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Reviews of Emirates Concorde Hotel & Suites

4 out of 5
Emirates Concorde Hotel & Suites
Maktoum Street, Riqat Al Buteen - Deira, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 87 out of 319 reviews" "
Rating 8 - Good. 113 out of 319 reviews" "
Rating 6 - Okay. 62 out of 319 reviews" "
Rating 4 - Poor. 28 out of 319 reviews" "
Rating 2 - Terrible. 29 out of 319 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The food is grrat, hotel very comfortable and near all the important places , great staff, fast and effective housekeeping will surely go back
Stayed 1 night in Jan 2024

2/10 Terrible

Suresh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Imagine reaching your hotel, severely jet-lagged, at 2 a.m. with your family after multiple international flights/connections, and being told that they don't have the apartment you had prepaid for. I was told they would try to get me the 3-bedroom apartment I had prepaid for in a day or so. They gave me three rooms far apart from each other instead, which is a nightmare for any family. The following morning, I went to the manager, asking for my apartment, and instead of apologizing, he falsely claimed that he didn't get the reservation until the night before. I showed him my phone log, showing him that I had called a few days ago and the hotel had confirmed my booking. He made another false promise that he would compensate me for the inconvenience, which obviously never happened. Here are my other observations of the service/facility. - The kitchen top was stained, the utensils were almost nonexistent, and the ones there were severely damaged, rendering them unusable. I saw a couple of cockroaches roaming around as well. - Despite paying for six individuals, the staff resisted providing more than four towels. - TVs and phones were unworkable, which they fixed after multiple requests. - While leaving the hotel, the bellboy simply refused to bring my luggage to the parking lot until I paid my dues at the front desk. To summarize, it's a dated hotel with poor service. They are largely unfamiliar with the concept of hospitality. Not recommended for western/intl. travelers.
Stayed 8 nights in Nov 2023

2/10 Terrible

Mahboubeh

Stayed 5 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel canceled my reservation after I paid the money before arrival. I had to go to another hotel and I still don’t know how to get my money back
Stayed 1 night in Jun 2021

6/10 Okay

abuzar

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel always went above and beyond the call of duty. They answered every question I had, made and confirmed my appointment for my COVID test, and even notified me when I received my results the following morning. I would give the staff 10 stars!!!
Stayed 5 nights in May 2021

6/10 Okay

Yasser

Business traveler
Liked: Cleanliness, room comfort
Nice need service improvement
Nice hotel ....services needs to be improved . And more caution on COVID 19 needs to be applied.
Stayed 2 nights in Apr 2021

6/10 Okay

Ali

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are not clean, need a renovation
The rooms are old and not clean. The front desk staff were not friendly and helpful. The special Price offered during corona is worth it.
Stayed 4 nights in Apr 2021

4/10 Poor

Taghi

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very different from the hotel I know few years ago. It’s dead hotel now
Stayed 2 nights in Mar 2021

8/10 Good

Keshav

Business traveler
Liked: Staff & service
Three Star
The Hotel is OK but it had a bad smell in the room. Wifi was good. They also cleaned everyday which is good. Staff is very good.
Stayed 2 nights in Jan 2021

6/10 Okay

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee no tea and towels are very old and clean
Stay was very good but only no coffee no tea in room service , also towels are very old and not clean
Stayed 8 nights in Nov 2020

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Minibar was not cold enough and very old and wore bathroom.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their workers have good customer relation, room service perfect .
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night it is OK. However i have to say that the central air cond was a bit noisy and we could smell that someone smoked in the rooms we occupied (may be a long time ago, but the smell was still present and the children could smell it)
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good one. Loved room cleaning except last day was partially cleaned.
Stayed 4 nights in Mar 2020

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and professional staffs
The hotel is located in a very beautiful environment. The views from the Top floor is amazing. The staffs are nice and well trained. I will love to be there once again.The hotel also allows visitors to visit.
Stayed 4 nights in Feb 2020

10/10 Excellent

RAJESH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully family apartment hotel
We stayed for 4 days with family, Hotel was clean & spacious, we enjoyed our entire stay. Local is also very convenient near to airport & to all main markets.
Stayed 3 nights in Feb 2020

10/10 Excellent

Mohamed Amir Mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 6 nights in Feb 2020

10/10 Excellent

JAMILAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You guys are the best & keep the excellent service
Stay was pleasant. Exceed expectation. Location wasn’t that great but service, room, housekeeping, security, etc. was great. Like to make special mention for 2 personnel, Abbas, front desk, & Rafiq, bellhop I think as he pretty much covers everything at the front door. Though the rest was excellent.
Stayed 6 nights in Feb 2020

2/10 Terrible

Halima

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Yatin

Business traveler
Liked: Staff & service, room comfort
OK stay
Internet speed is very bad
Stayed 4 nights in Jan 2020

6/10 Okay

Ravin, Mauritius

Business traveler
It a normal hotel with normal service. No high expectation from the staff or hotel.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and convenient location. Easy walking distance to the creek
Stayed 1 night in Dec 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Naeem ur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel For Dubai Trip
Exceptional service very good location
Stayed 3 nights in Nov 2019

8/10 Good

Ibrar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff It was very useful having a convenience store and restaurants in the Hotel.
Stayed 4 nights in Oct 2019

2/10 Terrible

Albert

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Rooms smells bad front desk people bad customer services I called front desk staff name Mary asked for towels 4 times she never send it to my room. The only thing is good about this hotel is the valley guys they are very nice front desk very bad they charge a lot fees not even described.
Stayed 13 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This preporty lacks a lot of different things and its in a mall or something. The location is not in a great neighborhood. I would not stay there again
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent manners and very helpful staff clean very helpful room boys
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very good and friendly. price is reasonable
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to airport and there are a lot of restaurants around
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
It was my first time in this property, however I thought the room will be bigger since from side it wasn’t clear enough the space and type of the room. I added more money to upgrade
Stayed 4 nights in Aug 2019

8/10 Good

Candid22

Service is slow and furnishings and fixtures are old.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 10 nights in Jul 2019

8/10 Good

Al

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but false information about airport shuttle. The hotel provided one way shuttle to the airport; the ride from the airport to the hotel was not included, as advertised.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Abid, Canada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time to this great location. Everything was just awesome. Thanks Emirates concord.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Staff and clean and tv services and very a comfortable flight with good landing .
Stayed 2 nights in Apr 2019

4/10 Poor

Mohammed

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Mohd Shukri

Liked: Staff & service
2BR apt rooms are spacious, but furnishing is ageing & outdated. Didn't have opportunity to explore surrounding areas by foot because we rented an SUV with a local driver.
Stayed 3 nights in Jan 2019

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice before booking this place.
This hotel staff really needs some training on customer service and learn on how to listen to customer needs. They have no clue on how to work on the processing a request if the customer needs to claim back the VAT at the timer of exiting the country. The lady receptionist ego seems to be a Chineese made a shocking statement ASK THE GOVERNMENT not us. This is the level of courtesy the staff has. If this is the level of type of response a customer gets. You can imagine the service. However I must admit the Iranaian restaurant on the first floor is way beyond customer experience. They are so courteous and prompt. Must visit place.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities
The hotel advertised free airport shuttle to and from airport. We were unable to get either. They said they didn't have a shuttle to pick us up and the return shuttle was 2 hours earlier than we requested so we had to pay for a txi both ways. The room was old and didn't smell pleasant. Definitely not the 4 stars as advertised.
Stayed 1 night in Dec 2018