerator not drink chiller
Stayed 9 nights in Mar 2023
Response from Copthorne Lakeview Hotel on Mar 20, 2023
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 Excellent

Nadim

Stayed 6 nights in Mar 2023
Response from Copthorne Lakeview Hotel on Mar 20, 2023
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

2/10 Terrible

Mischa

Business traveler
Disliked: Staff & service
Sueing the Hotel for Negligence
Stayed 8 nights in Mar 2023
Response from Copthorne Lakeview Hotel on Mar 13, 2023
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 Excellent

Svetlana, Forest Hills

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surroundings. Knowledgeable and friendly staff. 100 recommended.
Stayed 11 nights in Feb 2023
Response from Copthorne Lakeview Hotel on Mar 20, 2023
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

8/10 Good

Said

Liked: Staff & service, room comfort
Ok hotel
The hotel can be better if they take extra care on maintenance and cleanliness
Stayed 1 night in Feb 2023
Response from Copthorne Lakeview Hotel on Mar 20, 2023
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder.We have taken the note of your feedback regards to the maintenance and cleaniness,It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

10/10 Excellent

Viktor

Stayed 4 nights in Feb 2023
Response from Copthorne Lakeview Hotel on Mar 20, 2023
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

6/10 Okay

Bayrak

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel building and amenities is so beautiful. The TVs are old, small screen, bad colors and bad resolution. The safe box was closed and the passcode is unknown and the service didn’t fix it in spite of the everyday’s notifications I made along my four nights stay at the hotel.
Stayed 3 nights in Feb 2023
Response from Copthorne Lakeview Hotel on Feb 28, 2023
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

2/10 Terrible

Özlem

Stayed 2 nights in Feb 2023
Response from Copthorne Lakeview Hotel on Feb 28, 2023
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frank
This was my 2nd visit to the hotel and i cant fault it all.Receptionist Deki and the others were very friendly. The Concierge guy Athman always smiling and friendly, the new idea of having a shuttle bus to Marina came very handy however its a bitt to early. Would be better if it started around mid day and return at7pm otherwise everything was perfect
Stayed 1 night in Feb 2023
Response from Copthorne Lakeview Hotel on Feb 28, 2023
Dear Guest,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel location with very poor management
Although the staff is very friendly, the lack competency with regards to overall with customer service. Housekeeping staff should be trained to do a better job. Toilets where nit clean, fridge contained spoiled food from previous guest. Trash and used plates and cutlery of the guests were was left in the hallway although housekeeping staff had seen it and simply ignored it.
Stayed 4 nights in Feb 2023
Response from Copthorne Lakeview Hotel on Feb 28, 2023
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

8/10 Good

Stephanie Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2023

4/10 Poor

Constantin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Copthorne Lakeview Hotel on Jan 18, 2023
Dear Jonas,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon. Best Regards,Copthorne Lakeview Hotel

10/10 Excellent

Eugine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean hotel, there’s is easy accessibility to the property. I recommend it to other tourists.
Response from Copthorne Lakeview Hotel on Jan 16, 2023
Dear Eugine,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon. Best Regards,Copthorne Lakeview Hotel

10/10 Excellent

f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD
The hotel is very good and i cant fault it.The location is abit far from metro but the Concierge guy Athman and the reception guy Alain very both professional and smiling all the time, they actually made me extend my stay from 2 days to 6 days.
Stayed 1 night in Dec 2022
Response from Copthorne Lakeview Hotel on Jan 8, 2023
Dear Guest,Thank you for this perfect review, I must say that I am overjoyed to see so many of my team members being recognized here, having read this review it assures me that we are just heading in the right direction. Please be assured that we have personally congratulated Athman and Alain for their exemplary performance. It was an absolute pleasure to have you as our guest and we look forward to welcome you back soon.

8/10 Good

Majeda

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Ahmad the front desk agent was grateful and very helpful please let the hotel know that he was a great person.
Response from Copthorne Lakeview Hotel on Jan 5, 2023
Dear Majeda,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,Copthorne Lakeview Hotel

8/10 Good

Petr

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Copthorne Lakeview Hotel on Jan 5, 2023
Dear Petr,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,

8/10 Good

Said

Stayed 1 night in Dec 2022
Response from Copthorne Lakeview Hotel on Jan 5, 2023
Dear Said,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,Copthorne Lakeview Hotel

10/10 Excellent

Varun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was helpful and courteous.Mousa was very helpful and kind to handle our luggage.
Stayed 2 nights in Sep 2022
Response from Copthorne Lakeview Hotel on Oct 12, 2022
Dear Varun,Many thanks for sharing your positive comments. We are happy to know you loved your recent stay with our hotel. Our Team Members especially Mousa will be very happy to read about you recognizing them.It would be our great pleasure to welcome you soon again.Best Regards,Copthorne Lakeview Hotel

10/10 Excellent

John, Homps

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best around the Green Community. It's convenient, very clean, the staff are very helpful and friendly and the rooms are very well appointed and large. And the wifi is fast too. The hotel offers a copious and varied breakfast and there's a restaurant as well as a big bar upstairs. In addition, other restaurants are available in the shopping centre. It won't take much to make this hotel into a great hotel by improving the public areas which are uninteresting. And for goodness sake, ditch the awful Chinese paintings everywhere, get a proper interior designer to enhance the place and bingo! It would turn good to great. Tip: ask for a lake-view room and you may get an upgrade free.
Stayed 4 nights in Jul 2022

10/10 Excellent

Elvis

Stayed 3 nights in Jun 2022
Response from Copthorne Lakeview Hotel on Jun 25, 2022
Dear Elvis, Many thanks for taking your time to review our hotel. It would be our great pleasure to welcome you soon again. Best Regards, Copthorne Lakeview Hotel

8/10 Good

Jamil, Jounieh

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large and clean , the staff are friendly the breakfast is good . They did not upgrade my room as expedia gold membership, even I ask them they did not care. I had to pay extra money, nothing for greeting as Expedia gold .
Stayed 2 nights in Mar 2022
Response from Copthorne Lakeview Hotel Team on Mar 31, 2022
Hi Jamil, We greatly appreciate your time and effort in sharing your feedback on your stay with us. We are happy to know you enjoyed your stay at our hotel, especially the cleanliness and breakfast quality we serve. Your feedback about the upgrade is well accepted and shared with the respective department for further clarification. It would be our pleasure to host you soon again. Best Regards, Copthorne Lakeview Hotel

10/10 Excellent

Baker

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy
Had a comfortable stay and would do so again
Stayed 4 nights in Feb 2022
Response from Copthorne Lakeview Hotel Team on Feb 24, 2022
Hi Baker, We are delighted to read that you enjoyed your stay with us and will be returning back again! We look forward to that. See you soon, Copthorne Lakeview Hotel Team

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
It was close to expo2020
Stayed 2 nights in Nov 2021

2/10 Terrible

KIM

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days in Dubai
I stayed here for business in Mid-October, it was pretty quiet, room was great, gym was ok, pool area was pleasant (though the wet tiles were lethal), staff were all excellent, check-in was the most fun ever - thank you Viola.
Stayed 3 nights in Oct 2021
Response from Front Office Team on Nov 2, 2021
Thank you for your great review, we are glad to hear that you had a pleasant stay with us and you enjoyed the hotel facilities and service which we will share with Viola. Looking forward to welcoming you back soon!

10/10 Excellent

KHOZEM

Liked: Cleanliness
Courtesy of the front desk staff & BF staff
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in nice location fantastic food friendly staff easy location to get to city center of Dubai taxis available all the time
Stayed 10 nights in Mar 2021
Response from Nakul Madan on Jul 5, 2021
Dear Steven, Its always a pleasure for the team to read such encouraging comments. We thank you for your review and we certainly look forward to welcoming you back again in the future. Best regards, Courtyard by Marriott Green Community Team