Property entrance

Reviews of MD Hotel by Gewan

4 out of 5
MD Hotel by Gewan
Sheikh Zayed Road, Dubai

Reviews

7.2

Good

Rating 10 - Excellent. 36 out of 175 reviews" "
Rating 8 - Good. 68 out of 175 reviews" "
Rating 6 - Okay. 40 out of 175 reviews" "
Rating 4 - Poor. 19 out of 175 reviews" "
Rating 2 - Terrible. 12 out of 175 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Carlos

Stayed 7 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a wheelchair user, even though the ramp was steep - the staff went above and beyond to assist me in and out of the hotel needed everyday. Staff also assisted my belongings dropping it off in my room. On the first day waiting for my friend to meet, they offered me free apple juice in the morning. They were super polite and even with a smile everyday.
Stayed 8 nights in Nov 2023

8/10 Good

Purna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except I had to wait too long for checked in.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service
The price is ok for the condition It’s old building smells bad Was really cold inside and (outside temperature too )on turn off ac they have only cold If u r cold they can’t do anything 21•c Otherwise the staff was really helpful and friendly great staff It’s right next to metrostation For the money is ok
Stayed 3 nights in Dec 2022
Response from Sincerely, Mohamed Amin Hotel Manager on Dec 17, 2022
Dear Guests, Thank you very much for taking the time to review MD Hotel by Gewan on this platform. Glad to hear that you were pleased with the hotel’s location and staff hospitality. On the other hand, we apologize for the glitches encountered during your stay with us. We highly respect and appreciate your feedback, and it is our sincere hope to have another opportunity to welcome you again and allow us to serve you better next time.

8/10 Good

Pawan

Liked: Staff & service, room comfort
Moderate Stay, nothing fancy
A decent stay for an affordable price. Good connectivity with shuttle services to Mall of Emirates, The Outlet Mall & Blue Beach. Metro Station / Bus stop is a 5 minute walk from the Hotel. There are many food options available near by as well. Staff were very courteous and answered all queries instantly. Travel Desk was also available for tourism options.
Shuttle Services available
Room as seen on entry
View from the other side
Closet space with Safety Deposit
Stayed 5 nights in Nov 2022
Response from Sincerely, Mohamed Amin Hotel Manager on Dec 17, 2022
Dear Mr. Pawan, Thank you very much for taking the time to review MD Hotel by Gewan on this platform. Glad to hear that you were pleased with the hotel’s location, services facilities and staff hospitality. It is a great pleasure to have you as our guest and we are looking forward to welcoming you again!

4/10 Poor

Davronbek

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected executive suites with kitchenettes. One would assume that if there was a kitchenette, there would be stuff in that kitchenette to prepare something, but, to our surprise and contrary to their website’s info, the kitchenette was empty and they refused to provide us with kitchenware, plates and cutlery. They charged us 2,5x more for the extra bed that I had asked for my son. The room wasn’t clean when we arrived and it was never properly cleaned while we were there. There were no towels in the swimming pool area and they didn’t bring towels even after repeated requests. Many more things were wrong in there.
Stayed 7 nights in Dec 2021

6/10 Okay

SEYED AHMAD

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
good location
Stayed 4 nights in Nov 2021

8/10 Good

Mostapha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was good goodluck
Stayed 10 nights in Nov 2021

6/10 Okay

Philip

Disliked: Property conditions & facilities
A fairly new hotel that feels very old.
Good location near metro station. The hotel is about 10 years old but feels a lot older. It has a lot of maintenance issues. In our room the bath/shower tap was very difficult to use (nearly jammed) the toilet flush buttons were broken, the room safe didn’t work. But more importantly was a safety issue in the bathroom (and all rooms are the same) whereby the side of the bath has a very wide tiled edge which you have to step over to get into the bath/shower. Not so bad when getting in, but very dangerous when getting out wet. However the main bedroom was ok, quite big and a big comfortable bed. If you can get a good deal it’s recommended, otherwise look elsewhere.
Stayed 1 night in Nov 2021

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing everything good to my satisfaction.
Stayed 1 night in Aug 2021

6/10 Okay

Mohamed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cleaning was good but room conditions was very bad old furniture bathroom unhygienic not worth for money and the inexperienced receptionist i ll never come again
Stayed 4 nights in Feb 2021
Response from Guest relations on Apr 1, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 16 nights in Aug 2020
Response from Guest relations on Oct 26, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Luis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest relations on Jan 12, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Guest relations on Dec 15, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from guest relations on Dec 4, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abdullah

Stayed 2 nights in Nov 2019

6/10 Okay

Richard

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near the metro and cleanness of room , very affordable compared to quality
Stayed 2 nights in Sep 2019
Response from Guest relations team on Sep 24, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mohammed

Disliked: Room comfort
Stayed 1 night in Sep 2019

8/10 Good

DHWANI

Liked: Staff & service, room comfort
It’s value for money hotel
Stayed 2 nights in Aug 2019
Response from Guest relations team on Aug 26, 2019
Dear valued guest, Greetings from Cassells Al Barsha hotel by IGH! Thank you so much for your great support and valuable comments. We really appreciate your feedback and look forward to welcoming you again. management

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel Room service horrible
Over all the stay was good ordered too service and the grilled lobster was missing the claws and was under cooked the steak was old and bitter and all the food was cold the room service from the kitchen was very dissatisfying if that was good I would very much return their but that made it so I will never book their again
Stayed 1 night in Aug 2019
Response from Guest relations team on Aug 26, 2019
Dear valued guest, Greetings from Cassells Al Barsha hotel by IGH! Thank you so much for your great support and valuable comments. We really appreciate your feedback and look forward to welcoming you again. please accept our sincere apology for any accidental inconvenience caused during your stay with us. kind regards,

8/10 Good

Atif

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable bed and pillows. Free parking.
Comfortable bed and pillows. Large room. Downside: Free internet was advertised but wifi password not provided. I asked for an adaptor for my US-type plug. It came after 45 mins and a reminder. The hotel has 3 restaurants but doesnt not have a room service menu. They can at least provide the menus of the 3 restaurants for take-out. Room was way too cold even after keeping the air conditioning switched off for half a day.
Stayed 1 night in Jul 2019
Response from Guest relations team on Aug 26, 2019
Dear valued guest, Greetings from Cassells Al Barsha hotel by IGH! Thank you so much for your great support and valuable comments. We really appreciate your feedback and look forward to welcoming you again. kindly accept our sincere apology for any incidental inconvenience caused during your stay with us. kind regards,

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Prakash

Disliked: Staff & service
Dissapont customer
1 Very bad service. I asked for plastic spoon and room service answer was this is not a hotel apartment. 2 we went to swimming pool and pool was empty. We were 3 people and the pool guard asked we can give you 2 towel. Please manage as we are full we want to keep towel for other gues
Stayed 1 night in Apr 2019
Response from Guest relations team on May 1, 2019
Dear valued guest, Greetings from Cassells Al Barsha Hotel by IGH! Thank you very much for your important feedback and we do sincerely apologize for any inconvenience caused during your stay with us. please feel free to ask for manager on duty to resolve all your remarks as all our departments' heads are dedicated to assist our valued clients. Once again, Thank you and we look forward to welcoming you soon.

8/10 Good

Marston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Guest relations team on Apr 22, 2019
Dear valued guest, Thank you very much for your great support and excellent feedback about Cassells Al Barsha hotel By IGH. Your outstanding review has been really appreciated by both staffs and management team

4/10 Poor

Tariq

Disliked: Cleanliness, staff & service, property conditions & facilities
I got stuck in the lifts twice so I checked out a day early. The condition of the hotel was really bad.
Stayed 3 nights in Apr 2019
Response from Guest relations team on Apr 17, 2019
Dear Mr. Tarek, Thank you for sharing your review with us and we sincerely apologize for any accidental inconvenience caused during your stay with us. Rest assured that all important points you have mentioned will be discussed and resolved for better serving you and family in the future. Thank you and look forward to welcoming you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Guest relations team on Apr 17, 2019
Dear valued Guest, Thank you for your support and we look forward to welcoming you again soon.

8/10 Good

Verified traveler

Stayed 5 nights in Mar 2019
Response from Guest relations team on Apr 17, 2019
Dear valued guest, Thank you very much for your great support and we look forward to welcoming you and family soon.

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2019
Response from Guest relations team on Feb 7, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

RICHARD

Hotel very noisy room 344 and disco music kept me awake
Stayed 2 nights in Jan 2019
Response from Guest relations team on Feb 7, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Jan 2019
Response from Guest relations team on Feb 7, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was convenient to places and location I wanted to be in, for this particular trip. If it offered a better selection of eateries and coffee shops, would be much better. All in all, the staff and facilities were truly on point and excellently helpful!!!
Stayed 3 nights in Dec 2018
Response from Guest relations team on Feb 7, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad service and very expensive
Don’t stay in this hotel very very bad service
Stayed 2 nights in Dec 2018
Response from Guest relations team on Feb 7, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

seyedali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its not 4 stars hotel should be 2 max 3 stars very old and noisy
Stayed 1 night in Oct 2018
Response from Guest relations team on Oct 22, 2018
Thanks for staying with us. We appreciate your feedback! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Adnan Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont think twice about it
Clean and quite hotel with friendly staff
Stayed 6 nights in Sep 2018
Response from Guest relations team on Oct 22, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ykwong, United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location and economical
Good location and very close to the Mall of the Emirates and train station, the room is surprisingly spacious. I have booked a "standard room twin", although, on Expedia site, you cannot request for 1 x double bed or 2 x single beds (although, it was stated from the site the availability of both the options), however, upon check-in, when inquiring if a double bed is available, and I was told Yes, but I need to pay an additional AED20.00/night - Why? Which I did... But this certainly gave me a bad impression of the hotel!
Stayed 1 night in Sep 2018
Response from Guest relations team on Oct 22, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ali

Stayed 2 nights in Aug 2018
Response from Hotel Management on Aug 15, 2018
Dear Valued Guest, Thank you for taking the time to share your review on our property. We take pride in giving outstanding service to every customer and were overjoyed to receive your compliments and appreciation. We look forward to welcoming you again.

6/10 Okay

Saffi, Calgary AB Canada

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
-No spoon in to room for coffee -No iron and ironing board in the room -Wash room needs work/ repair/ up grading -Shaving kit in the washroom, the razor was not sharp. On my request the front desk gave another kit, razor was again useless. -The tooth brush was also of extremely poor quality. -No disposable cups available in the room. -staff tried to do the best to help.
Stayed 1 night in Jul 2018
Response from Cassells Al Barsha Hotel - Management on Jul 25, 2018
We would like to thank you for choosing Cassells Hotel Al Barsha as your accommodation choice and for taking time to post your reviews. Please accept our sincere apology for any inconvenience you faced during your stay. We will take serious action to your complaint and make sure that it will never happen again. We are most concerned with the satisfaction and happiness of our guests and your comments are of great value to us to improve our services. Moving comments such as yours ensure that the teams of Cassells Hotel Al Barsha continue to strive and maintain the best level of services. Once again thank you for your kind comments which we have also shared with the team. We hope to have the pleasure of welcoming you again soon at Cassells Hotel Al Barsha.

8/10 Good

Maged

Liked: Cleanliness
Stayed 7 nights in Jun 2018
Response from The Management Cassells Al Barsha Hotel on Jul 25, 2018
Greetings from Cassells Al Barsha Hotel! We would like to thank you for your comments. Glad to note that you were overall pleased with your stay and impressed with the staff and the services. It will be a pleasure for us to pass on your kind compliments with the team. We very much appreciate your positive feedback and look forward to welcoming you again. Best Regards,

8/10 Good

Umesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and happy stay
Love the ambiance and surrounding and easy access to all over places for shopping and malls
Stayed 1 night in Jun 2018
Response from Baburaj Ed Vice President on Jun 5, 2018
Dear Valued Guest, We would like to thank you for your comments. Glad to note that you were overall pleased with your stay and impressed with the staff and the services. It will be a pleasure for us to pass on your kind compliments with the team. We very much appreciate your positive feedback and look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel
Stayed 3 nights in May 2018
Response from Baburaj Ed Vice President on May 19, 2018
Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We very much appreciate your positive feedback and look forward to welcoming you again. Best Regards,

10/10 Excellent

Mamdouh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel very close to Sharaf DG Metro station
Great stuff, excellent rooms, Perfect location, in the middle of the Barsha, where every thing is available very closely.
Stayed 7 nights in May 2018
Response from Baburaj Ed Vice President on May 19, 2018
Dear Mamdouh, First of all we would like to thank you for your comments following your stay with us. Glad to note that you were overall pleased with your stay and impressed with the staff, services and location.It will be a pleasure for us to pass on your kind compliments with the team. We very much appreciate your positive feedback and look forward to welcoming you again. Best Regards,

6/10 Okay

Che Sum

Liked: Cleanliness
Disliked: Room comfort
Old but location is convenient!
Response from Hotel Management on Apr 25, 2018
Dear Valued Guest, We would like to thank you for your comments. We are delighted that you like our location, please be informed that new management just took over this property and we are on process of renovating each rooms and each area that needs improvements to ensure satisfaction in each guest. Yet, we do sincerely apologize for any inconvenience caused to you and we wish you a very pleasant stay with us in the near future. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location very close to the Metro. Nice hotel
Response from hotel management on Apr 11, 2018
Dear Valued guest, Thank you for the supportive feedback and we wish to serve you again soon.

10/10 Excellent

kellye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for our family vacation!
We had a great stay! Spacious rooms. Nice amenities. Wonderful staff. Great location. Free shuttle service. We plan to return next time we are in Dubai.
Response from Hotel Management on Apr 3, 2018
Dear Valued Guest, Warmest greetings from Cassells Hotel Al Barsha! First of all we would like to thank you for your comments following your stay with us. We very much appreciate your feedback and hope that you will give us the opportunity to serve you more better in the near future. Thank you for your comments and wish to see you again.

6/10 Okay

Steven

Disliked: Property conditions & facilities, room comfort
Response from Hotel Management on Apr 3, 2018
Dear Valued Guest, Warmest greetings from Cassells Hotel Al Barsha! First of all we would like to thank you for your comments following your stay with us. We very much appreciate your feedback and hope that you will give us the opportunity to serve you more better in the near future. Thank you for your comments and wish to see you again.

8/10 Good

kellye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms. Great staff
We enjoyed our stay, the only thing was we found out the hotel’s liquor license was being renewed AfTER we checked in. So alcoholic was not available on site.
Response from The Management on Mar 27, 2018
Warmest greetings from Cassells Hotel Al Barsha! First of all we would like to thank you for your comments following your stay with us. Allow us to express our sincere apologies for the inconvenience caused; rest assured necessary steps will be taken to avoid such issues in the future. We very much appreciate your feedback and hope that you will give us the opportunity to serve you better in the near future.

6/10 Okay

Maged, Washington DC

Liked: Cleanliness, staff & service, room comfort
At best 3 stars!
I arrived 2 hours earlier than check in time. The reservation hadn’t arrived from Expedia so we had to wait about 10 minutes before the front desk staff could check us in which I didn’t really mind specially that they allowed me access to the room before 3 pm. What I didn’t like is the fact that the front desk person while polite and courteous couldn’t control order and allowed two guests not in the line to cut to the front and have discussions and negotiations with them while serving me and with several other guests lined behind me. The furniture in the room was damaged and the minibar was empty.
Stayed 1 night in Mar 2018
Response from Cassells Al Barsha Hotel - Management on Mar 14, 2018
Dear Mr. Maged, Warmest greetings from Cassells Hotel Al Barsha! First of all we would like to thank you for your comments following your stay with us. We are delighted to read that you were pleased with the location. Allow us to express our sincere apologies for the inconvenience caused; rest assured necessary steps will be taken to avoid such issues in the future. We very much appreciate your feedback and hope that you will give us the opportunity to serve you better in the near future. Best Regards, The Management Cassells Al Barsha Hotel

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Need extra charge
They change extra tax charge
Stayed 3 nights in Feb 2018
Response from Kamal front office manager on Mar 23, 2018
Dear Valued Guest, Thank you for your precious comments. kindly be informed that extra charges are applicable as per Dubai Tourism and it is applicable for all guests. Thank you and wish to see you again.