Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews of Crowne Plaza Dubai Deira, an IHG Hotel

5 out of 5
Crowne Plaza Dubai Deira, an IHG Hotel
Salahuddin Road, Deira, Dubai

Reviews

8.2

Very Good

Rating 10 - Excellent. 379 out of 822 reviews" "
Rating 8 - Good. 272 out of 822 reviews" "
Rating 6 - Okay. 87 out of 822 reviews" "
Rating 4 - Poor. 41 out of 822 reviews" "
Rating 2 - Terrible. 43 out of 822 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yanina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from salah on Mar 6, 2024
Dear Yanina,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Malak MohranDuty Manager

10/10 Excellent

SHOEB

Stayed 4 nights in Feb 2024

4/10 Poor

Ubaidullah

Traveled with partner
Comparing to other crown plaza, it is not a great place to stay.
Stayed 2 nights in Feb 2024
Response from salah on Feb 26, 2024
Dear ubaid, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

4/10 Poor

Ian

Business traveler
Disliked: Cleanliness, staff & service
I thought the overall experience was OK. The hotel is beginning to look tired. I sent some clothing off for laundry and when it was eventually delivered, a member of staff asked me to pay for the service in cash. When I explained I didn't have any cash on me, he asked me to check in my wallet. I have been travelling for over 40 years on business and have never been asked to pay cash for this type of service. The worst part of this story is I had to get out the shower to answer the door.
Stayed 1 night in Jan 2024
Response from malak on Feb 6, 2024
Dear Ian, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this has already been raised to the respective heads of departments to have this rectified. Please rest assured that all the valid points you raised in your review have already been discussed and we are taking the necessary steps to enhance any area of improvement. I hope you still give us a chance to change your negative impression of our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Malak MohranDuty Manager

4/10 Poor

Ian

Stayed 6 nights in Jan 2024

2/10 Terrible

Azizbek, Rego Park

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is horrendous and does not deserve a 5-star rating. Our room was on the first floor (110), and apparently, we're quite close to the hotel's club, as we could hear loud music from 10 pm to 3 am every single night. I complained to the manager, and he offered my family to move to another room. However, because my grandma had already settled in and due to a disability, it would have been highly inconvenient for her to change rooms. Moreover, housekeeping there does a poor job, except for Shwe — she was a sweetheart and deserves to work at a much better place. I had to talk to the housekeeping manager on the third day to ensure the cleanliness of the room. The cherry on top is that our safe malfunctioned quite frankly every day since we moved in. Overall, I do not recommend this hotel to anyone. There are definitely better options available in the city. Do not stay here. P.S. WiFi here is crap, too.
Stayed 8 nights in Jan 2024
Response from salah on Jan 15, 2024
Dear azizbek, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Gerhard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service and excellent room. Close to airport, but a bit far from attractions in Dubai.
Stayed 1 night in Nov 2023
Response from salah on Nov 27, 2023
Dear gerhard, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 Okay

Vinita

Disliked: Property conditions & facilities
Hotel needs some maintenance plus breakfast restaurant is not managed properly. Not enough staff to manage guest.
Stayed 5 nights in Nov 2023
Response from SALAH on Nov 23, 2023
Dear VINITA, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Irene

Stayed 3 nights in Nov 2023
Response from salah on Nov 21, 2023
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from salah on Nov 8, 2023
Dear megan, Thank you so much for taking the time to review us on . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 Okay

Pei

Stayed 2 nights in Oct 2023
Response from salah on Oct 30, 2023
Dear pei, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Karisma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful , early check in was allowed.
Stayed 2 nights in Oct 2023
Response from salah on Oct 22, 2023
Dear Karisma, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

4/10 Poor

JAHANBAKHSH

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place.
Stayed 1 night in Oct 2023
Response from SALAH on Oct 10, 2023
Dear JAHANBAKHSH, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

2/10 Terrible

Maria Rowena

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very noise staff are not friendly and air-condition don't work
Stayed 2 nights in Sep 2023
Response from salah on Oct 3, 2023
Dear Maria, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Maureen Lou

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from salah on Oct 3, 2023
Dear Maureen , Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible
Stayed 9 nights in Sep 2023
Response from salah on Oct 3, 2023
Dear Yannick, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 Okay

Jana

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from salah on Sep 4, 2023
Dear jana, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation ManagerDear Alsk, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

puneet

Stayed 1 night in Aug 2023
Response from SALAH on Aug 30, 2023
Dear Puneet, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

2/10 Terrible

puja

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
House keeping service was bad Attending guest by reception was not good
Stayed 4 nights in Aug 2023
Response from salah on Aug 10, 2023
Dear Puja, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

2/10 Terrible

Bader

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again!
Stayed 3 nights in Jul 2023
Response from salah on Aug 8, 2023
Dear bader, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Hamza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I had a great time at the Crown Plaza Deira. The hotel is not far away from the airport. There are many restaurants and shopping places around. The metro station (green line) is less than 10 minutes walk (salaheddine station)
Stayed 3 nights in Jul 2023
Response from salah on Aug 8, 2023
Dear Hamza, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Haji

Liked: Property conditions & facilities, room comfort
Wonder full hotel. Good location.best breakfast.
Stayed 3 nights in Jul 2023
Response from salah on Aug 8, 2023
Dear Haji, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Ajibola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from salah on Jul 25, 2023
Dear Ajibola, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Marc Christopher

Stayed 4 nights in Jun 2023
Response from salah on Jul 25, 2023
Dear Marc, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Jhoy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from salah on Jun 17, 2023
Dear Jhoy,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Salaheldin MohamedGuest Relation Manager

10/10 Excellent

Bode

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is strategically located. The warm reception by the staff is encouraging. The dining area is superb.
Stayed 6 nights in Jun 2023
Response from salah on Jun 14, 2023
Dear Bode,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedGuest Relation Manager

10/10 Excellent

VIPUL

Stayed 7 nights in Jun 2023
Response from salah on Jun 13, 2023
Dear Vipul,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedGuest Relation Manager

2/10 Terrible

Tariq

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The AC was not working in our room. Complained with front desk and they reluctantly changed the room after several reminders. AC the as not good in the new room as well. We eventually checkout early.
Stayed 1 night in Jun 2023
Response from salah on Jun 6, 2023
Dear Tariq, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

8/10 Good

Mamdouh

Stayed 3 nights in May 2023
Response from salah on Jun 17, 2023
Dear Mamdouh,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Salaheldin MohamedGuest Relation Manager

10/10 Excellent

Semhar

Stayed 8 nights in May 2023
Response from salah on May 29, 2023
Dear HILAL SALIM ALI, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 Excellent

Komal Shakeel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at the Crowne Plaza, the staff was super friendly and helpful. Will definitely recommend to everyone as the location was great too, very close to the Metro… finding a taxi was challenging but the staff can help with that too.
Stayed 4 nights in May 2023
Response from salah on May 21, 2023
Dear Komal,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Salaheldin MohamedGuest Relation Manager

8/10 Good

Faraz

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Yes and No
Checking in was shambolic. Breakfast needs to be severely updated. It was neither here nor there. Coffee was good. Room was very nice and well maintained by the housekeeping staff on a daily basis.
Stayed 5 nights in May 2023
Response from salah on May 18, 2023
Dear Faraz, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

8/10 Good

Erica

Stayed 1 night in May 2023
Response from salah on May 19, 2023
Dear Erica,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel.We hope you will give us a chance to serve you again.Warm Regards,Salaheldin MohamedGuest Relation Manager

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the breakfast area, swimming pool and the cleanliness. What i didn't like was not having entertainment channels on tv, only couple of english speaking news channels, rest were in arabic. Secondly the fridge was not cooling enough, the chocolates we put in were melting Hotel itself was brilliant but the location was not good, about 100 meters past the hotel there were working prostitutes harassing passers by.
Stayed 6 nights in May 2023
Response from salah on May 15, 2023
Dear Mohamed, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

4/10 Poor

Edward Abraham

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Joseph Feghali on May 9, 2023
Dear Edward,Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

2/10 Terrible

BEFEKADU

Stayed 1 night in May 2023
Response from Joseph Feghali on May 7, 2023
Dear Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

10/10 Excellent

Rezaul

Stayed 1 night in Apr 2023
Response from Joseph Feghali on Apr 22, 2023
Dear Rezaul,Thank you for the excellent rating about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Joseph FeghaliFront Office Manager

2/10 Terrible

FRANCISCO JAVIER

Stayed 2 nights in Apr 2023
Response from Joseph Feghali on Apr 17, 2023
Dear FRANCISCO JAVIER, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Joseph FeghaliFront Office Manager

8/10 Good

LUE, Clovis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and quiet.
Stayed 4 nights in Mar 2023
Response from Joseph Feghali on Apr 7, 2023
Dear LUE,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

8/10 Good

Jorge

Stayed 9 nights in Mar 2023
Response from Joseph Feghali on Mar 29, 2023
Dear Jorge ,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

10/10 Excellent

Sivanusha

Stayed 3 nights in Mar 2023
Response from Joseph Feghali on Mar 27, 2023
Dear Sivanusha,Thank you for the excellent rating about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Joseph FeghaliFront Office Manager

10/10 Excellent

andrea

Stayed 1 night in Mar 2023
Response from Joseph Feghali on Mar 24, 2023
Dear Guest,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

2/10 Terrible

Malcolm

Did not like the area the property is located in.
Stayed 7 nights in Feb 2023
Response from Joseph Feghali on Mar 13, 2023
Dear Malcolm, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and please write to us directly so we can investigate and get back to you with our result.I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Joseph FeghaliFront Office Manager

8/10 Good

Kazi

Traveled with family and small children
Most Staff were nice and friendly except for one male staff at the reception. He was EXTREAMLY RUDE and misogynistic. The staff at the concierge/security was very very helpful in getting taxies when we needed them. The hotel is sound proof ONLY from outside noises and not within the hotel itself. You clearly hear your neighbors in the adjacent rooms and the music from the restaurant at night. Breakfast and pool was great. plenty of options for breakfast, but it was the same food everyday. I was pleasantly surprised to see the Burj Khalifa from the pool area! Rooms and amenities can use some updates!
Response from Joseph Feghali on Mar 10, 2023
Dear Kazi,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

2/10 Terrible

Andrea

Stayed 6 nights in Mar 2023
Response from Joseph Feghali on Mar 13, 2023
Dear Andrea , Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and please write to us directly so we can investigate and get back to you with our result.I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Joseph FeghaliFront Office Manager

6/10 Okay

João

Stayed 2 nights in Feb 2023
Response from Joseph Feghali on Mar 1, 2023
Dear João,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

4/10 Poor

Shiferaw

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
good breakfast
Stayed 8 nights in Feb 2023
Response from Joseph Feghali on Feb 24, 2023
Dear Shiferaw,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

6/10 Okay

Noura

Stayed 6 nights in Feb 2023
Response from Joseph Feghali on Mar 24, 2023
Dear Noura,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

2/10 Terrible

Hamade

Stayed 6 nights in Feb 2023
Response from Joseph Feghali on Feb 23, 2023
Dear Hamade, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Joseph FeghaliFront Office Manager

10/10 Excellent

Dorelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, convenient and well worth the stay.
Stayed 5 nights in Jan 2023
Response from Joseph Feghali on Feb 20, 2023
Dear Dorelle,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager